Afternoon Tea in Kingston upon Thames

Poor service and shabby dining room. Windows and carpet were grubby. Several people shown to their table but someone just pointing at the table across the dining room and food just dumped on table without an explanation on types of sandwiches and cakes. Champagne and...

Went for afternoon tea and thought as this was a 4 star hotel it should be a nice experience, how wrong was I. The restaurant is very tired and dirty, the cups were dirty and surrounding walls and windows are disgusting, I would be hard...

We visited the Kingston travel lodge hotel with a Groupon voucher for two. Starter, the main and desert were really good! It worth to visit this place for a Sunday meal with your partner.

Given warm beer in an ice bucket with no ice, food was dry, ran out of beer, vodka, wind and ice, Manager disappeared and know where to be seen. felt for staff who looked grumpy but more embarrassed. SO DISSAPOINTED

we had a lunch treat brought for us ...omg the worst sunday lunch ever ..how do they get away with dishing up food like that .we will never ever go back there, the place also looked very un-clean and not well looked after

We had Sunday lunch here and it was good as was the service, but breakfast the following morning was awful. The waitress was seldom seen and the breakfast was below average.

Very disappointing, looked nothing like the one in the photo they used to advertise! Cracked cup, both milk jugs had chips and the door to the garden was broken and didn't close! Shame because we are local and would have returned. We were there for...

Both the meals I had were excellent hot well cooked and nicely presented. The staff were very professional and concerned when another diner said her food was not that hot.

The dining area was very shabby and needs updating , dirty carpet dirty windows , we came here for a high tea , The sandwiches were okay, could've done with the choice of meat ham or chicken , The cakes were something like you would...

We had a Groupon deal and had a value Sunday lunch - 3 courses for £12. I'm glad I didn't pay any more. The wine was very good value, but the food very poorly cooked and obviously not home made. Even though we live very...

I came here a few weeks ago with my family for Sunday lunch. Overall, the quality of the food was mixed. The mozzarella and tomato starter was tasty but the chicken liver pate was average - it could have been better but it could have...

a friend treated us to a sunday roast dinner. the meal was the worst ever was in restaurant for half hour at the most . the sunday roast was so bad I cannot start to explain. if the hotel reads this they will know what...

We were attending a memorial service in the area, where tea had been arranged for attendees afterwards at this Hotel but we decided to arrive early, take advantage of the parking and have a sandwich and a cuppa before going to the service. We arrived...

We have been regulars at this restaraunt for well over a year. The menu is varied and they are happy to cater to our prerences. For example I like a hot chillie concarne and my wife has special dietry requirements due to her diabetes. Nothing...

The wine and food excellent and service was excellent, I had The slow cooked lamd shank that I had for dinner was melt in the mouth and seasoned perfectly, and the chef made sausage rolls at the wake on friday went down a storm. Well done all!

Lovely meal had in the restaurant when I sated with my partner. The food was fresh and tasty with a nice wine list (could have a few more options) but great service.

I bought this on as an online deal. I have been to this hotel in teh past for business meetings. On entry to the restaurant I thought it rather palin and municipal however it looks over a pleasant courtyard garden.

A Bollywood themed evening where the team are in fabulous Indian dress, the accompanying music creates a great atmosphere, a wonderful array of starters giving me the chance to sample dishes I may otherwise have never tried. 4 dishes for the main course, Dahl, vegetarian, chicken and lamb, all exceptional, the meats dishes were superb with tender meat that had absorbed all the flavours. Attentive service throughout. I dine alone and always feel comfortable. I can't recommend highly enough! and the themed nights are well worth a visit offering great value for money twinned with a culinary experience.

Arrived with my two daughters, two son-in-laws and grandchild. We were shown to our table and given menus, no offer of a drink. We eventually requested drinks and our orders were taken. The manager came back to advise that they had run out of lamb shanks, so two of us changed our main choice. I was then approached again and told that there was no calves liver, so I changed again. The starters arrived almost half an hour later, three of us had camembert and two had spring rolls. The camembert was sent straight back as it was not heated through and the middle was cold and hard, the spring rolls looked like something from an Iceland and I was told, tasted of nothing! We waited for someone to approach us to check our drinks but no one did. We asked on three occasions for drinks, very poor. When our mains arrived, I was stunned. The lamb shanks were a strange colour and tasted tangy. The duck was tough and tasteless. The sides of broccoli were literally floating in water, which I pointed out to the manager. He said it's where they strain the boiling water! The glasses and some of the cutlery was dirty, all but one member of staff were clueless. They didn't know who had ordered what, hovered around with plates in their hands not knowing which table they were for and brought drinks to the table in their hands not on a tray all together. The manager didn't seem to know how to manage. We skipped dessert as we couldn't wait to leave. Although the bill was reduced by 50% and drinks were not charged for, I was not only disappointed but disgusted. The charge for a lamb shank was £17.95 and these prices cannot be justified. All five of us were appalled at every aspect of this visit. The only decent thing was the portion of fish cakes which my granddaughter had. Do not go to this restaurant, it is absolutely awful in every way.

smashing food and a really nice restaurant, the calves liver was lovely and the ice chocolate pudding was really rather heavenly. Mum was really pleased with her duck followed by creme brulee, and Dad with his salmon followed by lemon tart.

My wife and I went here with a Buyagift voucher for a deluxe afternoon tea and were left very disappointed. We arrived, were shown to a table and offered tea or coffee, no mention of the choice of teas or coffees we were expecting. They arrived almost immediately with a plate of dried up sandwiches. They are obviously made up some time before you arrive in readiness.

Went here with my sister for a cream tea it was absolutely stunning , nothing was to much trouble had extra lattes and had extra sandwiches made.The cakes were the best we have ever had at an afternoon tea.Will definitely be back I rated this 10 out of 10.

The Food was superb,staff were excellent,and nice and cosy,enjoyable view to the garden,nice variety to choose from the menu,

The tea itself was OK, although not as good as some we've had. Seemed like all the items (excluding sandwiches, I guess) were bought in, not home-made. The Atrium is OK, but as we were there more or less on our own (our fault presumably for wanting an afternoon tea in the afternoon!) and it might be a jollier place when it's busier. My biggest gripe was the Ladies Loo, which I visited on the way out, and it was - horrid. Stuff on the floors, clearly not clean and I dread to think what it was in one of the loos. I complained, and was told in a fairly offhand way that housekeeping would be called. We wouldn't visit this hotel, either to stay or to eat again, sorry!

cold potatoes, tasteless veg, undercooked meat, non existent service, shambolic management and staff who could not tell which products were allergen free all made up for a disappointing and disastrous afternoon. A complete waste of money. We will not be returning!!!

Staying at the hotel and not wishing to trek into Kingston we decided to eat in. Fairly predictable menu but good food, well cooked and reasonable prices.

When we found someone to serve (for a very early dinner) the food was decent and decent value, although out 'taste of Kingston platter' wasn't as good as the mains. Not expensive.

Stayed at the hotel and enjoyed the food. Some nights they have special events such as an Indian style barbecue in the courtyard

A delightful room with good parking. However, the service and food very poor for a 'quiet' sunday lunch. A real disappointment considering the situation.

We were taken here for the Mothers Day Luncheon Menu by my wife's son and although I had stayed at this Hotel many years before I had not eaten in the restaurant.

delicious food,great service,very cleanand very very cosy.the halloumi is yummy.nothing to dislike everything was perfect

My wife and myself booked the Brasserie for Sunday lunch upon arrival we were pointed in the direction of the restaurant which was completely empty at 13.00Hrs and devoid of any atmosphere.

Good selection of dishes from the menu, pretty well priced for the area. Food is well cooked and presented with high service levels from friendly and welcoming staff.

We had our wedding reception at this hotel 23 years ago today and decided to go back for dinner to celebrate our wedding anniversary. We could not believe how down hill it has gone. It was awful - the worst restaurant experience I have had for a very long time. At 6.30pm on a Sunday the restaurant was empty apart from one other family. When the waitress took our order she did not even ask how our sons how they wanted the steaks they ordered. When it came, I tasted the fries and they tasted like oven chips. The peppercorn sauce was like the worst gravy they had ever tasted. I decided to go for something more healthy and try the salmon on a bed of stir fried vegetable noodles. I would call it a piece a salmon on a few tasteless noodles. We decided not to even try the deserts. When the manager asked us how things had been, we had to be honest with him, He asked us to come back but I don't think I could. I begrudge paying £82 for it. The best he could offered was a significant discount or a refund.

The food is delicious for the wedding, all our guests love this is as well - the service was very quick and we had 80 days guests to feed, the staff couldn't be more helpful,

Great service - attentive staff, fresh tasty food even though we only ordered a simple lunch - good drinks menu too.

We decided to go to afternoon tea at the Kingston Lodge Hotel after purchasing a voucher for two people. Even upon arrival, we were warmly welcomed and shown to our table swiftly. The food was amazing and the service was great. The only thing that it needed was more people as t felt very quiet. Apart from that, we had a really lovely afternoon tea at the Atrium Brasserie. I would highly recommend it.

I went with a friend I don't know about you readers but I hate the chefy thing serving food on a slate, to me slates are for the roof or to make snooker tables , I prefer plates in the kitchen not slates. My friend and I both agreed with this . we had ordered afternoon tea , the coffee was only warm , then along came the dainty sandwiches on a slate , almost put me off trying my friend didn't bother, the bread was a little dry too after a couple of minutes .there were only two other diners at the other end of a roomy dining room so the sandwiches could have been made as we sat down it seemed the way the bread went dry very quickly they seemed to have been made a little in advanced . The cakes were ok but i only tried a bite out of my share as I said the slates put me off a little .

We found the choice quite extensive and the meals well proportioned, very friedly and quick service, an enjoyable meal in pleasant surroundings.

Very pleasant staff. Fantastic service and attention to service. Lovely setting. A gift, our Afternoon Tea was delicious - with few sandwiches but lots of cakes, did need to ask for more Tea though and surprisingly filling

Was a good place a couple of years ago. Food quality has decreased, prices have gone up in a ridiculous way. We have had several bad visits there recently and now stopped going . This is a shame as it is our closest pub :(

My daughter took me here for a Mother's Day treat of afternoon tea,well all I can say is poor poor poor !! I will never go back the tea was grey in colour the scones were like rock (warmed up to make them seem fresh but when cut were like rock inside ) the slices of cake were stale and the sandwiches well cheese and tomato ! Never had that one before. Very poor :-((((

Food here is delicious and well cooked with lots of choice. I particularly enjoyed their pâté with chutney, and the chocolate tart was delicious

An average meal. The waitress seemed new and she couldnt understand our order easily.however the food arrived hot and tasty. Bread and butter pudding rather bland, but the duck dish was tasty

A very pleasant if not gourmet experience. Good food well cooked in the main. Good wine list at reasonable prices and excellent service.

I stopped in for a quick lunch on my own between work appointments. Short of time, I ordered the simplest (and one would have thought most foolproof) items on the menu. They were still rubbish.

I had bought this champagne afternoon tea for my friend as a gift,she chose to take me along with her.

Very tasty, attentive staff... I'm glad we didn't leave the hotel to eat!

Waited over 20 minutes to be offered drinks and then we had to ask. Only offered 2 menus to share between 15! Really slow service and, as lamb dish I received was luke warm in some places and hotter in others, I assume it had been microwaved rather than cooked fresh! Absolutely no atmosphere in restaurant. Steak impossible to cut as no steak knives available.

poor quality food with very very slow service. If this is the best that a 4 start hotel can offer in the UK its time to close the country down and go elsewhere. Bland, tough meat, unseasoned meals and very overpriced for what you get. that was just the dinner the breakfast was even worse and makes what we serve at the depatment store look like 5 star food. it was so bad that if my staff tried to serve it to a customer they would get a verbal warning. The staff dont seem to care about what they are serving or how long it takes to get it out of the kitchen. And if this is the best that their Chef can do its time to get a new Chef in a change things big time