Mcdonald's Restaurants in Kingston upon Thames

Delivery was good,food was wrong order

Nos glaces était renversé lors de la réception

i want a refund my drink spilt in the bag and went on my chips and they didn’t even give me my drink back

rude driver, closed the door on me while I was still in the doorway.

Our food was not delivered. We were given someone else’s drinks order. They have received all our food. And there’s no way to speak to anyone.

My order didnt come to my address

The driver 45 minutes late, incredibly rude and went to the wrong address while it was correctly stated on the app where it was. He told me that someone came to the door and refused the order which never happened as no one buzzed the flat. Due to him being late and we waiting outside for him for 45 minutes my milkshake has melted all into the food making it soggy, cold and not nice to eat now. It has leaked all over my kitchen. The food is soaked. The bag has split and the food is so cold.

Order wrong again- missing drink, ketchup. This is a frequent issues when ordering McDonalds.

all drinks missing from meal deals

It just kept saying in 20 mins your order will be delivered and it was over 1 hour and I live next to the place

Was cold again! Cyclist went to wrong place before delivering. I can’t remember last time the food was delivered warm

Great delivery. Unfortunately the hash browns were cooked in old oil or burnt oil or something 😟

Every time they deliver my food they go to a delivery before and my food is cold! Please can you stop your drivers doing multiple deliveries so people can get hot food!

I got storm cold burgers and fries , and two missing apple pies the only nice thing was the milkshakes

27 minutes the man was in the phone and I was Tring to direct him and then went looking for him really unhelpful on phi e said he was where I asked but he wasn't as I was their and now our food is cold as I couldn't find the driver and he couldn't find my address very unhappy with how cold the food is.

Missing food, and other items, not happy

All of my order was cold? and a Free item worth £4.99 was not discounted from my order, furthermore, upon wanting to complain I was offered £3.27compensation on an order of £19.41 this is not acceptable, the order was very upsetting

Ordered delivered late. Plus Missing item.

not yet received. but they say delivered

Missing items again this has happened multiple times

did not get my food and driver could not find my address so don't know what happened to my order

Food missing from my order. I got my son a mayo chicken and in the buns they had only put lettuce and no chicken.

gave me 3 rosti potatoes out of the breakfast wraps instead of hashbrowns

it waz freezing cold had to microwave it this is appalling spoilt the meal the only thing that was the right temperature was the milkshake

The muffin came with a eggshell in it and the other part of my order didn’t even arrive!

delivery relate and food and coffee cold when delivered

Ordered from app for delivery. One of the burgers didn't arrive. Fries were soggy and it was difficult to get compensated

Everything was edible unfortunately yet again arrived cold, on the plus side delivery driver was very polite and friendly

all good but disappointed you can't adjust individual ingredients when buying a family deal. thx

My Order did not come would like refund.many thank’s Holly dye

Driver delivered elsewhere first, our order arrived cold.

Completely the wrong order. Cold

I asked for no mayo and you have given me mayo I would like my money back now this is so poor I am highly allergic to mayo and you have put mayo in it

McDonald’s absolute joke ordered a big order and only thing that turned up was a happy meal and drinks

Warm food and not even a thankyou when my food was dumped on counter, disgusting service.

Kept changing the delivery time and the. Missing my nuggets which I still don’t have my refund for.

Found a bone in my chicken nugget put me right off

DO NOT get a delivery from here from the app. They've forgotten my burger two different times! How stupid can you be to forget the main part of the meal?!

Don't go there if you're in a rush. The service is extremely slow.

as usual the staff are incapable of putting a order correctly in a bag , no drinks at all

Food was cold, I particular the chips

Food was stone cold. Could not eat it

Different location same menu that you are used too

Everything arrived fresh and hot!

I was ordering from a store 10 minutes from my house and I took an hour to arrive. When it came it was literally ice cold and the chip were stale as anything I ordered a meal worth £10 and I only got £2.50 in compensation for the whole meal being cold.

the food waz really fresh and hot thankyou

Kept changing the estimated delivery times, My house is 5min. From the restaurant...driver definitely went to do other deliveries further away from me before delivering our food, that arrived cold, soggy fries and melted ice-cream....

the coffee waz freezing cold the food waz luke warm I'm fed up with this happening

The drinks had been laying on the side in the delivery bag so emptied all over our food and now we have no drinks!! You also never put any of the sauces I paid for in the bag so you owe me money. Absolute joke you can’t get a happy meal and a ranch burger meal with extra sauces right

Gave us completely the wrong order. Obviously gave our order to someone else. The. Said it wasn’t his fault

All the dips I ordered was missing, both burgers was freezing cold, large chips was the size of a small and the two cokes turned up as sprite

Staff sat around chatting instead of getting orders. Manager severely shit attitude calls out order number 5 mins before Common sense isn’t so common anymore which is why you still work at mc Donald’s at 40-50 years old!

never recived my order even tho it said it had been delivered after 1 hour waiting now i have to order food from somewhere else

The food was cold and no chips

My order was very quick this time, meaning my food was both still hot, and enjoyable.

i waited an hour and just received it and its absolutely freezing cold. its a quick take out so how come the food is cold

I didn't get my order.I ordered from my work place to my home. But my Son at home, he didn't get the order in 18 Elm Road. I came now home .My Son (15 )was hungry still now.Now i cooked some Foods for him. Where is my order? Where was it delivered?

every time get my food it's cold because they do multiple drops before it turns up at my house thinking of getting rid of just each app because you're f****** useless.

in the happy meals we ordered pineapple which didn't arrive.

Hardly any chips and freezing cold

Quarter ponder awful as was the 2 hamburgers slapped together & burnt. The Big Mac was great

They wouldn’t let us in because of an unknown reason and they wouldn’t say a word why

I was given someone else’s order never got mine

Wrong Pie. I ordered Apple Pie but they gave me a Orange Pie

I give one star because it’s no zero star option.I had half items missing, so I rejected delivery, gave all back to driver. McDonalds said they haven’t received anything, I paid money and get nothing. Claim refund,Just eat send me message , said they need more details, contact me as soon as possible. It’s happened twice, no one contact me. I will delete this app , no more

Dropped off someone else’s order.

I order nuggets and I only got the water and fries! Lol what am I suppose to do??

food never arrived but stated delivered

Always clean & always friendly staff.

Very Polite man great service food amazing!

the driver so crazy he can't find address I feet are wet so stupy

Every time I order food from McDonald’s in new Malden it gets to me cold. I’ve just spent £15 so only receive cold food. This is not acceptable.

Received a COLD burger! For a eat in order . Sent it back, got a refund. Won't be going again.

It was all absolutely freezing cold and most of it is in the bin. Delivery time just kept increasing. I knew it would be cold it’s not the first time.

I ordered a large coke zero and you sent me a large Fanta so I don't have a drink for my meal

Food was cold both burgers and chips one burger had the wrong sauce

It's 8.45pm. I'm still waiting for my order 2 hours later...

large fries missing with wrap meal

1 large fries missing with the wrap meal

Delivery on stated time by a very pleasant courier

Everyone knows McDonald's and knows what to expect. This place is not a exclusion. Good atmosphere and good food. Find it on High Street New Malden

Received the complete wrong order

The wrong order has been delivered

A website issue resulted in this being delivered to the wrong address. The driver didn’t respond to the messages to redeliver

Rude and racist staff and Brazilian delivery drivers don’t use this McDonald’s guv give poor star very bad African manager

FAST FOOD NOT 50 minutes to deliver and stone cold kept moving time then driver says it’s within the time lol

Although the burgers I ordered looked appealing and they were quite tasty unfortunately they arrived lukewarm.

I was extremely disappointed with my recent visit. Upon receiving my drink, I discovered what appeared to be a bogey on the side of my Coke. This is absolutely unacceptable and raises serious concerns about hygiene standards. I expected better from a globally recognized brand.

no free nuggets after spending 20 pounds

7.45pm where’s our order delivery time was at 7.20pm

quick delivery three items missing yet again

Constantly missing products in my order, paid £17 for a chicken sandwich

the food was Luke warm the driver waz at the restaurant ages it's becoming a joke

We ordered delivery on 3 ocassions from them. Large fries were the size of small. On 3 diffrent days, diffrent deliveries and on each order all ordered froes were the same. They are dishonest with providing the food, but the worst is that rhe management comoletly ignored my complain where I showed them photos of the portions. They said they don't care!! What kind of service is it?

Driver took ages to deliver food and when the food arrived it was very soggy and cold I’ve come home from work and very tired so I ordered and unfortunately the standard of food was not good I would like a refund or at least some money back as this is not on

Chips from a meal missing , was offered a refund but that doesn’t help when you’re hungry!

was alright driver was going random way here

Food arrived soaking wet in drinks. Drinks were open and leaked everywhere

Im upset as when the food came with the drinks it was all spilt and made the food wet and soggy and cold

Another no show for this place, with Just Eat claiming it was delivered...they did give me a refund but let the buyer beware, there's a good chance you're not getting any food from this lot