Mcdonald's Restaurants in Elmbridge

Ordered chicken selects and nuggets from here on Deliveroo. They forgot to send the dips, and then Deliveroo refuses to give a refund.

Just ordered on just eat a order for nearly £20 for me not to receive my order this is not acceptable and you need better drivers I’m only round the corner aswell.

This mcdonalds is. The best it takes 1 minit waiting for my food they are so kind

Don’t buy from them as they don’t deliver all of the order. First chips were missing, on the next one there was no burger. Rediculous

great place and although Dylan does amazingly as always it's currently missing jorden...

Was very busy with a huge line for self service kiosks. Some of the food was hot - like just cooked hot, whilst the rest was warm at best. Food took a while as it seems that deliveries take priority over people actually in the restaurant. When food came the server was nice and polite although run off her feet especiallyas quite a few customers decided that walking to the bin a few feet away was hard work and left all their rubbish on tables.

Ironically this review asked me what I got from the restaurant, the answer is nothing! I downloaded the app to order food for collection. Ordered, paid and left to drive to the restaurant. After showing an employee my code they said please stand to one side, they were obviously under the impression my food was being prepared. As was I! After 10 minutes and no food I asked what was happening and they asked to see my QR code, which they scanned. I then got a notification stating they now had my code and once again we were both under the impression my order was being prepared. Another few minutes and I checked that it was in fact being prepared. Nothing had been received that they could see on their system so yet again no food of mine was being prepared. This was not at all any fault of the people working there! Entirely the app and in house systems fault. It was so frustrating that I will not be going back into McDonalds in Walton on Thames ever again if I can avoid it!

Sometimes they get the delivery items incorrect but they are very busy and only human so understandable. If all the food turns up then it is great just be wary at peak times they may forget a burger or two.

Second time ordered breakfast from the app with Walton McDonald’s and for the second time the Breakfast wrap was missing from the order. Also other items were barley warm when they arrived.

Nice place to eat compared to some stores I've visited, but this place is down on Google as being a drive thru. This needs changing,

David is a credit to this branch of Mcdonands's the service and quality of the food is 10 times better when he is on shift and is always friendly and welcoming

It's a McDonald's, average but reliable.

Again for the second time bing in the line to be served the staff decided to take another customer order while was waiting for my turn this is twice now that this happen and I will not come here again not onless they get the right staff to work

Missing ingredients, incorrect portions, dirty, poor staff

Waited over an hour and a quarter for a Just Eat breakfast for three people this morning. Unacceptable. Unsurprisingly all food arrived cold.

They used to be good here but of late standards have been slipping. The burgers are just being thrown together without care, I got no salt on my fries last time, the food is quite often getting cold and I even got pickle in my burger when I ordered it without. Good job I wasn't allergic to them. They also got the order wrong of woman in front of me. 5 years on and it's no better,i also forgot to mention that it's almost impossible to get a milkshake from here and this is still the case too, for some reason they are virtually never available whether it be afternoon, early evening,busy or not busy, unbelievable! I'm surprised that McDonalds don't take this place in hand but I guess if it's making money they just don't care!

Well known brand. Convenient for shopping trip.

I've been back since everything was terrible and these guys seem to have really upped their game. Thank you McDonald's Walton, thank you for listening, I've changed my review to 5 stars. Keep up the good work. The staff you have now are exceptionally helpful and really make for a great meal.

The food is nice but it is really busy and the service is pretty slow but other than that it’s fine

I will never order from mcdonald's due to the fact that the orders never arrive with the complete order and when we call customer service i were spoken rudely by the women therefore i will never order mcdonald's from Walton-on-Thames

Typical McDonald's except the floor staff are extremely friendly. Very hectic on a Friday afternoon!

Very clean and friendly staff. Good COVID-19 protocol in place. I felt safe. However the food could be better presented. A lot of visible oil on the breakfast sandwich. Unfortunately, my friend and I found out very hard to find a clean table while the cleaner looked on. Eventually we sat and flicked crumbs off the chair.

If only they would get your order right first time save you going back and some of your order getting cold… seems to be the way the world is going at the moment, everyone rush’s and just doesn’t take a moment, I’d rather you were slower but right. Just an opinion.

Very slow service and always busy (was served once on time but probably only because I bought one item off the menu). Kids running around with no supervision :( somewhat clean but please fix your service

Food was great!!! Just don't order from uber eats, then all you get is cold stale shi. ( I reccommend the philly cheese steak burger!) Nom non nom

Once again item missing and we went to pick it up this time, always a problem. We used to have it delivered but they deliver to the wrong address time and time again so we stopped that. 😂😩 It will have to be pizza in future.

Waited 10 mins for number to be called them had to ask at the counter as it just disappeared off the screen. Luke warm food to eat when I got it back to the car.

This branch is getting worse by the day when it comes to service. I have ordered twice recently and on both occasions, they accept and keep extending the time and the food never gets delivered. Never going back!!!

Absolute rubbish. Food turned up over an hour late. They didn't think to re do the order and happily took my money and delivered the food stone cold. It had been left all that time and I couldn't eat it. No refund and no apology from the Just Eat driver . Just Eat said they'd give me a refund but that never happened. Diabolical

It's a burger joint The burgers were fine.

I’m and out food. One of the better MacDonalds around in comparison to some stores

Waiting is too long and chaotic

Was quickly served, and the food came quickly even though my order wasnt a normal straight forward order.

Can be nice at times when they make there food right but normally there is a problem and it's quite funny when you see some wannabe roadmen walk in and embarrass there self

Ordered 3 breakfasts and the reason for my poor score is when we got back to the car we each opened our muffins to find cheese. Only cheese. Seriously, has anyone ever order a cheese-only mcmuffin? We certainly didn't. Went back to ask them to make what we ordered but obviously, someone in McDonald's thought this was a joke.

This store is NOT a drive through as stated.Parking spaces limited.

Walton on thames Mcdonald is fantastic places mcdonald's staff very helpful and friendly and hardwork

David was really friendly and helpful. He is a credit to the company

Run by young kids and quality control is non Existent. Crap quality, cheese literally half out of the burger.

i called u lot and got declined 3 times and fhe 1st thing they told me was do u jabe nothing better to do with your sunday mornings like no mate im hungry i just wanted a burger

Awful everytime!!! Every time we come or order a delivery something is missing!!! It's your job and not that hard to check a ticket to be honest!!

It's a McDonald's nuff said Can get busy

We STUPIDLY ordered a meal to be delivered. Not only was the food cold on arrival but they forgot my youngests’ happy meal. So she had to wait while we re ordered another as I couldn’t get to the restaurant to get it sorted (which I’ve had to do before!) Then after 40 minutes the WRONG ORDER turns up!!! WTAF McDonald’s!!?? Your staff are incompetent inbreds!! DO NOT GET HOME DELIVERY!!

If you're going to order anything for delivery from this place then don't bother. Consistently they have missed out one or two items each time from each order. If it wasn't for deliveroo and Uber eats refunding me I'd be out of pocket each time. If you want to actually receive what you ordered each time. I'd recommend going elsewhere like KFC or subway down the road. Atleast they deliver all of the items on the order and in a reasonable time

This is an awful McDonald’s. The food is fine but the people who work here are SO SLOW !!! They spend most their time talking and having fun instead of working and it takes 20 minutes just to get a few items! It’s often dirty with unclean tables and food on the floor so it’s hard finding somewhere to sit But the main problem is the workers are awful… they are also so rude to customers whenever someone complains about how long it’s taking, especially the women who work there… they get so defensive and just plain rude!! Such bad service

Love it for a short quick snack. Can get a salad and fruit and make it healthy. An huge improvement. I know it is not super healthy The best place to eat on a hot day. The best air con ever, I love mcflurry without the flurry just plain. I love the porridge breakfast and salad and wrap. You guess I don't eat burgers. I do like the vegan burgers but a bit too salty. We need a gluten free option and a low salt option then there is more choice.

The bags are sealed for delivery but yet again not all the food ordered has been delivered.

It's been a few years since I last visited a McDonald's. My, it has gone down hill! Food was very average. If someone gave me a chicken mcnugget and told me it was some kind of potato cake, I wouldn't have questioned it for a second. Not a clean table in the place.

Nice and quiet in the evening - good meal

I ordered a large big mac meal and they messed up the order once, so I kindly told them that my order was wrong. They then proceeded to give me a smaller portion of each item on the order.

If you want a milkshake then don't bother going here. The milkshake machine has worked once in two weeks. They need a new machine but owner won't pay for it as too expensive. Useless.

Lovely and hot food. lady called Sharon was lovely as always could not be more helpful star employee keep hold of this one x

I've only given this place a 2nd chance as it's the closest McDonald's unless I want to sample the delights of the M25 and I've loved the strawberry milkshake since I was a kid. However you've got a better chance of winning the lottery than getting a milkshake in this place, the machine is never working. Plus I get a hot burger and luke warm chips or vice versa, never both at a decent temperature. The older staff that work here are very nice but sorry they can't make up for its overall lack of quality. Think I'll risk the M25 than come back here........

Service is quite slow here with very confusing ordering tablets that mess up all the queuing system

Love it when the employee takes a couple bites out of my order before they send it.

Never have anything on the menu and place needed a good clean

Ignore Google maps info. This branch DOES NOT have Drive-Thru

Very bad experience ,the women works there wearing glasses she was extremely rude She thinks doing her job free but her has responsible to respect all people they are coming there if you cant don’t work It’s shame

Extremely rude staff.apparently delivery people aren’t welcome here. The women who was working there she was so silly(wear glasses)I hate McDonald’s more and more every day because someone stupid works there

Food was left hanging around far to long so when you got it, it was limp and cold, chips were even colder. My partner had a bacon double cheeseburger it was dry and the bacon barely cooked. It was awful. Loads of staff doing everything except what they should be doing. Everyone was complaining. It will be a while before I go back

It was difficult to relax and enjoy our dinner because of the usual group of trouble makers who the manager was trying hard to remove. All credit to her, she was amazing but McDonald's need to do a better job of supporting their staff. It's too much to expect one female to take on and remove a whole gang of intimidating young male thugs. Perhaps it's time to employ security?

Placed order at 4:20pm,eta was 4:40pm to 5:05. Called McDonalds and spoke to the supposed manager who I told at 6:30pm not to hand over to just eat as my gf and son had to eat something else and my son was in bed. Totally ignored and "The manager" sent it out. They knew full well I had requested a refund but obviously didn't like the idea of losing profit. Wouldn't send my worst enemy there as I think their a little useless.

Please avoid this McDonalds, they literally have no idea what they are doing, literally every single time there are items missing. I'm actually shocked if the order is right.

Excellent service. Jacob went the extra mile today, making an effort to talk to my children and gave them some colouring to do, a balloon and a flag each. Lovely staff here. Everytime we have come, everyone has been so lovely. Highly recommended. Jacob deserves a gold star for excellent service.

Usual food, but this McD branch is always (about 4 visits in 12 months) really slow. Tonight - order placed 19.06 and received 19.22. At least twice the time of other (Redhill & Salfords) branches I visit.

My order was: Large fries Vegan burger Chili cheese bites Two bottles of water Instead I got: One cheese burger A large Diet Coke Large fries Yup they completely messed up my order FYI the food was also very cold!

This has to be the worst, I mean the very worst McDonald's in Walton High Street there is. I was there with my children, and when I picked up our food, they were all cold, so walked back to the counter and complained. They took my food and bought more cold food over, so back to the counter I go, and some guy tells me that he made it himself, I asked him to touch the burger so he could feel that it was not hot. This has happened many times, and still no change with its service. What a waste of money. I'd love to know who I could take this up with. These cold burgers are going to be the cause of food poision for many people. Something needs to be done about this. If you can't run a takeaway, the way it should, which can't provide hot foods, but does provide dirty tables with sauce marks all over it. Your staff are not trained in food hygiene and if you think they are, then you are highly mistaken. Whoever overseas everything in that place needs training to take ownership of these issues , and it's staff, the staff are a reflection of its manager and how they choose to run it. They seem to lack experience, look at your negative reviews. This place should be shut down. If you want bad food, bad service,dirty tables, cold burgers, even very possibly food poision, if you are happy to throw money away into this franchised business, then this is the place for you.

Had a delivery and they left out the majority of the order and when trying to call customer services just got hung up on. Disappointed. The delivery driver was nice though

Well, much like all these other reviewers, more often than not there are multiple missing items from my order. Had this on many occasions at this point, I just wonder how it is possible to mess up this much for so long to still have no change made at all.

Lazy Staff, Poor Communication, Second time iv ordered from here first time was terrible but gave them benefit of doubt and this time ordered £30+ with them and i ordered 4 sauces which never came but got charged for, all four drinks were flat just syrup in a cup

We still Love it we will be back

Whole order wrong, worst one in the country

In store order. 22 minutes wait for a couple of meals. Missing item. Food cold. Rubbish

10/10 i really enjoyed it! I drop kicked my mum i would definetly reccomend

Terrible service…. They made an error and I was told I needed to waste my fuel and go back around rather than them to just take the order from the window. The staff were rude and so was the manager they really need to train their staff on customer care.

It's nothing special food can either be good or bad service is slow

Used my last money to order a delivery for my grandchildren as I have been unable to walk Only to find out someone cancelled the order I ordered through the nacdonalds app abd hes telling me to get in touch with uber eats on top of that I get a email saying 5 to 15 day for a refund Oh I guess it's OK for my kids to just not eat Absolutely fuming can't get through to no one on a phone to sort out stressed out not the words kids absolutely disappointed will be even more so when realising there is nothing but beans on toast 😫 😢 😐 😩 😕 😑

Ignoring customers looking to order is disgusting. I witnessed this and could not believe it as no member of staff acknowledged customers at the counter and were left to wait. I will never go back to this place again. Lack of customer service

This branch is going downhill I’m afraid. 20mins to get a burger and fries last time I went in. People who have their order bringing it back as it’s cold. Milkshakes off more often than not. Where I’d used to drop in I think twice now.

Not sure who does the training for this McDonald’s, but they clearly don’t know what they are doing. Without a fail every time they miss something from orders that contain more than 2 items… Ask them for sauces, no chance that you will get them with your order. Like Big Mac with top bun missing? you’re in the right place. They are in business just because it’s only McDonald for miles.

The woman in McDonald's I who stands by the door way just look at us every time we eat and make me feel so unhappy 😭😭 and keep looking at my family and me when we are eating not happy won't go in there again 😭

Family of 6 visit on Friday evening for sit-in meal. Long queue and few tables cleared. Staff member cleaning around customers was very chatty. Food order… no milkshakes, no nuggets!! Quite disappointed really.

This place should be closed down. I have ordered take aways three times and had to walk away without it due to delays. They are under staffed and very badly run

Trainee Uncle offered to buy my 8 year old child for 40 chicken nuggets and a fillet-o-fish

Worst McDonald's around. All they care about is uber eats, deliveroo etc and they can't even get those orders right!!! Dine in to feel like your not supposed to be there or get delivery with a 99.9% error rate

Getting a bit sick and tired of McDonald’s not paying attention to order details. Almost every time we order from here, clearly asking for NO cheese due to lactose intolerance, they still put cheese on or in everything. On top of this we get declined a refund because apparently it’s not down to them to get it right. Disgusted is an understatement

My order went in at 17 52 for delivery now 8 o'clock still waiting poor service

Staff were very attentive. Food was decent enough. I have 2 small ones and the staff came and gave them balloons and some colouring paper.

Very bad customer service, staff is poor, Bob the manager was rude didn't help the problem, messed up my order, food was cold, fries was soggy and cold, not a good experience wouldn't recommend going here or ordering

The BEST Macdonald's BY FAR. Thank you

Employees Shouted ORDER 69. Luckily we were 065

Orderd some food using deliveroo and it would appear that the biggest number they can count to is 8 as I was missing a nugget from my 9 and my gf was missing 1 from her 6, also asked for sauces and received none

The worst McDonald’s- waited 30 minutes for a takeaway and when I finally got it the food was cold and half the order was missing! Staff were busy serving delivery drivers and had no interest in the customers waiting I suggest that they get new management immediately

Table service was slow. Food left on counter for 8 minutes and was cold so sent it back. Expected better at Walton , Surrey restaurant

Clean and quick eat! Can't ask for too much more from Micky Ds. Got all the items correct, so if ever I return, wouldn't hesitate to go in for a bite.

Who is that old lady screaming at her colleagues and actively bullying them infront of customers she was wearing a shirt so I’m guessing some kind of manager (not that she has any management skills) someone seriously needs to have a word with her and reconsider her role within McDonald’s

Just to let you know, I went in to order my food from the little screens, I completed that task and thought, best go upstairs for a wee, someone was in the sit-down toilet cubicle, obviously wrestling with the curry he had the night before, he was certainly emptying all he could into that poor trap, then the door opened, I was washing my hands at the time, he walked right past me without washing, I went downstairs and saw the guy collecting food for someone, hands all over the packaging, he was a deliveroo driver, someone that evening certainly got a bit more than they ordered, dirty git.

this has to be the worst mcdonald’s i’ve been to, they have kids trying to run a restaurant. i see the staff joke around everytime i go in, they seem to mess up my order 80% of the time

Took my son for his tenth birthday after going bowling. It was half term and packed. Staff doing a fantastic job 😁

Awful place. Order is always missing something. I don't think the staff know how to add sauce to an order. Don't waste your time, have a rustlers instead.