All Star Lanes White City in Hammersmith and Fulham

The food is appalling, it makes McDonalds look like the Ritz. it was a kids birthday party for 5 children and even though I booked it for 5 children I was still charged for 6. The restaurant told me that they could not refund it as it was booked for 6 when it very clearly was not. I had to go to reception to get a refund and to add to the stress of taking 5 children bowling! £150 for 5 children to bowl and eat terrible food that, in my opinion, they should be embarrassed to serve, seems a bit steep. I would take your money elsewhere and get better value for it. Once outside I was then told that the children could not re-enter to use the bathroom!! Avoid at all costs...

50% food before 4pm is a bonus. Bowling is nice and lunch after was a pleasant atmosphere. Food is absolutely diatribe and some mains appalling. Burgers were slabs of tasteless nothing and chicken tenders rock hard. Salad was nice and Rooster burger was amazing. Such a shame, but staff are very good and work hard.

Had a lovely time with my husband and two kids! Would definitely recommend and can’t wait to come back soon. Excellent facilities and lovely staff!! x

Fantastic venue! James helped us get booked in no time at all Can’t wait to come back and have another slushie in the sun :D

Having sent 4 enquiry forms, contacting via social media, ringing a phone number which either no one picks up/returns your message or directs you back to the website alongside various emails sent to there email address - they where unable to have the decency to get back to me around my large booking. Obviously do not want the customers.

Me and my boyfriend went last night having booked an evening slot. We were really shocked to discover that the bowling slot is only 20 minutes. The booking system is very deceiving, I read 7:30-7:50 as an arrival time slot, not the actual bowling time. We then felt like we couldn’t even go to the bar for a drink as we were wasting bowling time. Once bowling we tried to order to the alley, they send a code via for you to access the WiFi. Unfortunately, with no phone signal in there we were unable to complete the registration for ordering. We also had the sides up on our bowling alley, I asked a couple people to lower them for us and this never happened. Overall the reason we went there, the bowling felt incredibly rushed and at £12.50 each it was not worth the money at all. The vibes is the restaurant bar area were lovely and the food came quickly. However, it all tasted like cheap oven meals and not fresh. It’s a shame as the staff serving all seemed really nice. We won’t be returning, which is a shame as we were really looking forward to our date night! I don’t seek to write bad reviews but I really wanted to pass my thoughts across. Thank you

A poor venue, all a bit depressing really. Not the fault of the staff but someone up above thinks that charging £75 for one game of bowling, half an hour with the Qbix and a really really average meal for two that only included one main is somehow OK. It isn’t really, it’s a rip off. No ribs available, so I had a £16 burger that didn’t even come with fries or salad. Charred, tasteless, a bit greasy. Rubbery bacon. I can still taste it six hours later. The “slaw” is basically a mix of raw onion with unidentified something barely drizzled on it. Inedible. Wings were ok and milkshake was very good. The bowling is fine but if there are two of you, you’re basically paying £25 for a 20 mins game. All in all, it’s daylight robbery, and there aren’t enough staff, they look either overwhelmed or bored. The manager was polite. The two stars are for them. Avoid.

First time trying All Star Lanes as a venue. Visited White City for family bowling. Booking was straightforward on line and we were helped by staff member Jonathan when we turned up. Very helpful and friendly. Pleasantly surprised with the whole venue, as thought it was just bowling, but the venue has a suave restaurant & bar area with a great vibe. Superb eye to detail on the decor. All around great experience.

Awful experience and awful customer service. I booked online and it wasn't clear until I got the conformation of booking that I had piad and my children 13 and 14 year olds were not allowed to bowl as it was after 6pm. As soon as I got the confirmation I saked for a refund or to move the booking. A customer service employee called Ceon Lindsay said "it isn't on us" and just took my money and did nothing to help us. Awful company, such a con.

« À fuire », insanely disrespectful staff, awful Service, payed 100 bucks for bowling game, didn’t let us play for made up reason, refused to refund afterwards. Gave us food which took 2 hours to come, obvious lack of respect towards clients. Do not come here, please I beg you.

Don't eat in restaurant! We had a terrible meal! One Mainz wax chicken which was off!! Smell was nasty. Brownie deserts burnt- smelt like charcoal! Salad leaves were wet with water ! Forgot a desert. Really awful.

Have to use their shoes and buy £3 rubbish socks....not a good start. Service little slow. Unwelcoming staff at the bowling. Moved to dinning room for dinner....poor menu with high prices. Mediocre service and food quality. Wouldn't recommend or return.

Absolute rubbish. Slow slow slow slow slow service, extortionate prices. Lacklustre staff. Can someone please get a wrecking ball and knock this place down.

Visited today with my two children and my niece. Charlotte did amazing job looking after us and making sure my daughter had the best time at the lanes; you’ve made a friend for life, Charlotte! Had lunch in the restaurant after, hot chick was excellent and my niece actually finished her burger which in her teenage language means it was amazing. Great service, great atmosphere and smiles all around!

I would advise finding a different bowling Alley. Service was slow, not welcoming or hospitable at all. It seemed no one wanted to assist us or take our order. On top of that, the quality of the food did not match the price. The only positive from this was the bowling attendants. I expected more from this lovely looking venue.

The actual food was good - there was a fair selection on the menu, with a couple of things run out. There was some confusion over whether certain meals came with fries or not, which was clarified, and we ordered. The service was friendly but very slow. This was a bit surprising as we booked for a time we expected it to be quiet, and apart from a large table, there was barely anybody else dining. When we went to pay the bill the service, some things had been added which we hadn't ordered, and others which we had explicitly clarified (the ambiguous fries again), so we asked for them to be taken off. There was some confusion between staff as how to do this, but it was sorted. Only then there was a discretionary service charge added to the bill. This isn't America - we don't do mandatory tipping, it wasn't a large booking, and in all honesty the service was overall not tip-worthy, so we asked for it to be removed. The staff member was (understandably) not happy but did remove it. I'd probably return and eat here again if included in a bowling offer, but wouldn't go out of my way to suggest it as somewhere to eat otherwise.

Hello, I have today gone in to your branch in Westfield to find out about the kids eat free during half term deal, I was being very polite and just wanted to know how it works. A young male came to speak to me but as he knew nothing about the deal so he went to ask the manager who from a distance already came across very ignorant, he then came back to me and said he doesn't know about the deal and neither does the manager, I then asked him if the girl standing there who he spoke to is the manager he said yes so I walked over to her. As I asked her if she's the manager she abruptly and very rudely replied while rolling her eyes, Yes I am and she's busy. I said that I wasn't planning on taking alot of her time just wanted to see who I can't find out from about the deal, she told me You have to wait, but she almost shouted it at me very rudely. My children got frightened from her very impolite and harsh response. I then tried to ask her what her name is and she told she does not have to give me her name and I am busy. She then told my sister her name is confidential so she isn't going to tell us but we must ask the all lanes complaints team who was in charge on this day and that's how we cld find out her name. I am absolutely disgusted by her attitude, rudeness and response. Even your security guard told he was shocked by her behaviour and he has never seen anyone behave like that while being at work. The security tried to make sure I was OK as she was terribly bad and it almost seemed like she wanted to fight but nobody had caused her any issue, and she had no reason what so ever to roll her eyes, move her neck about while speaking and shout at me. I am very very upset by this, to the point that I was shaking walking out of your restaurant. I really hope you will deal with this member of staff, as this is absolutely despicable behaviour and pls let me know about the deal for children to eat free in half term as advertised on the H&F website.

We went mid week for a team night out. We'd pre booked a game of bowling, a table to eat and a booth for karaoke. It's a great set up, plenty of room, nice decor. The 'press bell to order' service wasn't working so it took a bit of time to get drinks while we were bowling. Good selection of cocktails, very tasty at normal London prices. Had a quick game and then ate, the staff seated us early as we'd finished bowling sooner than expected. Food was orrery good, usual burgers etc but well presented and not too expensive. Service was good, best bit was karaoke. You get your own booth, can order drinks into the room. We had an hour of terrible singing, no one rushed it. Lots of fun!

Don’t bother with food. No care taken. Service on drinks slow. Design my night tried to charge discretionary service charge upfront. Alarm bells should ring. Service poor. Never pay a service charge upfront.

Excellent layout, quality of food, drinks option and entertainment inside. However the level of customer service was poor. There was no friendly greeting, staff just ignored me on entry, there were dogs within the restaurant, when asked the staff what their names were the refused to tell me saying its a no name policy, the supervisor/manager came across as being very aggressive (Gabrielle). I receive better service from McDonald's. To pay good money for a crap service its not worth it.

Visited here with family friends to celebrate a birthday.  We were a group of 25 people.  Unfortunately due to systematic taxi cancellations we arrive 30 minutes late for our bowling booking however, I would have thought that there would have been a window allowance for...

Not your standard bowling alley! We were really surprised with the quality of the food and cocktails. The buttermilk chicken burger was amazing! Nice looking bowling lanes. DJ was a nice touch and had a good party vibe for a Thursday night. Will definitely recommend!

Visited here on a busy evening and was looked after so well by Meadow in particular as well as some other great staff. We ate before bowling (the food was fantastic) which was probably a good move as after getting beaten badly at bowling I...

Had a fab time bowling here a few weeks ago. We had a couple of games which all the family enjoyed. Great retro look and fun atmosphere. There’s a specific kids menu with lots of choice. Our little boy loved his fish and chips, and...

Popped in with my wife for a bite to eat. Food was great, service attentive and a lovely selection of cocktails in a great venue. Will definitely be back.

I have organised hen for for my best friend and I must say from very beginning sales team was very helpful and on the day staff was superb friendly and professional. Food was very tasty ( especially hot smoked salad) , and cocktails delicious! We...

We attended a family party at All Star Lanes in Holborn - it was really great fun, we were very well looked after, the canapés served were excellent. I would love to go back again!!

We attended ALL Star Lanes as a school group to celebrate the start of our summer holidays. What a fabulous time we all had. The staff were attentive and the drinks were delightful, possibly had one too many cocktails by the end of it. The...

We always have a great time at All Star Lanes. We come alot with our kids and meet up with other friends. The Kids love playing bowling and gives us adults a chance to chat. The staff are always really helpful.

Loved it! Hadn’t been bowling for ages and forgot how much fun it was. Great place, great atmosphere and the food was spot on.

Being a member of a large family with ages ranging from 1- 70 years plus it was always going to be difficult to find a venue and activity to cater for all in attendance. After long and hard thought we decided on all star lanes...

Had a great time here with my Family was really well looked after by Medow the waiter, delicious burger and cocktails were really good. We bowled and had a great time, venue feels modern and fun without being tacky.

I have asked for a receipt for my reservation from the customer care email. 2 weeks later no invoice or receipt. Doesn't seem they care about dealing with clients.

Terrible service, would only go for the bowl, they didn’t think it was important to know which drinks were alcoholic and gave my young child an alcoholic milkshake. Service was slow and awful No response would have been better than the pathetic careless response received....

Hello team I booked the bowling and dine in experience for my little one's birthday but your team ruined the whole experience by your lack of customer service. The bowling time was fun and we didn't have any issue. Everything went downhill when we finished...

Walked into the 'quite empty' restaurant to be told there wasn't any tables - all the tables outside were empty too but they didn't offer us one.

Come on a weekday. During the weekends, they play music at club volume levels down the lanes for no reason. It is not a party atmosphere and I attended with autistic individual for who it was very distressing. We inquired as to whether they would...

Visited twice recently. Pros Excellent karaoke choices, great staff and easy to find - 5 mins from White City tube. Cons Room too compact and drinks were expensive.

We went bowling first - we tried to order drinks pressed the button to call someone over 3 times - no one came. We then went in to the restaurant, it took ages for the food to come out. We ordered two Macaroni Cheeses, one...

We ate here last week and the food was ok although we had to send a chicken burger back as it looked pink. They explained it was the thigh meat but did happily change it for us which was good. When the bill came up...

Vile, greedy company. One of our party has come down with Covid. Not that unwell, but we tried to do the right thing and cancel. No refund though, cause of their greedy policy t&c's. Imagine a company putting greed above their staff's health and well-being....

Booked lane and paid in advance and the game was shut off 10 mins before the time we were advised that the lane would be required and also when we had one more play before completion. Waste of money and terrible service. Initially we thought...

It was my birthday and I took my kids and nieces to bowling. However, I was extremely disappointed with our experience. I will first start with the bowling. We only booked one round and when we finished, we wanted to have another round. We asked...

Visited the venue last Saturday with work colleagues. Company I work for booked place for a party of 20 for 7pm. Some of us arrived at around 6.45pm whilst the rest got there by 7pm. We were promptly given menus and our orders were taken...

Booked all star lanes for a joint birthday party on a Saturday evening and honestly was the biggest waste of time and money. To start off with, contacting them was an issue as their telephone lines don’t work. We had dinner booked first and then...

Trying to book a large group / party and the events team has no phone number/ does not respond to email. You cannot book / you cannot cancel - there is NO customer service or help. AV~OID

Visited here last night with some friends. Easily the worst service I have ever experienced… After we took it upon ourselves to seek out our own table we then weren’t acknowledged for a good 20 minutes before ordering some drinks. After being told they only...

For the past 10 days I have been trying to reserve a private room at the “White City” venue for my nieces 6th birthday. The response has been shocking to say the least. I have had to send several emails and Instagram messages and nearly...

Bought a ticket for 3 people to dine and then bowl, our dining reservation was at 9pm and unfortunately we arrived 15 mins late. The guy at reception then said the kitchen was closed, so we changed the time of our bowling reservation to 10:30pm...

Celebrated my child’s birthday with friend. What a stressful day with 20 kids the team made it easy by being so organised. All the kids had a lot of fun, I will probably book another birthday with my other child.

A few friends and I had purchased a voucher from fever, unbeknown to both us and the staff at All Stars that the offer was no longer valid. But this was no issue for the staff at All Stars. They accommodated us quickly and efficiently....

Booked bowing and were advised online that we had to eat at the restaurant which was fine, a deal was advertised on the website for 2x courses and a cocktail for £35. We were seated at 6pm and there was confusion about what could/couldn’t be...

If you are planning an event for a special occasion , don’t come here. Not sure what training if any the staff or management have had but it was poor to say the least. Even with prior booking and an advance menu being given hours...

I have never in my life seen such a bunch of disorganised staff members in my entire life. We waited over 20 minutes for three beers to be poured that is when we actually managed to order them. The staff appeared to be milling around...

I was really impressed with All Star Lanes. Lovely cocktails, good food and a nice bowling experience. Drinks were delicious and worth the price. My only complaint is that it was overwhelmingly hot when bowling and I’d recommend they get air conditioning!

I used to come here quite regularly both to have some drinks and the occasional game of bowling. Haven't been in a few months but decided to pop by with a few friends. I arrived first and ordered a drink whilst waiting; a glass of...

We received rude customer service from a query before we visited. Not how we should be spoke to considering we was a large group spending a fair amount, made us not want to give them our custom before we even arrived. Really let down and...

I went there with a friend for drinks and the cocktails we had were amazing! Saisha and Gabriel who worked at the bar were lovely and friendly. They made our time at All-Star Lanes really enjoyable!

Absolutely terrible! My second visit & this time I came with a couple of friends for a bowling game - nothing wrong with that until we moved to the restaurant. Service were terrible, terrible food, TERRIBLE COCKTAILS. Tasteless & unpresentable. Staff looks miserable & the...

Went there a few days ago with a group of friends and absolutely loved it, we just made in time for happy hour! The lovely Kelly was absolutely amazing, even though bowling was quite busy she still made the effort of fitting us in for...

Fantastic service from the staff, especially Manfredi and Magdalena (Magda) They were both so lovely and friendly and made our lunch do enjoyable. Highly reccomended

I was a bit disappointed with the food quality. However, our waitress made our stay so much better! She even surprised us speaking with us in Spanish! Please pass our thanks to Magdalena (I think it was her name) and thank her for all her...

Waiter at all star lanes restaurant Mohammad was really friendly, amazing customer service and the food was great. Would definitely visit again. Thank you

We went for the bottomless brunch. Such a good day. Maria was our waitress. Fantastic service. Attentive, intuitive, accommodating. Great time!.

Arrive there at 18:50 and our waiter Theo let us know about the 2for1 cocktail which were amazing. I ordered I love NY and French Martini, and those just hit the spot! Definitely going back for drinks... and, the burger is a must try... I...

Such a wonderful place. Staffs were very lovely, they always make sure that we have everything that we need. The service was exceptional. The food was great, and I just would like to commend Kelly from reception, who was very pleasant and approachable. She was...

Arrived during happy hour!!! Which was great after being stuck in the house for a while!!! The staff were so attentive and friendly. The food was fresh and hot when arrived to the table. The karaoke was a good laugh and was the best thing...

Kelly was a delight the whole night, 10/10 recommend! I love this place and will 100% be returning. Magdelena was fantastic the whole night too

Work outing, Magdelana was soo attentive, I must admit we were quite a demanding group and she always had a smile on her face and was so attentive, fantastic service from start to finish, I couldn’t of asked for more. Also shout out to Kate...

I came for my cousin’s birthday treat and Freddi’s service was amazing and loved absolutely every moment we spent at All Star Lanes.

I went there yesterday evening for bowling, and we had a lovely time! The place was full and great vibe. We had 3 different sharing cocktails, they are massive. We wanted to try the karaoke as well but it was full but the staff got...

What an amazing Brunch! Got a lemon champagne on arrival, then amazing food, waffles with maple syrup are just to die for. Lots of bubbles and tips ups. Staff is always friendly and chatty. Shame we could not bowl as it was all booked until...

I'm very disappointed, we waited a while to be initially seen to and seated-despite booking ahead. When we were finally shown to a table the waiter left straight away and did not explain to us where the bowling was after and how our pre-paid deposit...

Ok I’ve been to this venue numerous time because I’m mad for karaoke and apart from one occasion when they had just changed the system, their karaoke is decent and on non peak, prices are affordable. This visit we booked the karaoke chalet and dinner...

I’ve contacted this company regarding a change in dates due to current Covid rules. Took them couple of Facebook messages and Instagram messages to get them to reply to my email. Received a reply finally with a copy and paste policy from their website saying...

Decided to visit to get the two hours bottomless brunch - wasn’t disappointed! Great service throughout, especially by Naomi - would visit again in a heartbeat. Would definitely recommend to anyone who wants drinks with their meal! Bowling and karaoke and dinner in one location...

Went to bowl with my brother which was fun but the drinks were a rip off. It was £27 for a bottle of Pinot Grigio that tasted like white wine vinegar! In a time like now when money is hard to come by the least...

Lots of staff and service was a far from attentive. Forgot one meal, they had no idea what it was so had to reorder it, then 10 minutes later the original order arrived! Food was average and the ruined the whole experience. Complete con as...

Completely rude staff. Food was horrible. Management was so rude and passive aggressive. They don’t have the correct safety procedures in place for Covid. You have to share table and seat / bowling balls with complete strangers. When we had a general query, the manager...

My sister wanted to celebrate her birthday with a game of bowling and some food with a small group of friends. All Star Lanes have a £25 Bowl, Drink and Dine Special for a limited time. All Star Lanes offer a few halal items on...

Absolutely fantastic venue - came for my birthday and Tom, our waiter gave us a free bottle of wine. Service was incredible. Highly recommended!

Westfield London is a very high quality place. BUT, this bowling alley uses string pinsetters which make bowling fake and bad quality. I would go bowling at the other Westfield (Stratford) instead. It has AMF freefall pinsetters and even more lanes. The staff were nice...

After a not so friendly welcome, Hamza made up for it and was very attentive, as well as providing us with a complimentary bowl of nachos to make up for it. Kelly was great and we were pleased that we were able to book a...

I was there yesterday with some of my friends, we really enjoyed our time. Even though we were so late, the receptionist Kelly was really helpful and understanding of the situation and she was able to fit us in for another time slot which was...

Went with a small group for my daughter’s birthday. The staff were excellent and really looked after us. Particular praise to our table waiter Luan who made an extra effort to make the meal special for my daughter by bringing our her dessert with a...

I went here on a weekday for my best friends birthday. We ordered lots of great food and alcohol all for a great price. We were served by wonderful Marilena who looked after us all night even when we went to play a game of...

I just to say thank you . I never had such a good experience , Mr Hamza look after us and he make us fee comfortable and welcome , I will definitely come back !

I booked for bowling and lunch on Valentine’s Day (we were not celebrating) and already from the beginning the staff was trying to avoid eye contact so nobody was forced to help us! The room was in a horrific state (we found out they had...

Went for a family day out on a Sunday for some fun to keep out of the rain. Whilst the surroundings are seemingly glam and cool - the ambience is not. We spent most of our bowling game with the girl in the next booth...

The bowling was ok, although no one there to take drinks orders, you have to go to the bar to get your drinks. We sat down around 8:15 and ordered meals by 8:30, the food didn’t arrive until at least 9:45 and they messed up...

I wouldn't have thought of going for a meal there when I wasn't bowling but it was a lovely restaurant. Great atmosphere, good music, nice wine and food. Friendly and efficient service from Naomi and Tom.

and they don't answer the phone! When trying to book their system repeatedly requested that because we had under 18's in the group that we be out of the restaurant by 6.30pm. I can live with that but it would not accept a 5pm restaurant...

The food was delicious! We ordered a portion of nachos to share, 2x buttermilk chicken burgers and 1x classic beef burger with 2 skinny fries and a portion of onion rings. The nachos were served with cheese and some tasty sauces. However it was a...

Th place itself, the lanes, the bowling and the food is great. But OMG the music is not only terrible but the volume level is absolutely ridiculous. It was so high we literally could barely hear each other so socially it's dreadful. We left feeling...

Met a new member of staff called Mason who provided 5* Customer Service. He was very polite, welcoming & accommodated my family needs in the bowelling section as well as in the restaurant. Well done Mason 😍🏆

This is the second time I have visited and the second time I found the service off! We had our game of bowling (3 lanes) despite providing the list of names for each lane, we were told they just “input the names anyway”....so why ask...

We stopped here for coffee and snack and never realised at the back there was a bowling alley.this place is quite huge with plenty of seating inside and out. Staff were fantastic and helpful, Food was tasty and hot. Would recommend and return here.

Can not fault All Star, the burgers where delicious, slight hick up with our booking but was rectified immediately and professionally, complimentary wine and cocktails offered. Thank you so much guys for making our family occasion so enjoyable, be back soon

I would say BEST burger and fries in a very long time. We really enjoyed it and the starter was really yummy too. Really friendly staff & super service. Highly recommended.

Pros: - Nashville chicken was boneless - Servers were nice and dealt with my enquiries well, double checking with the chef to ensure he gave me accurate information - Right next door to bowling or close to mini golf (although mini golf deff has better...