Mcdonald's Restaurants in Elmbridge

My delivery order was missing a double big mac (aprox 9£). Ive tried for over an hour through various methods to get in touch. The number in the message didn't connect me, its impossible through the app as the virtual assistant doesn't connect you, ive tried numbers found on Google, on their website, etc. It didn't work and it ruined my evening. And i will probably never get a refund. I'll never order from them again.

Literally the worst McDonald’s I have ever gone to been my local for like 8 years and have never had a decent meal from there. Chips are always stoned cold, hard and unsalted when delivered, burgers are just slapped together and you can forget them adding the extras you asked for. If you go in there you’ll be waiting for time nothing fast about there fast food. @mcdonalds managers I beg you teach your staff how to do what there meant to do cheers🤟🏼

Dreadful. People (humans??) squabbling over who was in which queue to order at those three ridiculously placed ordering screens. First time of visiting l, will never return. Food almost cold, only had a burger.

Barbecue ketchup on the table bit at the bottom of the table and on the floor it’s like it never got cleaned in 40 years

After waiting 45 minutes for my delivery, it finally turned up COLD and the kids meal came with NO toy, kept trying to call the restaurant but they kept cutting me off, I had to reheat the food ,something you shouldn't have to do when you order food ,had a very unhappy child , very disappointed and absolutely disgusted. 1/10 RATING...

Coffee machine was broken but besides that a clean and welcome Maccys.

Delivery drivers bring this place down. Consistently damaged or inedible orders as the drivers hang around and get multiple ordered from multiple places and the delivery companies couldn’t care less.

Went in to McDonald’s in the evening after 8pm. Ordered from the quick pay and ordered my food for myself and my 3 children. A friendly worker by the name of Jacob asked me if the kids would like ballon’s. The 2 youngest said yes and he went and bought them back and gave them ballon’s. We sat down and got table service. Jacob then asked the kids if they wanted to do colouring. Again the kids said yes and he brought them each a pack of crayons and a sheet of paper with a dinosaur to colour in. Jacob then brought our food over and asked us if we needed anything else. Kids said they wanted dips and he brought back more than we needed. Just wanted to write a really good review on this man by the name of Jacob. Thank you for making us feel welcome and looking after us all. 5 stars for his hospitality and excellent customer service. I give the food a 3 stars as some food wasn’t tasty as it should be but Jacob gets a solid 5. Keep up the good work Jacob your a credit to mackie d’s Walton on Thames.

This is possibly the worst McDonald’s ever, back 5 years ago it use to be really good the food was hot and orders were always on point. Now the food comes stone cold always items missing and neither Uber or McDonald’s take responsibility. My last 4 orders have come freezing cold due to the Uber eats drivers sitting at McDonald’s waiting for other orders while each order has been missing an item of value £6+ each time which adds up over orders especially if not refunded. Uber eats don’t refund cold food which means money is being wasted aswell as the food. The fryer for the chips seems to need changing as the chips always come out pale and soggy, the drinks machine always seems to serve flat fizzy drinks. Unfortunately this McDonald’s needs a serious revamp.

We ordered via mobile app. After delivery we noticed that book and toy from Happy Meal was missing, also no straws for drinks at all. Two packs of fries were inedible salty. Called phone number on receipt, managed talk with someone after fourth attempt, who sounded very kind and polite. Unfortunately they couldn’t sort out the problem. Suggested to try mobile app, but customer service didn’t work. 🤷🏼‍♀️ We took the lesson.

Horrendous experience combined with Uber, food missing( portion of fries and cookie) half portions of fries in containers, COLD FOOD. At some point responsibility needs to taken and the combined effort of two global companies need to be addressed.

Parking big issue here,very busy and too many delivery drivers,not the same macdonalds anymore avoid if you can.

Perfect .... Vitali a great guy...good customer service

Severe food poisoning, although tasty, within 12hrs and not consuming any other food stuffs woke up bad headache vomiting and diarrhea... avoid.. as burger king's down the road

EVERY single time I've ordered a breakfast or regular meal it's always wrong. Things I pay extra for are missing or I get the complete wrong order. I can't remember the last time they got it right. Food is always great but ffs get an order right for once.

Quick delivery but shows how much the workers are stuck in routines when they deliver food! My friend and I only had drinks, but as soon as they were put down we were asked 'do you want sauce'! Clearly employees are made to ask so regularly it becomes habit. Overall good experience though

Great atmosphere, had lunch and very smooth and efficient service.

TERRIBLE!!!! HAVE BEEN WAITING NEARLY 2 HOURS !!! No one answering the phone at the restaurant…. No one to call!!! BEYOND FRUSTRATING!!! upset children waiting!

Food was quickly delivered to the table and was warm and tasty. The guys on the floor, David, Humza and Jacob always work hard to clean up after people (who don’t do it themselves), chat and clean up the tables/floor. They’re kind and helpful and it’s a good place with kids.

Fed up with Walton McDonald’s. I have ordered via Deliveroo and yet again missing food. I’m sick and tired Walton McDonald’s forgetting parts of our meals. This time no fries with our meals. What is the point of me ordering side sauces and have nothing to dip in. Also no straws which is not a big deal, but tarnished our meals and the McDonald’s experience. I WILL NOT BE ORDERING AGAIN. With Deliveroo or Walton McDonald.

Really not happy with this place.. order 3 large chips .. along with other food .. the chips were no way a large !! .. don't order 4 delivery.. those order of chips were a joke!!

I always go here with my friends and it never fails to disappoint. The service is exquisite and the food quality is excellent. Highly recommend

It was really busy as there was 2 birthday parties going on

5 star for jacob and his services on the ground alone always there too help and very friendly, absolute asset to the company

Food is always yummy! Friendly, helpful staff, easy digital ordering system. My Mom is only sad they don't have dispensers for Mayonnaise as well. But the Big Mac satisfies her craving for Mayonnaise. She just finds it too big. Great to find a smaller beef burger version. I was also surprised at how delicious the hot chocolate was.

They always mess up the order. Always missing items or items replaced. Absolutely horrible

This is the worst delivery I've ever had. The order arrived hot drinks empty from being spilled and 3 McMuffins meals without the McMuffins just empty wrappers! Some where along the line there automated system seemed to think we want 3 x invisible McMuffins. Is there anyone with half a brain cell working there who might think as they are packing this order up, did the customer really order 3 x McMuffins with EVERYTHING removed? or has something gone wrong? Hmmm I wonder.

I didn’t even eat here but I had to leave a review bc the person who helped me absolutely deserves a shout out. I have a 2 year old who is potty training and it was our first time going out and about without a nappy. This employee (thinking maybe a manager?) spotted me and took the initiative to show me the disabled toilet and unlock it for me. On our way out when I mentioned my son had been successful with potty training, she enthusiastically praised him and gave him one of the happy meal toys as a treat for a job well done. It honestly made my and my sons day and made me tear up. If you read this, thank you so much.

That’s got to be the worst McDonalds iv ever ordered from they never bring the correct order …always something missing >never use this McDonald’s it’s a shambles

All Mcdonalds are the same setup etc. But as I was eating there I noticed a gentleman called Luke who worked there doing table service, very polite, helpful, overall a hard worker. Well done Luke for being you (: There was also a lady who worked there handing out the balloons to children which was very sweet!

This is the order number…C6YC~ 7F9D / Y 6HH.. my friend is milk intolerant and your shop send banana milk sakes, your manager close the phone in my face. Show have the respect to speak with me, he sent the wrong order,

I went to this McDonald's today and after ordering my food and collecting it, I found a table. On opening the burger it was squashed and the cheese was hanging out and not cooked, it was the same for the two other cheese burgers. The chips were on the small size for a medium fries. The restaurant wasn't busy so I can't work out why the burgers were so awful. "They never look like the adverts you see from McDonald's". Maybe give this McDonald's a miss in the future.

Delivery was presented to us in a Waitrose plastic bag and was stone cold. So we paid for absolutely nothing!

This is the worst mcdonalds I've ever been to. So many Uber drivers they didn't have time to prepare food of anyone else. After 20mins I just walked out.

Ordered chicken selects and nuggets from here on Deliveroo. They forgot to send the dips, and then Deliveroo refuses to give a refund.

Just ordered on just eat a order for nearly £20 for me not to receive my order this is not acceptable and you need better drivers I’m only round the corner aswell.

This mcdonalds is. The best it takes 1 minit waiting for my food they are so kind

great place and although Dylan does amazingly as always it's currently missing jorden...

Don’t buy from them as they don’t deliver all of the order. First chips were missing, on the next one there was no burger. Rediculous

Was very busy with a huge line for self service kiosks. Some of the food was hot - like just cooked hot, whilst the rest was warm at best. Food took a while as it seems that deliveries take priority over people actually in the restaurant. When food came the server was nice and polite although run off her feet especiallyas quite a few customers decided that walking to the bin a few feet away was hard work and left all their rubbish on tables.

Ironically this review asked me what I got from the restaurant, the answer is nothing! I downloaded the app to order food for collection. Ordered, paid and left to drive to the restaurant. After showing an employee my code they said please stand to one side, they were obviously under the impression my food was being prepared. As was I! After 10 minutes and no food I asked what was happening and they asked to see my QR code, which they scanned. I then got a notification stating they now had my code and once again we were both under the impression my order was being prepared. Another few minutes and I checked that it was in fact being prepared. Nothing had been received that they could see on their system so yet again no food of mine was being prepared. This was not at all any fault of the people working there! Entirely the app and in house systems fault. It was so frustrating that I will not be going back into McDonalds in Walton on Thames ever again if I can avoid it!

Sometimes they get the delivery items incorrect but they are very busy and only human so understandable. If all the food turns up then it is great just be wary at peak times they may forget a burger or two.

Second time ordered breakfast from the app with Walton McDonald’s and for the second time the Breakfast wrap was missing from the order. Also other items were barley warm when they arrived.

Nice place to eat compared to some stores I've visited, but this place is down on Google as being a drive thru. This needs changing,

David is a credit to this branch of Mcdonands's the service and quality of the food is 10 times better when he is on shift and is always friendly and welcoming

It's a McDonald's, average but reliable.

Again for the second time bing in the line to be served the staff decided to take another customer order while was waiting for my turn this is twice now that this happen and I will not come here again not onless they get the right staff to work

Missing ingredients, incorrect portions, dirty, poor staff

Waited over an hour and a quarter for a Just Eat breakfast for three people this morning. Unacceptable. Unsurprisingly all food arrived cold.

They used to be good here but of late standards have been slipping. The burgers are just being thrown together without care, I got no salt on my fries last time, the food is quite often getting cold and I even got pickle in my burger when I ordered it without. Good job I wasn't allergic to them. They also got the order wrong of woman in front of me. 5 years on and it's no better,i also forgot to mention that it's almost impossible to get a milkshake from here and this is still the case too, for some reason they are virtually never available whether it be afternoon, early evening,busy or not busy, unbelievable! I'm surprised that McDonalds don't take this place in hand but I guess if it's making money they just don't care!

Well known brand. Convenient for shopping trip.

I've been back since everything was terrible and these guys seem to have really upped their game. Thank you McDonald's Walton, thank you for listening, I've changed my review to 5 stars. Keep up the good work. The staff you have now are exceptionally helpful and really make for a great meal.

The food is nice but it is really busy and the service is pretty slow but other than that it’s fine

I will never order from mcdonald's due to the fact that the orders never arrive with the complete order and when we call customer service i were spoken rudely by the women therefore i will never order mcdonald's from Walton-on-Thames

Typical McDonald's except the floor staff are extremely friendly. Very hectic on a Friday afternoon!

Very clean and friendly staff. Good COVID-19 protocol in place. I felt safe. However the food could be better presented. A lot of visible oil on the breakfast sandwich. Unfortunately, my friend and I found out very hard to find a clean table while the cleaner looked on. Eventually we sat and flicked crumbs off the chair.

If only they would get your order right first time save you going back and some of your order getting cold… seems to be the way the world is going at the moment, everyone rush’s and just doesn’t take a moment, I’d rather you were slower but right. Just an opinion.

Very slow service and always busy (was served once on time but probably only because I bought one item off the menu). Kids running around with no supervision :( somewhat clean but please fix your service

Food was great!!! Just don't order from uber eats, then all you get is cold stale shi. ( I reccommend the philly cheese steak burger!) Nom non nom

Once again item missing and we went to pick it up this time, always a problem. We used to have it delivered but they deliver to the wrong address time and time again so we stopped that. 😂😩 It will have to be pizza in future.

Waited 10 mins for number to be called them had to ask at the counter as it just disappeared off the screen. Luke warm food to eat when I got it back to the car.

This branch is getting worse by the day when it comes to service. I have ordered twice recently and on both occasions, they accept and keep extending the time and the food never gets delivered. Never going back!!!

Absolute rubbish. Food turned up over an hour late. They didn't think to re do the order and happily took my money and delivered the food stone cold. It had been left all that time and I couldn't eat it. No refund and no apology from the Just Eat driver . Just Eat said they'd give me a refund but that never happened. Diabolical

It's a burger joint The burgers were fine.

I’m and out food. One of the better MacDonalds around in comparison to some stores

Waiting is too long and chaotic

Was quickly served, and the food came quickly even though my order wasnt a normal straight forward order.

Can be nice at times when they make there food right but normally there is a problem and it's quite funny when you see some wannabe roadmen walk in and embarrass there self

Ordered 3 breakfasts and the reason for my poor score is when we got back to the car we each opened our muffins to find cheese. Only cheese. Seriously, has anyone ever order a cheese-only mcmuffin? We certainly didn't. Went back to ask them to make what we ordered but obviously, someone in McDonald's thought this was a joke.

This store is NOT a drive through as stated.Parking spaces limited.

Walton on thames Mcdonald is fantastic places mcdonald's staff very helpful and friendly and hardwork

David was really friendly and helpful. He is a credit to the company

Run by young kids and quality control is non Existent. Crap quality, cheese literally half out of the burger.

i called u lot and got declined 3 times and fhe 1st thing they told me was do u jabe nothing better to do with your sunday mornings like no mate im hungry i just wanted a burger

Awful everytime!!! Every time we come or order a delivery something is missing!!! It's your job and not that hard to check a ticket to be honest!!

It's a McDonald's nuff said Can get busy

We STUPIDLY ordered a meal to be delivered. Not only was the food cold on arrival but they forgot my youngests’ happy meal. So she had to wait while we re ordered another as I couldn’t get to the restaurant to get it sorted (which I’ve had to do before!) Then after 40 minutes the WRONG ORDER turns up!!! WTAF McDonald’s!!?? Your staff are incompetent inbreds!! DO NOT GET HOME DELIVERY!!

If you're going to order anything for delivery from this place then don't bother. Consistently they have missed out one or two items each time from each order. If it wasn't for deliveroo and Uber eats refunding me I'd be out of pocket each time. If you want to actually receive what you ordered each time. I'd recommend going elsewhere like KFC or subway down the road. Atleast they deliver all of the items on the order and in a reasonable time

This is an awful McDonald’s. The food is fine but the people who work here are SO SLOW !!! They spend most their time talking and having fun instead of working and it takes 20 minutes just to get a few items! It’s often dirty with unclean tables and food on the floor so it’s hard finding somewhere to sit But the main problem is the workers are awful… they are also so rude to customers whenever someone complains about how long it’s taking, especially the women who work there… they get so defensive and just plain rude!! Such bad service

Love it for a short quick snack. Can get a salad and fruit and make it healthy. An huge improvement. I know it is not super healthy The best place to eat on a hot day. The best air con ever, I love mcflurry without the flurry just plain. I love the porridge breakfast and salad and wrap. You guess I don't eat burgers. I do like the vegan burgers but a bit too salty. We need a gluten free option and a low salt option then there is more choice.

The bags are sealed for delivery but yet again not all the food ordered has been delivered.

It's been a few years since I last visited a McDonald's. My, it has gone down hill! Food was very average. If someone gave me a chicken mcnugget and told me it was some kind of potato cake, I wouldn't have questioned it for a second. Not a clean table in the place.

Nice and quiet in the evening - good meal

I ordered a large big mac meal and they messed up the order once, so I kindly told them that my order was wrong. They then proceeded to give me a smaller portion of each item on the order.

If you want a milkshake then don't bother going here. The milkshake machine has worked once in two weeks. They need a new machine but owner won't pay for it as too expensive. Useless.

Lovely and hot food. lady called Sharon was lovely as always could not be more helpful star employee keep hold of this one x

I've only given this place a 2nd chance as it's the closest McDonald's unless I want to sample the delights of the M25 and I've loved the strawberry milkshake since I was a kid. However you've got a better chance of winning the lottery than getting a milkshake in this place, the machine is never working. Plus I get a hot burger and luke warm chips or vice versa, never both at a decent temperature. The older staff that work here are very nice but sorry they can't make up for its overall lack of quality. Think I'll risk the M25 than come back here........

Service is quite slow here with very confusing ordering tablets that mess up all the queuing system

Love it when the employee takes a couple bites out of my order before they send it.

Never have anything on the menu and place needed a good clean

Ignore Google maps info. This branch DOES NOT have Drive-Thru

Very bad experience ,the women works there wearing glasses she was extremely rude She thinks doing her job free but her has responsible to respect all people they are coming there if you cant don’t work It’s shame

Extremely rude staff.apparently delivery people aren’t welcome here. The women who was working there she was so silly(wear glasses)I hate McDonald’s more and more every day because someone stupid works there

Food was left hanging around far to long so when you got it, it was limp and cold, chips were even colder. My partner had a bacon double cheeseburger it was dry and the bacon barely cooked. It was awful. Loads of staff doing everything except what they should be doing. Everyone was complaining. It will be a while before I go back

It was difficult to relax and enjoy our dinner because of the usual group of trouble makers who the manager was trying hard to remove. All credit to her, she was amazing but McDonald's need to do a better job of supporting their staff. It's too much to expect one female to take on and remove a whole gang of intimidating young male thugs. Perhaps it's time to employ security?

Placed order at 4:20pm,eta was 4:40pm to 5:05. Called McDonalds and spoke to the supposed manager who I told at 6:30pm not to hand over to just eat as my gf and son had to eat something else and my son was in bed. Totally ignored and "The manager" sent it out. They knew full well I had requested a refund but obviously didn't like the idea of losing profit. Wouldn't send my worst enemy there as I think their a little useless.

Please avoid this McDonalds, they literally have no idea what they are doing, literally every single time there are items missing. I'm actually shocked if the order is right.

Excellent service. Jacob went the extra mile today, making an effort to talk to my children and gave them some colouring to do, a balloon and a flag each. Lovely staff here. Everytime we have come, everyone has been so lovely. Highly recommended. Jacob deserves a gold star for excellent service.

Usual food, but this McD branch is always (about 4 visits in 12 months) really slow. Tonight - order placed 19.06 and received 19.22. At least twice the time of other (Redhill & Salfords) branches I visit.

My order was: Large fries Vegan burger Chili cheese bites Two bottles of water Instead I got: One cheese burger A large Diet Coke Large fries Yup they completely messed up my order FYI the food was also very cold!