Asda in Warrington

Great place to shop more so when building work finished

Terrible setup for click and collect shopping. Most places will have a system for checking in and they bring the shopping to you in 5 or so minutes. When you arrive at this store there is very little signage and staff will just walk past. We had a collection slot for 1800-1830 and they didn’t start picking our shopping until 1800 so we stood waiting until half past until they had finished. It would have been quicker to just do the shopping ourselves. My experience of click and collect at other supermarkets and even different ASDA stores has been completely different and I usually arrive within the booked collection time and the shopping is picked ready with just the time it takes for the staff to wheel it out to you depending on the queue. However, this is the second time trying click and collect at this store and the experience has been the same with a long wait stood at the collection point.

Was not the first time I couldn’t buy milk for my little one -Arla Big Milk - the bread was also abolished-ALLINSON -???that's why we're going somewhere else because of this two things.every time was problem the parking

Shame ASDA SUPERMARKET DID NOT recycle soft plastic👎🏻🌍⚠️♻️

Rude young malw assistant. Checked my bag had guds from b&m.& lucky receipt with .told me it was his Jon & wud do .if he liked then started to argue with me.wud be suspended. If done this at tesco.you pulled into the office .rude staff&& no manger yo complain to either.i thought the customer is always .right no manners at Warrington cockhedge istance

Easy parking disable parking aswell there's a bit off building work going on around there at the moment but fmthings are normal

Very helpful staff and good selection of goods.

While in your store this morning a fire alarm went off . I was sat in the cafe with numerous people thinking it was a test as quite often they are done while we are shopping . This was actually a real alarm ! No one said ! Staff were leaving the store in groups and they walked past and no one said !! My daughter is 8 months pregnant , there were people with adult walking aids sat in the cafe with us . My daughter asked a lady behind the counter could we order and she was told it’s a proper alarm you need to go outside . By the time we got out all the staff were outside safe !! Why did no one bother to tell us ! Surely someone should tell the customers ! Surely we count for something !! I spoke to a lady when we were allowed in store and she said the staff are just told to leave !!!!!!! Very sad ! I am a customer experience leader in my job and found this most shocking !! I think needs rethinking !!

OK if you want a rustlers burger or pot noodle otherwise don't bother

Had a delivery home shopping member of staff today that needs to smile and actually speak to customer I’m sure in the interview phase you have to speak and act customer focused this one the opposite

So, I bought a little George own brand electric George foreman style grill. Happy at the price and the quality. However, when I opened the box, I found what can only be described as an empty box of mens sexual endurance pills. Disgusted wasn't the word, and when my partner walked in I had to endure a very very uncomfortable conversation. None the less, what's worse is I rang customer service in store only to be offered nothing for my trouble with a rather dismissive manager on the end of the phone. Disgusted isn't the word. My advice stay away from any Asda own products you never know who's had their hands on them!

I arrived at store grabbing a few bits, heard the announcement at 7 mins to to say closing. We were getting to our last isle and at 5 to we had aomeone rushing us along. I went to the front to checkout and nobody on tills, asked if someone can man the till and got told "not at this time, no". This isn't isolated either. The same person said the same last week and soemone else came and manned the till with hesitation and told me "just ask someone will happily do it" but that wasn't the case. We had the same issie 4 months ago. Needless to say I didn't checkout. I left the shopping basket and went to my local tesco. I require tills, i do not work for Asda. Customer service is not a forte in cockhedge clearly.

Edit!!! Yet again, refused by lazy staff who were only interested in going home, horrible joke of a place! I thought this was being looked into. Liars too! Sort out the bad attitude of your staff too. Refused to be served and told I have to use the self checkouts, I said I don't work for your company and I'd like someone on the till and they just looked at me like I'm daft. I left my stuff and walked out, didn't have this problem in Sainsburys so I'll be going there in future.

Amazing for bargins, but Me and my wife had to shop here as our client needed some shopping and the staff are amazing and very helpful

Cleanliness of the seating needs addressing. Crumbs on chairs under cushions, stains all over cushions. Food is basic, just about warm enough.

Just wanted to put out there a colleague who works there called Rita, she is absolutely amazing and so welcoming when I enter the store this is my local so I see her a lot and she is the most helpful nicest person please give this girl a raise!! xxx

I bought a Donna kebab pot noodle 25/09/23. Went to have it today 26/09/23 only to spot expiry date May 23. So 4 MONTH OUT OF DATE. OK mistakes are made by incompetent staff who don't check dares, but more annoyed by the fact I tried to ring them to complain, only for the to keep disconnecting. So can't even speak to a member of management/staff to complain & make them aware of the issue

It's a good place to enjoy your special day with your family and friends

Was in-store today when by my own fault and slippery floors not made for flip flops lol. I slipped when raising my left leg too high. I fell levitating my body and slamming flat onto floor. I was shocked that several staff members looked on as my daughter helped me up not one member of the staff asked or helped they just watched. I ended up laughing, I suffer with spinal issues and todays incident instore not only wasn't documented by staff was ignored. Hopefully their in-store camera picked it up. For any staff member that reads this and saw shame on you for just watching. I hold no hard feelings but seriously the floors are smooth, slippy and for shoes with no grip are not good. I love this store but I now have a bruised ass back shoulder headache etc u all know how a knock to the head goes. Amd not one member offered assistance just stood watched and laughed.

I shop regularly at the asda in Westbrook and the difference in service is staggering. I often use the cafe in asda Westbrook and the staff are Fantastic, so I was keen to try the cafe in cockhedge. I rarely feel the need to complain but the service was truly awful the woman who served me looked grumpy and it felt like she did her upmost to make me feel unwelcome, she said it will take a minute for your chips do you want the pizza now. I replied no i will have them together, she was visibly annoyed by this reply and then just stood there. I asked what happens now will you bring the food over when it's ready? She just said 'if we're not busy' abruptly (there were 3 people in the entire cafe) I said ok went to sit down and she brought the food over about a minute later. I said thankyou trying to give her a chance to treat me like a human being. She o put the tray down and did not say a word with the same grumpy expression on her face. It's obvious to me why the cafe was empty at lunch time despite the excellent value.

Asda is a wallet-friendly shop.

Its a nice place to shop. But the trolleys need cleaning the hand bars are full of dirty stickers from what the staff leave on them. Update this has now been done and looks so much better. +1Star

As a regular shopper at Asda Westbrook, I was totally disgusted on today's visit to find lack of adherence to face covering requirements. Numerous people entering store unchallenged without face masks. Even Asda colleagues either wearing no coverings or just covering mouths. Even witnessed a colleague speaking to customer who wasn't wear covering while announcement reminding people of requirements was being played. It's seems Asda are just playing lip service to a legal requirement.

I can't believe how rude some staff members are I was shopping in the store this morning and I passed comment to my wife that in my opinion something was expensive when a member of staff who was putting stock out felt the need to pass comment that the item I thought was expensive was a large bag I don't care how large the bag was it was still expensive for what it was . Am I no longer allowed to have an opinion about prices

Poor customer service. Bad shopping experience overall.

Awful service today in the cafe disgusting attitude pulled her face about pouring my child a glass if milk then lied about being out of bacon as couldn't be bothered to make a bacon barm then served 2 others after me bacon barms made by another member of staff what a lazy rude woman never again

Horrible experience, we had spent the night in gullivars world a few months back the weather had been horrible 9 Yr old daughter was soaked threw so we popped into this asda for breakfast. She went round the George part and picked a cheap outfit we went to the till to pay why our breakfast was being prepared then she went into the toilet to change. Why in there an employee went up to my daughter and said have you paid to which she replied my mum has. I thought I was being paranoid various staff looking over at us eating but I wasn't because as we went to leave the store the small red haired security guard rudely said to me with a team off equally rude staff behind him " do you want to pay for your clothes love" with a sly smirk. I immediately showed him my receipt and left the store in shock. After I thought over the situation if just 1 of these ppl came over to me initially this could of been resolved with out the embarrassment. I have tried to make a formal complaint no reply through email and nobody available to answer the phone. Horrible place and staff.

Very dictorial staff in the cafe. Will not be going there again. They seemed to be put out that we as customers needed to be served. Arrogant. My advice is to stay away. This is my opinion.

The worst customer service I ever had. Always some issue during the shopping. Assistance are very rude and not helpful at all. Price on tags not matching with price they are scanning. Two times didn't provide receipe as system broken dawn. Selling scratch cards but not able to check them as again system down. What a joke this shope

Asda is Asda , same products in most stores, like all supermarkets but it's the staff that make this one good. The new self service area is good, plenty of distance between the checkouts now, the old one could get very cramped at certain times, staff the on self service are very friendly. Try to avoid though when they reduce the stuff they are tying to sell off cheap, between 7 and 8pm in the fresh food section and bakery areas, social distancing goes out the window as people block the aisles like sardines. Could be better managed in my opinion.

I try not to use this store there cheap frozen food is wrongly advertised. It's really very poor food and mostly pastry. 🤢

I love asda and all the staff at the warrington store, but dont feel very safe shopping there ar the moment. There was a couple that walk into the store before me(wearing masks), but the minute they got need the fruit & veg they pulled it down under there chin. They was staff and a security guard walking round yet nothing was said. I stood by the veg and counted 7 people not wearing them correctly. This is now mandatory and you as staff should be questioning your customers that have them on but not wearing correctly. Come on do your bit to help stop the spread.

Good superstore Reasonable prices Love Asda ❤

Hugely disappointed with weekend collection 35 minutes my daughter was waiting today for a small shop even after using the on my way app . When she advised how long she’d been waiting the response was well we’re busy Not good enough Asda and frozen stuff is part or fully defrosted ! Rubbish I too waited over 20 minutes to collect a weekday shop this month and was told by a manager ‘ all I can do is apologise’ again not good enough unacceptable esp when I said’im here on the app’ and asked 3 Asda colleagues for help If you could choose not to use cockhedge , choose elsewhere like Westbrook with lockers Why don’t Asda have an attendant with a radio to ask collectors their name- radio through and get shopping brought out

Always do my weekly shop here, great prices!

Asda drop off and pick up point never works properly! Staff don't know what to do.

We ordered a kids chicken nuggets meal - we then asked for Several different toasties/panini of which none were available, nor were any jacket potatoes - so we asked them to take our fries off and we would just have the KIDS meal - £2.35 - no problem. We sat down and when the food came we asked for the drink and fruit - we were told that we had to order separate, we showed proof from the menu and without saying anything the lady walked off! She went speaking to her colleagues in the kitchen and they then all came back to say that they had billed each of the items separately, as if we had ordered it that way! after some persuasion they gave us a Capri-sun (no Choice of water/juice/milk as on menu) and no fruit. A few minutes later one of the staff shouted over to tell us not to eat our Asda sandwiches, well I’m sorry but seen as half your menu is unavailable and my son is eating your food I do feel you are being somewhat pedantic - To which she replied we are nothing to do with Asda, sighed and stormed off! A few minutes later someone approached and slammed a tangerine in front of my partner - honestly the attitude was unbelievable Disgusting behaviour and morals especially infront of a young child. No way will I ever return!!

Seemed to be no limit to the number of people allowed in store. Very busy, but well stocked and queues went down fast.

More RESPECT with customers ..... rotten products

Always I have everything I need at low prices.

Very bad. Terrible place. Shame being a Superstore.

As this is the usual store that I shop at, I have been nothing but stressed whenever I now go shopping since the Lockdown. It appears that the management are not putting enough safety measures in place to protect us, & are still prioritising profit over our safety. On several occasions when I have questioned staff I have been advised they are just doing what they are told. The foreign security guard outside who is in charge of letting people in, lets multiple people in together, when questioned he just ushered me into the store. Staff seem to think they can go against the 1 way system that is currently in place, when questioned I was told he works there & gets paid to be here. However true, if the staff are not going to set examples, how do you expect customers to follow the rules. There are no marshall's watching what customers do, I have seen umpteen times customers picking up many different items of the same food before putting they're chosen item in their basket/trolley. Again there is nobody to Marshall the persistent ignorance from customers who blatantly go against the rules & go up the wrong way...walk past somebody too closely. There are customers just walking very close to the tills when they're not meant to be beyond the queuing line. For us customers that are sticking to the rules it is a very stressful time to go shopping when you can clearly see that enough is not being done to protect our safety. I am yet to see any disinfectant spray/wipes upon entry to the store which is disgusting. I even went at tea time on 1 occasion to try to reduce anxiety caused by recent events, there was no queue I must admit, upon almost entering the store a customer came out against the 1 way system so I had to tell him to stick to the rules, I got inside & what looked like a security guard that should have been outside controlling people entering was talking very closely to the girl working the security camera. I brought it to their attention what had happened & they both just looked at me. Further more as I was shopping it came quite apparent that there were far too many customers in store....groups of shoppers, at least down 2/3 of the isles there must have 6/7 people at once, which was impossible to stay 2 metres away. Upon exiting the store, again possibly the same guy was still talking to the girl on camera watch had no control/had no clue how many people were in store as customers were just allowed to walk in. When this was put to the them, the guy just said that he didn't work there. So it seems that maybe at tea time/night time that there isn't actually any security on at all. There is 1 guy that seems to be doing a great job in keeping everything in order (Kev in charge of security) I believe, he was working along the till line 1 w/end & he made you feel very safe, he would not allow anyone to cross the lines & even took some stick for being strict but if that's what you have to do to keep us all safe, then so be it. There should be more staff like Kev keeping order. Keep up the hard work Kev & other staff members trying their best to keep order & to keep us safe. Management need to get on the shop floor & see for themselves how hard some of their staff are working & to see what more needs to be done to ensure our safety at all times, not just peak times.

Jay and mo are awesome! Never seen a better looking pair of security guards. Keep it up lads you are brill. Excellent team work.

Went here saturday had a panik attack while waiting in line security (scottish guy) was fantastic thank you so much. Yes there was a big wait and a lot of people but totally understandable at this time. Well done to all staff there your under so much pressure and getting a lot of grief off customers but your all doing an hour amazing job. Thank you so much.

Security are brilliant there, under the circumstances that’s going on a 40 min wait prob on a bank holiday weekend is great, so ste go to Tesco or Morrison’s we’re ur waiting up to 3 hours. I’d say 40 mins is good. And I’m led to believe they can only let a certain amount of people in at a time, it’s not 1 in 1 out or you would be waiting a lot longer. And there’s only limited tills on due to the social distance. I watched security help a lady on sat that fainted on him. So give these people the credit they deserve and the staff that work there ok. Show some respect instead of moaning about a 40 min wait which is good compared to other shops. Well done security and well done staff who are still keeping us safe and all stocked up at this tough time.

What on earth are security lol doing at this place que not moved for 40 mins they busy looking at each others phones,people coming out no one going in.shambles you also need to change from 3 hour free as it's taking an hour plus to que and many people will be over time

Today in asda we were at the checkout waiting to pay for our shopping..when this woman..i believe her name is Jackie.. some kind of supervisor..made a remark about children being off school and should be made to stay indoors...well..can I just say ..it may not be possible for this as..single parents or people having no choice but to bring their children out...maybe to pick up some groceries..or going to the chemist to pick up there much needed medicine...i for one felt this women needs to keep her opinions to herself..she wasn't exactly talking in a quiet manner...it was like she was on loud speaker..we all have our reasons..

Staff is not very helpful and prices also not correct on shelf's! They should check it regularly.not recommended this Asda in Town center.(after 10 days of my last visit the items which where without price tags still not set up!!!!)

Recently ordered from the cafe delivery service food was 2 hours late and cold and poorly presented and cold un edible avoid !

Overpriced products, rude and obnoxious staff, definitely going to stick to Tesco and Lidl. Also bring ID if you want to buy paracetamol so Rachel and Karen don't have a hissy fit

Took my 3 children here today for lunch i ordered their ‘ usual’ kids chicken nuggets and chips & a kids hot dogs & chips it came to the table after me debating with the woman her saying they don’t do them as kids meals for another member of staff saying they do. After that debate our meals came over and we were only given 2 free drinks instead of 3 so I mentioned this to them be told by the same woman only the hot dog and chips were children’s ?! Ok so why give me 2 drinks not 1. Unprofessionally dealt with rude staff nobody smiling, slow service and contradicting between one another ! Won’t be returning

I haven't shopped in this store for about five years, because every time I came here to shop, I was questioned by the colleagues on self scan and the cafe if I was presenting my own discount card. When one woman said she didn't know me I told her it's because I work at Westbrook. Also had a woman giving me a funny look because I was buying alcohol even though I was about 35 at the time. Some of the women on checkouts were very rude too and another one was extremely slow and talked way too much. I've never shopped here since. Westbrook is way friendlier.

It's cheap on every day items well worth a visit.

Lots of items that we ordered ain't in stock and for like the 14th delivery payed for bag and not turned up

Disgrace. Whole heatedly agree with a previous reviewer's comment: "they have removed all the bags from the checouts and now have one person walking around distributing them. This means you have to wait 5 mins for a carrier bag. The person then hands tou a bag and watches you scan it to make sure your not steeling it." Staff are some of the rudest staff I have ever met. Feel very uneasy and in fact threatened trying to enter the store when there are constant salesman just outside the entrance. I try to walk on the opposite side and hide from them because you are made to feel like a criminal if you don't want to hear about what rubbish they are selling/promoting. Stock is poor, limited range of Amy's meals, as opposed to other Asdas and some other Tescos. I do my best to avoid this place and only visit when really necessary.

Staff very friendly and helpful. Good choice of clothing and homeware. The store now has scan as you shop facilities.

The Asda at Westbrook or Birchwood are bigger and better choices. 2 hour free parking here also. Shop seems to look like it could do with a clean and tidy.

Just phoned Warrington customer service after leaving £50 cash back at the till yesterday. The lady at customer service was lovely, and so helpful, just what you would expect of a service. Thank you so much for your help and advice.

Not up to same standards as other out of town Asda's around Warrington which is a shame. Selection of homewares is limited and half of the tills are unmanned despite long queues.

This is by far the worst supermarket in the universe. They dont sell white wine vinegar as apparently there is no call for it in the north 😶 they have removed all the bags from the checouts and now have one person walking around distributing them. This means you have to wait 5 mins for a carrier bag. The person then hands tou a bag and watches you scan it to make sure your not steeling it. I asked why this was and apparently £3000 worth of bags where stolen last year. So they now have someone on staff at all times to hand them out. Pretty sure that costs a minimum of 40k a year but whatever. There is rearly a non self service checkout open and when there is it is normaly staffed by the most misrable person they can find. The store is also very strangly arranged oil is in 2 seperate isles and vinigar is in 3 different places flour is in 2 depending on what type you want. And at christmas i was stopped when walking out of the store to ask if i was going to pay for that! When i enquiered as to what they where talking about i had just been to the checkout she pointed at my burtons mensware bag and had a rummage through my new shirts. When i said do you want to say somthing to me now she said not really on your way please. I have also been acused of steeling a carrierbag on 2 occasions by a woman that has now been effectionatly nicknamed the militant bag lady by my girlfriend and I on both times she checked my recipt. I live opposit the place so its convienient but i have never know a shop so un friendly or to treet its customers like criminals all the time. Oh and the bakery wont sell you fresh bread untill about 9 as otherwise everyone leaves the old bread :/ ....... THE ONLY POINT OF GOING THERE AT 7.30 WAS FOR FRESH BREAD FOR BREKFAST!!!!!!! luckily if your nice to one of the bakers he will sneek you a fresh loaf but if any of the others are on you get told you cant have one.

They won't let you in if you go 10 minutes before closing the shop. First time this ever happens in ASDA. I'm very disappointed. I'm going to TESCO.

Anyone else think that the staff in the cafe are some of the rudest people you've have ever met? Or is it just me?

A bacon barm only £1, 14 inch pizza to take away only £6 if you sit in free cold filter water, staff friendly

Probably the supermarket I most frequent. Definitely the cheapest of the leading supermarkets!

Besides everything being overpriced, me and my brother went in there for a relatives birthday pressie (rum). Went to a self service and we BOTH needed id for it even though we're 6ft 4 tall and look well over 20. Only my brother had I'd so we had to leave and go all the way to Tesco. It was cheaper there anyway.

So never shopping at a ASDA store ever again .... parking ticket .... !

Never before have I felt so much like a potential thief than I have purchasing a computer game from this store today. After a five minute wait for them to bring the actual game, I wasn't allowed to scan or touch the game in the self service area "in case I walk off with it.". The assistant was sarcastic and rude to the point where I felt like a thief rather than a customer. I dont think I'll bother going back. I'll use one of the many other supermarkets in the area.

The staff are always helpfull.the food is very good we like the ready meals cottage pie.is excellent

Friendly staff and clean interior

Asda it's self is great. But im very disappointed by the cafe. Paper plates and cups, plastic knives and forks!. Won't be using the cafe again. Horrible

Very good , in a very convenient location near the town centre . I would recommend shopping there to a friend.

Great place and free parking. Horrendous getting out of here tho :(

Nice big store can find whatever u need.

Visited today x plenty of parking dont like the new paying system found it a bit confusing ans expensive

ASDA sadly now going downhill..NO longer Walmart extension .could be uk no 1 if only truly becomes Walmart like..but still ASDA very good..very friendly staff..thank you ASDA teams

Asda Westbrook good to shop in, free car park, petrol station, helpful, cheerful staff, always ready to answer queries & locate goods: shop there at least once per week, sometimes more - would recommend to anyone

Great service. Pity the trolly keys have been removed by customers so they can get a trolley everytime they visit Asda this really needs to be sorted, I can't fault the shop floor staff they are quick to help. Come on Asda get this sorted 😊

I'm very pleased with our visit to Asda at Cockedge, the staff are always very helpful and always have time to have a little talk.

I ordered travel money on line. I then had to make 2 visits to find the que at the counter short enough to stay. With 3 people in front of me I waited 45 minutes to reach the front of the que. Lady in front had also visited twice and found the lady serving "Linda" in need of retraining in customer service. The number of times I heard she hadn't had a break and she closed at 8pm was unbelievable. Lady in front told me she had been ranted at about the fact that the current customer was going to take 45minutes so everybody else should just leave. When I was finally served I was told ordering online makes it more difficult and longer because she has to use 5 websites to issue the money. May be if she shut up and got on with it people would be served quicker or she could have a break. Strongly recommend go elsewhere for your money. The slightly better rate just isn't worth it.

Friendly and helpful staff . Extra cheap and good cafe . Clean . Products are great and priced fairly .

Was told by B&Q staff asda has a great key cutting service but not the case 😡 waste of 1 hour.

A Bizarre place where people happily smell like wee .

I'm a big fan of Asda and after work around tea time it is never too busy and the car park is less busy too.

Took my car in for mot and service .excellent service .great price :)

Affordable foods and house stuff to get. Not necesaraly the best quality though.

Good place to buy some reasonably priced food

Always happy when shopping in ur Store. Staff always very helpfull & friendly. Shopped in ur Store for a long time & would recommend it 2 friends

It was good found every thing I wanted staff were abliging

Not been here in a while. Nice to see the place all spruced up, could get everything I needed and even some extra tips good bargains.

Superb store, staff all ways polite

Everything you need all in one place

Great availability of products and 2Hr free parking while you shop!!

This place provide all foods and home utility things.

This is about the cafe at Asda, Cockhedge Centre. I called in with a friend for food and a drink on Monday afternoon. The food was very very tasteless, un-appetising and dry, i know it's cheap but really Asda, with all the food you sell surely a little bit of thought would go a long way. I could not even say it was Cheap and cheerful because unfortunately it was not.

Mr smiths has gone but asda has the best music in town face it its the dogs dangly bits

If you get the chance, have a bacon buttie and grab yourself a coffee in the asda cafe. Very reasonable and certainly hit the spot!

AVOID this shopping center, I have been fined because I've overstayed 35 minutes more than the 2h (max free time allowed) in the car park and I had to pay a parking charge of £60 to ParkingEye. I've provided the evidence that I have been shopping at ASDA on that day and the evidence that I do my weekly shopping there but they haven't considered it, I've followed up with ASDA customer service but they said they cannot do nothing because they don't own the car park. In simple terms AVOID this shopping center because it is a trap, you are spending your money but you are not protected from no one as a customer...

Really nice selection if things

Worst place ever to shop. Staff so bloody rude especially Denise.

Just too busy and feels like a jumble sale. The sandwich selection also doesn't seem to have changed for years.