American Pizza in West Oxfordshire

Crap service, awful food. Would NOT recommend. And rude counter service trying to close before their closing times.

Pizza was good, but they never seem to be open anymore despite the site saying they'll be open on certain days

Awful! Won’t be ordering from here again!

says on route then delivered at last possible minute always late ranging from 5 - 30 mins. same excuse of really busy no matter what time you order.

Thanks for finding my phone and returning it to me. Great people

It's amazing pizza place for all your late night craving. Mr. Manju and Tony are amazing at what they do, great customer service and delivers on time.

Absolutely waste of time and effort, after standing in the rain trying to direct a delivery driver, I have no food, wet through and have been charged?

I ordered the chicken pizza, curly fries and cream cheese jalapeno. All the food was cold and the cheese on the pizza was congealed, there was a lot of toppings but the pizza was very bland. The jalapeno was ok but quite slimy. The curly fries were cold too. The best part of the meal was the dips to be honest. Won't be ordering food from here again especially with a £3 delivery charge from Just Eat.

Pizza was cold and bland. Chips were cold. Jalapeno cream cheese was ok but cold again.

I ordered collection and they made a mistake on my first order, they remade and gave me BOTH pizzas. Can’t complain with free pizza not to mention it was amazing. 100% recommend, will be going again

Really amazing pizza every time for the last 4 months.Still great pizza...when it arrives .Last 2 deliveries. Absolute disaster

Delivery person was a credit to the company, thank you 😊

We were given a flyer earlier in the day and decided to go with it, I wish we had read the reviews! We trusted the place we were staying to not have places like this recommended. We ordered at 7.15pm (for delivery of 1 large pizza with delivery charge) and were told it would be 40 minutes and we would get a phone call to let us know it had arrived. I went to the carpark of the area we were staying as agreed on the phone in ordering (for 7.55pm). I waited, it was raining. At 8.15pm I called to confirm the order and find out where it was. The lady told me the driver had left 10 minutes ago and was seconds away. After another 15-20 minutes I called again to find out where it was. This time it was a man on the phone who told me that this area had already been delivered to, I told him that I had been there since 7.55pm in the rain and we also had not received our phone call. He then made a few random comments about it was a special area, even though they do regular leaflet drops there and didn’t need postcode or anything ‘special’ on ordering. I explained we had ordered over an hour and a half ago and been told it was on way on the previous phone call. He then told me that he could put my order ‘on’ - so I questioned that it hadn’t even been made - he found this funny and laughed at me questioning it. He told me it wasn’t made, I explained I had been told it was on way so how wasn’t it made. He continued to laugh at me and make random and very rude comments. No apology, no accepting any responsibility, rude and generally appalling attitude. Needless to say, we were put off and weren’t sure it would even arrive. Instead, left the situation hungry, cold and wet. Personally, I’d avoid.

Absolutely horrendous experience. Unfortunately I cannot give 0 stars!! We were given a flyer earlier in the day and decided to go with it, I wish we had read the reviews! We trusted the place we were staying to not have places like this recommended. We ordered at 7.15pm (for delivery of 1 large pizza with delivery charge) and were told it would be 40 minutes and we would get a phone call to let us know it had arrived. I went to the carpark of the area we were staying as agreed on the phone in ordering (for 7.55pm). I waited, it was raining. At 8.15pm I called to confirm the order and find out where it was. The lady told me the driver had left 10 minutes ago and was seconds away. After another 15-20 minutes I called again to find out where it was. This time it was a man on the phone who told me that this area had already been delivered to, I told him that I had been there since 7.55pm in the rain and we also had not received our phone call. He then made a few random comments about it was a special area, even though they do regular leaflet drops there and didn’t need postcode or anything ‘special’ on ordering. I explained we had ordered over an hour and a half ago and been told it was on way on the previous phone call. He then told me that he could put my order ‘on’ - so I questioned that it hadn’t even been made - he found this funny and laughed at me questioning it. He told me it wasn’t made, I explained I had been told it was on way so how wasn’t it made. He continued to laugh at me and make random and very rude comments. No apology, no accepting any responsibility, rude and generally appalling attitude. Needless to say, we were put off and weren’t sure it would even arrive. Instead, left the situation hungry, cold and wet. Personally, I’d avoid.

Fisher men don’t touch these scum with a barge pole! They verbally abused my girlfriend and laughed in our face when the pizza was not even made yet they had made her wait over an hour at the gate. Complete joke!!!

Terrible customer service, not interested in giving customers a good experience to ensure returning customer base. I should have known from the majority of awful reviews. Food was ordered at 6:50pm I had to call to ensure our order was coming, this then arrived 45 mins later than scheduled at 8:15pm. Further to this , the order was wrong both pizzas were not what was asked for. Rang the place back up to ask for the pizzas we ordered which was a BATTLE! The manager is extremely rude and would only replace one pizza. The replaced pizza came which was ALSO wrong and was not what we ordered. American Pizza are incompetent and clearly can’t do the simple task of following an order properly. Making a pizza is not rocket science. The most concerning thing was how unbelievably rude the staff member (which I assume was the manager) was to us on the phone. From reading previous reviews too , the owner clearly cannot take criticism. Very poor. I would also mention the man behind the phone thought it was necessary to ask if I had a husband because I asked for our order to be replaced? Unprofessional.

No stars would be given! Not once, not twice but three times I didn't get the pizza I ordered. First time, one off so didn't complain. Second time, I ordered online so it's in black and white exactly what we wanted on our pizza. Low and behold they got it wrong! Rang, spoke to manager who found it funny and said he would only replace one pizza despite him getting both pizzas wrong. Clearly can't take criticism and see that he was in the wrong, despite me being very polite, he even stated to me that hes a horrible man! The replacement pizza was WRONG! I have no words left for this place apart from I'd rather have a bowl of bird food than order from this guy again!

Terrible customer service, not interested in giving customers a good experience to ensure returning customer base. I should have known from the majority of awful reviews. Food was ordered at 6:50pm I had to call to ensure our order was coming, this then arrived 45 mins later than scheduled at 8:15pm. Further to this , the order was wrong both pizzas were not what was asked for. Rang the place back up to ask for the pizzas we ordered which was a BATTLE! The manager is extremely rude and would only replace one pizza. The replaced pizza came which was ALSO wrong and was not what we order. American Pizza are incompetent and clearly can’t do the simple task of following an order properly. Making a pizza is not rocket science. The most concerning thing was how unbelievably rude the staff member (which I assume was the manger) was to us on the phone. From reading previous reviews too , the owner clearly cannot take criticism. Very poor. I would also mention the man behind the phone thought it was necessary to ask if I had a husband because I asked for our order to be replaced? Unprofessional.

Food was late and was warm and pizza was burnt

I ordered 1 pizza, took an hour to arrive and was cold when it did. Normally really love these pizzas but this really wasn’t good.

More expensive than Dominos!! American Pizza I remember a time when I used to come to your store frequently because your food, prices and deals were the best. Shame to say you are way to expensive these days.

Bought the BOGOF Tuesday deal yesterday, 4 cheese and ultimate meat. They were both undercooked and I had to finish cooking them. They were bland and the ultimate meat may as well as have been a pepperoni. I contacted the shop only to be called a liar and told to post a review. I have used this place for years and never had to complain so to be treated like this is disgusting- like their food. I will never eat from there again

I am very disappointed in Just eat drivers. The restaurant called me to say that they were waiting on the driver and to make a complaint especially as the wait was over an hour late.

The garlic mushrooms wasn't cooked they was all soggy

Food was really nice, particularly enjoyed the BBQ wings.

Pre-ordered on the app waited 45 minutes for collection arrived. Was told to be another 10 minutes then told another five minutes. When we collected the order it wasn’t correct. Issued a cash refund absolutely appalling service. Children left hungry!

It said it was delivered before it even left the shop and when it was it was cold not going back any time soon

Food was ordered for 5pm, I called them at 5.30pm, to be told the driver hadn't turned up and he'd deliver it himself in 5 minutes. Finally arrived at 5.45, worst pizza I've ever had. It was dry, cheese was hard and the whole thing almost inedible. I can only imagine it was cooked for 5pm, left until I called, then warmed in the microwave. Definitely Dominos next time.

If you're looking for delicious pizza, I highly recommend giving these guys a try! Their toppings selection is fantastic and the quality of their pizza is truly impressive. Also prompt delivery with a good condition.

Great Pizza that I ever had 👌🍕🍕 They have improved their services and really fast ⚡️

Order said delayed, so we waited. It was an extra 45 minutes late after the delay of half an hour. When I rang the restaurant we had a very rude guy who didn’t care. Also food came stone cold. Not ordering from here again.

Sat here 2 1/2 hours later with no food. If you dont want to deliver, just say you dont do delivery. Save us both the hassle. Just rang them and they obviously couldnt be bothered. Said they do it later! Told them not to bother. Awful place! Do not use! And I just checked my bank card and they still charged me for the food I never got!

The driver couldn’t find my house

Terrible service and attitude, won’t be using them again! I ordered food from American pizza tonight, on collection I was assured the meals were correct (stupidly I did not check), I arrived home to find there were items missing, I immediately contacted the shop to explain and was asked to drive down again to collect the missing items, I explained that this was unreasonable as the rest of the food would be cold and I live in Curbridge. After some argument the guy on the end of the phone stated he would deliver the missing items at some stage tonight as they only had one delivery driver working. Around 50 minutes after the phone was put down and when everyone else had finished their food there was a knock at the door and a delivery driver was standing with the missing items, he handed them over then told me there was a delivery fee to pay, I explained that it was not for me to pay as originally it had been a collection order but American pizza had caused the issue by not putting all the food in the bag. I phoned the shop again to explain the issue only to be told it was not their problem and there is nothing they can do about it!! Very poor attitude! Mediocre Luke warm food!

We called for a delivery order on Tuesday, knowing it was Buy One Get One Free. Originally we were told our order came to £57, which was a lot more than we expected. We asked if it was still BOGOF on Tuesdays and the guy on the phone apologised as he'd forgotten to apply the deal. Having put the order through a second time, this time at the correct price, we were told we'd get a phonecall when the driver was nearby. Over an hour later we still hadn't received a call. The food took almost an hour and a half from order to delivery. When they did arrive the pizzas were brilliant so I would recommend, just make sure you order in plenty of time.

Food was 2 1/2 hours late, cold, items missing and incorrect items with order

Fantastic food great taste would order again and again 👍

Had a 7inch pizza Friday night before going to watch a band at Fat Lills. Must say one of the best I've ever had. The price was mental and such good value for money.

Unfortunately the hawian pizza was let down by the tomato sauce. It was like sugary jam, which left a vile smell and taste, spoilt the rest of it. Had to throw it away

Paid a fortune for a wrap with nothing In it and the curly fries that where £5.99 where still frozen lol

Food wasnt great, customer service wasnt great. Pretty pricy. Why would anyone bother going there. Next time i’ll go to pizza express. At least it’ll be better!

I had a really nice pizza from here after a night out. Nice sauce and toppings, good crispy base. Will be back for more, thank you!

Much nicer than the usual caprinos etc

Simply fantastic. Have had a few less impressive orders of late (giving you already made, old pizza, with a bit more cheese on top - no flavor, not enjoyable) This order was PERFECT. Delivered on time, hot, everything was present, freshly cooked exactly to how the deal was intended. Hats off to the cook(s), there's that better-than-Domino's quality I have been craving!

Me and my girls ordered some pizzas, mozzarella sticks and pizza garlic bread last night. Normally by now after all of those carbs my stomach would be so blown up, but this pizza hasn't effected me badly at all, it felt much fresher and healthier than when I eat Dominoes plus it was cheaper and the delivery driver was so friendly. I will definitely be recommending it to my friends and family.

I was given the wrong icecream flavour

I'm sure the food is nice if it's delivered on time but nearly an hour's wait for cold soggy chicken chips and a sweaty wrap was not worth the money. Won't be buying again but I hope that's just my experience

Waited 2.5hrs for food, they called say it would be 20mins, an hour later still no food. Called restaurant they said still in oven. Food arrived wrong and missing items. When asked for partial refund was told to return all food. Delivery kid and driver very argumentative and rude. Awful company. Used to be great. If they can't cope with orders, don't accept them.

No food delivered, dont answer phone to see what has happened to order.

So we ordered the 3x 14" pizza deal with coke (1 pizza wasn't cut at all and the coke didn't turn up, not to be seen). Food quality was awesome, tasted nice. Though I marked the order down as late it was only 2 minutes past the latest delivery time so not terrible.

Our food was delivered cold! Can’t even heat it up because the oven broke tonight hence why we ordered, also ordered chicken kickers to be given chicken wings instead. The man on the phone said he can’t do nothing about the cold food and we got given wings because they ran out of kickers but it’s ok because they are spicy too. Could’ve just said so I could’ve changed my order but then again I wouldn’t have ordered at all if it was going to turn up cold. Great customer service that.

Not impressed with the quality. Relatively cold pizza that looked like it was cooked from frozen.

First time I ordered and definitely will be ordering again food was delicious thank you

Ordered at 4:30 and only just got the food at 5:45 after it being out for delivery for about 40 mins a bbq sauce had somehow imploded over my now tepid food and the boxes it is in. The guy answering the phone was very helpful at trying to find out where my food was though even if the driver wouldn’t answer his phone for him…

Good delivery service good food

So delicious food! Worth trying!! Confident to recommend others 👍🏻👍🏻🥳

Brilliant as always, delivery time was spot on, food was cooked beautifully, everything ordered was delivered. My guests were happy with their food as well, thank you for your services 👍

Exactly what I asked for , came very fresh and was very very tasty , best takeaway in witney by a mile. Highly recommend

Good food. 3 dips missing which were paid for.

I said I'd order again and here we are. 2 more perfectly cooked and delivered pizzas. Everything was on time, nice and hot all the way to Eynsham. Decided to go for the BBQ wrap this time, lovely and well worth the money, packed with flavour. Partner got the cookies and she is most pleased. Restaurant driver was very polite and kind at the door, even thanked me for my honest review, was really shocked. Brilliant staff service that take pride in their work, keep up the good work and thank you for your service.

Amazing. Definitely ordering again

Delivery was a bit late but driver was polite and apologetic, I did phone the restaurant and he was polite as well. Pizza's were amazing, much more enjoyable than Caprinos or Domino's. Pizza's were actually cut as well, been years since I had a properly cut takeout pizza. Pepperoni Wrap was a bit disappointing but at least cheap. Need to use a different cheese as no texture or flavour. Will defiantly order here again, good job.

Amazing again, great food and it came so quickly would recommend to anyone

Amazing service, polite and friendly delivery man and food was delicious

everything was cold and the delivery driver was rude

Amazingly great food, happy to recommend, will order again 👍

Cold food and ended up I’ll after eating this

Food was hot on arrival and pretty tasty too, but 20 mins late and was told it was our for delivery for +40 mins so was expecting it for a good while considering we live less than 5 mins away. Called multiple times but no one answering phones. Was the day of Queens funeral though so this might not be typical, but disappointing for me.

excellent delivery time driver was a nice guy as well

First time thought we'd try it out. Got anemic hotdog dough balls which were empty so basically dough balls. Missing a portion on chicken. It tasted OK, but not the best. Definitely not worth the £41 spent! On quality or quantity. Contacted them about the problems and no reply. So don't expect to get what you pay for.

The food was undercooked. We ordered hotdogs dough balls and they came with no hotdogs in them. We were missing one portion of our chicken. I am not impressed.

Great pizza, really good price, excellent service and super friendly staff! Why go elsewhere? THE best pizza in town!

Best pizza I've had in a long time. Go here regularly and absolutely love the pizza, fantastic service and a good range of sides. The kickers are very spicy unlike kickers from a well know chain. The only thing I dislike is they no longer seem to open before 4pm now, so I can't get a particular pizza deal. Other than that would highly recommend.

So were do I start, ordered a pizza at 5pm. Delivered the wrong pizza while the delivery driver was being a moody at around 6. Called them up and said about it being wrong so they sent another one out.... 7pm turns out that was wrong too! Called them, "ok I'm making another for you now it was my driver fault for giving you the wrong one and hes on hes way now". Ok I thought sat at the gates of linear for 40 minutes then the c*nts dont answer the phone to me and no food arrived!!!! Nice to see there face when I rock up there tomorrow trying to charge me for food they get wrong and dont want to deliver!!!

If you can get to the restaurant and pick it up yourself, well worth it. Delicious, fresh, quality food. Tastier and cheaper than chain pizza restaurants, with more interesting toppings available. I can't recommend enough. For delivery, you're gambling on whether your food will arrive within half an hour or even an hour of the time you request. I understand being busy, and it being hard to get delivery drivers, but then be honest and don't offer delivery or be realistic about times. And communicate with customers about this. If you have your own website that tracks orders for customers, it is entirely possible to quickly update customers on delays and give revised delivery times. I have had serious unexplained delays on deliveries several times, and I wouldn't have minded if there had been communication. When the website says my food was ready a quarter of an hour before it was due, and then it arrives an hour after it is due, luke warm, and the driver tells me he went to Oxford first (when I am 5-minute drive from the restaurant), that just sounds like bad planning. Order for pick-up, if you can, or make sure you are completely relaxed about what time your food arrives.

Good value for money when you apply any deal, tasty, sometimes they forget your sauce. Forgivable for the taste

Every meal I've had delivered from this place has been hot fresh and on time plus the prices are very good too.

good quality pizza and reasonable rate in witney

Fabulous pizzas veggie hot amazing and all the others ones

Amazing service, value and quality! Great pizza!

Food is ready fast, tastes good and is reasonably priced. Really can't ask for more than that.

Just had an appalling experience as I walk in and asked the difference between a normal pizza and an American pizza. The man behind the counter told me to F#$%^& OFF !! This was my first time in the shop and my first experience with this pizza bar. Absolutely appalling HIGHLY RECOMMED DONT USE THIS BUSNIESS - They clearly don't value their potential customers.... Never experienced anything like it. - 10000

Best pizza in witney. Staff really friendly and helpful. Food arrives piping hot.

Great new place, Best Pizza in Witney from an ole git who don't really go a lot on Pizza's. Lockdown got us trying different places and this place is great, Bases are lovely. Really changed my view on Pizza for a evening meal. Quick delivery as well.

Best Vegan pizza in west oxfordshire (tbh one of the best vegan pizzas ive had in the country and i travel for work so ive been up and down the country) when they say 30 mins delivery they mean it! Always within 30 mins ive ordered quite a few times and never had any issues with delivery. Would reccomend to any vegans/vegetarians as they are the best. (i cant comment on any of the meaty pizzas but for vegan 10/10)

Arrived like photos below, after ringing was first told that I would be "sorted" next time. But eventually convinced the manager to send me out another pizza which took an hour and a half to arrive. Will not be purchasing from again.

Not really a Pizza person, but we thought we would give it a go & WOW it was awesome, Ordered in shop and it was a quick turn around, Really hot and tasted great the dough was perfect, Will certainly go back.

Amazing food and delivery always on time. I highly recommend 👌.

good quality pizza and friendly staff

Really tasty pizza . Very friendly staff.I will try again

Quick and tasty pizza, friendly staff.

Terrible pizza it tasted like plastic and some of the staff can’t speak English

This order has been the worst food I have ever received. Incorrect order and who ever delivered the food decided to carry the pizza boxes on there side. The pizza and all the topping were at one end of the box.

My order = 3x meat feast pizza with pineapple , 2 garlic bread with cheese What I received 2 hours later = 3 cold supermarket brought pizzas without pineapple ( still charged for extra pinappple ) and 2 pitta bread with a tiny bit of cheese in and a can of coke because they didn't bring change. Terrible food bad service

Pitta bread left on bottom of the tray to soak up all the kebab fat...... Genius!! Kebab meat cut thicker than a vault wall and as for the salad........ There's more vegitaion in the Sahara Desert!! Even by sutheren take away standard's this is bad, Don't bother with this place!!

Delicious food and great service.

Everything about my pizza was bad. It took 30 minutes to cook. Cost £16 for a 12 inch pizza. They didn't bother to cut it into slices. I ordered a vegetarian and it was a meat pizza It was covered in oil. I had to throw it away. Won't be going back.

Had delivery to linear fisheries chips were bad must have been refried numerous times no potato , donner meat is like the frozen packet stuff from farm foods burger looked liked it had been attacked by a animal

My daughter wanted to treat me . When the food arrived 3 items were missing , I phoned and they came back with 2 of the items but were still missing the third . The staff didn’t even apologise and the food was pretty grim . Complete waste of money .

Absolute Joke...1hr45 minutes waiting for food, when rang up at an 1hr 10 was told be with us any minute now, then to be called by the driver to tell us he couldn't find us, but would be with us soon, we rang back at 1hr 25 mins...... then for them to tell us they have sent out another driver to help the driver trying to find us, food arrived 1hr45 mins from when we ordered, you can guess pizza was cold and like card board..... Rest of food just about luke warm..all they said was we will compensate next time.... Don't think there will be a next time....Stay well clear....