Albright Hussey in Shropshire

Refusing to get back to you, Lack of contact. Management in a Daze Had set plans for a wedding Reception here. Its a beautiful location but sadly let down with poor customer service been waiting days for a reply. Rang up numerous times to be waiting Call back. Can't even book a room. Had no reply to my emails, just poor service. Sadly I have no answers and will have try and find somewhere else cause or poor service for nice location an venue.

Nice little find for midweek work hotel. Car charging on site if you have an ev. Grounds are pleasant if the weather is good. Couple of black swans

Beautiful hotel, lovely location, friendly and attentive staff

Check in was straightforward and staff available to help. Room looks a bit old fashioned but really liked the bathroom as well lit with spacious bath. Room supplies were ample.

Attended a networking breakfast, location is lovely and the room was pleasant 😁

We (large group of friends), visited Albright Hussey for NYE. It was absolutely fantastic! 3 of us Gluten-free and for the first time ever, we felt as special as everyone else 🥰. The food was incredible, the service second to none, they honestly couldn't have done anymore. We had a fabulous night and cannot thank the staff enough for all their hard work including the DJ who did a great job! The rooms get a 4 stars because they are not the main attraction of this hotel and there's room for improvement however, I would return and stay here over and over.

Great party venue. Food was very, very good especially for a large party. Disco was not bad. The service was good and beer choice okay. Rooms were present and very clean. Would recommend for any function. Outside gardens were beautiful and they even had two black swans.

Washed ashore here with other stranded souls following cancellation of all trains out of Shrewsbury. Turned out to be a great evening.

Came here for a 70th birthday party. Parking good, reception people happy, helpful and friendly! Great welcome - over 100 of us. Bar people diligent, hard working and attentive all throughout the event. Atmosphere brilliant - decor cosy but not dated and kept well. Food served by speedy people and well cooked and presented. The plates were HOT!!! Well done chef ***** gold stars. The whole place was CLEAN and toilets spotless!! As hard as I looked I could find nothing to say even a query to and I know hotels. Thank you all so much for a really smashing visit. The lass on reception when we left took our thanks and beamed with pride. A credit to your hotel as all your people were. Even the black swans were proud to be living here!! Brilliant keep up the great work.

The hotel is well priced and looks amazing from the outside the bar area is good and fairly modern compared to the rest of the hotel, the breakfast room and the corridors are period fitting, the bedrooms are comfy although it feels a little dated, I stayed mid week for work and would stay again if I was in the area but I would say the restaurant needs a bit of updating or some better lighting from the dark panelling. It’s a lovely setting and there are good transport / taxi links into the local town for activities or other restaurants if your staying for a few nights

A beautiful venue, with friendly and efficient service. However, we were given a 'bijou' room, which was so cramped we could not open the wardrobe doors and drawers properly, as there was very little space between the front of the wardrobe and the side of the bedside table - had to squeeze items in and just kept some in the suitcase. TV was tiny - one attempt to turn it on failed, but it wasn't an issue for us. Window looked out on a farm, with horses, which was quiet and peaceful. Bathroom was lovely, with plenty of hot water; but my pillows were the lumpiest I've ever seen! So uncomfortable I could not sleep properly, and with or without pillows had a neck and headache. I think we were unlucky on this occasion, as the rest of the hotel was amazing and beautiful. I would suggest visitors check the room before booking if they can.

Very nice place, good service & friendly staff... expensive though

We had our wedding at the Hussey and Paul and the team were amazing throughout. We met with Paul and the team on many occasions prior to the day and they helped us to plan and make the day very special. Our guests also loved the venue and we couldn’t recommend the venue enough. The team made sure the day was exactly as we needed, the food was great and everyone couldn’t speak highly enough about the Hussey.

Lovely place, warm welcome, friendly staff.

We booked here as a quick bank holiday getaway, and while the hotel was beautiful and the grounds are great (even in the British rain!) there were a few little details that stopped this being a 5-star review. The location isn't too far from Shrewsbury town centre, however, it is more ideal if you drive as not everyone can afford or be able to get a taxi here, and public transport looks nonexistent. On arrival, we were shown to our room and asked if we'd like a cooked breakfast in the morning. We said yes, and looked forward to the morning. The room itself was beautiful, but the bed was far too creaky even to sit on, and not ideal for 'romantic' activities. The spa bath was lovely, however, it is an accessiblility nightmare even for able bodied people. The bath is far too deep with no step up into the bath, or to reach the taps, which could lead to a serious fall. Throughout the night, also, the noise travels quite easily from the downstairs areas into the rooms. Also, we were informed by signage to close the bathroom door whilst running the bath and to switch the extractor fan to clear the steam - but there was no extractor fan? The next morning we went downstairs to have our cooked breakfast, and while the service was polite, it was also lacking in terms of coffee refreshment and choice of breakfasts. After this, we went to reception to book out and were presented with the bill of £15 per person for the cooked breakfast - which wasn't mentioned the night before. The issue of the money isn't the problem, but the cost should have been mentioned before taking our names for breakfast. Also, when booking out, we asked for numbers for a local taxi service and the receptionist looked taken aback, and gave us a piece of paper with numbers to call, with no offer to call for us or an offer of help. The setting was lovely, and the age of the building shone through, however, I would struggle to recommend it at the cost displayed on the website, and struggle to see where the quality of the 4-star rating is.

Room 7 Stayed 4 nights Great room Quite location Lovely bed best sleep Great quality towels Didn't eat there WiFi on and off I would stay again Thanks for a pleasant stay

The place was amazing, food delicious and the staff very friendly, but we did have to keep going to find them to refresh food and drink

Very nice hotel, clean and nicely decorated, with friendly staff. Will go again.

We stayed at Albright Hussey Manor for one night. Room was very comfortable and clean. Nice traditional decor and our room had a good view of the gardens. Lovely cooked breakfast, friendly staff and only a 10 minute drive into centre of Shrewsbury.

Beautiful place, can't fault the extremely friendly service. Thank you all for a lovely weekend. Regards . David and Kim Goodwin.

I was considering this venue for my daughter's destination wedding. Since have learnt that they are cashless now. So have now decided that I will definetly not use them as I will not support a business that does not support cash.

My Daughter had her Wedding here, and it was an amazing day. Really well organised by Emma who was absolutely fantastic at sorting and getting everything running smoothly food was excellent . All staff where friendly and professional a truly memorable day thank you all.

Had our wedding here yesterday and it went so smoothly!! Emma is an absolute gem and Steve who also works there was a godsend! Absolutely lovely down to earth people who will go out of their way to help you! Thank you for making our day so special! ❤️

Excellent hotel with gorgeous rooms. Lovely food. All set in stunning surroundings

It really looks the part but the food was disappointing.

Elegante hotel en las afueras para disfrutar del silencio y la tranquilidad

Needs a lot of work doing on it but very pleasant staff

Booked this hotel to save our wedding anniversary from disaster following a very bad booking. Lovely spacious room in the old building with a jacuzzi bath for two people. Although a little cold a heater was provided and once in bed soon warmed up! Lovely hotel and the staff are lovely will definitely come again. Thankyou!

A very disappointing stay .The room my daughter and I shared was anything but fresh and clean.Torn curtain linings, silver gaffer tape on the old beams to keep out the draft and cobwebs in the bath. Not a welcoming sight! We were booked in for 2 nights to celebrate my birthday but only stayed for 1 as there was No food available after breakfast on the Sunday. We were not notified of this. Will not be staying there again.

Beautiful tudor hotel in the countryside,little stream housing 2 black swans right outside. Staff were really warm-welcolming and helpful,would deffo return!! Pet friendly, our 2 dogs loved it too!

Attended here for a wake of a friend The food was gorgeous, service superb and parking more than adequate Really lovely place

Went with my family for a 'clan' gathering, 5 rooms booked for a night's B&B + dinner. Really beautiful and historic building. The 2 rooms in the 'new' wing were pleasant and comfy, but the ones in the historic old building were fantastic (unless you dislike characterful and quirky!). Food wasn't being served when we arrived early afternoon, but the chef made up a great plate of fresh sandwiches and chips. Dinner and breakfast were excellent. Highly recommended, but go for the old rooms!

I attended a fashion show and lunch event with friends this week. The venue and food were good. However, as I was driving I decided to order a bottle of Nosecco, de alcoholised wine to share with my fellow drivers on my table, to compliment the non drivers bottles of the ‘real thing‘! I was astounded to discover I was charged £22.50 for this bottle, the same price as a bottle of the hotel’s house wine! To put this in perspective, a bottle of Nosecco in the supermarkets currently retails at between £3 and £4.00 a bottle! On querying this huge mark up with the barman, assuming he had mistakenly over charged me, I was assured this was the correct price! I do understand there does have to be a corkage fee but £18.50? How can you possibly justify this Albright Hussey? Shame on you !

My new wife and I had our wedding here October 26th. Paul, Emma and the rest of the team (sorry, didn't catch names!) were all fantastic. We approached them earlier in the year after we were severely let down by Madeley Court Hotel. Paul and Emma made us feel so welcome and we wished we found them straight away when looking for a venue! The day itself was so well organised that we didn't need to worry or stress. They set up an indoor and outdoor area for the ceremony to see what the weather was doing and we thankfully had it outside. It was such a special occasion. The wedding breakfast was brilliant. Everyone enjoyed the food. Then, in the evening, the house DJ (again, didn't catch a name) was brilliant too. He knew how to keep the dance floor full. Then, for night time, we stayed in a lovely historic bedroom. We were knackered, but enjoyed the jacuzzi bath! Thank you Albright Hussey team!

Lovely hotel, staff were amazing, I left my handbag in my room and checked out. The house keeping lady was so quick to return it to me. Thanks 👍 I stayed in room 8

Picturesque on the outside. Tired and corners cut on the inside. Room was clean and the staff were friendly and helpful. A skeleton service is offered mid-week, so perhaps it is better on a weekend? The continental breakfast, costing £9.95, was picked up from the lobby. Consisting of a Quaker Oat so Simple pot with the 99p logo attached. Hot water was provided. Plastic-wrapped pastry, yogurt from a fridge and assorted biscuits. Not what you'd expect from a 4 star hotel. Dinner wasn't much better, but at least they offered it. Beer was good, saving the evening. I would not return.

Beautiful location for a wedding!! Would recommend to anyone!

Stayed in room 23 for a family wedding weekend. The room was very disappointing. Tired and very old fashioned decor (circa 1990s) Uncomfortable mattress on which you could feel springs. Poor quality bedding and towels. Bathroom also very dated and a bit grubby in terms of bits of mould, hairs etc. Also bathroom layout appalling....we literally had to walk sideways to get in the door and there was hardly any room to move once inside. Car park right next to the window so lots of noise. Also as other reviews have said you could hear people going for a pee upstairs because soundproofing non-existent. Cooked breakfast very average (hard egg, one sausage, one piece of bacon) and disappointed to see cheap, long life plastic wrapped croissants. How hard would it be to pop some fresh ones in the oven for 5 minutes? Rather than write a poor review after leaving I did raise my concerns with manager during our stay. He offered no apology and seemed almost resigned to my feedback. He just said "We've had a really busy season and no time to put rooms out of commission to do any work on them." Not really an explanation for not redecorating/refurbishing rooms for over 25 years. I just want to say it's a false economy as lack of attention to customer comfort and experience means you won't get repeat business! I'm guessing the owner literally banks on people like us who stayed for a wedding and had no choice but to pay for an overpriced room.

Fabulous service at a great location. Not cheap but then quality never is. Food was excellent.

Lovely place for a wedding beautiful venue and good servhce shame it's a card only venue no cash accepted at all

This venue is absolutely wonderful for a bespoke weddingThe patrons could not have done anymore to make my stepdaughter’s wedding perfect From the moment that we arrived everything was in place from pleasant helpful staff a fantastic meal and a perfectly set out dining room The outside area dedicated to the exchanging of one’s vows is so peaceful and well set out It was obvious that my stepdaughter’s mum had worked extremely hard with the patrons to ensure that this was a perfect day for both bride and groom So thank you to all off the staff and “mum” for making this a perfect day This venue is highly recommended Ps we did stay overnight on a b and b basis. Again the room was clean, tidy and had everything that we required and also highly recommended

Lovely venue, staff and food. A really tranquil relaxed place.

A huge thank you for all the help that Lucy and Kim made to accommodate my stay. Also I would like to thank Nick and the breakfast assistant who made me feel welcome. I will be back soon.

What a beautiful day we have had here celebrating our daughters wedding. Friendly staff. Fantastic food. Celebrated very beautiful.

Nice Manor house for wedding but food a bit plain

Great place to go a great place to service was very good I would recommend to anyone about this place

Only stayed for a very short time but the room was pleasant and very well prepared (by Debbie according to the card), I loved the fact they had coffee filters in the drinks station. The staff were excellent, always on hand and incredibly polite. The breakfast was very good.

VERY GOOD!!! 😁😁😁 Enjoyed this stay very much!! The food was very good! 😎👍 Staff are very helpful and friendly! 😁😁😁 Thanks for the good stay, Paul Goode

Lovely place to stay and friendly helpful staff

My original review was written on the Sunday night when we had all the issues, and yes after spending time with the owner we were given a discount of 1 night’s accommodation, and we’re we’re grateful for the refund.

Went here for a wedding. Only saw the bridal suite,which was beautiful and clean. Food served at the wedding breakfast was very tasty. Staff were all very pleasant

My sons wedding 2 days ago was absolutely perfect from start to finish. Fantastic location, beautiful building, all the staff were 100% spot on, food amazing. If anybody is looking for a local wedding venue this definitely is the place to be. Paul the owner was about all day making sure all was well 👍😀👌👏

Visited for a group meal. Excellent meal and service. The only thing that was occasionally an issue was the level of staffing at the bar.

Great place helpful staff. Order dinner in advance of stay. Easy access rooms available on ground floor very comfortable

Couldn't of asked for a wonderful place to have my daughters wedding stunning views from the windows beautiful grounds for the photographs service and staff Couldn't be more polite and helpful

A lovely hotel in the countryside just outside Shrewsbury. Some of the fittings are a bit tired but kept nice and clean with a comfortable bed

Always Superb. The best dining in the area.

Beautiful hotel and venue for any occasion. Lovely friendly staff and the breakfast was of great quality.

Very impressed with the whole venue. Went to discuss wedding planning and have fallen in love with the place

First the good... Great night away with a fantastic taster menu dinner in the evening and superb breakfast, both beautifully cooked, accompanied by open fires in a 15th century manor...just what was needed on a stormy and very wet weekend. Now the things to improve... whilst clean and tidy, decor was a little let's say dated, the bedroom tv, tiny for old eyes and the bed groaned upon any and every movement. Please dont think this detracted from a brilliant stop over, loads and loads of hot water, wonderful eating, great staff and a lovely location....thank you

Loads of character. Great staff, friendly and welcoming.

From the time we arrived to the time we left this evening was Fantastic. We had visited before on several occasions and have never been disappointed. MALCOLM ( Maitre de) was his usual friendly and welcoming self. Prosecco and Canapés to start where plentiful and delicious. The main 5 course meal was EXCEPTIONAL. The Young Chef (21 yrs) and his small team turned out a Spectacular feast. They are a very talented team. The Front of house staff where very attentive and professional. The drinks and Wine list is extensive and NOT overpriced. The DJ with his Disco was Great and played some classic tunes. The Fireworks at midnight were BRILLIANT. The Family that run this historic building are very friendly and were there on the night to celebrate are good people, who treat their Staff with Respect and Dignity. A couple of Waitresses even sat with the family on their table and had a drink and even a dance on the dance floor. It's obvious to me that this family care for and really appreciate the Staff. The staff in turn are a credit to them. These are the types of local businesses that we all should be supporting at this difficult time. We will certainly be re visiting for Valentines etc. To those of you that cancelled. You lot really missed a treat. Myself and my wife know alot about hospitality as I was a Chef and my Wife worked front of house for 15 yrs dealing with the Royal family and VVIP's. All of this for only £109 per head. EXCELLENT VALUE.

I was attending a wake at the hotel so a sombre occasion. I was greeted upon arrival and directed into the function room. It was very spacious and airy and felt covid safe. Staff were efficient and friendly. Hopefully my next visit will be under happier circumstances.

Here for Christmas party, food was good but our company paid for a private bar and room which was unmanned all night so we had to use the communal one, which then closed at 00:30 and nobody came into the private room to tell us of this or that they were taking last orders

Lovely lovely place , bit out of town but we'll worth a visit

Beautiful place to stay and book weddings. Fantastic grounds and organisation. Very pleasant staff

Beautiful place ... would highly recommend

Amazing hotel, more like a sprawling mansion surrounded by rolling countryside. Friendly, helpful staff. Only downside was difficulty accessing WiFi or mobile network due to remote location. But in a place as beautiful as this, you don't want to be on your phone all the time! Highly recommended.

Absolutely stunning hotel, with beautiful surroundings and historic history attached to the buildings My only flaw was the cost of the breakfast, I'd say its slightly highly priced for what it is But overall fantastic hospitality, and stay at the hotel

Nice hotel very friendly staff. Would like to visit post Covid to see it running properly.

We went to a wedding celebration, it's a lovely hotel, the grounds are beautiful, love the black swans! Lovely setting in the Shropshire countryside. Olde worlde feel inside. The staff are a credit to the hotel, they made us feel so welcome, couldn't fault the service and food.

Beautiful place great food excellent staff 👌😀

Nice day seeing the sister in law getting wed.. great service.. loverly old building with great views

Lovely venue. The breakfast are very expensive but fairly plain. You would expect a better quality breakfast for the money you pay

Beautiful property and grounds, close to Shrewsbury. Room (#10) is large and comfortable. TV small and free WIFI good when you can log in. Reception and dining room staff either patronizing (Fawlty Towers) or flustered. Reception gave me a scrap of paper with taxi phone number and told me to book it myself. Waiter seems to enjoy making disparaging jokes about his “american cousins”. Breakfast otherwise excellent.

Nice place looking for a nice venue 2 get married an this is a contender

Lovely backdrop to an amazing day, staff were friendly and helpful.

Very good, Granddaughters wedding. Weather not good , but everything else was very good. Used to go there in my working days, for lunch, and Xmas meals. I think the owner was Ken Micah then.

A lovely location, ancient and full of atmosphere. Food was excellent with bar prices a bit hefty but can be expected for a 4 star hotel.

A last minute booking as a train connection was missed. Very helpful staff and a real bath- great after a day’s walking. Breakfast was spot on: perfectly cooked and quickly served. Top marks!

What a lovely location and beautiful gardens, lovely food and friendly staff

Lovely wedding venue. We were part of the wedding party and we enjoyed our day however there were a few things we were disappointed with. Firstly the venue isn't exclusive which was okay until somebody was wondering around in tracksuits as we were taking pictures. Also, they only had one member of staff on the bar all night so trying to get a drink took ages. The receptionist was quite rude and abrupt especially when helping the wedding party know were to go as we hadn't been there before. We slept over in the honeymoon suite the night before and had breakfast in there too. We were told and we asked again if our dirty plates could be taken out for the bride and groom the following night and this was not carried out which was very disappointing. All in all, a great venue with lovely rooms which made for a great wedding but if the above were handled correctly it would have been outstanding.

Came for a wedding. A lovely venue and the reception staff were very accomodating and helpful. The room we had for the night was nice, but every corner had a cobweb and a spider. Would have hoped for a bit better considering its price and reputation.

From the arrival until we left, we felt ignored by the members of the staff. Over 2 days nobody has once asked us - how are we doing, how is our stay, how is the room,do we need anything ? While passing the house keeping ladies not only they have not replied to our greetings but they made us feel like they were annoyed that we were in their way.Three times we had to wait about 5-10minutes by the reception to be acknowledge by the members of staff although there was nobody else but us waitng. Breakfast was very poor. Defenitely not the place were we would like to have our weeding. Very disappointed

Attended a private function in Marquee so didn't see much if hotel itself. However, the loos were good and the receptionist was really very helpful.

A very pleasant venue for my daughter's wedding.

Excellent venue for any garden party. Beautiful setting in the grounds of a historic house. Also very helpful staff.

Nice place but I thought it wasn't as clean as I thought it should have been cobwebs in the window were we had breakfast and there were thick dust in our bedroom draws

Attended a wedding here. Well planned but needs some more seating outside whilst people are waiting around for photos. If we had had a seat we might have had a drink in the sunshine

Great venue to have with their pizza oven. Price was good too, thought it would have been more for stone bake pizza Was about £10 for a normal one

Pub food, miserable staff, air conditioning not working.

Part of a wedding party, staff friendly and helpful. Room was very good and clean

Stayed here when attending a wedding nearby. Lovely setting. Good breakfast. Looks like a popular wedding venue at weekends so avoid if you want a bit of solitude. I found it cheaper to book through booking site than through their website. I enjoyed it.

We had our wedding here and it was such an amazing day . Paul and all the staff work so hard to make your time there so special . The manor is beautiful all the way through . Amazing place we loved it.

Spent the day here for my sons wedding absolutely amazing. Everything was perfect, staff friendly and helpful. They didn't have a top table but a lovely table just for them.

Absolutely beautiful wedding venue and grounds. Very friendly and helpful staff. Incredible food. Highly recommend.

We have been to this restaurant many times and it’s always been a treat which is why I suggested it for Father’s Day Sunday lunch. Again we have had several Father’s Day lunches there and they have been a nice treat. The moat restaurant and surrounding gardens have got lots of character and charm. When we walked through the restaurant entrance door we were met by a man who I can only describe as a casually resident or the hotel handy man ? It turned out to be the restaurant manager who took us to our table. All staff were pleasant but half them were dressed in casual clothes something you would expect when having a pub meal not a 4 star hotel ? We knew we had to carve our roast ourselves and they left us a leaflet on how to do it ! Starters were not an option and desert was trifle. We did have coffees but by the time the milk came the coffee was cold. If this is the demise of COVID it’s a great shame. What happened to being greeted professionally, having a pre lunch drink in the bar whilst looking through the menu then being escorted to your table and then your order taken and later served to you ? Or am I getting old. We have had several meals out since relaxation of COVID restrictions and serving staff have worn masks and served us individually. Cost of our lunch was very reasonable and I’m sure we would have paid twice the price to go back to the old way of service. If this is the way forward for this 4 star hotel restaurant it’s a shame

Stunning location, excellent friendly staff. Privilege to be able to work there as a Wedding Celebrant....

Went to a wedding here. Staff attentive and food good. Clean toilets.

Great place but Drinks way to expensive