Ali Kebab Van in Elmbridge

This place is legendary for beautiful fish & chips and kebabs I've been in chippies all over England and nothing beats this place I've returned after 35years and it's still the same ❤️ brilliant

Visit frequently, altogether made 3 complaints about food missing from orders which I didn’t think was too bad considering the amount we go, to which I was told by the manager that I complain too much and she doesn’t want me complaining anymore. Rochelle needs customer service training, when questioned about my complaints she simply repeated herself instead of answering questions, she was rude and humiliating in front of other customers. I was told missing food is my issue not theirs. I work hospitality and if I spoke to a customer the way she spoke to me I’d be out of a job.

ordered 2 pie and 2 chips and the chips weren't on the order when delivered. not my responsibility to chase up with the restaurant. I would like a full refund as I didn't accept the pies.

My delivery order was missing a double big mac (aprox 9£). Ive tried for over an hour through various methods to get in touch. The number in the message didn't connect me, its impossible through the app as the virtual assistant doesn't connect you, ive tried numbers found on Google, on their website, etc. It didn't work and it ruined my evening. And i will probably never get a refund. I'll never order from them again.