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3.0

Based on 2.468 opinions finded in 3 websites

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Nº 536 in 640 in Kingston upon Thames

Nº 16 of 24 Fast food in Kingston upon Thames

CUSTOMERS TALK ABOUT DISHES WITH..chickenappleeggcoffeecheesechocolatepaybaconpieladycreamnuggets

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The driver said your map took him via Surbiton which is further from restaurant than me in opposite direction. Food all freezing and inedible on arrival. Had to bin the lot.

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Steve . 2025-04-03

MORE AT Just Eat

Not happy with the Food, it was Stale and Cold, the Drinks were all Spilt and I got half a Drink and I didn’t get any mayo or lettuce in my burger

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Benjamin . 2025-04-03

MORE AT Just Eat

Delivered despite difficulty finding drivers! Thank you to the delivery man! Efficient and kind, delivered with a smile

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Adwa . 2025-03-30

MORE AT Just Eat

excellent service. very friendly, respectful and quick. especially for it being in the top floor😁

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Dakota . 2025-03-30

MORE AT Just Eat

The drink of Coke was leaking all over the bag and now half filled

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Chelsie . 2025-03-30

MORE AT Just Eat

The downstairs toilet was disgusting, the smell was so strong it was unusable. Dirty trousers on the baby changer.

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Katherine Gold . 2025-03-27

MORE AT Google

never received my order when do I get my money back

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Gary . 2025-03-27

MORE AT Just Eat

chips were undercooked and stale, only half full. wrap was cold

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Mark . 2025-03-26

MORE AT Just Eat

My drink wasn’t double lidded , so unfortunately my drink spilt all over my food

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Lily . 2025-03-25

MORE AT Just Eat

The meal was fine but all of my drink was spilt so didn’t get any. This is not right when you order a meal.

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Ben . 2025-03-22

MORE AT Just Eat

missed a big mac and gave us a chocolate milkshake instead of strawberry

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Tyler . 2025-03-22

MORE AT Just Eat

yet again drinks spilt everywhere and not a care in the world by courier

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Paul . 2025-03-22

MORE AT Just Eat

The food was stone cold. The fact our courier had multiple drops which meant they had to travel to neighbouring towns and chose to bypass our drop (closest to the pick up point). We just had to watch the wait time increase.

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Elsa . 2025-03-22

MORE AT Just Eat

So annoying that every other time something is missing from the order. Everytime I don't check I come back home with missing meal! Not even talking about sauces. Do you do this in purpose? Are you trying to make money like this? Or your staff have so little care of what they do??

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Agne Moore . 2025-03-21

MORE AT Google

Decent McDs. Cleanliness is solo. Staff were quick and accurate with orders. Unusual in being the only one I've seen with a resident homeless person sleeping in store all day every day.

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Alan Kelso . 2025-03-17

MORE AT Google

they forgot the bacon on the bacon double cheeseburger

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Antonia . 2025-03-17

MORE AT Just Eat

I was ordered just coffee and it was not busy time. Anyway I wait more time then I expected!!!!

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Olha Krupka . 2025-03-16

MORE AT Google

The driver spilled my drink and then made a complete mess on my hallway. Finally he threw wrapping on my communal floor which I had to dispose of myself.

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Violi . 2025-03-15

MORE AT Just Eat

No spillage at all and still very warm meal too. Excellent delivery!

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Sarah . 2025-03-14

MORE AT Just Eat

food was cold,dry and tasteless that 12 quid could of gone towards a 3.5. fuming.

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Callum . 2025-03-14

MORE AT Just Eat

Filled a gap. Food was ok. Sevice was good. Atmosphere was like waiting for your food at night. Not much else to say really.

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MATT Keenleyside . 2025-03-13

MORE AT Google

Worst Manager Julija, rude behaviour and sitting on the delivery desk when I am waiting for my food

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Bhavik Bushan . 2025-03-13

MORE AT Google

They ALWAYS have issues with finding my address. And when they call you and you give them simple directions they still get it wrong. I don’t understand why it’s so difficult to find my address. Very very disappointed

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Tracy . 2025-03-12

MORE AT Just Eat

I got 2 coffee instead of my apple juice and mc flurry

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Penny . 2025-03-09

MORE AT Just Eat

Half the items are missing and it was cold

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Liam . 2025-03-09

MORE AT Just Eat

Large fry missing and drink spilled

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Hongling . 2025-03-08

MORE AT Just Eat

Excellent service as per usual.

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victoria . 2025-03-07

MORE AT Just Eat

pancakes were stale not edible

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Lisa . 2025-03-04

MORE AT Just Eat

loved the driver very fast well spoken and polite

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Callum . 2025-03-04

MORE AT Just Eat

The order was missing 3 double cheese burgers

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Ajtony . 2025-03-04

MORE AT Just Eat

The milkshake was practically fluorescent with the amount of syrup that was put in, so strong, undrinkable and no straw. The food was cold due to it being delivered in a Poundland shopping back and not an insulated food bag as usual. worst McDonald's I've had.

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Carrie . 2025-03-02

MORE AT Just Eat

Arrived a bit cold, however it was still nice

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david . 2025-03-02

MORE AT Just Eat

Delivery man was good but an oasis drink was missing the fries were all spilt in the bag and my sprite drink wasn’t upright in the bag and it started spilling and leaking through the bag and the food was cold and not fresh

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Aaron . 2025-03-01

MORE AT Just Eat

You get exactly what you'd expect from a busy McDonalds. Helpful and friendly staff.

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Julie Turner . 2025-02-28

MORE AT Google

Took ages and food was so cold. Worst I’ve ever had it.

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Wes . 2025-02-28

MORE AT Just Eat

top delivery man wealth spoken and very polite 10 out of 10

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Scott . 2025-02-28

MORE AT Just Eat

I DID NOT RECEIVE ORDER IT SAY DELIVERED IT WAS NOT DELIVERED I DID NOT RECEIVE ANYTHING IT'S MY DAUGHTERS BIRTHDAY SHE IS STARVING WHERE IS MY ORDER????????

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Jenny . 2025-02-27

MORE AT Just Eat

everything cold and the burgers disintegrated, I had to throw it away

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Mona . 2025-02-25

MORE AT Just Eat

Big mac, dry pattie, and variable. Last week, no cheese in the big mac. This week no gherkin. Fries, very consistent quality and quantity Always busy. Guys, QC needs to be upped

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weary feladunder . 2025-02-25

MORE AT Google

This is one of the nicest MCD's we have had for a while, fries were soft & warm, selects and burger was warm & tasty, nuggets. everything was warm, tasty and it makes such a difference, thank you! :) :)

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David . 2025-02-24

MORE AT Just Eat

Majority of the food was cold and the chips were stale!

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Kavel . 2025-02-22

MORE AT Just Eat

I have 3 grandchildren here one’s a vegetarian the order was short of the mc plant and chicken burger I will never use this app again

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Debbie . 2025-02-21

MORE AT Just Eat

I don’t know why but my postcode is showing a different address.. please could you change this as it’s causing all these issues with food being late and COLD.

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Tracy . 2025-02-20

MORE AT Just Eat

The toilets was really disgusting the staff was rude I asked for something and they just completely ignored me it was really dirty and the disabled toilet was closed

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Katherine Edden . 2025-02-18

MORE AT Google

Could do with a good clean, especially the toilets which were disgusting and looked as if they haven't been cleaned for weeks. UGH!!! I Would not let my small grandson use them. When I went to the till to ask about an order I was ignored for quite a few minutes even though four young members of staff were not doing anything. The answer to my enquiry was a curt no!!! Definitely will not be going back there. It used to be ok but seems to be declining like all the other branches. Sad times!

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Glenda Eddenyyyuuym . 2025-02-18

MORE AT Google

Only 1 happy meal box and 1 toy despite ordering 2 happy meals! All the food was cold and the salad in burgers was pathetic.

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Ruth . 2025-02-18

MORE AT Just Eat

Cold chips, flat coke. No sauce with mozzarella sticks. Can’t get a basic job right.

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Justin . 2025-02-17

MORE AT Just Eat

Delivery driver is highly untrained, My live location was available to him but disregarded it and left me to come to him and when I did he had already left.

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Jordan . 2025-02-17

MORE AT Just Eat

I know it's very busy but your drinks are off don't think they mesared out the mix I had to bin my fanta no more customer satisfaction all you want is people's money

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Kerry J . 2025-02-17

MORE AT TripAdvisor

The food was cold, the chips were not even 1/2 filled, drink missing straw, and burger buns are clearly old.

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Jad . 2025-02-16

MORE AT Just Eat

Ordered for my children. Delivery had everything ordered and food was hott!

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Elsa . 2025-02-16

MORE AT Just Eat

Horrible service food missing from bag turn up open and the safety seal broken

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Jake . 2025-02-16

MORE AT Just Eat

food was cold when delivered. mcdonalds picked it st 10.15 and delivered at 10.41

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Rob . 2025-02-13

MORE AT Just Eat

The potatoes were cold, I took them to-go, I checked after getting on the bus. Otherwise I would take them back.

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iuliana iancu . 2025-02-12

MORE AT Google

Rubbish food and rubbish driver

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Kevin . 2025-02-10

MORE AT Just Eat

Arrived cold, and no straws for the milkshakes

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Jason . 2025-02-09

MORE AT Just Eat

said meet outside and he rang the doorbell at 1:30 am

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Dylan . 2025-02-08

MORE AT Just Eat

Lovely delivery driver in awful weather. Thank you!

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Lindsay . 2025-02-07

MORE AT Just Eat

Delivery bag broken, all the food were spilled and smashed, soaking wet fries and hamburgers

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Antonio . 2025-02-07

MORE AT Just Eat

Was over an hour late and was missing a few items I also was unable to cancel my order I would like I full refund as this in total was a horrible experience

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Jed . 2025-02-07

MORE AT Just Eat

Staff couldn’t understand basic English. Over zealous pedantic cleaner. No empathy. One of the worst experiences in any McDonald’s.

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M “TheExplorer” . 2025-02-06

MORE AT Google

And the chicken selects were cold and they forgot my McFlurry not happy at paying £2.50 delivery for a cold order and a wrong order

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Eljai . 2025-02-06

MORE AT Just Eat

My chicken burger didn't taste of anything and it looked like an oblong? I've never seen anything like it before...it literally had no taste to it! It went in my bin after one bite.

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Linda . 2025-02-04

MORE AT Just Eat

They forgot my whole order except a small coke…. That was it

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Connor . 2025-02-03

MORE AT Just Eat

Everything was there. Delivery was on time & food was hot!

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wes . 2025-02-01

MORE AT Just Eat

not a McDonald fan but once I learned they did katsu chicken wraps oh my gosh I just had to order. It didn't disappoint, chips were cold but I was more interested in the wrap. very very nice. I really love katsu chicken. The girl/woman delivery rider was so sweet and polite, shame I cannot book her for all my deliveries.

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Helen . 2025-02-01

MORE AT Just Eat

Very Angry. Everytime I order with mcdonalds they miss out items. And just eat don’t refund them. They only give me credit which is a waste of money for me if they continue to miss items. Im never receiving the compensation its just a continuous cycle.

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Mya . 2025-02-01

MORE AT Just Eat

handled very carefully. No spillage and great temp! more orders like that please

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Sarah . 2025-02-01

MORE AT Just Eat

you didn’t bring my food you idiots and now you’re ignoring my calls

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luke . 2025-01-31

MORE AT Just Eat

everything was fine but the drink leaked and the bag was soaking wet leaving the drink to be only half full because it leaked

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Ana . 2025-01-31

MORE AT Just Eat

I was given coke instead of milkshake. They also only packed 1 chips instead of 2 & forgot sauces

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Bella . 2025-01-26

MORE AT Just Eat

Cocoa Cola instead of Banana Milkshake.

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Joyce . 2025-01-23

MORE AT Just Eat

Staff are rude and dismissive. Food is subpar even for McDonald’s.

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Thomas Langley . 2025-01-23

MORE AT Google

Did not follow the allergen advice on my burger for the 2nd time now - that’s 2 burgers I cannot eat!! Sort it out Mcdonald’s >:(

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Tori . 2025-01-21

MORE AT Just Eat

great delivery and in really good condition compared to last time. What id hope as standard!

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Sarah . 2025-01-20

MORE AT Just Eat

The only issues I had with this mcdonald's is that it was a bit dirty. And some of the self order machines didn't have receipt papers and wouldn't pick up my finger on the screen. Everything else was fine. Fast service. Polite employees. Etc

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Celine Jadama . 2025-01-17

MORE AT Google

The double cheeseburger had evidently been squashed in the couriers bag, which was extremely disappointing. Additionally the food was cold.

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Henry . 2025-01-17

MORE AT Just Eat

Best quality / quickest delivery yet! Thank you

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Steve . 2025-01-14

MORE AT Just Eat

Ordered the family feet deal. Missing a portion of fries. Is it too difficult to count to 4? Big Mac falling apart 😣

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Paul . 2025-01-10

MORE AT Just Eat

Why is McDonald's a fast food restaurant. I remember 20 years ago walking up to the till placing my order and then receiving it shortly afterwards and walking out. Now I have to search for a dirty screen. Hope my order number is printed out, and wait 20 minutes for my food. Fight the crowds to get to the till. Oh so I've done all the work ordering and placing my meal....what service am I rating ?

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Simon Dulwich . 2025-01-04

MORE AT Google

The guy that delivered it he called me to find out ware we are and he put the phone down on me and he was no ware ware I live the food was cold and when I called him back he did not pick up

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Jo . 2025-01-01

MORE AT Just Eat

Time and time again, my drink or drinks have completely emptied out all over the food

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Juliana . 2024-12-31

MORE AT Just Eat

and when it finally got to me it was cold and overcooked

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David . 2024-12-31

MORE AT Just Eat

3items missing or incorrect. At least we got straws with the milkshakes this time!!

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Chris . 2024-12-29

MORE AT Just Eat

not happy with mcdonalds. someone sleeping on their jobs. every time I order something of the same x2 . 1 item comes and the other item missing. I am always affording order the same thing because of this. I never get my refund either to my made payment. this is bad customer services.

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mary . 2024-12-29

MORE AT Just Eat

very good service and in perfect time

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Francesco . 2024-12-28

MORE AT Just Eat

Absolutely shocking ! Got the order wrong!!!! Not just a little bit completely wrong!!! And now have to wait 48hrs for just eat to get back to me again!!!

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ellie . 2024-12-28

MORE AT Just Eat

Completely wrong order literally one thing was right and that was the free chicken nuggets no chicken selects there’s cheese things and no big tasty there’s a mc cheesy mc crispy thing and no drinks and no fries no fillet o fish and I tipped for that

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Rhiannon . 2024-12-28

MORE AT Just Eat

Worest experience not even asking please while presenting to customers and service is worest

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raja shekar Raju . 2024-12-27

MORE AT Google

Excellent food was warm and thank you

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Diane . 2024-12-24

MORE AT Just Eat

Visited the store, Sunday morning just after 07.00, 22/12/2024 It's a cross between a Dos House & a giant public toilet! Talking of which, the toilets was closed & unable to wash my hands before eating my food whilst fighting my way to a table of all the undesirables! Absolutely disgusting sight. Matching the store's fine staff with zero customer service skills. Apart from that a very pleasant experience. No doubt they will be getting a visit from the Health Inspector's as I've informed them with photos & videos also. #I'm Loving it

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Rich E . 2024-12-24

MORE AT Google

No toilet available at 10pm. The manager said that the downstairs disabled toilet was broken, and that they weren’t licensed to allow people upstairs to use the main toilet. Absolute nonsense. I understand they don’t want the hassle. But they are lying. If a restaurant does not have a toilet they cannot open for business. I bet the toilet will be open tomorrow am. I will check and report back.

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jon wyer . 2024-12-22

MORE AT Google

Meant to be 15-20 min delivery time. Took over an hour

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Tyler . 2024-12-22

MORE AT Just Eat

Cold, incorrect items sent and spilt drinks all over food - very poor

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Michaela . 2024-12-22

MORE AT Just Eat

Every 10mins the delivery time would change . Ended up coming 1 hour after the original delivery time. Also stingy when I went to the website it told me the currier was waiting. 1 hour ?

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Jerry . 2024-12-21

MORE AT Just Eat

whole order was wrong, nothing i actually ordered was delivered

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Dan . 2024-12-21

MORE AT Just Eat

I ordered a meal for FOUR and received my chicken nuggets -1 Burger? Don’t order mcdonalds through the app if they are gonna forget items and actually go to the store and Check your bags

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Richard . 2024-12-20

MORE AT Just Eat

order arrived incomplete and food was cold

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Michelle . 2024-12-20

MORE AT Just Eat

The burger was cold and the customer service was very poor. I waited for over 5 minutes asking staff for ketchup and no response. Very disappointing experience

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Miria Akena A . 2024-12-20

MORE AT TripAdvisor

Delivery driver was very nice and polite

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Carly . 2024-12-19

MORE AT Just Eat

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