Apsley's - a Heinz Beck restaurant, The Lanesborough Hotel in City of London, Westminster

An impression couldn't be more perfect! We have stayed in many hotels in the 5*+ category and unfortunately we were often disappointed. The reason for this was always the software (as we say)... the hardware in hotels in this category always has to be right. Everything has to fit and work - that's what you can and must expect in this category. Unfortunately, what you often don't get is friendly, attentive and always courteous service... That's what Lanesborough and its entire team more than fulfilled! Everything was just right here! From check-in to the daily routines - it was always perfect! The hotel is certainly not for everyone because it is simply a solid grand hotel style, which is not for everyone... for us it was more than perfect!! What needs to be particularly emphasized is the incredible friendliness. Pets that are more than welcome... Simply a great experience that makes you happy and always highlights the value of a great team!

As devoted fans of Bridgerton, we had to try Lanesborough's famous Afternoon tea. Set in a stunning interior, followed by live piano music, this venue is definitely serving noble vibes. Fully attentive staff, brought us a complete 3 tier stand straight away, together with their signature Bridgerton cocktail and tea of your choice. Minus point goes to one of the cakes (green one, on top). The cream felt a bit heavy on stomach. And I would say that this event is slightly overpriced. I understand it is a pure Instagram spot, but 100£ per person was a bit too much...

Magnificent hotel, excellent breakfast, beautiful decor

The afternoon tea was delightful. Amazing attention to detail.

We're still aspiring Lanesborough Hotel guests, but we're already grateful recipients of some generous help and hospitality. George, the Doorman, saw us struggle as we loaded luggage into a hire car and came to the rescue. It was a minute or two's help, but it made all the difference. The Hotel is firmly on our wish list now! Thanks so much.

I loved my experience everyone was sweet we had fun at the pool and they had WiFi would recommend and Loved the cat

Booked the afternoon tea for a special birthday. Staff very tentative & food was great. Definitely made the birthday very special.

Lovely afternoon tea with the family

Amazing experience I want to go back! Everything was absolutely divine. We love bridgerton!

I’ll start with the positives - the room was stunning and the live piano a lovely touch. Staff were pleasant (although service was a little slow). The food, however, was the most disappointing afternoon tea I’ve ever experienced. The bread on the sandwiches was stale and the chicken and truffled egg sandwiches were inedible - I had shell in my first bite of the egg sandwich! The salmon filling was passable, and the tiny little tart was nice. The only edible sweet treat was the chocolate one. For one of the most expensive afternoon teas in London, this was a huge disappointment!

Unfortunately we did not have a great experience. The service was almost non existent - we had to ask for everything- from a cup missing to having our tea. We had to wait 30 minutes for a second plate of sandwiches. The food was ok, nothing exceptional. We could not taste the herbs in the cucumber sandwiches, the horseradish in the salmon. The bread was bland and certainly didn’t feel home baked - the texture of the cakes were the same - a mousse with a small filling. The Bridgeton tea was good but the others were weak. For £98 /pp plus service I was expecting a much better experience from the Lanesborough ; I’ve had much better in 3 stars hotels -

Afternoon tea at the Lanesborough was delightful. From the welcome and excellent service to the fabulous cocktail and delicious treats you cannot go wrong. This was our first visit as a celebration but we will definitely be back again … soon I hope.

Overpriced and not the service i expected. We went there for an afternoon tea. The food was good but the service obligatory and at no part really helpfull. when we left i forgot my umbrella at the cloackroom and even though we were the only customers at the time, the umbrella was put aside and the moment i noties and ran back it was put aside and no where found. This experience feels like an example for the whole afternoon. There is service but no one that really cared and helps you with the intention to do something extra. There are Lots of teas but no one offers to try another flavour or makes an recommandation. Not something that made the occasion special, even while our daugher was celebrating her birthday there with me.

We were really excited to take my mother and mother in law to celebrate their birthday and have the Bridgerton afternoon tea. Unfortunately it was a disappointment. The service was slow to bring out our teas or fill up our water. The Bridgerton decorations were poor for what I thought would be a special experience. The food was average and nothing was particularly standout. All in all it was a relatively disappointing afternoon particularly for the price and what the hotel’s standards should be. The person that somewhat saved the entire afternoon was the incredible pianist, who was phenomenal.

What an absolute delight it was to have afternoon tea at the Lanesborough this afternoon. Every member of staff from the cheerful doorman to our waiting staff were welcoming, helpful and friendly. We had time to have a refreshing sit down in the Withdrawing Room where we were served drinks before our afternoon tea experience. The rooms are beautiful, furniture sumptuous and comfortable and the music was at a nice level in the background so that we could enjoy it but also enjoy our conversation. The afternoon tea was absolutely delicious with refills of sandwiches. Warm, fresh scones and beautiful, tasty pastries. Traditional and more exotic tea selections to choose from and plenty of refreshing of the teapots. An absolutely wonderful experience with lovely friends making fabulous memories. I would highly recommend this experience as one of the most wonderful I’ve had in London for a long time.

Amazing experience! Would recommend to everyone. The waiters were super friendly and helpful.

From the moment you get to the door the service is impeccable. Nothing was too much trouble. Afternoon tea prices in 5 star London hotels is expensive, you are paying for a whole experience. The setting in the hotel is beautiful, with live piano music throughout the afternoon tea. The service was of high standard throughout. Offer of additional sandwiches and trying different teas. Also a birthday chocolate. Take home box offered for what you don’t manage to eat. So in summary, lovely afternoon tea set in luxury surroundings, would recommend the experience (remember you aren’t just paying for the tea itself!).

I'm celiac so to have a gluten free option for high tea is so exciting, but the Afternoon Tea at The Lanesborough is exceptional! I have now gone twice and it will definitely not be the last.

Very lavish afternoon tea. Amazing hotel. Picturesque.

Booked the ‘Bridgeton’ afternoon tea as a present for 2 of my girlfriends. I had high expectations but were left completely underwhelmed. There is nothing “majestic” or notable about the experience. The Service was mediocre as was the food. Never before when paying £98pp would I expect to have the entire contents of the ‘tea’ brought out all at once! Squashed no less on one small table along with the Tea and the Champagne at the same time! There’s little point in bringing out warmed scones to enjoy warm before you’ve even had a chance to take your coat off. They were btw the worst scones I have ever tasted. Doughy and bland. Sandwiches weren’t up to much either and all you could taste from the cakes was the sugar! As for the Bridgeton ‘theme’ aside from some tacky plastic flowers tied around the cake stand and the ‘character naming’ of said desserts there was little reference to the show. Absolutely No style and little substance unfortunately. The Lanebrough itself was ok if a little dated. The bathroom were smelly and unclean. Having had afternoon tea at The Savoy, Claridges The Goring, The Langham to name a few this was by far the worst. The only thing worth mentioning was the potatoe wedges which we had whilst we took drinks in the bar, which we were all grateful for since the tea itself was so bad. Sadly other than this, apart from the company it was utterly disappointing and a complete let down!

I had a delightful afternoon tea experience at The Lanesborough Hotel. The selection of sandwiches and cakes was delicious, but the highlight was definitely the scones – by far the best I’ve had! The staff were incredibly friendly, always attentive, and their smiles made the experience even more enjoyable. A truly lovely afternoon!

Our first time to this beautiful hotel for the Bridgerton afternoon tea. Absolutely beautiful room super friendly attentive staff not rushed, spectacular food. Also so impressed that the tables are not crammed together as in other venues which made it feel very personal and comfortable would definitely recommend you make this your destination you will not be disappointed

Lovely to stay here-a while back. In its way, the friendliest, cosiest and most elegant hotel in London. The restaurant is excellent -'the Withdrawing Room'-and I loved the snug nooks for tea.

The afternoon tea was delicious, especially for those who are Bridgerton fans!! The sweets reference the characters from the series! In addition to being beautiful, they were very tasty! The entire team was very attentive, and brought all the menu items in the lactose-free version for my mother, which were equally beautiful and delicious! The hotel's Christmas decorations were wonderful! It was a great afternoon!

The best ! A truly magical place.

Very welcoming staff and a lovely place to be and experience.

The interior of tearoom was impressive. However, the stuff in the tearoom is always rude. They always say it is full eventhough there is literally nobody inside. We insisted and waite for a long time. After that they offered a table for 30 mins. We accepted and they did not want us to leave after 30 min which means the table was already available. We askes for the bill for several times and waites for 45 mins for a bill. I would not go there again for the bad service!

Can’t say enough about the Lanesborogh and afternoon tea. It’s the best service, food and atmosphere. Highly recommend.

We had a wonderful stay at The Lanesborough during our Christmas holiday. The hotel is perfectly located just across the road from Hyde Park and within walking distance of all the iconic shopping streets. We spent our days exploring the area and had plenty of time to relax in between our outings. Every moment at The Lanesborough was enjoyable, thanks to the friendly and attentive staff who greeted us with warm smiles. It truly made for a memorable winter Christmas. Goodbye for now, but we look forward to returning!

We arrived to have a nice drink. The hotel cafe and lounge area were incredibly chic. In any case, the ambiance of this hotel is beautiful and authentic. We came during the Christmas season so there were lots of Christmas decorations and Christmas trees. The service was fantastic. Even though we had not made a reservation, we were still able to stay. The tables were joined together for us, even with six children. We only ordered something to drink, but were given nuts and cookies, including nuts with truffle flavor. We thoroughly enjoyed the drinks and the atmospheric surroundings. The prices were of course extravagant, but we thought that was acceptable for such a special experience.

Atmosphere was beautiful and the experience was amazing

The best afternoon tea in London. Absolutely loved it and the staff can’t do enough for you simply amazing

Absolutely stunning, very elegant and the Bridgerton Themed Afternoon was excellent. It was a Christmas Treat for my Mum who loves Bridgerton. Definitely recommend 😊

Very average afternoon tea. The sandwiches were bland, the cucumber in particular completely lacked flavour. The cakes were too sweet with unappetising textures. The scones were good but crumbled when we tried to spread the cream suggesting they weren’t very fresh. There was also nothing about the experience that made me think of Bridgerton. Biggest waste of £230, we had a far better experience at Sketch.

A wonderful High Tea experience in the stunning Lanesborough Hotel. The team couldn’t have been nicer and really made the experience special, and the quality (and quantity) of the food and drinks is outstanding. A special occasion experience made accessible by the great team.

Very average afternoon tea. The sandwiches were bland, the cucumber in particular completely lacked flavour. The cakes were too sweet with unappetising textures. The scones were good but crumbled when we tried to spread the cream suggesting they weren’t very fresh. There was also nothing about the experience that made me think of Bridgerton. Biggest waste of £230, we had a far better experience at Sketch.

Great hotel. Everything looks great. Everyone very friendly and helpful. Food very good

My favourite hotel in London, exceptional service and drinks at the Library Bar and great food at the Grill. Feels like my home away from home.

I would like to express my sincere thanks to the staff member Sandro for his excellent service. He was extremely professional in his approach and served the food with great attention to detail. His role went beyond just serving meals; he added a personal touch of warmth and friendliness that made our experience at the hotel even more special. Thank you for his outstanding service, and we wish him continued success and growth.

Fantastic service and the room is beautiful. The sandwiches were lovely but the cakes were not the best this time. Also it's getting very expensive, as are most things I guess. But the service, staff and the setting are amazing and it's a lovely treat.

Lovely setting for a treat. Attentive staff. Some of the food wasn’t to our tasting but some of the desserts were delicious

My girlfriend and I had a drink in the library bar and it was a lovely experience with some delicious nibbles. We were well taken care of by our waiter Jamal who made our time more special. The Christmas decorations through the lobby are very nicely done and would suggest people visit before they sadly get taken down.

Wonderful experience. Went with my 11 year old daughter and it was the higlight of her stay in London. Extremely attentive service, the waiter made my daughter feel very special. We absolutely loved the ambience.

The ambience and staff at the Lanesborough were lovely and the sandwiches were delicious. However the afternoon tea was let down by the pastries which all had the same soft texture. At £98 it wasn't value for money at all.

What a beautiful location and all of the menu and ambiance was exceptional. Will definitely return when back in London. Thank you for a lovely afternoon.

The kindest staff and the food was divine!!! Worth any penny!

The experience was amazing. There was a handsome waiter and he made our day. Every line he said was perfect. The food was great, we are picky but was delicious. Moreover, the atmosphere; lovely. The piano good! Made me feel like i was in Switzerland, but i wasn’t. Thank you!

Il nostro Festive Bridgerton Afternoon Tea del 27 Dicembre è stata un'esperienza davvero fantastica. Cibo ottimo, atmosfera elegantissima e resa ancor più magica dalle sontuose decorazioni natalizie. Siamo state accolte con estrema professionalità e cortesia da una ragazza italiana della quale purtroppo non ricordo il nome. Giacomo ci ha servite con attenzione e gentilezza - grazie, Giacomo! Abbiamo apprezzato molto l'idea di poter portare via quello che non abbiamo consumato: in Italia non è un'usanza molto diffusa e socialmente accettata, invece consente di evitare assurdi sprechi e di riassaporare dolcini squisiti (e belli!). Peccato non aver visto Lady Lilibet, anche se l'abbiamo cercata! Conserveremo a lungo il ricordo di questo bellissimo pomeriggio. Grazie, Laura del Sordo

Staff was very friendly and attentive. We went on Christmas Eve and the decorations were beautiful. The food was fantastic. Highly recommend.

*Afternoon tea - Vegan menu. The Lanesborough decor, ambiance and service were second to none. All of the members of staff we encountered were friendly, polite and engaged with us throughout our visit. The service in particular was impeccable and at no point were we left waiting or wanting for anything. Unfortunately, as is the case with many vegan offerings, flavour and texture were sacrificed. Particularly disappointing were the scones, which had a distinctive taste and were not sweet enough. On a more minor note, when serving vegan cream, it looses its integrity if left to get to room temperature. One of the pastries (had candy stripes) was very disappointing in terms of taste. We came with high expectations given the venue and sadly they were not met.

Excelente experiencia. La ambientación y el servicio son los protagonistas. Repetiría sin dudas

Superb service, excellent food, a wonderful experience

Been here before and it is still excellent! The service, food, ambience always on point! Very chilled and lovely atmosphere! Stunning experience all around!

Could not find fault. The service and attention received from waiters was quick and friendly, the afternoon tea was really tasty and we were offered more sandwiches. The pianist was fantastic, pitched perfectly to give a Christmas feel to the beautifully decorated room. A perfect afternoon, thank you.

Amazing experience! Food was excellent and the service exceptional.

Great experience, took my wife for her birthday. Great food, loved the turkey sandwiches. Only wished they would have recognised my wife her birthday as they did ask for the occasion both on the table and during the reservation.

Was nice, egg sandwich very overpowering taste, no savoury pasties, the staff make you feel so special we will be coming back

Una experiencia increíble, vale la pena hacerlo aunque sea una vez en la vida.

Welcoming, professional and very efficient service. The food, decor and ambience were fantastic. All of our group enjoyed a wonderful festive afternoon.

Absolutely lovely, we had the best time! Will definitely come back.

Lovely Afternoon Tea. Sandwiches were very tasty and the scones gorgeous. Didn’t have any of the cakes as we were too full but they were boxed up for us so yet to have them. The alcoholic cocktail was most enjoyable together with the champagne we ordered. Went to another high end hotel last year but we all agreed The Lanesborough was far nicer. The staff were friendly and nothing too much trouble and the ambience was relaxing. Definitely recommend.

Another customer touched my bottom - yes, my bottom - as I was coming back from the toilet. I told the waiters about it, but nobody reacted, nothing happened. I'm quite surprised that no immediate action was taken in such a place. Is it normal to be groped as a woman, by an old man, at the Lanesborough? Shocked by the old man's behaviour, but even more so by the lack of reaction from the staff in the tea room.

After 4 previous memorable visits I can no longer recommend this afternoon tea. The food was excellent. The atmosphere is lovely and the noise level is very low. However, after the first service our waiter disappeared, never to be seen again. Second orders never arrived, our orders were seemingly forgotten and confusion reigned. This service was like a boat adrift with no one in charge. At these prices completely disapointing and appaling value for money. We will not be returning. A pity as we had enjoyed it so very much in past visits.

From the moment we arrived at The Lanesborough, we felt so welcome and at home. It was our daughter's birthday and with her being a Bridgerton fan, the theme of the afternoon tea was perfect. The team were fantastic and made the celebration special. The sandwiches and pastries were excellent, we particularly enjoyed the roast turkey sandwich and Book of Eloise. Thank you so much for a really enjoyable and memorable afternoon.

A very nice Afternoon Tea experience in a lovely hotel and setting. Very informal and relaxed. The food was delicious but the price is a lot higher than other hotels and the suggested 15% service charge a surprise. The doggy bag of leftover cakes and scones was Lanesborough branded and very nice. If you're lucky you might spot Lilebet the hotel cat prowling around the hotel.

This was definitely a waste of my time and money. $300 USD for subpar/unpalatable finger food and desserts and slow service. Please allocate your money to another experience worthwhile

I was so eager to book this for my sister’s birthday afternoon tea, but unfortunately, it turned out to be quite disappointing. The atmosphere is undoubtedly beautiful, and we had booked the Bridgerton afternoon tea, expecting a theme-related experience. However, there was nothing that connected to the theme, which was quite underwhelming. The desserts weren’t exciting, and overall, it didn’t feel worth the money. They served champagne and hot chocolate together, which wasn’t a great idea—by the time we got to the hot chocolate, it was cold. Scones were served without any condiments, and when we requested cream and jam, it took a considerable amount of time to arrive. Refills for the sandwiches took almost 30 minutes, which was far too long. Overall, I was very disappointed. The service needs significant improvement, and both the quality and taste of the food need to be addressed. Sadly, it was a bit of a letdown for what should have been a special evening.

Booked the Bridgerton themed afternoon tea as a 40th Birthday gift. The surroundings were opulent, which, when accompanied by the live pianist (alternating with broadcast music) and the positive vibe from both the guests and staff, made for an altogether wonderful dining experience.

Absolutely wonderful experience. The staff could not do enough for us. Just delightful. The sandwiches were fab, the scones amazing but the cakes were very sickly sweet. Thoroughly enjoyed our afternoon. Thank you.

From start to finish it has been an incredible experience! The festive afternoon tea was just amazing. Who knew that chocolate brownie tea could taste so fabulous!! Each member of staff we met were incredible. My daughter had a wonderful birthday so thank you so much.

While pleasant, it’s not worth the money. The staff were very good and the service excellent.

Unfortunately I can’t recommend the festive afternoon tea based on the quality of service I received.

We faced a 30-minute wait for our table despite having a reservation, which was frustrating. When seated, the two of us were placed at a large table that felt awkward and impersonal. The atmosphere lacked the festive charm we were hoping for. There were no carol singers, no seasonal touches like Christmas cake or even a special Christmas tea blend. It didn’t capture the cozy, holiday spirit that makes afternoon tea at this time of year special. For the price, we expected far better. While the food and tea were fine, the overall experience didn’t justify the expense. We’ve been to other places that deliver far more in terms of ambiance, service, and value. If you’re looking for a memorable and festive afternoon tea experience, you might want to explore other options.

雰囲気、料理、サービスどれも素晴らしいです。ランチのお客様も非常に多く、次はランチでも利用したいです。

Amazing from the minute we walked in . The staff really made the whole experience so attentive and friendly .

The savory items were much better than the sweet. Delicious scones & sandwiches. The pastries not so much. Too sweet.

Thanks for the mini birthday cake for my daughter who is turning 13! We enjoyed the afternoon tea so much on this special occasion with the festive atmosphere!

We had a reservation at 3.45 and arrived early. We asked if we could get in early and were told not at the moment but to wait in the bar and if they could seat us early they would. We thought it would be nice in the bar as a prelude to tea but it was very disappointing . Seated next to us was a couple and she was smoking a vape with billows of smoke all over the place. we complained to one of the servers and she said it wasn’t acceptable and she would speak with her. The guest disappeared for a while and we assumed she had gone outside to smoke. She came back and duly started smoking the vape again. The smell was overpowering and as our table want ready we had to evacuate the bar and stand outside . We complained again to the same server and a manager . We were really looking forward to our tea and this really spilled our relax in the bar. The afternoon tea was just OK. After having tea in another establishment there was no comparison. The tea in the Lanesborough was lukewarm and the food was definitely not worth what they charged. Would not go back and a very disappointing experience.

all very normal. nothing special, I had high expectations, disappointed. the sandwiches are good, the desserts are tiny and nothing special. the non-alcoholic cocktail is good, the tea is good, but 330 pounds per kg, 1 pound 33 pounds to take it home IS EXCESSIVE!!!!

“The afternoon tea at the Lanesborough was absolutely phenomenal! Every detail, from the exquisite selection of teas to the beautifully crafted treats and sandwiches , was exceptional. The presentation was elegant, and the flavors were perfectly balanced. It was a delightful experience that exceeded all expectations. Highly recommend

Ambiance is great and the place is lovely, but the afternoon tea is super overrated and overpriced for what it is.

It is quite possibly the most beautiful hotel, and tea room in London. The Christmas decor was impeccable, sheer class yet opulent. You felt transported. Staff was impeccable. Bridgerton afternoon tea was fantastic.

Lovely staff, beautiful food, very relaxed atmosphere and pretty with all the Christmas decorations. Just a tad expensive, but, it was a special occasion!

High tea was a Fantastic memorable Christmas treat

Beautiful afternoon tea, Christmas decorations were stunning. Very attentive staff

Beautiful experience at Christmas! The hotel was decorated wonderfully, the staff were friendly, accommodating and attentive and the Bridgerton festive afternoon tea was delicious, with as many sandwiches and tea as you wanted. We were a table of mixed dietary needs and they were about to cater to all our requirements without any fuss. Definitely worth doing and the perfect treat for a Bridgerton fan!

Food was nice. Service was very very slow. Seems to be two rooms for afternoon tea - one is much nicer than the other. Think we were in the one that wasn’t so nice. Took 20 mins to ask what we wanted to drink. Took 45 mins to bring the food out. Then we asked for extra sandwiches which seemed to be forgotten, we were waiting ages and had to as again

Service was poor, some staff were apologetic. They waived the service charge

stepped into another world after the chaos outside so busy in knightsbridge. very warm welcome from doormen reception cloakroom. beautiful decorations and a fabulous table. food was exquisite and very attentive service. offered more sandwiches and tea and were not rushed at all very lovely christmas treat from my son and daughter in law.

L’accueil était globalement chaleureux, mais une partie du personnel s’est montré très froid. Mention spéciale au serveur qui nous a servi le champagne : il ne nous a ni regardés, ni salués, et n’a échangé aucun mot, ce qui a terni l’expérience. Côté nourriture, c’était très satisfaisant dans l’ensemble, hormis la pâtisserie qui était trop gélatineuse à mon goût. Malgré ces points négatifs, nous avons tout de même passé un bon moment.

Best afternoon tea experience we’ve had. Classical and elegant with first class food and service. We were so well looked after throughout our stay! No rush - we spent 4 hours at our table. Just a fabulous experience all round - especially at Christmas!!

I have previously enjoyed an afternoon tea before a couple of years ago, the service then was faultless, this time the service was good but not as attentive, having said that 2 people in my party were 1st time guests so had nothing to compare to. The e first time I visited was on the summer this time it was a Christmas visit and it was busier.

Just a truly beautiful setting, sandwiches decent, sweet deserts, artistic and tasty, scones and condiments beautiful, with a glass of champagne, £105 a head, also sandwiches and sweets are unlimited, so a true bargin. Extra special at Christmas time.

We thoroughly enjoyed our afternoon tea at the Lanesborough. The selection of teas was great and quite different, the sandwiches and sweets were lovely and their presentation was fantastic and the overall atmosphere, paired with the piano playing, was wonderful. Every single member of staff we encountered were super friendly and welcoming and made the experience really memorable. Can't wait to return!

It did not live up to my expectations. The service was pretty normal, not as polite and elegant as the one I got at the Goring.

Loved every minute, such a beautiful location and the festive afternoon tea was delicious. The piano playing and Christmas lights made it extra festive.

It was a wonderful experience in a fabulous setting. Nicola and his colleagues looked after us so well and made a special Birthday celebration memorable. Thank you to all. The festive Bridgerton themed afternoon tea was delicious and clearly well themed and thought out!

Soft atmosphere and excellent service. A sweet house cat was the ”icing on the cake”!

Bad food, bad service and more thab 100 pounds oer head! Huge disappointment

Bridgerton Afternoon tea - we sat in the raised area around the main regency room. We were eating at 12.30 on a Monday so nice and quiet. Piano music lovely and the food was exceptional . We were not rushed at any point and the sandwiches and themed cakes were lovely and gooey. The lemon curd with the scones was really good - there was strawberry jam as well. We were asked if we want more sandwiches and I was provided with a box to take a couple of cakes home.