Alianti (Bonne Bouche) in Richmond upon Thames

on the counter there is a sign, saying rudeness will not be tolerated .. however, the middle-aged brown hair woman behind the counter, could not be bothered to acknowledge my presence when I entered, and I then needed to repeat the 2 item order twice, as she clearly wasn’t listening or bothered .. so here's a tip instead of telling others how to behave, why not educate and train your staff so they behave in a manner that will not cause others to react in the same way your staff has already treated them, the older woman with glasses, was much better when she took over, quite possibly because she knew how rude the other one was being .. however, the cheese and tomato croissant was tasteless, and the coffee latte, was made so hot that 15 minutes with the lid off in the fresh air and it was still too hot to drink and was just terrible due to being made far too hot. Avoid this place, CAFE Paola up the hill is a much better option. update and the response from the owner shows exactly the attitude you are faced with . unable to acknowledge and apologise for fault,your presence as a paying customer isn’t worthy of being acknowledged with manners , cutting a tomato and greeting with respect new customers is apparently beyond the capabilities of staff nowadays !! as well as inability to produce food with flavour or a drinkable coffee!

Best coffee and croissants in Richmond!

Coffee and croissants are super delicious! Love the almond croissant, it is so soft and not sweet :)

I have to say today Friday 24th November around lunch time I received unprovoked attitude/service from a lady behind the till. Pulling faces and tutting when simply asking for a cake and sandwich, like she was fed up of having to serve a simple coffee or sandwich? It was also pretty much empty at the time I came in yet all the tables except one was clean for the whole time I was there.. I use to love this cosy cafe and after not visiting for a while I was looking forward to a quiet coffee and bite to eat on a cold day. I love the food display here but the service made me lose my appetite and I’m reluctant to ever come back, not like they would seem to care anyway. But why bother having a nice food display if the service isn’t even a tiny bit welcoming? It’s a big shame to have experienced, very disheartening and not welcoming at all… Oh well! 👎

We always stop for a coffee and cake when we're in Richmond. Alianti's coffee is as good as anywhere and better than most. Their lunch rolls look delicious but we've not had a chance to try them so far.

Wow! The brie and roast vegetable sandwich was honestly amazing. It was toasted and warm and delicious.

Friendly coffee shop which I have been to many times.

Went for a jacket potato. No queues.

Lived in Richmond 30yrs and have always loved this place. For those who want something more than a high st chain. Old school, un-revamped charm and the best cappuccino in town!

Great value cafe tucked away behind Richmond main street

Absolutely hated it - horrendous service, food looks very bad and I found the place dirty

Absolutely delicious. The texture of the dough on their baked goods is on another level. I would eat here every morning if I had the chance.

If you want a taste of the high quality continental Pastries the Bonne Bouche cafes offers exceptional food of Rolls, sandwiches, light meals and the pastry and cakes are exquisite! Just so yummy And there prices a very reasonable. Excellent value

Nice coffee shop in the oldest part of Richmond. They prepare good coffee and have a good range of pastries and food. Lovely for a chat with friends, but also for lunch breaks

Quite a nice little place but customer service is lacking. Talking to colleagues instead of taking your order. I waited a long time for my sandwich to be toasted around 15 minutes. Food was brought out and just out down, zero customer service from this person. Pretty annoying. It doesn't take much to show a slight bit of attention to a customer instead of zero acknowledgement

Amazing food and love staff can't ask for anything else

Tasty food, generous portions and delicious cakes!

Stopped by for a quick coffee break. Cappuccino & Latte was exceptional delicious, nice exterior seating near Richmond Park.

Very poor coffee quality, no toilets, unhelpful/rude stuff.

Very slow service and in my opinion-overpriced for what you get

If you are visiting from the USA, this is a great spot for coffee and pastries.

Convenient corner in Richmond but the service is not what it used to be. Blunt terse and rude much. Shame coz the food is quite good.

Nice hidden small cafe with lots of delicious cakes and a good coffee. Gets very busy to find a place to sit especially on the weekend. Worth a visit, will be coming again.

Nice original cafe, service prompt. Good grub

Coffee is really not good, the old school burnt scorching hot lava disintegrated milk type

พนักงานต้อนรับอัธยาศัยดีมากเป็นกันเอง ยิ้มแย้มแจ่มใส ราคากาแฟก็เป็นมิตรกับกระเป๋า

Perfect coffee. Delicious sandwiches.

This is an excellent small restaurant in a quiet side street of busy Richmond-on-Thames. We had walked from Ham House along the Thames and looked at the up-maket eateries near the bridge but we weren't that hungry. We wandered into the town and found Alianti. I had a tuna mayo and sweet corn sandwich on granary bread. My wife had a brie and Mediterranean vegetables toasted sandwich. Both were freshly made while we waited. Both were more than generous portions of sandwich fillings. I highly recommend this cafe!

Very good and a wide selection of eats .all the staff very friendly and helpfull.and all just off the green.in the best part of Richmond. Plus very good coffee.

Alianti is a hidden gem tucked among the quiet alleyway that leads to Richmond green. Home to the best cappuccinos and the most delicious freshly baked goods, this café offers a quiet and cosy atmosphere for your coffee fix. Some of my favourite Alianti baked goods include: the nought stick, the brownies, the chocolate and strawberry cake, the cinnamon rolls, and my all-time favourite-the tiramisu cake! Although their cake slices can be pricey it is worth the money as the cakes are fresh and the slices are massive! You can easily share one cake slice between two people! The staff are welcoming and if you are struggling to decide what pastry to try the staff are always happy to recommend their personal favourites- from their recommendations I have discovered new favourites like pecan pie! They don’t play loud music so it can be ideal if you are having a coffee catch up with a friend, I personally find it a lot easier to follow a conversation without loud music playing. It is also nicely located near Richmond green and Richmond riverside- if it’s a nice day I recommend using their outdoor seating or getting a takeaway and enjoying it on the green.

Nice sandwich and drink shop staff was super friendly and service was spot on. Picked up some sweet goodies to go for late night snacking.

Great selection of sandwiches and pastries at affordable prices. We had the croissant sandwiches. Place is quiet and clean, great place to stop by for breakfast and lunch.

Fantastic coffee. My favorite in Richmond.

Going there at least once a week. Great selection of sweets and yummy salads. good salad is rare to find in Richmond. Best lunch place.

Wonderful hot chocolate and muffin!!

Always a good selection for a quick spot of lunch

We have been coming to this lovely little cafe for a few years now and will continue to do so! The ladies are always so friendly and are so lovely with our children. It is always clean and well presented with lovely tea and coffee- but most importantly, AMAZING and always FRESH food and cakes and pastries! They really are delicious. From breakfast to panini and pasta, juice and coffee, pastries and more decadent cakes foo. We sometimes have cooked breakfasts which are really filling and great value. There is something for everyone here. Highly recommend this lovely independent place and it’s just off richmond green! The only thing I would say is, I do wish they had a toilet! But it’s not really the end of the world- can just go into elsewhere nearby for that!

Not very impressive. Service without a smile. Very bitter coffee. Eye roll at request for hot water.

Bardzo polecam. Nie mam zastrzeżeń oprócz 1 że przydałoby się gruntowne odświeżenie pomieszczenia. Lecz przypuszcza że własciciel chce wycisnąć kasy ile się da przy jak najmnieszym koszcie.

Great food at great prices. We're always there

Ordered an English breakfast very bland but the service was good

Have been going to this restaurant for many years, Have always received good service, expensive but usually good service and quality Things have changed badly since shut down, staff not so helpful or friendly. Had a meal there yesterday, it was uneatable, the jacket potato Skin was burnt to a singer, the potato full of water, frozen prawns tasteless. Salad consisted of 6 small chunks of cucumber, 2 tiny pieces of tomato, 2 pieces of lettuce. Left the uneaten meal ,in full site of the staff, they walked past it a dozen times, they did not ask Me if any thing was wrong with the meal at any time, so when I wen5 to pay I advised them and showed the manager the meal, she was very unhelpful and said it must of been the prawns that caused it, no offer if some thing else, or even a piece of cake to go with my coffee. Full price taken, absolutely no appolgy.

Very good nice friendly people.good coffee.

Good food, good service and good prices.

Great place for a cappuccino and a pannini, but more than that. They have tea , pastries, interesting sandwiches and tarts. My favourite place to stop for a light lunch served well and at good speed. Forget you chain shop prepacked sandwiches and take a little more time to choose a lunch you will like rather than just eat. I recommend it after a big experience of both through many years working in Richmond. It's all good.

Lovely coffee and cakes. Staff very friendly. Highly recommended in Richmond.

Won’t recommend scrambled eggs on toast. They had no flavour at all (none). 2 starts are for the juice which was good.

Great independent cafe with home made really tasty fresh produce, very enjoyable.

Nice little cafe, quiet when I visited on a Wednesday afternoon. Lovely coffee and pastry for a very good price, about half that of central London prices!

Delicious coffee ☕ in the cool shade. Busy little alley, hive of activity. Deliveries, families, friendly shop owners chatting to each other. In good weather a nice spot for a break from shopping to sit outside and watch the world go by. Seats inside too. One door was level with outside so ♿ access.

Excellent bacon sandwiches and coffee and the pastries are out of this world

Engels ontbijt genomen: goed doorbakken spek, goed gegaard eitje, lekker worstje, sappig tomaatje en prima witte bonen. Het was voortreffelijk voor een kleine prijs. Je kan er buiten en binnen zitten. Het personeel was wat onderbezet, maar zeker vriendelijk. Je kan ook afhalen. Helaas was er geen klantentoilet. De gevel stonk naar urine. Dit was zeker jammer bij het nuttigen van het ontbijt.

Great little cafe just of the main road in Richmond, staff are always welcoming and service is good as well as fast, I often pop in for a quick bite and if I'm on my way to a Rugby match this is where I go for a good breakfast beforehand Heartily recommend.

Friendly and cosy. Fabulous selection of cakes.

Decent food, good prices, all fairly basic, including decor.

Great sandwiches at good prices.

Cosy small coffee shop just off the green and one stone throw away from the shops and train station. It was quite busy when we went in and you have to walk carefully as to not to bump to other costumers but once you sit it's fine. There are loads of tables outside if you don't mind the cold weather. The coffee and cake was delicious at a very affordable price. Staff was cheerful and friendly. Definitely will visit again.

Friendly service, good food and great cakes

Good Croissants, bad customer service!

Excellent paninis, no scrimping on the mozarella! Lots of herb/fruit teas to choose from as well as your normal cuppa. Always busy before theatre and friendly staff.

Had a good time here. Lovely baguettes and pastries, and everything was cheap.

Reasonably priced yet wonderful food!

Nice cafe stop off the green...

Nice food, good ingredients, made according to my taste and preference at the standard cost. Reasonable prices and a good coffee!

Vry nice food freshly made and good coffee. Good to support independent shops

Interesting range of delicious cakes and pastries at very reasonable prices.

Food is always amazing but it is always busy so expect to queue!

Good friendly service, I've had club sandwiches which were tasty and substantial, baked potatoes and coffees all good. Mayonnaise over done.

Not a bad place for breakfast / lunch. Salads, sandwiches, jacket potatoes, quiches and breakfast served here.

Very poor English breakfast, beans were stone cold (and there were far too many of them) , bacon was of poor quality, eggs were overdone and was all presented on a bed of toast which inevitably became very soggy. The sausage and tomatoes were fine. Service was good though.

Rushed service. Not allowed to sit outside until paid. Courteous staff.but could not even finish my sandwich. Mozzarella was a far cry from the real thing. Tomato was.old. did not taste of anything. Will not come back. Sorry

Cute little coffee shop. Well priced for the area. Normal English breakfast menu.

Nice place for lunch or coffee with cake/snack. Lots of salads too.

The HUGE pastry (apricot and chocolate) I got here was delicious and the coffee very tasty. Considering both were bought for under £4 I’d highly recommend.

Nice little corner eatery place to relax with a difference not for getting that hot chocolate

Great coffee and good selection of cakes

Excellent sandwiches; friendly, helpful efficient staff; limited space, but tables outside make it a great place for a quick lunch

Small cafe serving excellent pastries and fresh sandwiches. Welcoming and friendly service. Some tables indoors, others outside in small quiet alleyway adjacent to Richmond Green with afternoon sun.

Nice breakfast in the morning 3 parking bays opposite. Came here for something to eat before work perfect for any construction workers in need of a bite before starting the day.

Ordered a muffin , pastry , coffee and orange juice. The waitress forgot to charge for the pastry that was clearly ordered. When we asked for the pastry we were told it had not been ordered. We then asked to have the pastry and tried to pay only to be told there is a £3 minimum spend. This may be the case however the second order was due to the error of the restaurant. Pathetic service.

Beetroot soup and a salami-tomato panini for £5.50. Delicious, fantastic, and filling. It really hit the spot and wasn't a £15 burger.

Friendly efficient service, excellent Panini

Good quality food and coffee. Does get very busy at lunchtime, but that's to be expected in such a popular place. Personally, I've never found the staff to be rude, quite the opposite in fact.

Rude unfriendly manager and staff. Don't give them your money! Made to feel very unwelcome and regret having sat down to eat there. Certainly avoid if you are non British.

I was just charged £4.50 for a poor poor excuse of a stuffed jacket potato. Asked for butter first, got a dollop the size of my little finger and as for the stuffing enough for 3 mouthfuls. DRY DRY DRY!!!!TERRIBLE!!! The lady tried to be polite while serving but seemed to have a bit of a chip on her shoulder

Good location, inexpensive, good quality, staff could be friendlier though

Love this place but the lady serving is barking mad

Takeaway salad options are really nice and a great value I had poor experiences here before like others mentioned with attitude and long wait times, but it seems they turned things around

"It's going to be a 20 minute wait if you want a club sandwich. We're very busy" 3 other people in the shop. Poor attitude. Redeemed a star because it was actually a real good sandwich.

Great place for lunch. Large and reasonably priced jacket potatoes, sandwiches and pastries

Tables were not cleared, the drinks sat for ages on the counter and only served when asked. Coffee quite good.

Service was great but the staff were clueless about making a good bacon butty (they didn't know what it was) and the cuppa tea was as Cockney as Dick Van Dyke! A tourist trap comes to mind...

I would rate this small coffee place like this: 4 star for service as it was fast and courteous. 4 stars for food and drink as the cappuccino was decent, the Cornish pastry enjoyable and the price fair. 2 stars for atmosphere as there was so much shouting and noise behind the counter and 1 star for not having Wi-Fi.

Wow lived in the area for many a years and always thought must pop into there and I finally did. Food was pricey but not for Richmond and could of got a lot less for my money in Richmond but thoroughly enjoyed this experience, ambiance was great and after all these years not gone there but will go back next time for one of their unique sandwiches and coffee!!! I would definitely try one of their Jacket Potatoes again maybe becoming a regular occurence

Could be 4 star. Reasonable emphasis on what they sell (good selection and OK quality across the board) but unfortunately no care taken to how they sell it! I work close by and go regular and all to often have had lunch spoiled by staff who don't listen, don't care or don't know how to make a decent sandwich. As an example my lunch today a Beef and gherkin with English Mustard sandwich was impossible to eat - never seen so much mustard. The staff are the fly in the ointment.

No manners without any artisitc flair or love they just want money. The food is way to expensive but not even worth it. The scone was OK at first but got tedious and left a bitter taste after a while. I would have rather stood outside in the rain. Overall very dissatisfied with my visit.

Great services and lovely atmosphere!

If you miss good old English service you'll find it here. The staff don't care whether you live or die and the coffee is so awful that it may hasten your departure.

Pretty ordinary cafe, croissants didn't look fresh and no toilet or washroom which is not great as we walked to Richmond from Kew, so wanted to wash hand etc before eating. Only realised this after paying to had to walk round the corner to the slug and lettuce instead and wished we gone in there. Won't be back unless desperate.

Awful. Asked for an avacado sandwich and got the meanest scraping of avacado you have ever seen! Not impressed.