Ali Baba in West Berkshire

Last weekend we placed an order. It took two and a half hours to arrive and when it is it was delivered it was dreadful, watery, cold and not what we had ordered. The delivery lady apologised on delivery to say they had “cocked everything up this evening “ We then received a message to say because of the issues the week before they would deliver a complimentary meal I ordered and was told an hour, after an hour an a half I called and was told it’s on its way … after one and three quarter hours it arrived. The food was cold and again not what we had ordered. We called back and was told to “reheat the food” !! From a food hygiene perspective re heated rice is really not recommended I fully appreciate that businesses get busy but please close when you can’t provide a good service

Do not order from here!! Food arrived 30 minutes late and cold!! When ringing to inquire about our order the staff kept hanging up on us. Appalling customer service!! If I could give zero stars I would.

Order took hour and 40 minutes to arrive. Was late and freezing cold. Missing items both rice dishes. When called the restaurants number kept going to voice mail. The remaining food was horrible. All went in the bin. Waste of money.

We have ordered from Ali Baba for years, it was always great food but the last time I ordered there in June it wasn’t good but I just put it down to 1 bad experience. Tonight we ordered for the family and the ‘food’ that was delivered was inedible. To start with they forgot part of the order, while we waited for that we opened the rest. Chicken tikka pieces were actually hard and crumbly like they had been left out for a long time and just dried up. King prawn patia, the prawns were chopped into very small pieces and had the texture of being dried and reconstituted with absolutely no taste whatsoever , they were dry and bad texture. The sauce was watery and tasteless. I took the whole order back and asked for it to be recooked or refunded. The guy was very apologetic and offered to refund in full AND redo the order which i thought was very generous. I went home and waited for it to be delivered. 1 and half hours later there was no food so I rang. It seems they had changed their mind about redelivering it but didn’t tell us. After a discussion they agreed to do the order. Finally almost 3 hours after originally ordering we got a delivery of food, it was pretty random some rice, 2 parathas 2 plain nan 2 random curries some onion bhaji. It was clearly someone elses order, not what we had originally ordered. Ok it was free food but 1 of the family can only eat chicken pieces and she didn’t get any. We rang and advised them but they were not interested. At the end of the day we got a refund we got some free food. I would rather have not wasted hours waiting and being messed about. We will never order from them again and other people have said to us they no longer order from Ali Baba as the food is now so bad. Thats very sad as they used to be the best in the area but now they are the worst by far

What a delicious meal I've just eaten. Nice and spicy generous on the chicken. Even though we forgot to order rice doh. Naan bread and bhajis made it perfectly eatable and I'll be ordering again very soon. So keep up your great work 👏

My son and I have had many takeaway meals from Ali Baba in Thatcham. The food quality is consistently very good and the staff are lovely - they always have time to chat. They will always try to accommodate requests for non-menu items and occasionally add a free dish to our order as we're regular customers. It's my No. 1 choice for an Indian takeaway in the Newbury/Thatcham area by far!

The Garlic Chilli Chicken just blew my mind with different tastes and oh so deliciously🔥. By far the tastiest curry I have had in decades.

Would suggest for everyone & food is excellent

I couldn’t be more impressed with the customer service at Ali baba, I rung up because I wasn’t impressed with something on my order. The professionalism and the customers service to put things right was second to none, I can’t thank you enough. The food was very good too, no wonder it’s Thatcham’s longest serving Indian takeaway. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Ordered a big celebration meal for the family which came to £66 including an alleged "discount", via JustEat. Phoned them ten minutes after it was supposed to have arrived and was told it would be five minutes. Nothing for an hour, so called again and was told five more minutes again. Waited another 30 minutes and still no food, so cancelled the order and asked for a refund. Apparently they'd lost the order in the system, and all the claims of "five minutes", and "it's on its way" were complete works of fiction. Phone manner also left a lot to be desired. DO NOT WASTE YOUR TIME WITH ALI 🤬 BABA!

The delivery was slightly sooner than expected which was nice and the delivery driver was nice. But the quality of the food is rather shocking. I ordered a tikka masala and what I received was a artificial looking pink/red slop that was sickly sweet and I had to throw it all away and I feel sick now.

Ordered on JustEat Got the vegetable curry, chana masala, plain naan bread, pilau rice, and vegetable samosas. The food arrived on time and was at the perfect temperature. Side salad and the sauce were nice and fresh. Decent portions. The naan bread was well flavored, soft, and very bendable which was excellent. It was slightly burnt on one side but that didn't impact the experience thankfully. The Chana Masala on the other hand had a nice aromatic profile but it was really on the dry side and the chickpeas felt overcooked. The vegetable curry was on the plain side. A more savory profile or some spice would have improved the experience a lot but I'm glad that the vegetable variety was good and the curry wasn't dry like the Chana Masala. The rice was nice, very fluffy and cooked perfectly. Samosas were decent but really on the soft side, and they could have been seasoned better. Overall an alright meal but not the type of experience that will have me ordering from here next week. I might give this place a go again in the future to see if the food became more flavourable and less bland.

So the wife and I have just had a very large take out from here and whilst I was there I spoke to a really nice guy who said they had just taken over so I thought, ok, let's see if the food is as good as before. Well, I have to say it was much better and, in fact, one of the best Indian Takeaways we have had. This is definitely going to be a regular for us. Excellent.

Really good flavours and excellent customer service. New managment are amazing. I had extra popadoms and naan. Going to make it our go to for indian!

Food is oily . The quantity is very less but the takeaway box looks full , the trick they use for they put lots of around 10 raw big tomato slices in the curry so the box looks fuller . That means it has less curry n lots of row tomato slices in it. Very smart trick but that doesn't work . I am not ordering now anymore.

Tasty food. 5 stars for delivering to our area where no other restaurants do the delivery.

Excellent service was delivered very quickly and the food is amazing. Gave me extra poppadums !

Food was delicious, everything we had was lovely!

Amazing food, and on-time delivery. I was skeptical of whether they would delivery on time in Newbury or not, but to my surprise, they did. Quantity of food was sufficient too. Taste wise as well very good, you can tell them to customise the food as well. I recommend to definitely try once, if you haven't ordered from them. They are under new mgmt now, and my best wishes to the new team.

Great guys. Fast delivery. Always reliable. The Ali Baba special is amazing

Good indian food, Feel like home, Thanks Alibaba team.

Great Indian food, Feel like I had food on India, Great 😃

An as you'd expect Indian takeaway. Reliable, quick, hot.

Ordered direct from the Ali Baba website, were told our food would be 40 mins. An hour and a half later we called them and a very rude member of staff just kept saying “WHAT” when we asked how much longer our delivery would be, eventually told 5 mins, obviously that’s all he can say! Another 20 mins later , food arrived ok , but chicken in the currys very tough and had obviously been reheated. We didn’t eat this , but both my husband and I have been ill through the night, food poisoning symptoms. With the prices they charge you expect quality food. Furious we wasted our money and are both ill. 😡

Food arrived on time, both dinners were lovely, my veggie baji was delicious

Food was very nice and got here fast and it was very hot best take out for long time hope next one is as good jeanette

I waited to get my food before commenting 😳 smart move on my part. So here we go, I rang to place an order and a man answered the phone and started taking my address detail. He then said oh one minute and I could hear talking. Then another man picked up The phone and after about 6 seconds he just said, yeh what do ya want. He asked for my address and postcode and was taking my order, he was so abrupt I’ve not quite spoken to anyone as rude and abrupt like him. This is the last time I eat from their as the rice and potatoes had about as much taste as dish water. They certainly need to teach staff to be pleasant to the customer

Small takeaway little hard to find in a commercial area, but really good Indian food, nicely cooked and hot, one of the best in Newbury thatcham area

Ordered our food at 6.40pm with a delivery time of 1 hrs 20mins. Its now 8.40pm 2 hours later and our food is still at least 20 mins away. Gonna need to be amazing to be worth the wait but at the moment won't be ordering from Ali Babas again for a long time. Have been a loyal customer for 10 years +. Guess Uber eats, Just Eat and Deliveroo customers get priority over loyal customers. Its now 9.09pm and still no food. Called again and told 5 mins. Wonder if we will ever get our food. Please don't waste your time ordering from Ali Babas if you want to eat. Shame they use to be so good. Food finally arrived at 9.20pm. No freebies and just a basic apology sorry we are busy. Will NOT be ordering again

Ali Babas is my mainstay. I love this place. Nothing fancy but good traditional well cooked food always. So many places are good for a first time order and make the effort or not but Ali's always deliver the same good food. Thank you

Haven't tried in a while but wow, best Indian takeaway I've had in ages.

Very disappointed tonight, the tika massala was watery and bland as was the prawn patia puree. Korma not great either . We have been ordering here for years but this has put us off for the future . Had to put a star to post this.

Absolute gruel. I'd rather a supermarket Indian meal.

Hi, based on our experience of Ali Baba tonight, I can only offer you some small nuggets of our experience.. If you want mediocre food, missing parts of your order, very late delivery, being lied to by the manager & being told they are to busy to listen to your complaint, then by all means go ahead & order from Ali Baba , if you want decent Indian food & don't have a 6 hour delivery window( even though you order 3 hours in advance)& prepared by honest people who understand customer service ....please choose another company, I would recommend Papadohm(?) In Thatcham or The curry house in Newbury. Avoid this takeaway all costs. Enjoy your evening.

Food is poor some dishes don't even taste like they should. I.e tika masala.

If I could give 0 stars I would. Been waiting 2hours & 30minutes, still counting. Would recommend getting your take away elsewhere.

Horrendous food extremely watery sauce and badly burnt naans, terrible customer service hung up on me when mentioned wasn't happy with the food!

Order was squished when arrived but was promptly rectified and had replacement delivered quickly - food very tasty!

Very disappointing, what have you done Alibaba ?? ordered for 8.30 and it arrived at 7.50, so I was not ready for it, it was luke warm on delivery, the bhajis were dry and overcooked, the curry and dhall was tasteless and since when have you ever put whole brussel sprouts in a curry, my fav takeaway but unless you sort it out I will not be using again.

Everything tasted really good and I've ordered here several times before and never had a problem.

Ordered different meals for 3 of us to celebrate my birthday last week Delivered v quickly, however the food was bland bordering on tasteless. very disappointing. The meal was not cheap so will not be using again! Also - since when has brussels sprout been an ingredient in a curry?

Lovely takeaway! Hot, well labelled and really nice. I feel that the food has really improved since this time last year! Highly recommended the chicken Saag it had a great flavour. I collect as it’s close to me. I’m not sure why the review on here are one extreme to another as we’ve had a takeaway from here twice in lockdown and both have been lovely.

Made an order on just eat and the food did not turn. I tried to contact the restaurant but someone took the phone off the hook and so couldn't even find out what was going on. Evening ruined and will not use again

Excellent service and quality food

Alibaba Thatcham, Disgusted in your customer service. Our food was 20 minutes late and when it finally arrived, we were missing a meal to which we called you and you accused us of lying about and telling us you don't want our custom anymore also accusing us of complaining all the time which we have never done. Chicken tasted off, chips were cold and overall a total disaster! Will not be ordering from you again!

Tasty Indian food which can either be collected our delivered.

No spice like a tin of tomatoes with a few onions. Been using on and off since they started will be going elsewhere ☹️

Fantastic food generous food portions very very clean been in the kitchen and seen them clean they strip it down every over night and give a deep clean

Not sure why others are complaining - we ordered 2 meals for home 2 days ago. They delivered faster than originally told, and it was hot (as well as 'hot' curry-wise. The meals were delicious, and we will definately be ordering again from them soon. The web-site/ordering was easy, and you get phone/e-mail notifications throughout. Well done Alibaba :)

Absolutely awful customer service, 1hr 20 minutes late delivery and awful food. Wont be using again!

Have ordered from them twice now and have ended up waiting 2hrs+ for delivery. Won’t be ordering again.

Coke was hot. Food was cold. There were meat samosas in the vegetable samosas we ordered as we are vegetarian. My son eats meat and he couldnt eat his chicken in the korma. The veg curry was bland and the dansak was too. Wont be ordering from them again.

The worst "food" I have I have ever been served. So rancid and rotten I had to take it back for a refund which is a first. The shed they cook in is discussing and a hazard to health. Should be shut down.

AVOID!! at all costs, food turned up cold, burnt and the sauce was solidified. When rang to say I wasn't happy two staff members were rude to me on the phone trying to fob me off with 'that's how it comes' . He in the end told me that if I wanted a refund I'd have to take the food back, which I did turning up to a back ally industrial unit where they were pulling orders from a hot cupboard that was full, no idea how long they had been in there at all. Never had to get a refund for food, will never go back here again

broke down in layby A339.in my truck.came out and delivered it to me.really nice food would highly recommend.

Wow amazing veggie tikka masala and garlic rice so hard to find a good veggie Indian takeaway WELL DONE I will be ordering again

Ordered via just eat, took 90 mins to arrive which I'll accept for a Friday night. However, food was very disappointing. Watery and bland curries (x3), lacking any depth and flavour. Food was good last time we ordered so I can only assume by the mix of reviews they have different chefs. Not worth the gamble.

AVOID!!!! So disappointed! The curry was full of water! filled 1/4 of a mug of water! absolutely revolting!

This is a purpose built Indian takeaway based on a small industrial estate in Thatcham.. The quality of food is consistently good.. And the price is not overly expensive ..portion sizes are good as well..

This was a fantastic experience delivery came on time , the Delivery person was friendly , until I opened the packaging to the food and saw what was the worst ever takeaway Ive ever seen the chips were soggy and cold same with the naan bread The curry was so watery it may aswell be a river and the chicken balls don't get me started on them they were dryer than the Sahara desert this review is for ppl that are looking do buy from here DO NOT. YOULL BE SCARED FOR LIFE

DON'T ORDER!! Me and my friend spent a total of £30 on the order which clearly came to a complete waste. Dare I say that stuff should be for animals. At one point I bit into a piece of tandoori chicken which nearly pulled my tooth out. Chips were soggy! Mint sauce is a job for the bin. Don't waste your money or time!

I ordered chicken and lamb shaslick which was beautifully cooked with generous portions of mint sauce. I also ordered plain Raitha but I didn't like the flavours in it not there was anything wrong with it The rotis went hard as soon as I took them out of the packet and I think they were deep fried instead of baked. Lovely salad and I like this place very much. The people are nice and will do anything for you I order again and again.

Meal was due to arrive at 7pm, ordered through Just Eat. ETA was revised to 30 mins later. Contacted them 20 minutes after revised time, was told meal would arrive "at some point soon" and hung up on by a very rude man. Had to stand on the street shouting to the man who had delivered to us a couple of weeks previously (also 2 hours late). Food was tepid and greasy even for curry- at least last time it was hot.

Ordered at 8pm and still waiting- called at 9:15 to be told the driver had left at 9:05 and I live 5minutes away! Joke!!!

Best Indian take away in Berkshire