AMT Coffee Norwich Station in Norwich

Delicious coffee and courteous server

Great coffee and friendly service

Wonderful service and great coffee ☕

I often come here before commuting into London for work. I am often served by Dawn, who is friendly and efficient.

Always has oat milk. Rachel is always happy to help and provides amazing customer service - thank you! :)

Great pastries, lovely friendly service!!

Really friendly staff. Brilliant background music. Fast service. Recommend ❤️

The staff at AMT are always friendly, helpful and are always allergens alert. Note for headoffice: please create a gluten free and vegan range. That way yiu cover allergens for both drink and food. You already have a gluten free cheese sandwich, it won’t take much to make it vegan as well.

Very clean and tidy - great service as well. Thanks

Great place to pop in for a quick coffee while waiting for your train

Went in to order a cappuccino & cuppa tea as takeaway Very polite & friendly staff Lovely clean area & good service

Served by a lovely lady and the coffee and croissants are delicious!

Lovely place for a delicious coffee. Service excellent and friendly staff - makes for a great experience.

Love this place since the refurb. Coffee is delicious. Nice spot to sit waiting for a train. Service is good too.

I experienced outstanding customer service from Alex today, who was friendly and professional and efficiently made me a delicious coffee to ensure I could catch my train. Thanks Alex :)

Alex was very polite ,friendly and efficient!

Incredibly disappointing experience on bank holiday morning. I bought 2x cappuccinos, one with oat milk for £9. Shortly after we were served our coffee, we were told we would have to leave due to the employee's break. This is understandable given lower staffing for bank holidays. However, the coffee tasted poor, and it tasted very little like coffee. This was especially underwhelming as it was our first time trying AMT and we wanted to support a smaller company.

Lovey staff, efficient and affable - best way and only way to start your journey

The coffee did not taste great and one of the male service members moaned at us, because my kids played in the entrance area. There were no other customers other than us.

Great coffee, lovely staff, food and cold drinks are too pricey. But much prefer to the costa next door

Friendly staff, efficient service

A really nice hot coffee and super fresh croissant. Friendly service and nice clean tables. Also handy USB recharging points. Recommended!

Very friendly staff always happy to adapt my coffee

Warm welcome and pleasant staff.

I paid £18 for a tea and a plain coffee and two cheese and ham toastes. I was shocked at the price. Most definitely not recommended

Dawn and Alex were lovely, AMT chai kicks the arse off Starbucks chai!!! Thanks again 😊

The AMT team at Norwich train station are always super helpful and patient with all their customers. The prices are a bit expensive but their hot chocolate is simply excellent!

Always a pleasure to come here with my 2 friends. Delicious food and drink available with a smile. One of my friends uses a wheelchair and this place is accessible and friendly. We've been served by Alex 2 or 3 times now, who is polite and friendly and never reacts negatively if people get frustrated with him. I've seen him keep his calm when spoken to in such a rude manner that he must be tempted to react in kind. He also makes a lovely cup of tea!

Really friendly staff, can’t say about food or drink yet as I haven’t eaten/drunk it yet but smells nice :)

A lovely place to stop before your train, friendly service and a great drink and crossiant

Rachel was very nice and polite asked me about my day and where I was off too! Very nice customer service :)

Rachel was personable and friendly. Caffè area clean and tidy. 😁

Edited: underneath This place is usually pretty good if you don't want to support a larger coffee chain like Starbucks or Costa. I have been there before for peppermint teas, their pastries are also okay. The service is usually good and quick if you need to catch a train. This morning however, I went in to grab some hot water, and the guy at the counter just filled my thermos from the standard hot water tap. He said it was the hottest water they had. I would understand if there was a policy of not giving out hot water as other places have done that. If you have that policy just say. Don't fill up a thermos with obviously not boiling water to make a tea. It wastes everyone's time. I went in the next day after having written the review, and asked the same person who made me the water debacle. They made me my tea with boiling water. They apologised, and took responsibility for the mistake. It is good to see a place respond to criticism and improve service and standards. It is great to see that they listen.

I always nip in here for a coffee and snack before the train. My favourite cafe in the station

£4.00 for the tiniest hot chocolate you can imagine, it was nice but certainly not worth the cost.

Great coffee and excellent service from Rachel, she was very busy but still took time to speak with customers. A credit to your company

Rachel was a ray of Monday sunshine!

Very friendly staff, refreshing for an early morning train journey.

Been in the UK for a week. Had coffee all over the place and this is best caramel Latte I've had so far. And the service by Alex was great.

Took my allergies seriously, was easy to talk to, and the coffee tasted great

Was a little chilly with the door open but otherwise lovely!

Awful overpriced tea with non-existent service.

stopped for a bite, good hot food, warm friendly service. always stop in on my visits to Norwich.

Alex served me and he was very polite, informative, and friendly. I ordered a small latte and there was a lot of room in the cup for more coffee which I found a little bit stingy considering it cost £3.90, but it was decent and what I needed at the time.

Fair-trade coffee, charging points, comfy seating and smiley people -- ticks all the boxes!

Swift and friendly service by staff that seem to be trained to craft coffee rather than smashing it out and throwing it the way of the customer!! Great coffee and certainly a better alternative to the next door Mega Chains.

Iced latte was well made, service was very friendly and was the only cafe at Norwich station that had seats

Rachel is a delight, delicious coffee

Unable to produce hot coffee even after request it. Would be great to hire people that listen to the customers order.

Very friendly and helpful ladies serving us today, thank you for the smiles

Looks like a nice little cafe but didn't seem like the staff wanted to be there yesterday and the triple hot chocolate was really disappointing.

Fab toasties and flat whites this Friday early morning. Lovely barista who really cares about the place and clients’ experience. Set us up great for our trip to London. Glorious young barista! Thank you!

Rachel was so happy and positive I made my tuna melt even more delicious.

Disappointed in my flat white. Although same price as Costa it was just a milky coffee but it was good to have somewhere to sit inside

Extremely slow service My Americano was cold.also expensive .

The coffee is delicious and the staff are friendly, good to use a smaller company rather than the well known one next door 😊

Stopped for a cuppa and a hot chocolate. So can't comment on the food. Alex was brilliant and had a great sense of humour.

Nice friendly place for a tea break

Great fair trade coffee and a warm welcome! Exactly what i needed on a cold morning!

Excellent coffee in a bright clean AMT coffee bar served by an efficient and friendly barista. Thank you

Love AMT coffee... Bright and breezy coffee shop. Comfy seats. Excellent staff - Thanks Alex....

Great coffee, friendliest welcome and service, Rachel is a super star. Now my go to at the station. Thanks Rachel!

A friendly spot to have a tea and wait for the train

Lovely Friendly Staff & a great cup of coffee 😊

I only ordered a coffee but the perfect service! Rachel and Dawn were both incredibly smiley and friendly and more than happy to help. My favourite part about catching a train is visiting AMT!!

Lovely store and staff, really good coffee well worth popping in (and they'll happily fill your travel mug too!!)

Alex made my day…”have a lovely day sir” and the skinny flat white was bang on! Well done Alex!

100% better than Starbucks or Costa and they’ve had a fancy new makeover 👌

Love the new shop!! Norwich team are always friendly, coffee is better than the other two places! Bring back the vegan sausage rolls!!

Gorgeous coffee and amazing staff

Ouch £3.10 for a cup of green tea, it’s not even a decent type of organic green tea. I suppose it’s competitive with Starbucks and Costa but I wouldn’t know because I’d rather go without than get a cuppa from either of those brands at Norwich station.

Very polite and helpful young man serving good quality vegan food. Good coffee too! Will definitely visit again.

Great coffee and great service, a lovely place to chill before getting your train :)

Amazing coffee and extremely friendly service and staff. Early start today and the friendliness made a massive difference

Reservations looks amazing! And staff are always so kind & know how to make a good coffee.

My fav place for a great pre train tea and great snacks too! Always lovely people helping you and they’re always cheery!!

It’s as if the baristas are told to make your drinks as slow as possible. Management need to step in and give the staff some training. Consistently terrible service

The cinnamon vanilla frappe is absolutely delicious and the barista (Rachel) is a delight! Very friendly and efficient- Highly recommend :)

Alex and Dawn were lovely and friendly

No pastries left @ 15:10! Staff member spoke in monosyllabic and was the opposite of welcoming, he walked past a waiting customer, twice, to continue emptying the chiller of sandwiches leaving even less food available for customers 🤷

Rachel and Alex, smashing it as ever “go team, go AMT”, Super service, decent food and coffee👍🏻 keep it up.

No complaints about the service but I paid over £4.00 for a mocha that was no better than flavourless warm brown water. Up there with the worst coffee experiences ever.

Best baked goods in the train station! Rachel was so helpful and lovely!

Always very polite and friendly. Good variety of drinks and pastries and quick service for your fix before rushing for the trains!

Had a lovely lady this morning (25/6/24) at around 10am serving me was really chatty, will defo be back x

Absolutely wonderful team, such lovely service and amazing coffee/food! 🙌

Friendly service, will come back.

Really friendly was a pleasure.

Love staff, really good pastries (compared to costs and Starbucks next door ;) and I really like the coffee too!

Dismal cup of coffee served by an ill natured and rude ‘barista’ I left it largely undrunk and abandoned any desire I had to sample the food. A really poor experience.

Stopped for a takeaway coffee this morning. The lad serving ignored us for 5 minutes before eventually coming to the till, miserable and rude from the get go. Asked for a coffee sleeve and he threw one on the counter, asked for sugar “round the corner” first time visiting this coffee shop will not be going back

So expensive for an Americano which was little more than dishwater, won't be back even if desperate!

Great service and lovely staff.

Hazelnut flat white in general is great! Often stop here before catching the train. Only criticisms: no gluten free options, unclear (and staff were unclear) if oat milk or hot chocolate are gluten free. Other than that, it’s a good pit stop before getting on the train. Staff here are lovely.

Excellent staff really friendly would recommend a stop by

I always go to AMT when at Norwich station (in preference to Starbucks and the like). I'll think again before returning. I've rarely been served by anyone less interested in customer service. On arrival, the barista neither looked up nor acknowledged me, preferring to fiddle with a roll of paper towels instead. Eventually, I ordered a large white Americano. He got the size right at his second guess but couldn't even be bothered to check about milk, just leaving a black coffee on the counter. After requesting milk he then squeezed a small dash in so that the cup was brimming over when the lid was added. All of this conducted with more grunts than actual words - he is clearly in the wrong job. I am used to baristas forgetting details of orders (easily done when making 100s of coffees a day, no doubt ). If they do forget it's normal to ask in a polite or friendly manner.

Had a lovely vegan sausage roll was served by Rachael. She was so friendly and helpful. Will come back again 👍🏻

I travel to Norwich twice a week and ATM coffee is the best place to go and sit down or even takeaway a coffee or bite to eat, staff are always friendly definitely recommended 😊

The best place for a good cup of coffee and a quick snack before a train ride. The coffee is very good.

Great place to get a coffee before catching the train. Service is friendly and efficient. The seating is handy if you've arrived a bit early and want to sit down for something to eat.