McDonald's in Kingston upon Thames

Not happy with the Food, it was Stale and Cold, the Drinks were all Spilt and I got half a Drink and I didn’t get any mayo or lettuce in my burger

The driver said your map took him via Surbiton which is further from restaurant than me in opposite direction. Food all freezing and inedible on arrival. Had to bin the lot.

The drink of Coke was leaking all over the bag and now half filled

Delivered despite difficulty finding drivers! Thank you to the delivery man! Efficient and kind, delivered with a smile

excellent service. very friendly, respectful and quick. especially for it being in the top floor😁

The downstairs toilet was disgusting, the smell was so strong it was unusable. Dirty trousers on the baby changer.

never received my order when do I get my money back

chips were undercooked and stale, only half full. wrap was cold

My drink wasn’t double lidded , so unfortunately my drink spilt all over my food

missed a big mac and gave us a chocolate milkshake instead of strawberry

yet again drinks spilt everywhere and not a care in the world by courier

The food was stone cold. The fact our courier had multiple drops which meant they had to travel to neighbouring towns and chose to bypass our drop (closest to the pick up point). We just had to watch the wait time increase.

The meal was fine but all of my drink was spilt so didn’t get any. This is not right when you order a meal.

So annoying that every other time something is missing from the order. Everytime I don't check I come back home with missing meal! Not even talking about sauces. Do you do this in purpose? Are you trying to make money like this? Or your staff have so little care of what they do??

they forgot the bacon on the bacon double cheeseburger

Decent McDs. Cleanliness is solo. Staff were quick and accurate with orders. Unusual in being the only one I've seen with a resident homeless person sleeping in store all day every day.

I was ordered just coffee and it was not busy time. Anyway I wait more time then I expected!!!!

The driver spilled my drink and then made a complete mess on my hallway. Finally he threw wrapping on my communal floor which I had to dispose of myself.

food was cold,dry and tasteless that 12 quid could of gone towards a 3.5. fuming.

No spillage at all and still very warm meal too. Excellent delivery!

Worst Manager Julija, rude behaviour and sitting on the delivery desk when I am waiting for my food

Filled a gap. Food was ok. Sevice was good. Atmosphere was like waiting for your food at night. Not much else to say really.

They ALWAYS have issues with finding my address. And when they call you and you give them simple directions they still get it wrong. I don’t understand why it’s so difficult to find my address. Very very disappointed

I got 2 coffee instead of my apple juice and mc flurry

Half the items are missing and it was cold

Large fry missing and drink spilled

Excellent service as per usual.

pancakes were stale not edible

The order was missing 3 double cheese burgers

loved the driver very fast well spoken and polite

Arrived a bit cold, however it was still nice

The milkshake was practically fluorescent with the amount of syrup that was put in, so strong, undrinkable and no straw. The food was cold due to it being delivered in a Poundland shopping back and not an insulated food bag as usual. worst McDonald's I've had.

Delivery man was good but an oasis drink was missing the fries were all spilt in the bag and my sprite drink wasn’t upright in the bag and it started spilling and leaking through the bag and the food was cold and not fresh

top delivery man wealth spoken and very polite 10 out of 10

You get exactly what you'd expect from a busy McDonalds. Helpful and friendly staff.

Took ages and food was so cold. Worst I’ve ever had it.

I DID NOT RECEIVE ORDER IT SAY DELIVERED IT WAS NOT DELIVERED I DID NOT RECEIVE ANYTHING IT'S MY DAUGHTERS BIRTHDAY SHE IS STARVING WHERE IS MY ORDER????????

everything cold and the burgers disintegrated, I had to throw it away

Big mac, dry pattie, and variable. Last week, no cheese in the big mac. This week no gherkin. Fries, very consistent quality and quantity Always busy. Guys, QC needs to be upped

This is one of the nicest MCD's we have had for a while, fries were soft & warm, selects and burger was warm & tasty, nuggets. everything was warm, tasty and it makes such a difference, thank you! :) :)

Majority of the food was cold and the chips were stale!

I have 3 grandchildren here one’s a vegetarian the order was short of the mc plant and chicken burger I will never use this app again

I don’t know why but my postcode is showing a different address.. please could you change this as it’s causing all these issues with food being late and COLD.

Could do with a good clean, especially the toilets which were disgusting and looked as if they haven't been cleaned for weeks. UGH!!! I Would not let my small grandson use them. When I went to the till to ask about an order I was ignored for quite a few minutes even though four young members of staff were not doing anything. The answer to my enquiry was a curt no!!! Definitely will not be going back there. It used to be ok but seems to be declining like all the other branches. Sad times!

The toilets was really disgusting the staff was rude I asked for something and they just completely ignored me it was really dirty and the disabled toilet was closed

Only 1 happy meal box and 1 toy despite ordering 2 happy meals! All the food was cold and the salad in burgers was pathetic.

Delivery driver is highly untrained, My live location was available to him but disregarded it and left me to come to him and when I did he had already left.

Cold chips, flat coke. No sauce with mozzarella sticks. Can’t get a basic job right.

I know it's very busy but your drinks are off don't think they mesared out the mix I had to bin my fanta no more customer satisfaction all you want is people's money

The food was cold, the chips were not even 1/2 filled, drink missing straw, and burger buns are clearly old.

Ordered for my children. Delivery had everything ordered and food was hott!

Horrible service food missing from bag turn up open and the safety seal broken

food was cold when delivered. mcdonalds picked it st 10.15 and delivered at 10.41

The potatoes were cold, I took them to-go, I checked after getting on the bus. Otherwise I would take them back.

Rubbish food and rubbish driver

Arrived cold, and no straws for the milkshakes

said meet outside and he rang the doorbell at 1:30 am

Was over an hour late and was missing a few items I also was unable to cancel my order I would like I full refund as this in total was a horrible experience

Lovely delivery driver in awful weather. Thank you!

Delivery bag broken, all the food were spilled and smashed, soaking wet fries and hamburgers

Staff couldn’t understand basic English. Over zealous pedantic cleaner. No empathy. One of the worst experiences in any McDonald’s.

And the chicken selects were cold and they forgot my McFlurry not happy at paying £2.50 delivery for a cold order and a wrong order

My chicken burger didn't taste of anything and it looked like an oblong? I've never seen anything like it before...it literally had no taste to it! It went in my bin after one bite.

They forgot my whole order except a small coke…. That was it

handled very carefully. No spillage and great temp! more orders like that please

Everything was there. Delivery was on time & food was hot!

Very Angry. Everytime I order with mcdonalds they miss out items. And just eat don’t refund them. They only give me credit which is a waste of money for me if they continue to miss items. Im never receiving the compensation its just a continuous cycle.

not a McDonald fan but once I learned they did katsu chicken wraps oh my gosh I just had to order. It didn't disappoint, chips were cold but I was more interested in the wrap. very very nice. I really love katsu chicken. The girl/woman delivery rider was so sweet and polite, shame I cannot book her for all my deliveries.

everything was fine but the drink leaked and the bag was soaking wet leaving the drink to be only half full because it leaked

you didn’t bring my food you idiots and now you’re ignoring my calls

I was given coke instead of milkshake. They also only packed 1 chips instead of 2 & forgot sauces

Cocoa Cola instead of Banana Milkshake.

Staff are rude and dismissive. Food is subpar even for McDonald’s.

Did not follow the allergen advice on my burger for the 2nd time now - that’s 2 burgers I cannot eat!! Sort it out Mcdonald’s >:(

great delivery and in really good condition compared to last time. What id hope as standard!

The only issues I had with this mcdonald's is that it was a bit dirty. And some of the self order machines didn't have receipt papers and wouldn't pick up my finger on the screen. Everything else was fine. Fast service. Polite employees. Etc

The double cheeseburger had evidently been squashed in the couriers bag, which was extremely disappointing. Additionally the food was cold.

Best quality / quickest delivery yet! Thank you

Ordered the family feet deal. Missing a portion of fries. Is it too difficult to count to 4? Big Mac falling apart 😣

Why is McDonald's a fast food restaurant. I remember 20 years ago walking up to the till placing my order and then receiving it shortly afterwards and walking out. Now I have to search for a dirty screen. Hope my order number is printed out, and wait 20 minutes for my food. Fight the crowds to get to the till. Oh so I've done all the work ordering and placing my meal....what service am I rating ?

The guy that delivered it he called me to find out ware we are and he put the phone down on me and he was no ware ware I live the food was cold and when I called him back he did not pick up

Time and time again, my drink or drinks have completely emptied out all over the food

and when it finally got to me it was cold and overcooked

3items missing or incorrect. At least we got straws with the milkshakes this time!!

not happy with mcdonalds. someone sleeping on their jobs. every time I order something of the same x2 . 1 item comes and the other item missing. I am always affording order the same thing because of this. I never get my refund either to my made payment. this is bad customer services.

very good service and in perfect time

Absolutely shocking ! Got the order wrong!!!! Not just a little bit completely wrong!!! And now have to wait 48hrs for just eat to get back to me again!!!

Completely wrong order literally one thing was right and that was the free chicken nuggets no chicken selects there’s cheese things and no big tasty there’s a mc cheesy mc crispy thing and no drinks and no fries no fillet o fish and I tipped for that

Worest experience not even asking please while presenting to customers and service is worest

Excellent food was warm and thank you

Visited the store, Sunday morning just after 07.00, 22/12/2024 It's a cross between a Dos House & a giant public toilet! Talking of which, the toilets was closed & unable to wash my hands before eating my food whilst fighting my way to a table of all the undesirables! Absolutely disgusting sight. Matching the store's fine staff with zero customer service skills. Apart from that a very pleasant experience. No doubt they will be getting a visit from the Health Inspector's as I've informed them with photos & videos also. #I'm Loving it

Cold, incorrect items sent and spilt drinks all over food - very poor

No toilet available at 10pm. The manager said that the downstairs disabled toilet was broken, and that they weren’t licensed to allow people upstairs to use the main toilet. Absolute nonsense. I understand they don’t want the hassle. But they are lying. If a restaurant does not have a toilet they cannot open for business. I bet the toilet will be open tomorrow am. I will check and report back.

Meant to be 15-20 min delivery time. Took over an hour

whole order was wrong, nothing i actually ordered was delivered

Every 10mins the delivery time would change . Ended up coming 1 hour after the original delivery time. Also stingy when I went to the website it told me the currier was waiting. 1 hour ?

The burger was cold and the customer service was very poor. I waited for over 5 minutes asking staff for ketchup and no response. Very disappointing experience

I ordered a meal for FOUR and received my chicken nuggets -1 Burger? Don’t order mcdonalds through the app if they are gonna forget items and actually go to the store and Check your bags

order arrived incomplete and food was cold

Delivery driver was very nice and polite