Arcado Lounge in Christchurch

Worst place I have been to in years - lady behind the bar rude, unfriendly and unhelpful, arguing with us that the drink on the menu didnt exist. We were sat towards the back and the emergency door was letting in a strong draft and staff didnt even try to move us or make us more comfortable so we were freezing. Our dishes wernt collected for 45 minutes and even then they didnt take them all.

We went on the quiz night, great laugh, great food, freindly staff, we had a dog with us aswell,look forward to the next one!

Food, drinks, atmosphere. All brilliant. That’s for the past few years. Today, flies (coffee/doom flies) signs of poor hygiene, in a really awful flat salad that was a few days old by the look of it. Place was filthy. Out with elderly father who’s coleslaw (homemade) resembled days old oil spill. The lad serving was just crap at his job. My food got sprayed on as she was cleaning the table?!! Drink was warm (ginger beer). About as friendly for disabled people as a fart and in a small car space. No management…..

Food was tasty, and the atmosphere was very nice. Server was a bit cold. On my way to the toilet I looked through the pass into the kitchen and it looked quite dirty. I understand it's the end of a lunch service. But with how quiet the lounge was at the time there is no excuse for the mess and dirt. The pass had crumbs on it, the blancher was oily and was covered in dirty pans. There were tongs on a chopping board. The toilets were also dirty, the sink was covered in makeup and the supply closet of chemicals was open so I took the liberty of raking a cloth and wiping it myself. When a resturaunt is quiet, staff should be using the spare time to keep it clean.

A very nice brunch today. Staff really good and I requested they cook my egg no runny and they cooked it perfectly thank you! Was a little cold inside the restaurant, that’s my only criticism. Very good value for money!

First time in there today. Had the big breakfast. Great portion size. Quality was top notch. Really good service. Was very happy.

A lovely casual bar with good food

Alice was brilliant, as was the food, as always.

Love this restaurant and have been coming here for years. Our server Alice was lovely and very helpful.

Love it here but last evening the waiter plonked my coffe down quite unfriendly and was in a grubby holed sweatshirt. Then the food arrived which was as good as always but the girl was in a filthy white t-shirt top. I really detest uniforms but please be at least clean. It matters. Thankyou

We had a lovely evening. The service was great and we enjoyed our food.

The food was average The service Mustafeeh from Bangladesh was awesome he is good and kind guy He made us so comfortable while eating the food . Nice person to be in that place

This place is like the weatherspoons pub and Fridays restaurants but in old style of tables and chairs and the food tastes different to all food I've been matched with so I would like to come in again soon

Love this place. I am a fairly regular visitor. Food is always pretty good, staff are friendly and it's good value for money compared with other places seem to charge these days.

Amazing food with a great atmosphere. We had the brisket chilli and the bang bang chicken which were absolutely delicious. Glass of wine nice and chilled as was the beer. Service was a little slow but it was very busy but we weren’t in a hurry and the food was definitely worth the wait. The staff were very welcoming and friendly. It was a very relaxed vibe. My husband declared this was the best meal he has had in Christchurch!

Nice looking restaurant with nice menu. Staff were either half asleep or rude. No sense on the pricing. (either 2 glasses of wine or 1 coke zero with a £1 surcharge!!? - how cheap is this wine?!) Some food was ok, the tapas was nice. The Chicken curry and the children's meal was disgusting and inedible. The chips were burnt within an inch of their lives, the falafel burger was dry and horrible and the curry was awful. Tasted like pineapple flavoured dish soap. One of the waitresses was moping around and the manager had a look of distain when he came to clear the plates. Would avoid unless you like to break your teeth on chips and enjoy wine made of turpentine.

Highly recommend this restaurant. Perfect place to stop for food or just a drink. We were a group of 6 with 2 young children and the games available and the kids menu was a huge hit - the fact they could build their own dinner was a huge bonus and shows it was thought through!! All adults equally enjoyed all the food and the cocktail happy hour was great!! Would definitely return.

Nice food and very cute decor. Reasonable prices. But it took ages to be served, ages for the food to come and the music was so loud we couldn't hear ourselves think, let alone have a conversation!

Waited 45 minutes for food and then the fried egg and toast were really hard as if they had been sat for a while. Disappointing after such a long wait.

What a kind gesture. My card payment failed twice, and ended up having to limit my spend to the cash I had on me. Thank you for your treat. It made it taste all the sweeter.

Went here for lunch with the family, a really nice place, a lovely venue, and big too. Got seated straight away. Menu is good, quite a long wait for food, considering it didn't seem that busy. The food was ok, except for the side of sweet potato chips, which was a joke, four pounds twenty for I kid you not 16 chips, that's about 26p per chip 😲, guys sort it out. Overall nice place, bit expensive and stingy portions.

My kind of place good food, good vibes, a great lounge like setting in a nice atmosphere

We went to Arcado Lounge while visiting Christchurch last week and it was a great experience from start to finish. Lovely atmosphere, great decor, and child friendly. The staff were absolutely lovely, so friendly and accommodating to us and our 2 small children. The food was tasty and great value. I'd recommend it over and over.

We visited for a meal and drinks, great fast friendly service, we really enjoyed our visit, will be back again when in the area

Lovely food and service. Recommend the flat breads and the fruit pancakes x

Food and service was great. Knocked off one star, as they were only accepting payment by cash or QR code...and the QR code option wasn't working! Had to get cash out from the local cashpoint before I could order.

A shout out to Sammy for being so lovely, and sorting out our table with table raisers so my wheelchair could fit underneath. That's without even asking. Food was great, too!

Liz, Sammy and lucy were amazing in creating a great night for me and family to enjoy a wonderful night together, five stars for the staff there!!!

Tom,Jack and Tash are a great team elevating this dining experience to a higher level.Food was great..I had tapas(really tasty) and my husband a burger,it looked really good.Prices very reasonable.Interesting environment,lots of space,best eateries in Christchurch..Tash is stunning.

This place is amazing! The food, service and price are all 10/10! We will Definitely be revisiting

all round lovely dinner experience

just a nice all round experience. dropped in as passing . interesting menu. cool atmosphere. food was very good . couple of pints of larger . service and ordering all great. very nice thank you

Perfect place for a small gathering as there's a room at the rear of the venue that can be booked at the discretion of the manager.

Food was great, service was lacking. First 2 drinks ordered took ages, one order was wrong despite using the app and specifically selecting exclusions and we weren't advised the kitchen was closing so when we went to order dessert the response was that the kitchen was closed. It would have been best practice to advise the customers that the kitchen would be closing so any further orders should be made by a certain time.

Good place with very good service

Service slow, ordered a dessert and cocktails, they had run out of ice-cream!! Cocktails not good, pretty tasteless, and expensive.

Great selection of drinks and cocktails. Prompt service. Steak was cooked to perfection.

Very nice, reasonable price, no fuss, relaxed atmosphere.

Really delicious poached eggs with smoked salmon on a toasted bun. A perfect breakfast. Bravo!

Good food, friendly staff, lovely place to chill.

Popped in for brunch on our anniversary superb food service and good value for money

Overpriced and poor value, small portion menu

All 3 staff we interacted with today were absolutely fantastic and lovely and the food was delicious

Great place as expected. After all it's part of the "Lounge" chain.

Enjoyed a lovely vegan lunch here. Reasonable price and was amazed when they gave me a whole menu with just vegan items.

It remains strange to order at the bar and not have the service come to your table like in the Netherlands

Food & service was good, enjoyed the tapas and would visit again.

Had beyond meat burger, which was, as always, amazing 😁

Excellent way to spend an afternoon. Food was good and service was great and we weren't rushed to give up the table.

A lovely relaxing place for brunch, lunch or dinner. In fact just for coffee & cake if you wish. We enjoyed brunch here, & tapas Tuesdays. Also we joined in with the Monday quiz night. Good, lighthearted evening. The staff were welcoming to us, & brought water & treats for our dog.

Great food, great place, rude rude staff no customer service skills at all. Everytime we tried to order it was if we were inconveniencing the staff. It was early (6pm). It was a Thursday and fairly quiet. Shame because the food was great, as were the drinks. Nice chilled place to be too so a shame the staff make it unpleasant (and other customers we didn’t know were saying the sane thing whilst standing waiting!). Compliments for the delicious food hence three rating. By the way the staff in the Ringwood one are so great. Much friendlier.

What a gem of an eatery this is. A wonderful atmosphere. It's both big and cosy. Pictures adorn the dark wood walls making it feel like an exclusive club. The food we had was interesting: tasty, colourful but needed a bit more bread. The service was on point and the coffee very nice. Definitely recommend.

Love all the lounge bars. But Arcado is always spot on , lovely food , atmosphere and staff !

Great venue with good range of vegan/gf foods and drinks. Lovely service too

I was really impressed with this cafe bar restaurant, it had a relaxed friendly atmosphere. Very dog friendly. The staff are real friendly and a great help when ordering food with allergies to consider. They have specific gluten free and vegan menu’s with so much choice. The food was also really good, I have a few intolerances and they were fully catered for in many dishes. The quality and taste was great.

Food was as better than expected, drinks priced as expected and although a rather busy atmosphere service and kitchen speed was good

Friday evening visit, and with a large group. Obviously a popular place as it was very busy with diners and drinkers. Didn't eat but food looked very good. Price wise, found expensive with 2 beers at over £12 (not premium beers). No real wait for bar service, but they gave the impression of being rushed. Good buzzing atmosphere but I wouldn't go back because of prices. It's Christchurch, not Bournemouth or London.

Dog and kid friendly. Most extensive Gluten Free menu we have seen! Good relaxed feel and loads of space round tables. Order at the bar. Board games available and WiFi.

food took an hour to come after being told a 30 minute wait no apologies when food finally arrived half of food not hot do not come here

Absolutely loved this Christchurch spot. Friendly staff, Cole especially helpful. Would recommend this place to locals. Great stuff.

Visited here today with some friends after getting reccomendations from family. Had some great food and the service was great as well, think his name was cole, great service and some good reccomendationa for food. Will definitely be back again in the future

Lovely atmosphere and great food/cocktails, what really made it was our service from Cole, very polite and went the extra mile for us ☺️

Had a great dining experience! Very lucky to have been served by Cole! What a great guy (p.s. loved the pony tail) 👍

Really nice food and brilliant service by Cole who was our server earlier. Will definitely be returning in the future.

We were let down by another venue for a birthday party and Arcado lounge accommodated 17 of us at very short notice. The food was lovely and service was fantastic. Thank you for rescuing our birthday party and making our evening. We will highly recommend to others.

The service was incredibly slow. The food was dreadful- how can you not be able to cook poached eggs on toast and a sausage sandwich??? It was also cold. Good coffee though

Lovley little place for a catch up and chat with a friend

Went for a coffee but decided to try some tapas and ordered some sides as well. It was absolutely delicious . The drinks were good too and I thought good value. Would recommend

Service was so slow and appalling we didn't dare stay around for food and just left before we ordered anything

Some great food options for brunch.

Nice place but food wasn't brilliant, maybe an off day .

First time there, lucky we saw it passing by. Busy for 4pm on Sunday, which is a good sign. Service and food was great, really enjoyed the meal and beer

Family outing stopped at Arcado lounge for lunch yesterday. The decor is nice, there isn’t anything wrong with the food yet I feel this restaurant & bar is worth average at best due to its very small portions. It’s not cheap.

Plus mark for being open before 10 on a Sunday. Had the Lounge Breakfast with coffee. Good polite, quick service. Breakfast was excellent, all ingredients tasted fresh and not cheap. Will come back in future.

This place has a great look inside. It is part of a chain as I recognise the menu from elsewhere. It is a lovely environment to be in. This one has lots of families on a sauturday, so has a real family feel. For some reason I wasn't allowed to photograph our drinks on the tray, but the coffee here is good

Came in for a beer and currently watching one of the kitchen members stuffing his face with chips then picking up chips with his hands to serve to the customers without washing his hands. And continues to serve food with his hands.... not very hygienic

This restaurant has an admirable variety on its menu, including a pretty good breakfast! The wait times for the food are long, but more or less worth it when you finally get it.

Lovely breakfast and brunch, good food

Will definitely back here to try some food for sure.

Popped in on NYD, even though it was busy, the staff were quick to clean tables, greet, and serve. Can't fault.

OK for a drink but the atmosphere was lacking somewhat (on a Thursday night), since there was just our party and one other group in the whole place. We didn't eat. The big sofa/couch ought to be replaced since it's all but collapsed!

Always great food and atmosphere

Lovely place nice atmosphere. Pleasant staff

Amazing food and great service. Best place for a breakfast

I go to the Arcado Lounge for to meet up most fridays ,coffee and see my friend's good food a large choice you get a well made meal of your choices services good i know there is a lot of coffee house,s in town you can all ways get as its a large restaurant bar sale,s must be high mostly full ok see you there bye .mc

Love eating here especially now they have more choice for gluten free , and a relaxing and friendly staff 😁

the food was lovely great atmosphere live music was good aswell all of the staff were helpful kind and the food came out quickly

Advertised their Bingo night online saying DM them. No response, nobody picks up phone, how on earth can you connect with this business. I even put a comment on the advert - still silence!

We had a lovely visit to the Arcado lounge. The foot was amazing - putting the pepper in to the mayo for the Philly cheese ciabatta is a stroke of genius! it made for a really tasty meal. The Lounge eggs were went down really well too, has did the tapas and breakfast. Really friendly staff who made us feel very welcome & were very attentive and helpful. The building its self is decorated in a very interesting style with lots to look at. Add the fact that is welcomes everyone & caterers for everyone the Arcado lounge is very well worth a visit!

Great place for everybody, good for families earlier in the day and a mixed crowd later on.

The food and service is excellent but very noisy.

Good service, normal cafe selection of drinks and snacks, plenty of space but a bit noisy at busy times.

Checked to see if dogs were welcome, spoke to Ethan (who admittedly we know and hadn't seen for years), dogs very welcome :) Ordered brunch plus extra sausages (for the dog) - butty and smashed avocado brunch with a coffee and strawberry milkshake - all hot, fresh and tasty. We like all the Lounges as they are so welcoming, spacious and staff always pleasant. They also do takeaway and gluten/vegan menus.

Great place. Welcome dogs which was surprising. Very nice and helpfull staff. Have gluten and dairy free options

Relaxed dining with good choice of food options to suit all. Welcomes dogs too.

ABSOLUTELY FANTASTIC FOOD I had the most delicious burger and the chips/ fries …. Well, what can I say, the I’ve had in a very long time. Crispy . As for the home made coleslaw.. WOW .. gorgeous.. HIGHLY RECOMMEND

Our breakfast order wasnt ready after an hours wait, so had to chase it. It got mixed up. The staff apolgised and that was fine. But beans were cold, bread unbuttered. And £35 for 2 breakfasts is extortionate. Won't be going again.

Average, Average and Average. They didn't do anything bad but its noisy, extremely cold. The staff are happy to leave the back door wide open every time they go out creating an icy breeze while you are eating. Food is Average to poor. Chips are just warm and you find yourself checking if their burgers are properly cooked through. Not good really. But it's cheap so I guess you get what you pay for. This is probably the worst of the Lounges though. There are others in the Bournemouth area worth checking out ahead of this one. Sorry guys, you have just got to do better.

Great Large Restaurant. Plenty of space around tables. Menu really good. Service was brilliant. Breakfasts served were well cooked, nicely presented and hot. Would recommend to all. Also do lunches/dinners etc.

Took the family there had to wait quite a while to order the food but very friendly service