Burger King Winwick Quay in Warrington

Started on my Gourmet Fries first. Cold! Returned them, and started on my Whopper. Luke Warm! At least the Coke was cold!

Long wait. Wasn't particularly busy. The order arrived with 2 items missing that were replaced. Fries were non-existent.

Great service over the holidays, staff very helpful and polite great food as usual!

A great experience, ordered from the counter and Riley was very happy and helpful! There are order machines in store but I prefer ordering from the counter sometimes. The wait time was short and food hot & fresh.

I walked in today and was in a bad mood, but was instantly changed by the incredible service. Staff had smiles on their faces and was extremely quick service. 100% would recommend. Keep up the good work.

Amazing food here and fast service. Staff are great there.

The Doritos chicken fries were hard and dry. It felt like they had been left under the warmer drawer for hours. The burgers were ok.

Why they closed the front at night and only left 2 or 3 tables available for customers but they close at 10pm.

OK. Not the cleanest I've been to and limited drinks available.

Excellent service, polite staff, and a decent sausage bun and coffee. I will eat here again.

Do not go been sat in drive through for 45 mins absolutely shockingly slow. Would not recommend certainly not fast food!

Onion rings so dried out they wouldn't tear or cut. The drinks machines only had odd flavours working but weren't told. Paying 30p for a single dip sauce when the chicken burger was nearly £9 was ridiculous.

Ordered a delivery from here last night must say they actually got the order correct and arrived piping hot better than I expected it to be to be fair.

Absolutely disgusted with Burger King! Ordered 9 Chicken Dorito Flaming Fries through the drive-through, but when we got home, there were only 5 in the bag. What a joke! This isn’t a mistake—it’s daylight robbery. How hard is it to count to 9?! Thieves! We won’t be coming back.

Food was spot on and made within minutes, staff was very polite. Brilliant management and organisation.

Incredible service, especially this proper sound worker on front called Josh, handsome bloke as well.

Incredible food and atmosphere tonight at Burger King Winwick Quay. Would like to highlight the management team and the lad on drive thru called Josh, he helped me out with my order as I'm old and don't know much about fast food.

Over an hour at drive thru yesterday about 8pm...

30mins to get take away, no apologies for the delay and food was barely warm

Lovely staff ;) waited a while yet they offered me an extra fries to compensate!

Quick service and singing staff

Waited over 20 minutes in the drive through queue. I hoped this meant they were making every burger fresh as they were busy, so got excited for my BBQ Angus steak burger. Alas no, I feel the burger may have been fresh when I initially ordered it, but it had the warm and dryness of being sat under a heat lamp for 20 mins. I also ordered a coke, which came as a warm bottle. The additional star is only for the polite service

This was so unprofessional, I ordered a Dorito flaming hot chicken fries 20 pieces and halloumi, with burger so I can share with my daughter and son, my daughter only eats the Doritos and she was craving it, picked this up as takeaway, getting home it was onion rings in the bag, I was so pissed off, had to beg my daughter, just a waste of 26pounds that night getting the wrong order, called their number and it wasn’t going through.

ordered around 5:20 wasn't delivered until 7:05 expected delivery was originally 6:05. so food arrived cold

Ordered on the app and checked in. After waiting 30 minutes I asked them to cancel the order that they hadn't even started preparing. They said they would and send a refund, they lied. Still haven't had a refund after a week! Emailed a complaint as the store can't process app refunds, no response. Absolutely disgusting service.

tracking the delivery...he stopped at 3 before... food was very cold...not nice to eat

Take away he'll, why does none of the food look like the photos? and a 30 min wait at drive through

Great service, friendly staff, food always on point

Arrived evening time to a very quiet restaurant, food served reasonably promptly but contained the coldest chips I've ever received, the bread on the burger was dry and the coffee only luke warm. Despite being one of the only customers there were a number of tables left uncleaned. Worth avoiding if you have other food options.

This place is incredible, the texture of the food is impeccable and the atmosphere is soothing, will definitely come again

Place is so much better than before!

Amazing kind staff, quick service, hot food and great music. Couldn't ask for any more. Would like to point out the management team as very good service and help out staff with issues

Ridiculously slow. Lad behind the counter dont bother to do anything apart turtle walking around the kitchen where rest is trying to work. 25 minutes and 3 orders on the screen so not busy at all. When busy you'll probably can collect next day 😱🤦

Ordered on line to collect but was still waiting 20 min to get the food. 2 portions of chips missing. Buns on the burger was rock hard. Everything cold. Not impressed

Drive thru closed, 20 min wait for 2 kids meals. The burger bun was rock solid! Awful

Staff are so lovely and quick serving time!

Speedy service from a lovely bunch of staff. Food was hot and shop looked clean and tidy :)

onion rings were inedible total waste of money pickles on burger when none requested, will not order from there again

Good service provided by a great team here. Burger was good - Whopper Meal with Cheese and Bacon Store was very clean and busy

Cold Fries, wet lettuce on burger, 20 minutes wait for "fast food" and over flowing bins.

Food was the usual BK standard, the only issue is prioritising take out orders over actual punters in the building! But I suppose it's the same with all fast food places... 😐 No wonder the country has an obesity crisis, if people can't be bothered to leave the house. Rant over 👊

Waited a while for the food and when it was ready, it was cold and dried up. Burger edges were very dry and was less than luke warm. Wouldn't go again.

The place was filthy with all bins inside and outside overflowing.

food Was ok but the place was freezing need to put something heating on

Had items missing, wasn't really that warm or appetising

Consistent with what I have come to expect from a Burger King.

My meal never even turned up I am not happy

Items missing from order. Could not contact store when trying,

It was expensive and no sauce provided, though asked for and ice in drinks when not requested.

5 ⭐️ from me. Fast and friendly table service and Because of its location it is not very busy here 👍

it took well over an hour to get to us and say at "courier at the restaurant" for around 30 minutes. when the food arrived it was cold but the drinks were warm.

Food hot and great, coffee hot and really good quality.

I was refused to be severed by a person and was directed to the 'self service' machine. £3 for a portion of large chips ... 3 bloody pounds!!!

Ordered on the machine as soon as we walked in, only one other order was pending and 1 family sat inside the restaurant. we waited 20m for our food which was 1 meal and 1 burger. in this time we also watched staff be rude to 4 customers refusing to serve them at the till and told them to complete their order on the electronic board in which 2 customers walked out upset and went elsewhere. Food was barely warm and ice cream was melted, looked like it hadnt even seen a freezer. atrocious.

Machine was broken. So no food and didn't get my 750 points id used either.

Painfully slow service for the drive thru, had to wait about 25 mins with only 5 cars infront, it's been like this for years, they simply have no intention of improving matters, but once you're stuck in the queue, you can't leave

Food quite cold. Quite a wait at drive through. No milkshakes.

a bit disappointing as they didn’t have any meal with beef, a lot of things don’t work in this place but amazing food nice staff

Consistently the slowest and most disappointing service I've recieved from a BK. Regular errors in store and the drive through, often resulting in confrontations with aggressive and unhelpfully staff.

delivery driver left food in porch, did not ring or knock. delivery driver was incredibly rude to neighbour who asked him politely to move his car from their drive as he had visitors. 0 stars for driver. I'd take back the tip if I could.

Food is good, Ordering machine no receipt, Note on till use machines, Problem is you carnt tweak your Order like no salad, Told staff about receipt stood there for 5-9 minutes

delivery took an hour, food was cold, and was missing an item, and they guy at the door asked for some random code for no reason.

Truly awful. They constantly leave out items. It’s like they do it on purpose. We’re never going back. We tried too many times.

CONSTANTLY missing items. It’s like they do it on purpose. Not ordering from here anymore.

It came 2 hours after I ordered

Thank you to the delivery driver for accommodating our address change

Waited a long time for our order to be completed with later orders given out before ours. Food and hot chocolate only just warm. Less than 10 fries in a portion. Won't be back.

Ordered three medium burgers meals,when I got the burgers they were cold and the fries were cold as well ,I ordered one burger without gherkins and got all three without gherkins, I was so mad I just put them in the bin, will never go back again

So I had the Vegan chicken whopper and was actually surprised I enjoyed it. 👌 Takeaway even though further away than other’s seems to be hotter on arrival Birchwood. Thank you.

Food missing as per usual, always something can’t even get through to the restraunt

It’s missing a burger and chips. Please bring back or send my money back

Consistently bad. Always really slow, always forget part of the order, and staff are always rude.

They are not professional, I ordered 6 burgers they gave me 4 and less fries. I paid £50 and got half.

Missing half the meal on everything

If you want to loose your all day !!! You can try 😅😅😅👎👎👎

I placed I an order at the self service screen and waited by the counter to collect my food it took over 15mins to arrive. Whilst waiting 2 members of staff were talking to each other with their backs to us and not paying any attention to customers at the counter. I man who had been through the drive in, came in to complain about missing items. He waited for the two staff to react to his presence, they didn’t. He then tutted and said excuse me loudly to get their attention. They promptly apologised and give the man the missing items. When I received my order, the chips were cold, but I ate them. The onion rings were cold and over cooked, so I took them back because they weren’t acceptable to me. They gave me some straight out of a hot section and apologised, I got them back to my table and they were hot but over cooked. I didn’t go back to complain again, because I thought there was no point. I am fan of Burger King usually, but I was disappointed this time by the service and the food on this occasion. More attention to detail and focus on customers needs.

Not fast food over 35 min wait from ordering to getting food. Not the cleanest of places.

I always get here at 10 to 10 And the place is supposed to be open until 10 and it's always closed early always .......

Absolutely shocking customer service and food

my sons dinner of hamburger and fries are missing

Won’t be ordering from BK again. Bored of having to put it in the microwave to make its palatable

Absolute morons work there. Always get the wrong order. Not sure how since it was mear empty. Not cheap, yet staffed by retards.

Missed a lot from our order and can't get through to the restaurant.

Did drive through and only one car waiting in front but we just sat there for almost 15 mins. Food was OK. Don't go there if you have a train to catch!

Nice food, nice staff, nice management and clean restaurant

Never got the Diet Coke or chilli sauce

It was really great experience there. The food is damn nice.

Got food poisoning from a bacon double cheese XL on the 4th of august and was violently sick for 5 hours worst place ever

Good food and location. Staff friendly and the tables was clean.

Hey I was served by Tyler attack and it was great service!

Fantastic and friendly service and for a chain my burger was made to a very high standard. The staff member who served me, Tyler, provided an excellent service and made the visit quick and unproblematic, which is everything you could want from fast food.

Quick service through dry through, only 4 stars because they got my order wrong

Ridiculously slow. I order two hamburgers. How is the a 20 minute wait????

Bad soggy onion ring the rest was hard very disappointed ,it’s usually nice

Out standing service as always!

Decent food place a little grubby

They left on door step didn't ring bell. It's only when I looked on the app to say it's been delivered. Half was missing!

The burger was good but cold chips and cold coffee is not good

the food was cold when it arrived and i dont think its a fault with delivery because i saw he was in the restaurant for ages while they were prepping the order

We we’re served by a lovely girl named aimee, impeccable manners. She needs a pay raise.