Alento Lounge in Hart - Phone Number, Reservations, Reviews

I’ve been here many times with my friends, they always love the atmosphere. The food is always quick and tasty. We’ve come different times of the week and they always alternative events which is exactly what fleet needs !

Service is always good and tables are spacious. The tapas are always delicious and never had a bad meal whether this be breakfast or dinner here. They also have board games available which is a good extra touch. Highly recommend.

Second try, same as first with a disappointing meal. The menu is trying to be a fusion but the flavors and textures together were seriously disappointing. Facilities require a steep staircase, plan accordingly!

I was a bit disappointed because I've been to one of their other chain outlets in Frome and it was brilliant there. Opted for the 3 tapas plus a wine. The server was pleasant and polite but not knowledgeable. Most of the tapas arrived a bit cold so either the plating or the service was inefficient. The Korean chicken wings were a bit hard. The sweet corn frittas were ok. So too the squid. I wouldn't rush back.

I went there for a girly evening. The menu had a great selection for gluten free which was lovely to see. Only thing that let it down you had to order at the bar if you have an allergy. Food came quickly which was nice. You could help yourself to tap water at the bar. The tables had lots of space which was nice. The decoration of the space was great. There is a quiz night on a Tuesday which seemed busy at the back. Highly recommend! Will be going back for sure!!!

Met a friend here for some drinks and good. Good service and nice selection

Our first visit and we were not disappointed. The food was delicious and there is such a nice atmosphere. Price were also very reasonable. Would highly recommend

Table service tried but the food was dire and zero atmosphere.

Has become a “go to” place for reasonably priced meals out in Fleet. Good food, nice staff and quirky decor.

We ordered tapas, half the menu wasn’t available which the girl behind the bar was very apologetic and lovely but what did come stone cold, and then asked them to re heat and less than half the food came back, in which we got a refund and we left, would not recommend!

Second visit to have an English breakfast and just as good as the first. Special thanks to our waitor Dan who looked after our table throughout. Will definitely return. Updated - now a quiz night on Tuesdays!

Our go to local place for a great gluten free feed. Highly recommend this place in Fleet town centre.

Everything was good and allowed my friend and I to have a few drinks and some lovely food whilst my kids were happy with games to play and their type of food also!

Great place to eat. Delicious food and friendly staff.

Great food, and cocktails. The service was absolutely brilliant, so efficient considering that when we visited, it was only four members on the bar/floor, and the place was packed. Well done!

Lovely lunch with youngest son (he paid) and his charming girls. Very good food and friendly staff. He struggled a bit with the on line ordering (see photo) so had to help him but apart from that had a great time. Mac and cheese went down well with oldest daughter in between completing a 27 piece jigsaw. Glad we didn’t go to Maccy dee. Thanks Matt

I popped in to have a very quick supper after a long, difficult day. The atmosphere was relaxed, warm and welcoming and I ordered the smashed avocado with poached egg, which was delicious! Thank you, particularly Christy, who not only provided amazing service but also a big hug! Your kindness was much appreciated!

Great vegan options and some really tasty dishes. Also nice cocktails to wash it all down!

Another dog friendly premises, lovely breakfast, beautifully presented, they even had free treats for our dogs. Lovely atmosphere, great service.

Great Sunday morning breakfast. Highly recommended. Downgraded atmosphere by a star as it was quite noisy when we were there

Best breakfast for miles around. Service is brisk and friendly.

Staff friendly but complete chaos with the Christmas menu. Staff admitted the menu was confusing and it was the blind leading the blind. Will go back as no doubt a one off. Staff very friendly.

Me and a few friends gave here for drinks and shared a few side dishes. All was lovely and staff were friendly and polite. We had some fries and cocktails. Perfect place for that

All ways constant friendly staff well priced food, huge improvement since it first opened.

This was my second visit. I came for first time last Christmas for a works party

Heerlijk groot restaurant met een uitgebreide vegan kaart. Je scant met de QR scanner in het menu, betaalt en even later wordt het gebracht. Het was heerlijk eten en veel keuze.

We ate here on both Saturday evening and for brunch on Sunday. On both occasions we were very impressed with the service and food. The decor is inviting and interesting, toilets were clean and well stocked. The menu has something for everyone, all in a party of 7, we all enjoyed our food. It was hot tasty and brought to us quickly but not too quickly which personally I prefer a but of a wait to chat. I would prefer to order at the table but understand that different places have different ways of doing things. All staff were friendly and attentive, noticing that we had returned from the night before. Child friendly and dog friendly, it was thouroughly enjoyable. I actually didn't want to leave at all on Sunday and considered sending a courier to fetch my slippers. Bravo! We shall return!!

Sadly, out of our party of 6, only one of us was happy with the food.

Love The Lounges, really good food and service. You know you will have a great atmosphere and it has a lovely vibe for chilling out & having dinner with colleagues/friends. Worth going to visit the ones local to you.

Not the best. Eggs bland and for a place that dose all day breakfast you would expect them to have hot sauce or Tabasco.

Probably best brunch spot in fleet. Good food and friendly staff, nice atmosphere and plenty of space between tables. Cocktails are good too! colouring for kids and dog friendly (I don't even have a dog 😆) white choc cheesecake was lovely but sticky toffee pudding not the best I've had - bit too date-ish and not toffee enough despite the sauce. Big lounge breakfast is very big!

I accompanied my special needs son and his girlfriend on their date on Wed 11 October for lunch in Fleet. Ive spent many years testing food in restaurants. I ordered a fish finger sandwich on white bread. My son had a lounge burger with cheese and bacon and his girlfriend a plain burger. My fish finger sandwich smelt of fish , two slices of bread with wet lettuce and burnt discusting fish fingers and awful tartare sauce . The bacon on the burgers was sinewee and undercooked. 2 cokes and a water was 45 quid. I felt sick . Do not order. Fish finger sandwich from Fleet. Awful food

Disappointed the quality of the food has declined and isn't very good value for money. Service was good and attentiveness and clean and atmospheric.

Always consistently good food and service. Never had a less than excellent meal here. Thoroughly recommend.

Chaotic, loud, disappointing food. Have to order yourself at the bar - there was quite a wait. Will not return.

Just had tea for 2. Great service but no other customers, so no atmosphere to speak of

Food was tasty and the atmosphere was nice. We went on a Monday night and there were only 3-4 tables eating so quite. We went for the “Cheeky Monday” deal- a meal and free glass of house wine. Staff were unsure which drinks were in the deal so manager was called over to assist. We were told all the soft drinks were in the offer and when my drink was scanned the bar staff confirmed it had gone through with the deal. However later I realised I had been over charged. When I questioned this I was told there was only a discount on the soft drink and still a cost. The member of staff said she didn’t usually work Mondays and didn’t know much about the offer. When I pushed further expecting a refund she said all she could do was call her manager. Deals need to be more transparent and staff need to be better trained on the menu. Really dampened our experience as I was hoping to come back to the Baby group with friends but now we won’t be returning. Staff were unhelpful and didn’t seem bothered about the issue.

Perfect as aways, pity they stopped serving Estrella

Eaten here a couple of times recently and had the lounge breakfast. Food is excellent and great quality. Menu is extensive - something for a variety of tastes and times of the day. Staff are attentive and polite. A great experience and I would recommend

Tapas was great, problem is they need servicing staff not a naff app. Get rid of the app and it would be 5* across the board

Place was quiet, placed my order via Web. 10 mins for one beer to arrive and 25 mins for a hard burger. No staff there but that's the norm nowadays ! Just one person..by the way. Spoons is better. Cost of Brewdog in here £6, spoons..£3.50...

Good food, lovely atmosphere, but took over half an hour for our first drinks.

This is not haute cuisine. But it's served quickly, was hot, and tasty. Just what we were after on this occasion. With Hazy Jane and Punk IPA on tap, what's not to like.

great place to eat and we can bring the dogs

First time visit to this venue, admittedly it was early lunch time, service was great the food we had was superb. Highly recommend the Nasi Goreng, had similar at Wagamama in my opinion this was better.

Updated review: previously rated 4 stars, although good experience generally, I had marked down due to slow service. However, I visited again recently on a busy evening. Service was quick (both at bar and when ordering via app). Food, selection of drinks and atmosphere all good.

The food was amazing and most of the staff were lovely and helpful, however we found the manager behind the bar to be quite rude and abrupt, his only concern was to socialize with staff.

Why do the staff feel the need to clear the table while some are still eating !!!! It’s rude and disrespectful one of the table was still eating, staff came and took away plates from others who had finished We then had to ask for napkin as that was taken of the person still eating Food was good but this was forgotten due to the staff member, last person eating felt rushed The place wasn’t busy. I have visited many lounges but never had this happen before.

Thanks to Chris and the team at Alento. What a lovely relaxing place to enjoy an evening meal. The service was first class and the food was spot on we had burgers and beef brisket chilli which I would highly recommend. Well worth a visit.

Tasty breakfast. Friendly staff

This restaurant was recommended to us by a friend - and what a great find! We came here as a group and everyone in the party commented on how good the food was. There really was something for everyone here - Tapas, Indian, burgers, salads and lots of vegetarian choices. We loved the choice of alcohol-free cocktails and fresh lemonade. Service was excellent with food and drinks served promptly and staff very accommodating with various requests when it came to serving late-comers and dealing with dividing the bill at the end. Would definitely come back again.

Really nice place. Loved the food. We had tapas and fully recommend it the atmosphere and service are both great.

My husband bought me here for breakfast, he said the food wasn't as good as the last time he visited, and my sweet pancakes didn't have a lot of topping on, although yummy, it wasn't "special". Lovely atmosphere and attentive friendly staff. Think we may have had a chef off day, so we will visit again.

The offerings of this establishment are not unique, in terms of food choices, drinks or pricing. In summary, in my opinion, there is nothing special to report about Alento from this perspective, and just like other hospitality venues around the UK, they can come and go, and if they are not careful they will go. However, what is unique about Alento though is Chris, who works front of house. He is simply amazing for any hospitality venue, and Alento are certainly lucky to have him on their team. No matter how busy he is, he makes time to make you feel welcome there, and nothing is too big of an ask for Chris. Chris is not like a typical hospitality worker giving out bare minimum smiles and bare minimum service. He is a truly genuine chap, and you can tell he genuinely loves to keep his customers happy. In my opinion, for him, hospitality is like a vocation, not just a job. Look after him Alento, or you could lose him, because he is exceptionally highly employable, and gold dust to your business. This review is from one of your most regular customers. {Food score based on high quality, but marked down for pricing and food choice}.

My partner and I come in here regularly for dinner and drinks. Chris, who works front of house at Alento, is a true anomaly. His authenticity and passion for his craft shine through every interaction. Chris's commitment to keeping his customers happy is unparalleled, transforming a visit to Alento Lounge into an unforgettable experience. Alento Lounge, please take note and treasure him dearly, for individuals like Chris are hard to come by. He is a rare gem in the industry and someone whose talent and work ethic make him highly sought after. His exceptional employability is a testament to his remarkable skills, and losing him would be a great loss for your establishment. A visit to this establishment wouldn't be the same without Chris's warm and genuine hospitality. I implore you to nurture and support his growth, as individuals like Chris bring immeasurable value to establishments like yours. His genuine warmth and dedication make him the heart and soul of this establishment. Chris, I extend my heartfelt gratitude to you for consistently going the extra mile. Your unwavering commitment to exceptional hospitality sets you apart, and it is because of individuals like you that Alento Lounge remains a preferred destination. Keep shining, and may your genuine enthusiasm continue to brighten the experiences of all who visit this remarkable establishment.

The offerings of this establishment are not unique, in terms of food choices, drinks or pricing. In summary, in my opinion, there is nothing special to report about Alento from this perspective, and just like other hospitality venues around the UK, they can come and go, and if they are not careful they will go. However, what is unique about Alento though is Chris, who works front of house. He is simply amazing for any hospitality venue, and Alento are certainly lucky to have him on their team. No matter how busy he is, he makes time to make you feel welcome there, and nothing is too big of an ask for Chris. Chris is not like a typical hospitality worker giving out bare minimum smiles and bare minimum service. He is a truly genuine chap, and you can tell he genuinely loves to keep his customers happy. In my opinion, for him, hospitality is like a vocation, not just a job. Look after him Alento, or you could lose him, because he is exceptionally highly employable, and gold dust to your business. This review is from one of your most regular customers.

A year ago or so after my last visit, I thought I’ll never return again. I didn’t like food last year at all, it was below standard. I did return and what a transformation, food great, staff-exceptional customer service, amazing turnaround of the place, loved it. I’ll be back soon, I’m your raving fan!

Really good food, with a wide variety of menu. Well stocked bar along with it. Definitely a great place to catch up, have a beverage and relax

Great service, yummy breakfast muffin

You can use the website to order straight to the table for food and drinks which is convenient. It was pretty busy but not overcrowded on a Friday night and we had a great time. A great place that we will revisit

Excellent food and service. Great Gluten Free menu. Served by Chris, credit to your company, amazing service.

Family took me as a birthday treat, delicious Tapas selection, great service in lovely surroundings!

Good food and service. Interesting concept where you can eat, drink and linger.

Quick service and well prepaired food

First visit no problems , staff brilliant

The shakshouka and biscoff doughnut were the best thing and the overall vibe is pretty chill around lunch times

Good location, nice food, good service and the place is just great! Also very dog friendly 👌

Went for dinner which turned out to be an awful experience for me at the end of the night. Unfortunately I have suffered from really bad food poisoning from the tapas selection (food poisoning called Campylobacter) And having read other reviews, turns out I’m not the only one to have gotten food poisoning from Alento Lounge. Such a shame as the place did really show potential, but sadly I will not be going back again…

Really good experience at this Lounge in Fleet. Service was incredibly friendly and welcoming. Drinks and food were amazing albeit a little on the expensive side. Always recommend a Lounge to anyone looking for a good meal out or a night out with friends.

Food and service was excellent. Polite and friendly staff and a really tasty variety of food choices. The only issue we had on our day was the smell of the restaurant, It was an unpleasant eggy smell, however we stayed due to the overall positive vibes from the staff.

I ordered a carbonara it took approximately 25 to 30 mins to arrive and the restaurant was at 15 percent capacity. Unfortunately for myself when it arrived it was extremely overcooked and was more like a spaghetti omelette, minimal amount of bacon and and abundance of rocket. I'm very sorry but most definitely my worst experience of carbonara. I returned it and just had to get a takeaway burger as I have work commitments. Me and my colleagues arrived at 12 .55 and by the time I received my takeaway burger it was 13.50 pm I will definitely not return to this establishment for work lunch anytime in the future . So disappointed and really wish that I'd took a photo to submit as proof.

An excellent dog friendly restaurant for breakfast, our dog Ellie was given water and treats before helping us with our English breakfast.

We came in 04/03 for dinner and my nans meal was burnt. Not only was Alistair super lovely and attentive he made sure the rest of our experience was execellent. He offered my Nan a free dessert and even made mine free aswell. We will definitely be back, everyone was so lovely but our night was made from Alistair. Thankyou!

Allergy noted, special brunch choice prepared. Full English breakfast was really good, atmosphere was good until the dogs arrived! Obviously the dogs took a dislike to each other then it was just like being at the kennels! On the positive side there is plenty of seating towards the back away from the dogs which were at the front.

Friendly, helpful staff. Generous portions. Spacious, comfortable and clean with interesting decor

Visited today with friends, my 2 little ones and young niece. When people suggest family friendly places, I'm quite apprehensive, as its usually not actually child friendly but I was very impressed today! Very reasonably priced, extensive kids menu with free extras such as the drinks and healthy snacks included in the price. We ordered via the qr code and found jt very easy and everything came out quickly. The cutlery was actually child friendly, colourful, reusable plastic cutlery too, which was great. The toilets also contain free Feminine hygiene products which I thought was absolutely amazing. Our visit was just lovely from start to end and I'm just sad that we don't live closer to visit more often. This was the perfect visit for a mum who can sometimes be anxious about taking young children out to eat, so thank you for an amazing, relaxed visit; I will certainly be recommending this to everyone I speak to, regardless of how close we live! Lisa x

Great food, great prices, coped with large group well

My second visit. I had previously bodies in December 2022 with friends. I had some time to kill and was seeking something tasty. I love the idea of tapas and so came on. I had the three piece tapas and water. Ordered from the table via the app without issue. The service is not the fastest but I was not in a hurry. There were a lot of noisy children, but this can’t be helped at lunchtime. Loved my dishes.

Excellent service and food. Loved the ambiance. I will definitely be going back.

Staff were great, and the food was very good.

I was really excited when this place opened. It is what fleet needs. However, it is not hygienic here - have caught campylobacter here (confirmed by sample results). I have eaten here 3 times and each time I have ended up catching a very nasty food poisoning bug called campylobacter. I called the council after receiving the letter confirming it was this bug, but they said no one else has reported cases here. Unfortunately I will not be able to go back as I have ended up so ill every time I have gone. Please can you look into your food hygiene (aware you have 5 star hygiene rating). This cannot be a coincidence. Also, the hand sanitizer at the bar is filled with dead flies. It is a real shame as I love the concept and was glad we were getting more restaurants in fleet.

Loverly food had the full breakfast all hot and well cooked delicious

Wow, 3 hours for 3 courses. Bar service was almost as slow. One chap who served us was very nice, but boy it was slow.

Recently opened and a few finishing touches required. Amazing staff and great service.

Disaster from start to finish Party pre ordered food Run out of or low on certain things before we ate Very late serving first course. String left on pork belly Mash runny cold and lumpy Vegetarian main meals missing when serving Had to go and cook them Everyone else finished before they arrived. No other customers in the place No atmosphere Run by four or five youngsters. Very very disappointed.

Tasty food, had a delicious chicken sandwich.

Very nice place for an early evening tea. Tasty food, nice ambience and even some board games to entertain the kids!

Really lovely atmosphere and the staff were great with any request, nothing was too big or too small, they were happy to help. Can't wait to come again.

Great food, great service what more do you need. 😊

Nice restaurants settings, great food

I love this place, such a cosy and relaxing atmosphere, the staff is super friendly and the food is full of flavour. I'm always happy to go back there

First time but certainly not last, we loved the service, the cleanliness, and the food. Staff was really friendly and the atmosphere definitely great. Thank you for such great experience!

Beware Beware Beware Beware Be Very careful when you scan the qr code on their menu it takes you to a site asking you to signup asking for credit card details nothing to do with the restaurant i have been refunded it appears on your statment as ht.ck.pro for small amounts 3.99 ect They then charged me twice for the same meal wont answer there phone Slow Service Beware pay cash signup to nothing

Great food, wide range, served timely and great ambiance.

First time we visited and we were very impressed. Lovely staff, lovely interior and amazing food. Went with my wife and two young children for an early Saturday lunch , it was perfect

Good tasty food and beer selection on tap is reasonable. Cocktails seem popular but didn't try them personally. No table service so had to go searching for kids menu which is separate from main menu. Nice decor and ordering at the bar for meals - well you either like it or prefer table service; I'll leave it up to you what you prefer! Been there for lunch and dinner, my wife was a bit put out by the chicken crumbed fillet which was nice and came with a range of sauce options which she wanted teriyaki - turns out they didn't have it, but rather than give her the option to change meal they brought out the other sauce's instead. She would have preferred to change her meal option instead.

Four of us ate there this evening (4th Oct) and 2 of us were very disappointed with the food and all of us were disappointed with the atmosphere and ambiance. I had the cheese and bacon burger and it was without doubt the worst burger I have had in a restaurant. Definitely not worth the money. My wife’s main course was sub standard and to round the evening off, she nearly broke her neck slipping on a piece of lemon on the floor in the bar! This is a new restaurant and if the food does not improve, they won’t be there for long. The front of house staff are trying and friendly, but being let down by the kitchen.

Great brunch menu and variety for vegetarians

Nice decor, pretty good food, but our coffees were only barely warm, and the rice in the curry was dry and hard (i.e reheated). No one asked how our food was. We'll probably give them one more chance at some point. I think they want to be like Bill's, but they're not quite there yet.

Just ok, should be better given its location. Table service was a bit slow and the food was quite ordinary for the price. A few of the staff were very hardworking and seemed to be carrying others. It has not long opened so hopefully our experience was just a one off, as Fleet high St is screaming out for a place like this.