Arthur's Restaurant at Liberty in City of London, Westminster

Dared to try this cafe again after the change in ownership and I was very very impressed, what a turn around! Fabulous service, we had such a lovely stop off on our shopping trip, so nice to see Liberty’s restaurant back in its prime.

Absolutely LOVED it, the staff were so helpful and the food was delicious, il be back next week for sure with my family next time

I stopped in for tea and scones to see if there had been any improvements since the change in ownership. I must say, I was pleasantly surprised! The service was outstanding—so warm and welcoming. The scones were freshly made and absolutely delicious, the perfect complement to a cup of tea. I'll definitely be back for more!

Wow what a great little spot for lunch! After a busy day shopping we needed a small bite to eat and are so pleased we chose Arthur's at Liberty. Their menu isn't huge but provided enough of a variety that my daughter and I were almost spoilt for choice! They really seem to have elevated the style of dining and are a hidden gem. Can't wait to find an excuse to come back!

I’ve visited Liberty’s many times before and finally had a chance to visit Arthur’s which did not disappoint. The food, drinks, service and overall experience were all faultless. A true British fine dining retreat nestled in the mayhem that is London. I’m already planning my next lunch date there. Truly added to the unique and luxury shopping experience at Liberty’s.

We were disappointed with the cafe. It is out of step with the beautiful store. It is drab, worn and unlovely. The staff were not very friendly, tables were left uncleared and there were plastic bags of green napkins strewn around the floor. It looked untidy and uncared for. The tea was good, the Victoria sponge was overly sweet and tasted synthetic although the presentation was nice. We expected a lovelier experience for the location and will not be returning

不知道为什么，那个黑人女服务员不太热情，而且每桌都有的免费的水也没给我们，难道必须要和服务员说了才上吗？我们点了两杯饮料和一份蛋糕🎂，最后买单的时候跟她要水，我们两个就就拿了一杯还很不情愿的样子。一天的好心情都没了。

This restaurant caters to tourists who know no better. I ordered a cappuccino that was unpleasant. I then ordered scones and tea to counteract the taste of the coffee. The 2 scones that arrived were stale and hard as rocks. Coming from Devon I’m a scone connoisseur and these were so awful I sent them back, asked for the bill and left. Avoid this place.

It used to be really lovely but now it’s not worth it. Lovely coffee and cake but very disappointing interior and staff average. The menus were tatty. I’d go elsewhere next time.

Although I had been to Liberty in the past, today was my first time at Arthur's Restaurant. Angela and her team made me feel very welcome. The 3 Mini Cheese Cakes I had with my tea where delicious! I hope to come back soon to this very pleasant place.

Visited for Afternoon Tea. Overall impression just 'okay'. Thought it would feel more special but was very much a cafe feel. Sandwiches Nice (not outstanding) although enjoyed the smoked salmon and beetroot one. Scones very dry but cakes all very nice...probably the highlight. Tea not that hot and stewed very quickly. would have been nice if this was refreshed as nobody wanted another after the first cup as it was too cold and stewed. They were very happy to box up what we were unable to finish which was lovely. Toilet a long way from the cafe and not that clean (a lot of toilet paper all over the floor). Overall didn't feel like the special experience i thought it would when i had been wanting to go for a long time however it was very reasonable compared to others in London so i guess you get what you pay for. Would i recommend or return.... probably not.

The service is absolutely appalling. We waited about 10 minutes to be seated, which was fine, but then we were ignored by every waitress that passed our table. It seems they are terribly understaffed and the staff they do have are lacking in basic customer service training. We paid over 60 GBP for a sandwich, a salad, a Diet Coke, a sparkling water and a cup of tea. The sandwich was inedible. The salad was mediocre. The tea was less than lukewarm so I sent it back … this resulted in a show of contempt from the staff … much eye rolling and muttering ensued. I just wanted the tea made with hot water… that shouldn’t be treated like an outrageous request. We’ve visited this cafe several times before. It used to be good a few years ago but is increasingly disappointing. We won’t visit again.

Ignorant staff with no service after 30 minutes so walked out! Meant to be a treat but wouldn’t waste my time again! Prefer to go to Starbucks and this means I must be desperate! Always prefer to use quality and local but Libertys Arthur’s is certainly not this!!!

So we thought we’d treat ourselves to tea and cake at Liberty’s. It’s overpriced but what the hell. We were on a theatre trip and we were seated at 17.20. It wasn’t busy. Plenty of staff standing round looking gormless, more intent on chatting and clearing tables. 20 minutes later and not one of their staff enquired as to our requirements, or to take our order. Obviously myself and my other half were invisible. We walked out and went elsewhere. If they don’t want our custom please have the courtesy of just refusing entry rather than waste our time. Get better staff please who know what they are doing.

Great little cafe tucked away on 2nd floor of Liberty’s department store. Queuing system efficient and staff were very pleasant and helpful given such a busy time. We had cream teas comprising 2 scones, jam and clotted cream served with a huge pot of tea. Everything was fresh and delicious.

Service fabulous setting. Great staff work really attentive and cake was delicious.! Quick and prompt service explained everything about the menu couldn’t have been more helpful!

The staff ignored us every time we tried to get their attention to order some drinks. The service was terrible, with no waitress coming over to take our drinks order we had to ask to order and we struggled to get anyone’s attention for the bill.

Locale molto carino all'interno del Grande magazzino Liberty di Regent Street; ci siamo fermati solamente per bere qualcosa aproffittando di un momento di pausa (c'è spesso una fila consistente in attesa); cameriere gentili, attesa un po’ troppo lunga per ricevere le bevande ordinate.

We were seated straightaway, but the tables were very crammed in and close to each other. We decided on the Afternoon Tea for two at £54.50 plus service charge. The sandwiches lacked flavour and the fruit scones lacked fruit, just two pieces in the scone. The tea was weak, although we left it to brew for a decent time. We asked for top ups for tea as the serving was small (not hot water refill) and I was disappointed to see that we were charged. The total bill was £73.50 and I have had much much better for the same cost. Overall disappointing and I so wanted to love it.

We popped in for a coffee Sunday morning just as it opened. There was only one vegan cake available but when asked said they had a vegan panacotta as well. The coffee was nice the panacotta was also nice but nothing very special. The surroundings are lovely and the staff were friendly, a nice quiet place to have a break from the busy shops.

Shocking service, waited ages to be seated. Shared table with another solo diner, waitress only took their order and never came back to take mine, despite saying we were separate. Took 10 minutes to get attention of another waiter. Insult to injury they added a 12.5% Service charge automatically to my bill. I didn’t receive a decent level of service, shocking. Will not be going back there again for sure!

Terrible food. Ok coffee but nothing special. Surroundings cramped. V disappointing. Surroundings cramped. Would not return

Best afternoon tea in town!!! If you want a quiet afternoon with great staff and excellent choice of Food, you are in the right place!

The carrot cake was great!!!!!!!! I liked the decor and the team really really lovely, Thank you Val

I have tried the "night sky negroni" and it was amazing! Great spot in London for some bespoken cocktails!

My favourite spot to come for an afternoon tea in central London in my shopping days! The afternoon tea has a good selection of sweets and sandwiches and it’s well balanced, just perfect! Staff always welcoming and professional! Thank you!

This amazing restaurant in the heart of London, next to Oxford Street. I found it while I was shopping in Liberty and it has been a good discover: the place itself, the waiters and the food...delicious. I'll definitely go back there soon!

We came here for an afternoon tea and we had an amazing experience. The variety of cakes , sandwiches and scones- just amazing! Everything was fresh and presented beautifully. The staff was kind and very friendly, they kept in mind all our dietary restrictions. We...

We popped in for a cuppa while shopping on a Saturday afternoon. It seemed amply staffed, but service was very slow even though it wasn’t full. The menus were dog-eared and a bit grubby. We ordered two cups of tea and a single toasted tea...

Liberty's is one of my favourite stores and so we decided to have tea and cake there. We queued for 15mins but it was busy. With only a couple of waitress to clear and serve I felt they could afford more staff. The cafe looks...

We decided to have the afternoon tea for lunch. It was delicious and plentiful. Only thing I didn't like about my experience was that it was packed, as expected, but 1 of the workers took a whole booth up to do her paperwork when there...

Tourist trap I feel. Really not good enough and lets down the Liberty brand. Waiting staff were charming and efficient. Swiftly seated. Canteen ambience dreary and showing wear and tear in a space with real potential. Chose tea and cake. English Breakfast tea was brought...

Didn't know about this stop and stumbled on it for afternoon tea. The staff were very attentive and allowed us to move to a wider table after they saw how many bags we had with us. The sandwiches were colourful and plentiful in this afternoon...

We had afternoon tea here and it was good, but they were experiencing issues with their coffee machine so that was disappointing. The tea service was very good though.

Only when we got to the head of the queue did they say only tea and filter coffee possible as their coffee machine had broken down so no hot chocolate for me, no decaff tea and even some cakes were off. The afternoon tea items...

Popped in here after visiting theatre. They have Gluten Free scones which was nice. It’s situated on the second floor within Liberty’s. Afternoon cream tea for one, with another scone and a cappuccino came to £21.15 including “optional” service charge.

After a while shopping and walking around Liberty, my friend and I were in great need of refreshments. We decided to stop at Arthur's Cafe, looking forward to a light lunch and a glass of wine. It was well worth it! We were immediately seated...

It was my first time visiting the iconic Liberty London and Arthur’s Cafe with my friends. We had a delicious afternoon tea and enjoyed the ambience. A massive thank you to Rado who was looking after us on the day and also his colleagues Macarena...

Called here for lunch and was immediately Sat down and served by very polite Gentleman who was serving near the entrance area. Menu worked well for us as we only required light foods, IE , Olives, Bread Board ECT. Bread was served Warm with butter...

We went for tea and a piece of cake after visiting the flowers for the Queen. It is a long time since I have been in this cafe and it is not what it used to be. From the food to the decor this is...

I am English, but I'm beginning to learn how to complain and yesterday I did, but not enough. This was partly because I was taking a dear friend out, who's been convalescing and I didn't want her to see how disappointed and angry I was....

With great anticipation my friend and I went to liberty's for afternoon tea. First impressions..its a bit shabby! My rating of 3 goes to the food which was freshly prepared..very nice. I can't give more than that simply because, we had to pay another £9.90...

Great staff good food......welcome smiles from everyone we really felt valued.....a meal in the sun by the river.....lush!! Never felt rushed.....going back again next week!

Title says it all really. We shopped all day and thought we would take a break at this cafe. We had hoped for an experience equal to our shopping at Liberty but alas it wasn't to be. The interior decor, staff presentation and general ambience...

After a very exhausting shopping day with my daughter, we decided to have a cream tea afternoon at the restaurant. We truly wish we would not have done it. -- Description on the menu: "Selection of finger sandwiches, afternoon tea pastries & treats, warm plain...

ok..Lets get the positives out of the way. Food/coffee is fine , its pricy but has a certain right to be etc. Now lets deal with the reality !! "Liberty's " sets a very high standard level for its interior design and amazing classic fabrics...

I visited the coffee shop to have a chat with a friend and have a coffee ..... A double coffee which for me was a long coffee in a small normal coffee cup .... sadness ... in a much-praised place with such a miserable experience....

Went for afternoon tea and cake. Rather expensive but excellent quality cream tea and carrot cake. Nice atmosphere and the staff were very friendly and efficient. Apparently it's under new management and we were asked to complete a customer survey card at the end.

Very disappointed- expected an iconic cafe/restaurant in such a historic building. Service was a very slow with no eye contact from staff. Menu was very restricted catering more towards vegan options- great if you like cauliflower!. Prices high but you expect to pay premium prices...

Arthur's is a great little place to grab a breakfast/brunch/lunch - service is really good, Mario looked after us and was fantastic! it was really pleasant to stop off in here and grab a bite to eat whilst doing a bit of shopping.

We had a cake and a cup of tea and it was expensive for such a place. You would think that it would be an elegant restaurant given that it is at Liberty but no; it looks like a cafe you find in train stations....

What shock for such a beautiful shop as Liberty.We waited in Queue in Arthur’s cafes no acknowledgement.The staff were miserable dressed appallingly looked as though they were arguing with kitchen staff behind counter no organisation whatsoever.As customers who had paid walking out said to myself...

I could not believe that, in these Covid times, Arthur’s cafe should be so lax as to have open bowls of sugar cubes on the tables where people can cough and splutter over them. It doesn’t matter that sugar tongs are provided, sugar should be...

The tea and cake experience at Arthur’s cafe was exquisite! Very enjoyable pre-birthday treat! Thank you to my extremely thoughtful and loving boyfriend Robin! He makes my life more beautiful.

We were in Liberty and decided to have a break. We had a lovely cream tea. Quality food and excellent service. The building is stunning and we were really pleased we went.

We went during the heatwave. It was one of the few places to have actual working air conditioning. We had the avocado on sourdough bread and it was really lovely. Decent portions without being too much. Very friendly service and it felt very relaxing.

My friend and I had cream tea at Arthur's during a day out in the city. The restaurant was pretty and the scones were very good. For the price you can likely find better (it is in a department store!) but it was an enjoyable...

Poor seating. Despite empty booths we were given a table for two in back corner of restaurant which was in a door way surrounded by the baby high chairs. Both chairs were old, tired, with dirty cushions and with very wobbly legs. Hostess refused to...

Popped into Liberty to buy a birthday present with my daughter. Decided we needed a cup of tea. Hadn’t ever been to the cafe on my many visits to the shop. Asked to be seated on the banquette seat that was available, all the others...

Stopped with a business colleague for a breakfast hour business meeting. Nice atmosphere, but hardly any customers. Service was prompt. Criticism is that the place is expensive, which makes sense since it is located within Liberty London. Three teas and a coffee were £21.

Disappointing experience given the beauty of Liberty's. Greeted by a charming, quirky lady on a Sunday. No wait. Alas no afternoon tea available so chose £12.95 cream tea. Lovely scones. No butter. Strawberry jam was poor quality and taste - more of a jelly with...

We were so tired of holiday shopping in the area, and were very happy to be able to rest and enjoy afternoon tea in this place. It was very good value and excellent, the mini cakes and sandwiches and the tea + coffee were just...

Looking forward to a lovely lunch I ordered a club sandwich on gluten free bread having made the staff aware I was a coeliac. After waiting for 30 minutes my sandwich appeared. It was stale slightly toasted gluten free bread with the only filling being...

Avoid at all costs !! The waiting time is appalling . Food is disgusting . Tea is weak . Overpriced. Staff are rude

This was not the first time we had visited..on previous occasions it had been excellent. However this time we ordered champagne afternoon tea. We were already three quarters of the way through the tea when a member of staff asked if we had already had...

We stopped for coffees and toasted tea cakes both were very high quality cost just over £20 for two people. You will need to wait for a table as very popular but we only waited about 5 mins on a saturday

Two of us Londoners stopped by for tea, nothing else, a week ago. The area is extremely cramped, and we were crammed into a tiny space with a tiny table. Unbelievably dirty : our teacups arrived, one had a clump of long ginger hair (as...

Went for lunch. Waited ages for a table, kept being told that there was shortage of staff. Waited ages to be served, people coming in after us were served first! Food was awful, I had to send mine back, could not wait for something else...

Pre-booked afternoon tea for 3pm and it was very busy. Not enough staff to serve the amount of customers in a timely manner. Two in our group ordered Prosecco with their afternoon tea which didn't arrive then we couldn't get the attention of our server...

I went to Arthur's Restaurant Liberty with my friends for afternoon tea. The staff never failed to impress us with their genuine care and a friendly attitude. The food was 'Okay' but uninspiring. I expected something different and unique, but it seemed I could get...

Quick stop in here while shopping here Had cream tea which was amazing decaff tea also and the scones were amazing

Took a break from walking and shopping at Liberty’s to have some brunch Charming cafe in the heart of a gorgeous British store Had the scones of the day and a potato leek soup which was the soup of the day with some house bread...

Although their scones were VERY good, the service was slow and lacking. The place was so noisy one could not hold a conversation.

Visited here for the first time whilst snooping in Liberty’s and visited for the experience which I found to be a very pleasant one. Was shown to a table in good time and a menu handed to me against which I opted for the toasted...

Really loved the Liberty store so thought whilst I was visiting I’d try the restaurant Ordered myself afternoon tea. Sandwiches were a little dry and cakes nice- but nothing special Glad I did it but I wouldn’t again

This is a nice place to stop for lunch or snack. I had a really nice bowl of soup with an wonderful piece of brown bread. It is a little hidden in the store. The service was wonderful.

Booking was not available for this establishment, just turn up and wait your turn. But we were fortunate as there was no queue. Cream tea was plentiful with two scones and choice of tea. Arthur’s carrot cake is highly recommended too.

My husband and I ordered tea and scones on Saturday afternoon and I asked for gluten free. They were served but mine looked too thick to be gluten free. He started eating his and said he thought he'd been given the gluten free one. I...

Found this small and very friendly café just of Regent street, inside Liberty’s department store. Amazing afternoon tea and for £40 (for two persons) it is a bargain! No need to make reservations, just walk in and enjoy a traditional afternoon tea with finger sandwiches,...

Called into Arthur’s for a light snack and a coffee, excellent service, fantastic quality deserts highly recommended, the Apple Crumble is very nice👍 Well worth a visit⭐️⭐️⭐️⭐️

We first went to Liberty's for tea just before Xmas and had a wonderful experience. What a contrast to this afternoon's tea. Sandwiches were dry (sitting out in the kitchen waiting to be served to customers?!) but even worse, was the service. To say it...

Popped in for a Saturday lunch stop to find rather reasonably priced food that was not only yummy but satisfying. My mother had salmon and scrambled eggs on sourdough and I ordered the salmon beetroot quinoa salad. It took me ages to eat and filled...

It seems Arthur has pulled his socks up since some of the earlier reviewers mentioned tardy service and lack-lustre food. True, there was no sauvignon blanc or pink lemonade or hummous when we went for an early lunch, but the service was pleasant and attentive....

This petit restaurant offers banquet as well as table and chair seating, (nite Dog friendly), and scrumptious food.We chose delicious crab and Lobster sandwiches and eggs Royale accompanied by cocktails. Very attentive service.A wonderful pit stop in a beautiful must see shop.

We spontaneously called into Arthur's for tea and cake while on a trip to London. We didn't have to wait long for a table, but service was pretty slow, particularly when we wanted to pay! However, the tea was incredible! I shall be changing to...

Amazing service and amazing food! Our server, Joana, was so kind and helpful throughout our stay! Definitely would go again!

Busy restaurant on a Saturday evening but we only waited about 10mins for a table. Got one of the booths which was lucky. Vegetarian club sandwiches were exceptionally tasty (full of avocado and tomato) as were the French fries. House red wine went down well...

We popped in for lunch on a shopping trip to Libertys. The food was nice and the pink lemonade was fantastic, the london sky cocktail was one of the best I’ve tried as well. It’s a shame the awful service let it down. We were...

We had a long leisurely afternoon tea at this restaurant inside Liberty's of London just off regent Street. It was scrumptious in every aspect and yes, they will serve a glass of champagne with your meal. Its not inexpensive but the service was impeccable. There...

We vistited Libertys early afternoon and decided to have hot drinks and cake at Arthur’s Restaurant. It was an absolute delight with wonderful welcoming service and an array of intriguing and delicious cakes to choose from. The chocolate orange cheesecake was simply divine as was...

Since we were shopping in Libertys, we decided to try the revamped restaurant. We opted for the cream tea, which is served all day. It took a while to arrive but the two scones were warm with plenty of cream but perhaps a bit light...

I called into Arthur’s unexpectedly for lunch after my business lunch cancelled at short notice The lobster sandwiches are first rate and the newly refurbished restaurant extremely nice Washed down with London Sky cocktails I was very pleased to enjoy myself Worth a trip if...

We used to go to the restaurant at Liberty ages ago, but then it closed down and this has now opened in its place. We took the family recently and were excited to go. Sadly it is a real disappointment. We went for afternoon tea...

Horrible food and service. Ignored for 20 minutes after seated then we finally ordered the cream tea. Tea arrived, got cold and bitter. 35 minutes later came two dry lumpy scones, devonshire cream - 90% crusty layer of stale yellowed cream and 10% spreadable cream...

Very nice friendly place for lunch. Quick service considering how busy in was during the January sales.

The Maitre d' was on the ball and tried to get people seated quickly; he was personable and friendly. The food and drink was very good

We came for a light snack around 10:30am as neither myself or my Mum fancied a large breakfast. We both ordered the banana bread with coffee butter which was superb. We also had two very nice coffees each. Prices were as you would expect for...

We stopped for a snack of toasted tea cakes and coffees. Everything was excellent the flat white was one of the best I have had. Service was also excellent. Total with service just over £20 but well worth it

Food was very nice but service incredibly slow. Took 15 minutes to heat 1 scone!! Staff look pretty miserable and the restaurant is cramped. Nice food though.

We had a bad customer service experience yesterday . We went in at 5.20pm yesterday and agreed that the receipt would be presented to us by 5.30pm. The front of house manager was obviously very stressed. He asked us to move table as the one...