Ados in Lancaster

food never arrived. We called multiple times they continuously swore at us on the phone.

Horrible. DO NOT ORDER HERE. Waited for food for 3 hours tried to call 20 times and they only picked up once where they told us that they'd already delivered the food (when they hadn't), swore at me and hung up. ORDER SOMEWHERE ELSE!

Great with my son whose autistic and always good food

Ordered online. Waited two hours longer than expected and no updates from the app. When I tried calling the restaurant there was no response. When the driver came to the door he did not try to call me and was extremely rude, banging on the door and not thinking of the other people living here.

Told hour and half wait 5 hours later food turns food not all what expected never again

Went away for a break for a weekend thought ordered from here waiting for 3 and half hours for it to be pretty could wouldn't recommend

Their lamb donner has the best taste in the town

I made order online and I waited about 3 hours then they cancelled the order without reasons.

We have been using Ado's for a number of years now and the food is always great, but in the last year they have massively started to go downhill in the customer service dept and delivery times, this evening we have order 3 meals for delivery through the Lancaster & Morecambe eats app, been waiting now approx 2hrs (during writing this the delivery driver arrived), we had tried to call them for an update (and this is no joke) 71 times and only 2 of those times the phone actually rang, the other 69 times "it was busy" or off the hook..... oh and to top it off they didnt bring the 1ltr bottle of pepsi we ordered either - great.

Great food and arrived hot. Friendly delivery driver

I tried these as I thought with the reviews it would be good . Don’t bother going . After looking at my food when home I realised I had half a portion. Half of a small box of Donna meat and a pitta that was smaller than I would have bought in a shop . Not good value for money at all. A much better shop 2 minutes away around the corner .

Good range on the menu, some similar to your typical takeaway, but a few different ones help make Ado' s stand out. Great value especially the meal deals. Quality is good, better than some other local takeaways. Service is friendly & and waiting times reasonable . Highly recommended.

This establishment lacks distinguishing characteristics and is a typical high street shop. Assigning a rating higher than one star indicates extreme hunger or a lack of culinary discernment. The kebab special comprises low-grade meat, frozen pita bread, and inexpensive bottled sauce. The sauce obscured the meat due to its excessive quantity. Regrettably, the proprietor demonstrates no enthusiasm for providing high-quality cuisine. Serving substandard food to customers is unacceptable. If you are skeptical about this feedback, I encourage you to purchase a kebab special and evaluate it personally.🤢🤮🤮

really bad. took over an hour and half to come.

Been a regular for months with these guys and they’ve messed up my order completely and refused to offer any sort of compensation. Wouldn’t order from here if i was you.

This burger is a work of art. Succulent and crispy around the ages. Pizzas are quality too. Great value for money and my number 1 go2 takeaway in Lancaster and Morecambe 👌🙌

Pizzas here don't taste great. Overpriced for what you get I would say. Friendly staff.

Food is ok since lancaster has no better options!! Delivery too slow it took more than one hour and when I called the restaurant the staff was so rude and said we are busy and if you don’t like it I can cancel the order!!!!! Disrespectful attitude, although the order was not packed yet. Not recommended at all for delivery orders.

Staff are so friendly and food is decently priced. My go-to :)

Ordered spent nearly £25!!! They got my order wrong I corrected them and they said it was my fault?, then it’s here, opened it and there’s chilli sauce on everything????? No answer. No refund! DISGUSTED. Never again.

Ordered 3 hours ago delivery time was 20:45. Can’t contact the shop as user busy I’ve tried over 100 times. Can’t get in touch to see where my order is absolute joke of a takeaway.

Xmas Eve ruined. Cheers guys. I ordered a pizza from Ado's on Lancaster and Morecambe Eats at 6pm-ish on Xmas Eve to arrive 7.45-8pm. It arrived at 8.15 but the order was wrong. My wife is vegetarian and there was pepperoni on the whole pizza, not half as requested. The landline number was "busy" every time I tried and the mobile number doesn't work so I had no choice but to drive down there. When there, I tried the landline number and it was engaged still, despite noone being on it: clearly a purposeful thing. When I explained the situation, the new pizza was cooked correctly. When I requested a refund, I was told to email Morecambe Eats. The point of ordering at 6 for 8 was so we could sit down as a family with my young girls to watch a film on Xmas eve. Instead, I've ended up missing 45 minutes of the film and we're all eating an hour late. Really not ideal but the guy at Ado's didn't seem bothered.

The food is good .. However the Service is very poor... 2hrs just not good enough ...

Ordered our food elsewhere. Was let down and these guys were great getting it pushed through quickly

Best bab shop in the town. Can tell fresh pizza dough not the frozen frisbee bases like some other gaffs

Nothing better than waiting for over 2hrs just to eat cold pizza and chips, and to casually say sorry and tell me my food is on its way. Don't waste your money or time on this place.

Amazing food, great staff and very busy take away. Food is so tasty.

My food took 2 hours and ten minutes to arrive, on a Sunday. An they didn't seem to care.

1 and half hour late, cold pizza. Chips tasted rank, like they hadn't changed the oil in a while. Rude deliver driver and no apology of late arrival of food. Avoid at all costs

This place is very up and down. I usually order a Donner pizza 12 inch. Large chips. Tub of sauce. I have also tried the kebabs. The pizza. If you like a super thin base then these are quite nice. They never used to be this thin so wondering if they changed chefs. Nice but unfortunately they don't fill you enough being so thin. Enough Donner on them but not loads. If you order two portions of the same topping on it you are only getting one topping. Incidentally. The munch box meal deal is made with very little toppings and not the best quality burger. If you're going to do a special deal at least make it worth it. They charge less because you get less. Simple. Also if they have a 10% off deal or similar they give you the same percentage less of food. EVERY TIME The chips. Id hate to see the small portion because these are not large at all. They also seem to have been cooked and left for a while in their grease. They have a chewy coating on them. Probably thrown back in for a reheat last minute. They are never salted either. Last time I tried a kebab. I was dubious because it is cooked in tomato sauce. I was right to be. The tomato sauce they use is chopped toms from a tin. That's about it. The meat I got was grilled too far til it was burnt and then covered in sauce. It had a funny taste to it which I put down to the burnt black bits on the meat. The service has always been decent but I've never had to complain. I live across the river but it is usually on time. All in all I'd maybe recommend. Unfortunately this seems to be one of the better ones in Lancaster. The thing with the low quality munch box deals puts me off. When did people stop just selling quality and not JUST looking for ways to scam more money from people? Just wondered

When first using ados it was very good but unfortunately it has gone down hill massively with a delivery time of well over the stated time

2 and a half hours later and still no delivery!!!

Always hits the spot. Lady that answers the phones always looks after us. 💐 And the Boss is good to us 😎

Ordered from here and it said it would arrive within an hour and a half.. which was already a long wait time. The order then did not arrive within this time and they did not pick up the phone. No food received.

Cheers guys great food delivered red hot and quick !! Your pizza is by far the best pizza in Lancaster!!!!!!!

The food was amazing thank you 😊 and the person who answered the phone was nice thank you

Extremely slow delivery, needed to ring up. Food good though

Very small size. Ordered “large” Doner Kebab more expensive than elsewhere, mixed with chips but nothing was there. Still hungry!

The old lady at the front needs to be little polite and respectful, the costumer service experience was really bad but the food was great.

Is it the unimpressed woman who messes up the orders or is it the cooks in the kitchen? Been to this place frequently over the last few years and I'd say 4 times out of 10 you either get something different to what you ordered or something as simple as the red salt you specifically asked for is missing. Wanted a cheese burger, not only did it come without cheese, but it wasn't even beef. It was a chicken burger, and no salt on the chips. This place has been in business long enough for ridiculous mistakes like this to be ironed out.

Last time I'll order from these fellas. Ridiculous wait times for food then it arrives and it's just not worth the money. Happened last two times I've ordered. It's s not on.

Paid £30 and half the order wasn't there! Got told it woukd be here in 30 mins? Waited an hr, asked for money back for missing food... Turned up cold.

Shocking delivery time, ordered food and took 2 hours to be delivered when was told would be 1 hour. Rang restaurant and food wasn’t even cooked and still had to wait another hour before the driver got to me. The restaurant was only a 5 minute drive but due to being in hospital I couldn’t drive after having surgery. The food was good, chips and onion rings were cold though.

Ordered mix donner and chips, For the price there wasn’t much in there, presentation was decent. Came from Manchester to visit someone in hospital so went online and found this place. The food itself was different cooked different on a griddle maybe, not the usual donner strip dancing on the pole and chicken you get. Value for money kills it for me.

Very nice food. Such a busy take away but food awesome. Highly recommended.

Nice friendly staff. Great tasting kebab and wrap. Well worth a visit to sample their food!

So sorry to do ado's like this but training and recruitments on you! The "Lady" answering the phone tonight 10/02/23 was shocking! She needs to be trained or managed. When calling to ask for a re estimated delivery time I was blamed and hung up on. Called 30 mins later to be spoken over told "ITS ON ITS WAY" and hung up on again. Your foods good but, we feel really let down tonight! My boy chose your food for his birthday out of many in Lancaster. Please work with deliveroo on tracking and train your stretched staff

1h50m after ordered, restaurant claims to have not even dispatched the order. Then has the nerve to suggest that they *might* re-heat it for me first. Utter joke and contemptuous level of service. Avoid. Update,: Another hour later and they claim it's still being prepared, the staff caught up in their own lies.

Waited for over 2.5 hours for delivery told twice it was on the way. In the end had to go and collect. An absolute joke will not be using Ado's again.

2 hours had to wait for a delivery. Will not be using them again.

Bloody ridiculous waiting times. Person on the phone was incredibly rude. Food was luke warm. 3+ hrs late. They obviously went to butcher the cow for my burger. Can't think of any other reason/excuse to be that late. Partner had done a 11hr day at work, all he wanted to do was come home, have a quick/easy bite to eat and go to bed, ready to be up at 6am. He wasn't expecting the food to arrive at almost MIDNIGHT.

Wish I had read these reviews 1st but ordered at 8:30 and now nearly 11:30 no food at all shocking

The food is excellent, and if you collect your order it's a good time, but very hit and miss on delivery. Waited 3.5 hours for food to arrive, called 3 times to ask on its location and told it would be just 20 mins each time - obviously it wasn't. Unfortunately the food is really really good, and the staff are nice enough if a bit ill-equipped to deal with rushes, so I cant say I won't be going back because I absolutely will Tl;Dr collect your food, don't get delivery, and you won't be disappointed.

Food wasn’t horrific but I strongly recommend you order when your not Hungary as delivery is hours after placing your order. Shame really as it was my first time at Ados but over 2 hour wait for a small order is ridiculous and the shop took ages to answer the phone.

Hate writing this review the foods great one of the best in Lancaster, it's the service is absolutely shocking! Not for the first time it's been 3 plus hrs , sort your delivery drivers out or stop orders when busy all together when busy! Such a shame with such quality food!

Horrendous experience. To be honest it’s not the first time order has been late, but this time it was 4 hours late! 8:15pm ordered food online. Time given for delivery between 9:10 - 9:30 pm. 9:50pm - Got a notification on the app that the food was delivered. No food was delivered. Called the restaurant and was told that the food hasn’t been made yet. Couldn’t tell me how long food will be and then they cut the call with no explanation or apology. 10:30pm -11:10pm continuously called the restaurant with no answer. Finally managed to get through at 11:10pm. Told food is next to be made and will be delivered in 20 mins. No food arrived by 11:30pm. Continuously called the restaurant from 11:30pm -11:50pm no answer. 11:50pm - Managed to get through to restaurant to be told they have been really busy and that they are making the food now, almost done, and it will be delivered in 2mins! No apology given by the restaurant. 12:10am - food arrived! Driver was oblivious to the fact that food was 4hours late! No apology given. In summary, very late delivery and the customer service is horrendous.

Only gave one star as giving none wasnt an option!!! Absolutely disgusting service.... food didn't arrive and impossible to call the restaurant.... Will not be ordering from here ever again!! Save your money and your time and steer clear from this place!!

Never order from ado’s again. Food took 3 hours to come. Definitely not worth it!

Absolutely disgusting. Terrible service pizza was burnt and like dough the bun on the kebabs bun was so burnt rang they wouldn’t make fresh cane to take pictures 25 minutes later of the food then we had to phone back to see was was happening with our food send a completely different order back was just terrible the lady had a awful attitude wouldn’t not order from here

The pizza had been dropped or something, it didn't actually look like a pizza or something I would want to eat. I would like a refund please

Definitely never again, it was slim, not like a usual kiba, the meat was in bits not like long ribbons, very little salad a too much sauce it drowned it, wouldn't order again..Marma every time!

Woman at the front is going through it and taking it out on everyone giving it a bad reputation for me

2 hours for delivery….. wouldn’t answer the phone. Sound.

Order took 1hr and 30 mins to come, was not the drivers fault at all it was the people that took the order. Food ended up cold and the kabab meet in my opinion didn’t taste right, we ordered 2 and both were disappointing not too sure if it was the batch or just the general taste?. The lady working had accidentally chose the managers number so when asked where the food was he acted very confused he swore over text and messed us about eventually sorted but not very happy won’t be ordering again after this experience not friendly staff at all. Thankyou very much anyways.

Ordered a kebab wrap and chips ...Came on time put chips on plate and unwrapped kebab to find NO kebab meat instead it looked like they'd ripped up a pitta and put that in instead needless to say I rang up to complain the girl on the other end wasn't much help .... AVOID AT ALL COSTS 😡😡😡 I'd rather starve than order from this place again ...And having to give this place one star is a joke I'd rather give em NO stars ...AVOID.....AVOID ......AVOID .....

One of the best pizza I have tasted, thin crust. I have never been to Italy but I'd imagine that's what it would taste like... The pizza is that good.

The worst taste ever, take 1:43 hour till I get my food on Tuesday if was Saturday I think i was get my food by 4 hours 👎🏻

Absolutely shocking Ordered 2 special kebabs Opened the polystyrene box and couldn't believe my eyes what a rip off I got a scratty bit of old very soggy salad A very soggy pitta bread and a small selection of meat and chicken which had bones in both kebabs were the same This was x 2 kebabs at £10 each What a rip off And the chips were solid like nails As for the delivery driver he handed over part of someone else's order and didn't realise until mi partner said it was wrong We will definitely not be using this place again

We ordered thought Morecambe eats from ado's messed up the order and they wouldn't replace or sort anything out and Morecambe eats didn't help at all so all went in the bin I wouldn't use ado's or Morecambe eats ever again if I could give no stars I would

🛑 WARNING DO NOT ORDER 🛑Food never arrives stay well clear ordered at 9 30 its now 12 15 am and still not here. Rang numerous times and was told 5 to 6 mins away evertime I rang. Absalute disgrace of a takeaway. No customer satisfaction what so ever Boycott the place and DONT ORDER FROM HERE AS YOUR FOOD WILL NEVER ARRIVE 🛑WARNING DO NOT ORDER🛑

Ordered a lot from Ado's but won't go back. Food was 2 hours late. Cold and chips were inedible due to being uncooked, portion size on the chicken kebab was half size as normal. All this would of been OK if the store would of answered to be able to remedy the order. Tried to get a refund through Lancaster eats, which was declined through the owner saying food was delivered on time and hot. Which is a lie, I have tried to speak with said owner for nearly 2 months, calling most days to sort out the issue. So my advice going forward is STAY AWAY. If there is any issues. They don't care

I have waited 2 hours for 2 burgers and a portion of chips. The burgers were missing the sauce we requested and the chips were cold. Complete waste of £12, only spent because we have been at work all day. Not the first time we have had a bad experience but not going to give them the benefit of the doubt any more. Don't waste your money

Food is ok. £4 delivery fee for it to be 1hr30min late is shambolic

Decided to order from here on monday due to all the other places being closed. The order never arrived, after 2 hours i ordered again to get a meal that actually arrived , thinking that i could just refund the one that never turned up. But unlike any decent business, they refused to honour the refund despite knowing due to my phonecall and repeat order that it never turned up.

Amazing food always warm. The taste is amazing. Best thin base on pizzas. The busiest & best take away in Lancaster. Food speak for itself. I travel all a far distance for the fresh food only because it’s so tasty and always fresh. Compliments to the chef!

Very tasty, think it was the best kebab I've had in a while

I’ve been waiting 2 hours for my food, times on the app are not realistic that was told an hour. I wrote on App that don’t Buzz the door bell because it’s quite late, all my roommate already slept, but they ignored my note. very disappointed

what an amazing takeaway for giving the extra to buzz patrol best takeaway in Lancaster

Lovely food and lovely generous people. Gave food to the homeless. X

Amazing guys who supported buzztec to feed the homeless. # big up BEN and the BUZZ family

Excellent guys who donated free food for homeless also when we picked up ,,,lovely food as always 😋

Big respect to you from the buzzfam. Amazing service.