Alicia's Plaice in St. Helens

So firstly we are a family Of 5 and who decided on a chippy tea this evening. I usually go into the shop and order from there, however there has been parking issues of late due to building work opposite the shop. I decided to order online and placed my order through Uber Eats. After placing order I realised I had forgotten to add a steak pudding. I navigated through the app to see if I could add to the order. The app suggested to contact shop directly, which i did and I was met with a very negative well you will have to either cancel through Uber or order again (for one steak pudding). Bearing in mind the order was less than 5 mins made. I suggested to pay over the phone and they could simply add in the pudding rather than cancel completely. Bearing in mind I would have to apply for a full refund through Uber, then effectively pay again for same order. As a result I decided to leave the order. The staff had no interest to resolve problem repeating to get in touch with Uber, despite Ubers recommending to contact shop. 2nd problem when food arrived donor kebab I had asked for MILD CHILLI AND GARLIC MAYO. They out SWEET CHILLI instead. Again wasn’t interested when rang shop to try and rectify. Very poor .

Possibly offer people sauce in a tub for their kebabs... Lovely tasty food though. Not greesy either

Freshly cooked and service with a good laugh

Amazing chippy. Food always fresh and hot. Great prices. Friendly staff. Quick service

Cheap fish and chop shop. Food was ok and they normally have deals on.