Alachi in Kingston upon Hull, City of

Took the absolute mick, over 2 hours late!!

El servicio sorprendentemente malo quita el brillo de la comida Llegamos a las 5 el restaurante ni siquiera estaba abierto Esperábamos a estar sentados todo el lugar estaba helado tuvimos que mantener los abrigos puestos durante toda la comida 25 minutos después pudimos ordenar Luego esperó 1 hora para empezar Solo estábamos nosotros en el restaurante, pero lleno de pedidos para llevar Tal lástima que para cuando sacamos comida ya habíamos pasado comiendo Para cuando llegó la red estábamos hartos Qué pena.

Very nice food but long wsit for deliveries

food was piping hot and really tasty

Had Chicken Biriani veg curry poppadoms. Was beautiful and tasty lots of different spices. Yummy

only rating the quality so low as it was the incorrect curry which arrived with my order. i assumed it was a simple mistake as i ordered a chicken tikka madras and received a chicken tikka in its place. luckily i could eat it and it was very nice but this is just to say please double check your orders from now on. i know you were probably busy and i wasnt going to request a replacement as it was already quite late in the evening. still a tasty delivery just the incorrect one!

Nunca volver allí de nuevo, el servicio era abismal. Solo 2 grupos pequeños de personas en pero ninguna mesa lista para mi reserva de 2 . Pedir copas de vino tuvo que conseguir la nuestra como camarero desaparecido. Ordenado el camarero de la comida tuvo que volver con nosotros, ya que se olvidó de lo que pedí. Le pedí servilletas, casi tira una caja de pañuelos sobre la mesa. Así que nada de servilletas. Aunque he estado entrando allí durante años nunca volverá a entrar. Qué vergüenza ya que está perdiendo clientes habituales.

Good evening ruined. Guests had to leave before food arrived and some guests beyond wanting to eat. Not happy at all. Food arrived as writing this, some hot, some cold. Free poppadoms and not arrived. 1 lime pickle short, phoned twice, never again

Even though it was late it was excellent. Butter chicken was smooth and delicious. Tandoori mixed grill was excellent. Well done chef. 5 star.

Food was nice, as good as any Indian I have tried before. We decided to collect it though instead of delivery as from the reviews we read, we got the impression the food was nice but the delivery is always longer than estimated leading to the food being cold at arrival. Collection was even 10/15 mins longer than expected but they we was gifted with a pickle tray and poppadoms for our patience.

One of my faves for a really good tasty Indian meal.. very good value for money really good portion sizes and very good service.. lovely restaurant and takeaway.. very well recommended 👌 👍

waited 90 mins from point of ordering,

The food was absolutely gorgeous, thank you. 👍💞💯😁👌

Reservamos una mesa para 5 pm para 6 personas... Alachi no estaba abierto a las 5 pm para 6 personas! Sonó varias veces para decir que estábamos afuera y simplemente sonó. Llevó nuestro negocio a otro lado.

The food is absolutely fantastic! *****, i really enjoyed it thank you, I would highly recommend, Alachi. The delivery service was fast and very polite 🚚 😊 💯😁 and don't be afraid to try something new. I tried the lemon 🍋 rice and mouthwatering sea food it's was delicious, 🦐🍸 😋***** 😉🆕.

Pre-booked, then 'told off' for arriving 15mins late. Nobody else dining all evening. Then asked to pay cash when receiving the bill. The worst experience

Food dropped and spilled all in the bag. Was cold and delivery was too late

item missing alachi not helpful. told us to check in bag again. they left us hanging on phone talking to someone in the background we kept saying hello are you there. no answer then phonecwent dead. tried ringing back again on same mobile and a n other couldn't get thro. they eventually rang me saying they would check with driver and send korma out 20 minutes late not happy with there service

The food itself was absolutely delicious. According to tracking they tried to deliver to wrong address despite giving clear instructions regarding sat nav issues for our address had to call twice before order arrived.

Excellent experience. Food was all hot and tasty. Was ready for time given. Will definitely order takeaway from here again 10/10

Delivery hours late, lied to over the phone when I asked for updates and then started to ignore my calls. Finally got through to a rude member of their staff. Food came with missing item and curry was overly salty. Won’t order again.

Not sure why it was late but things happen. My 7 year old was starving so this time not great. Shoukd have least had a bit of disount or notice so i couod have cancelled and guven him beans on toast

Very nice madras! Good quality chicken as well!

food was an hour late and cold, no apology offered, was just told busy and then the phone placed down.

Still haven’t received food which was ordered for 6pm …got a message on Just Eat at 6.18 saying it was being delivered… it’s now 19.13 and no sign of it…the restaurant are not answering the phone as I’ve rang 3 times now

Amazing food, Amazing Service time and time again. We order from here often and they’re always dedicated to making sure we enjoy our meal. Give them a try, you won’t be disappointed! 5 Stars!

Great food and service, the only negative was the food leaked out of the trays.

3 hours waiting everytime we order

Delivery was vold only coming down Hotham rd my chicken tikka batl massala was disgusting it was like chicken in a full bottle of ketchup absolutely tasteless!!!! Never again !!!!

Pedimos una comida para llevar a las 18: 15 , nos dijeron 19 : 15 para la entrega, después de esperar 1⁄2 hr extra, llamé, dijeron que está en camino ahora! Otra media hora más tarde todavía no con nosotros. Traté de llamarlos de nuevo, pero nadie levantó el teléfono, sólo sonó y sonó, 21: 00 sonó la campana. La comida estaba fría, los bhajees de cebolla estaban fríos y blandos. 1 3⁄4 tarde. No lo suficiente.

Took over 2 hours to deliver from ordering with updated until that 5 minutes. No apology as to why it was so late.

Indian food at it's best. Lamb madras is awesome. Quantity and quality makes it my go to Indian. Brian Cottingham

Did not arrive after 2 and a half hours of ordering. Called the restaurant twice and was told 10 mins. Avoid!

I requested 18.10 for delivery, you changed that to 18.30, it arrived at 18.55

waited over 2 hours for cold food, awesome

Absolutely delicious! I normally eat in here and it's always good. First time to have delivered. it was piping hot, early and just as good as if we'd eaten in the restaurant. Will be ordering again

Stunning what a fantastic meal just gets better and better everything was to perfection 10/10

extra poppadoms after requested not offered. paid a lot of money and that is also for good delivery. shame

I ordered my food at 17.30 and delivery was supposed to be 18.35 but it never turned up, then they said 19.25 and it still hasn’t turned up and it is 19.50 now!!!

Ordered a drink and this was never delivered

I ordered one of their special menu items as hot as a phall and they delivered without losing the flavour of the meal The service was wonderful and the staff lovely.

Amazing food, super delivery - really friendly. Would definitely order again!

Satisfied with all aspects. Specially varieties of dishes and food tastes.

My food was ordered at 19.00 and wasn’t delivered till 22.00, then when it arrived the chips that was supposed to go with the steak was missing, the restaurant wouldn’t answer the phone either, to say I’m not happy is a understatement.

Really bad service food still not received after 2 hours 30 mins

I ordered over two hours ago and still haven’t got food and no one is answering the phone!

Over three hours for delivery. Restaurant kept giving us different excuses. Not the first time

Late but also Forgot the garlic nan, not the first time they've forgot something.

Used to be so good but has changed massively. Over an hour late delivery and everytime I rang they lied and said it was on its way. Ordered a jalfrezi and got a chilli korai which they even wrote on the lid then crossed out and wrote jalfrezi. You knew your mistake and couldn’t be bothered to rectify it and hoped I wouldn’t notice. Shocking service. Won’t be eating from here again.

Best Indian in hull, excellent food and service, always beats expectations.

Utterly useless. Ordered via Justeat, food was an hour late. When I called the restaurant I was met by half baked excuses and arguing in the background. Clearly the team there couldn’t find there arse with both hands. They then cancelled my just eat order so I couldn’t review via justeat.

Unbelievable always late and still waiting !!! Saying delivered on app but just called restaurant and still not left!!! Wow unreal

Food was delicious, but original delivery time was 8:30, changed to 8:55 and then 9:25 and it didn't arrive until 10:15. I understand that it's Saturday evening and they're busy but it's totally unacceptable to be that late!

Delivery time listed was 45 minutes to an hour. Actual delivery time after order increased up between 60 mins and 90 mins. Requested update delivery time which became 105 minutes. After this slot was missed called the restaurant who said the delivery was on the way. 15 minutes later order cancelled by restaurant. When I called to ask why they said the driver had been calling for half an hour trying to find the address. 1. No missed calls, 2. Just Eat messages got through, 3 my calls to restaurant all got through, 4 if the driver had been calling for half an hour, this was 15 minutes before I called to ask for an update. The server on the phone said they could get the food delivered if I could pay cash which I agreed. Another 30 minutes later, called to ask for an update and the server told me they couldn't deliver the food as the driver had other deliveries and they'd have to make the food again. I asked why they didn't tell me this before, the server lied and said he'd get the manager to call. 30 mins later no call from manager and no response when I called. Shambolic service and highly dishonest.

Waited an hour and a half for them to just cancel. Absolutely fuming. Lost a regular customer.

2 hours late, popadoms crushed, oriental lamb awful

Lovely food nice delivery guy thank you x

We were a late order and they ensured it got to us ASAP

Delicious food and friendly driver - will order again, thank you x

Great food,best local Indian food

things missing but waited so long could not be bothered to call

Got food to take away, but wow food was amazing. Restaurant looked amazing when I went in to pick up my food. Fast friendly and polite staff.

Alachi always has delicious food and we are always made to feel welcome by friendly staff. There is an extensive menu and they are happy to adapt items for you if you ask (for example changing the spice level or the meat used). This is our regular Indian restaurant for special occasions and they have always been able to accommodate a large party of 8+ people. They do not serve alcohol (I believe due to religious reasons), but do allow you to bring your own to drink with your meal. There is on-street parking outside the restaurant which usually has spaces in the evening.

Food was delicious. Thoroughly enjoyed it all. Great value for money

Ordered via JustEat. Order ready on time. Food was absolutely delicious. Thoroughly enjoyed our meal.

Enjoy what I’m still waiting for my food is being 2 hours n still waiting what a joke I only can say sham on just eat n I will never reorder anything from just eat

Lovely first time ordering and will definitely return

Tasty hot food really enjoyed. Lovely friendly delivery man

Tasty as always and great service.

No answer on the phones so ordered online, food then took that long and with no one answering phones we ordered from somewhere else, the other food came before this arrived 2.5 hours after ordering. We had to turn them away it is not acceptable. They then phones saying would make it cheaper but we had already ordered and the food had been delivered from another takeaway. Cannot comment on food or atmosphere but very poor service.

After numerous attempts to speak to a member of staff over the phone. Finally answered, tried to briefly explain my notes I added on my order hadn’t saved & type of meat I’d like with my dish didn’t save either. The member of staff wouldn’t let me speak started to shout very loud towards me. Wouldn’t listen to me. Very got the impression because I was a woman too. My mother was on loud speaker with the call she can vouch for this. Always loved this restaurant. But to think it’s acceptable to speak to anyone like this is disgusting. We obviously requested him to cancel our order, which he reluctantly wanted to assist with. We had to end up hanging up the call as he wouldn’t stop shouting. I am very upset, if I was to go into restaurant I wonder how he’d talk to my face. Shame

I ordered a chicken tikka masala and for some reason they'd changed it and sent a mushroom masala instead also the garlic nans tastes plain and really dry hardly any garlic on them quite disappointed as used to love this place but twice now I have been disapointed

I have not had an Indian takeaway for a while so went for tried and trusted Alachi. I am glad I did, it was fantastic. I played jeopardy a little and went for the ‘Handi of the Day’. I would love to know what this is as it was spectacular. Thank you.

Tuvimos una comida encantadora aquí. No te apuran así que tuvimos mucho tiempo para charlar. No hay ningún cargo por tomar su propio alcohol (athey no venden alcohol). El personal era excelente y tenía buen sentido del humor. Definitivamente volveré.

one of the curry had no taste to it witch should of been a spicy curry and plus the potatoes was no taste to them at all.

Nice korma one garlic Nan was real nice other had burn black ash was not nice that why the 4 the rest was lovely

I ordered a takeaway on monday 27th may and was meant to come between 8.05 and 8.25 it is now 8.55 and no sign of the take away. On the site it said enjoy your food at 8.25. If thats the case why is it i am still waiting til 8.55 and they dont even let you know by text if there us an issue with the meal. I got recommended of this take away and i will not be ordering from them again.

My order has not even come and its now 8.40 and your asking how it is.

Food so tasty and delivery very quick. Thank you

We went here mid week over the tea time. We were greeted by a lovely man who could not do enough for us. He was very polite, helpful and accommodating. The food was lovely and generous potions. We were given a few complimentary items to try for no extra charge; which was a nice touch. I would recommend this place as we had a very nice night and a lovely meal; we will be going back.

Lovely food! we had the special which is valid on Mondays and Tuesdays which was £14.95. You could have Poppadoms, starter, main with rice or naan and a coffee or ice cream and we even had chocolates when the bill came and we'll definitely be back as BYO too made it great value.

Food was amazing! I went out on a limb and ordered the chicken makhani from the chef recommendation and it was the best decision I made! Tasted incredible! 100% ordering that again :)

Probably, quite probably, the worst Indian meal I've ever eaten. The English guy serving us appeared very drunk, not the best start. Was delighted to see Xacuti on the menu so asked for a chicken xacuti. My it was awful, absolutely awful. I left it.

won't use again, not worth the money, half of the takeaway was in bottom of the bag,curry was like water .

The food was good, but the order took an extremely long time. We rang to see where it was, and the restaurant informed us it had been ready, but there was no driver to bring it. So our food was sitting out waiting, and it was not hot on arrival due to this. A restaurant called to try to change the price of our order due to some error on their end with the menu.

Got the takeaway meal for one, opened up my curry to the smallest bits of chicken I’ve ever seen from a restaurant. I even drew the cash out to help them and paid extra for a naan and this is how I am repaid. Rang the restaurant to asked what is going on, to be told they had put 8 piece of chicken in, yes they had, but that equates to 4 pieces as this was cut in half. Been using them for years and won’t be going back.. shame on you

Amazing food as always service always excellent, love this place always fantastic , misfiq is always lovely and gives us excellent service

Considering most Just Eat deliveries are average at best, this place nails it - great food and great service

Ordered food at 18:30 food still not delivered & it’s 21:23. Called the restaurant twice - at 20:36 they said it was just leaving & at 21:18 they said we’ll send it right now. I don’t believe they even made the food. Cancelled the order & asked for a refund via Just Eat. Absolutely fuming after waiting 3 hours for food.

Absolutely appalling, placed an order for delivery took 3 hours to arrive, I kept calling the restaurant and the phone kept cutting off as it wasn’t in use, then after 10 times of calling they finally answered the phone. When the food arrived it was bland and my order wasn’t right. Don’t waste your money ordering here.

Over an hour late and to be honest would have preferred it not to have arrived at all

Order was late - called restaurant several times and after finally getting through they hung up on us. Called several more times and when they answered without hanging up we were told the food was ‘here’ and would be delivered imminently and an hour later still no delivery. Still waiting… Thoroughly disgusted, will never use again. 0/10.

Food was 2 hours late. When we rang they were rude. Arrived freezing cold. Never using again

Absolute shocking service 2 and half hours for a takeaway 😂😂

Was do at 1940 to 20.00 and came at 2045

The food was lovely, full of flavour and delivered in time by a very nice and polite driver. The best Indian food we had in UK so far.

The food was amazing. Will definitely be ordering again.

Really nice and hot and the food was excellent 👌

Always is late but the food is hot! It’s still one of the best Indians around!

Excellent food piping hot and very tasty and very fast delivery