Afters in Redbridge

Very tasy ice cream highly recommended for everyone who loves ice cream

Horrible and disgusting- The hygiene is below the standards . I’ve ordered waffles with strawberries and bananas & I’ve got home with it and when i opened the box I’ve seen old smelling banana’s and strawberries- after a few bites I’ve noticed they were old and funky- I vomited and run to hospital due to food poisoning- I don’t recommend this please 0/10

Very pleased with and with the arival of my order !

I have taken tea from here and I had a man named Malik who served me and they made such delicious tea that I have never had more delicious tea.

Very good milkshake and service!

the marshmallows were frozen so hard for the children to eat on there bumble gum ice creams. The cookie dough was to hard and stuck down to the baking paper and the ice cream was lumpy. Not impressed

The sundae was completely melted by the time it came and 18 strawberries were given instead of 20.

Last night I ordered the new mango milkshake because a friend recommended it. I ordered 2 mango milkshakes. I was shocked when they started making my milkshake the woman put more than 10 tablespoons of sugar in it! When I told the guy at the till that how come she's putting so much sugar in there! He was smirking and went upto her and told her that I had noticed what she was doing. He was laughing out loud with the lady and I had no apology or anything. They didn't take into consideration that I said there's too much sugar in there and still just gave me the ones full of sugar. If you want to avoid getting diabetes I wouldn't recommend it at all!

Not much interaction from staff, quite a wait for desserts. Marshmallows and sweets for sundaes were hard and unedible.

I went the other night, very busy as always. And whilst waiting for my order, one of the men sprayed the metal surface area before the ice cream with disinfectant spray and cleaned the surface BUT all the ice cream got disinfectant on it?? When I mentioned it to another worker he acted like he didn’t understand English. I would come back but not anymore 😭

Very tasty food specially ice cream 🍦 I recommend their mango milkshake it’s a great dessert. I would like to notify their management to update customer service more better.

Amazing service, very nice and kind delivery driver.

The best milkshakes and faloodas I’ve had it’s the best dessert shop ever the ice cream aswell was very tasty and the staff was very respectful and I would advise everyone to got visit afters Ilford 🔥🔥🔥

The service was really bad. Staff was so rude. And she wasn't ready to explain the flavours and it seems she want hurry up and go to home. She questioned me which flavor of chocolate you want as in I'm a regular customer. But I'm first timer here.really bad experience. Staff were fighting between them. I don't know what the hell is happening in this store. Tell her don't keep a rush and rude face

Literally every thing was 10/10 service,staff and atmosphere you can get your best dessert’s specially DONT MISS THE MANGO MILKSHAKE!!! 😍👌🏼

New Mango Shake omg sooooo delicious and even the Falooda. Came all the way from West London

This mango milkshake tastes really good, and it's made with real mangoes.

10/10 food, service and atmosphere highly recommend the mango milkshake 😍

average food with average taste

Use to go to Afters all time but now tend to order on Just Eat. Ordered the wrong cake so called to request a change, and to order an extra scoop of ice cream. Got the ice cream for free and order amended. Thank you for the friendly service, lovely ice cream and cake.

Good place to have late night desert

Delicious dessert and the quality is 10/10. The fruits on my dessert were really fresh and the waffle was nice and warm. The customer service is great, they were very helpful and kind. I also had the fresh juice and smoothie, they were absolutely amazing. Will definitely come again!!

Amazing service by ghulam hussain

I have been to after ilford and I tried chocolate milk shake and falouda. And I loved it

Great service from malik super sweet :)

good prices good proportions good desserts I have tried tons of deserts places this is still the best one

Delicious food, friendly staff. I would recommend Faluda from Afters, I like it without rose water.

I ordered a caramel frappe to my house and unfortunately I spilt half of it. It really ruined my evening. I rang up and explained what had happened and if they were kind enough to give me another and I was told to collect it from the store. Honestly I was surprised they were so lovely about it Once I got there Zahid asked what happened and I showed him the photo of my spilt coffee, he was really nice and prepared my drink, then put it in a takeout bag for me with tissues completely free of charge! 100% recommend this place, so friendly and the frappe was delicious

Standards seem to have dropped, and portion sizes have gone smaller. Quite disappointed with recent uber eats order. The regular sized milk shakes aren't regular size anymore, they are small, literally half the size of a large. Won't be ordering again.

Ordered chocolate strawberries today with a juice. The strawberries were super stale - I dont know how this place is still open. Gone downhill and can’t keep up with the competition from other dessert stores on ilford lane. Left a star for the juice as that was decent.

Always come here for my milkshakes & falooda. No one makes a thick shake like Afters.

I ordered from them and they never delivered it THEIVES

Best place for desserts. Love their all icecream flavours.

Takes too long waiting an hour when there is like 6 people but the food was good

falooda was just taste like water ,and melted.cookie dough is really hard,buble gum ice cream is very bad

I recently visited Afters in Ilford and had an absolutely delightful experience. The ambiance was vibrant and welcoming, perfect for enjoying a treat with friends or family. The menu was extensive, offering a fantastic variety of desserts, from decadent sundaes to mouth-watering waffles. I opted for their signature sundae, and it was a taste sensation—rich, creamy, and beautifully presented. The staff were friendly and attentive, ensuring that our visit was enjoyable from start to finish. The cleanliness of the establishment was also impressive. I highly recommend Afters Ilford for anyone looking to indulge in some top-notch desserts. I will definitely be returning!

The cookie dough was rock solid. The banana ice cream had a weird texture to it. They barely put any fudge sauce in the cake. The quality seems to have gone down they seem to have changed their recipes. I used to order from here all the time but today's order will be the last. Very disappointed and a massive waste of money. I tried calling the store she said she will speak to the manager and call me back. I received no call back.

I always order regular but this time u send me small when I paid for regular.

Got a cake and drink always have a great time. Customer service is amazing.

We bought faloda , great taste and fresh also

I recently visited AFTERS and was disappointed with my experience. While the desserts were tasty, I was shocked to find that I was charged double the listed price for my order. This was a significant inconvenience and left a sour taste in my mouth, both figuratively and literally,cannot recommend this establishment to others until they improve their pricing transparency and customer service.

Amazing service. Very attentive staff. Warm and welcoming from the get go.

Amazing place, amazing people, amazing desert. Will definitely recommend to anyone who comes here or plans on coming here.

Amazing service and great desert

Lovely staff, Amazing customer service and dessert.

Thanks for your good customer service

I love this place its the best sweet shop ever

Amazing service and lovely treats! Zahid gave us a lovely icecream with strawberries!!! Higgly recommend :)

I have ordered falooda amazing quality and service is great with zahid thanks a lot

So good must visit if you have a sweet tooth. Cash and card excepted

Very good service.... nice and cleaning place the guy is very kind person

Order from Uber eats. Waffle topping missing. X2 bubble gum scoop missing. Mars shake. Instead of mixing it in blender. Left the whole Mars bar in it. Very bad service, whoever served deserve a slap for putting the business down to this low level. Delivery driver not at fault for this.

Worst place ever.. very bad hospitality. Cashier was very unprofessional. Never even going there again.

MAY 2024 - Under new management. The new boys have cleaned this place up big time. Used to have cockroaches and run by a disgusting set of people. New guys have turned this place around and they literally have the best milkshakes available on the market!

Amazing desserts! been a regular since years ago love it every time!

Good place to enjoy some tasty icecream🍦

Ordered coconut, coconut raspberry ripple, hazelnut and mango sorbet ice cream scoops and I was very disappointed. I didnt even get the coconut raspberry scoop, they just replaced it with another scoop of coconut ice cream. The coconut ice cream had a grainy texture, the hazelnut ice cream was disgusting and the mango sorbet had an after taste. It's a shame because I was really looking forward to it. But I will say that the portion was a good size, they made sure to put napkins and spoons in the bag and the ice cream didn't melt while being delivered.

Their Malai ice cream with fresh fruit salad and hot chocolate fudge sauce really nice

Very very bad behaviour and very bad service I am not happy ilford branch My family and friend family visit on Eid second day My family and my friends family waiting for table the boy said wait for 5 minute I am waiting for more than 15 minutes when my family and my friends family waiting other ladies enter the shop the boy give her table I said the boy I my waiting more then 15 minutes i said that is not fair then the other boy who works on counter they said I am taking with politely I said what means politely then other boy said sorry but the counter boy very rude I suggested everyone not going to ilford After the workers of ilford After behaviour is very very bad and rude I suggest the owner of ilford After shop change the staff otherwise you lose your customers and business after this incident I am not vist and shopping in ilford After shop even i said everyone not visit with family because ilford After worker’s behaviour is very bad specially the counters boy

delivery service was atrocious

Looked lovely, tasted fresh , good portion .

Very late and my item was missing want a full refund

Quality of the dessert was 10/10. Definitely recommend for others !!

I went here with my sister and we both got waffles with strawberries and bananas and icrecream. My one was good, however, while my sister was eating she found a hair which she lifted and checked if it actually was a hair. And in fact it was, and while all of this was happening the guy at the till looked at us and smiled… and he walked away. Me and my sister were shocked because he ignored the situation and chose to walk away. Then we called him and he said they will bring us another one as a replacement (which is a mistake we did because we should have just gotten a refund). While waiting i look at the same waffle again and I find another long hair and this time it wasn’t just in top of it but it was literally tangled with the chocolate and straberries. (Pictures) When we confronted the girl who made our orders and served us and told her we found another hair in that same plate, we both saw that she got angry at us instead of apologising. We suggested to wear a chef hat to avoid contamination and maintain food quality but as mentioned before, the waitress got angry at us and started saying non sense excuses (she said “yesterday was busy” how is that even related to today?) and never apologised. I am not sure if I will go back.

He went in barking dagenham than he come back and the same again, to long for some strawberrys

Just wish you would deliver what I actually order. And maybe answer the phone when people call you!

One of the best falooda in town

Great customer service and good milk shakes

They went out of their way to help with a missing order. Manager personally delivered the missing item himself and provided an extra item on the house. Top service and cannot fault them. Really happy

I had sent my little sister into Afters in Ilford lane whilst I parked my car. She had ordered 3 milkshakes however the indian woman heard she wanted 4. When I had come into the shop, the payment was already made and only 2 milkshakes were blended and prepared. I asked the woman if she could refund me the payment for one of the milkshakes but she rudely said no as the ingredients were already prepped. I argued that she had not blended the ingredients yet therefore she can refund me however she didn't accept this. I was very unhappy with the service and just accepted to take the order. I don't think this was very proffesional and I didn't appreciate her rude manner. This was very easy to mend but she chose not too. This isn't the first time I have had an issue with this branch. They have made severeal mistakes in the past with my uber eats orders and have refused to refund me. Not sure how they are still running a bussiness with such horrible service.

Love their ice cream variety especially Falooda.....

Not happy. Ordered Ferrero Sundae and the florentine wafers & a Vivaldi cigar wafer were missing. Seems to be a recurring issue with afters lately, as when ordering in person they mess up the order and clearly same when ordering online.

we have been coming to this place for over 10 years always amazing service

The Staff and service is hamble

Same old , nothing to do with healthy food and everything about taste and plenty of sugar. Everybody loves it.

Best place to have wide range of ice cream. Always a fun place to visit.

yummy food and polite service, Will coke again!!

Very helpful staff great service and deserts

The new management have really turned the place around. Customer service and the desserts were amazing.

Amazing deserts as always welldone guys

Afters Ice Cream offers a delightful and unique dessert experience.The presentation with vibrant colors and creative toppings. The ice cream itself is creamy and rich, delivering on both taste and texture. The trendy and inviting atmosphere of their shops adds to the overall enjoyable experience.

Very corporative Staff Good environment Highly recommended 👌

Excellent service!! Their deserts are the best been coming to this palace for over 10years now loads of people copied them but can’t beat this place 10/10

The customer service is really bad you have to wait or call them to take order and when they come they show tantrums. The waiters just sat there giving dirts throughout the time as we asked her provide us with the menu. The quality of the kulfi they use is really bad. Ordered falooda it was watery and has used vanilla ice cream. Terrible quality and taste go and eat desert at other places than ilford afters. Last time we went there was a hair but we ignore by saying it’s a human error but this place is just not a good vibe, totally unhygienic or has quality food or kulfi. I guess I won’t be going to them as they are idiots, treat you like they are giving charity even though you’re paying FULL PRICES. Rude staff! So guys please choose your place for dessert wisely

Ridiculous charges of £1.79 + £0.99 on uber eats get lost greedy 😒 Dec 2023 £2.23 delivery less than 5 min away .. hope they close down absolute joke

Their desserts compare to the rest. Very good quality desserts and affordable. Great and friendly service. The young lad is a gem! He was very speedy with the service. We could see with ourselves and everyone else, as soon as someone had entered he had handed over menus. So respectful! He deserves a bonus!!!

Busy place at evening overcrowded

Rude and illiterate staff. They behave like we're not paying for anything. If you ask them for a little favor like if u can put ur phone on charge, they'll straight away say no. Wouldn't recommend for a comfortable dine-in experience

Avoid this place, poor quality and long wait overpriced

This place is a joke the workers don’t even know half the items on the menu you actually have to point out what ingredients they need to use asked for a Apple twist juice and the women behind the counter were clueless what I ended up with was a very thick ice like drink that wasn’t sweet or drinkable at all what a waste of money never again!

Variety of choice for icecreams for kids and toppings. Generous amount but not worth the price. flavours don't taste as they should be.

Green Tea and Kulfa was amazing, service was really good.

Variety of desserts and drinks🍨 🥧 🍦 🍡 🍧 🍩.

Cash only. Its year 2023 not 2003. Karak chai not great. Few doors down Cha Wala is much better. The whole place looks steamed up and tired. The Falooda was not great. Spent £40 and felt it was worthy of half the amount. The whole experience is ok. But in this competitive market, ok no longer cuts the mustard. White chocolate sauce on menu but item not available....erm as a dessert place I think white chocolate sauce should be an absolute must. But hey ho never mind.

A good place for falooda and Ice Cream

Good quality maintained throughout many years.

They don’t have any card payment facilities. Saving money from HMRC. There is no free cash point on ilford lane. Tough to get a parking !! Service is good but the big issue is only cash payment.

Missing 2x items. Deaf Nob head on the phone was taking the p***. Admitted they forgot the cheesecakes then said he gave it to driver after I refused to come pick up the items they forgot to give. Then told me to place another order with them and they will resend the missing items with that order. Extremely unhappy with this restaurant and service. Ruined my whole evening with friends. Terrible restaurant, will not be ordering or recommending this tutti place.

Customer service is not good in ilford lane branch

Desserts are amazing still no card payments. Cash only which is a shame. Seen alot of customers turning back.