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2.5
Based on 2 opinions finded in 2 websites
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For people seeking a once in a lifetime travel package for Umrah please stay clear of these sharks of the industry. We were promised and show a nice and decent hotel accommodation in Makkah and left our deposit of approx £3000 on a trust basis. Our passports were collected by the agents well in advance of the travel date, however the travel itinerary was delayed until one day before travel. Upon receiving our itinerary we were shocked to see that the original hotel had been changed to a lower grade one. When we disputed this we were basically told to accept this as there was only one day left for travel and this hotel could not be changed. When we arrived at the hotel our horror continued as it was fly infested and had a nasty stink in the room. The hotel is Al alareej in Makkah. The while experience was ruined due to these cowboys who totally ripped us off.
Kal A . 2015-02-23
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