Academy @ Platform in Cardiff

The young women serving was excellent, polite, friendly, calm, and produced a good standard of food and drink. However she was on her own doing at least a two person job. This caused almost an hours wait on food. A steady flow of costumers meant she was having to try and prepare food inbetween making drinks (and there was a table of 12 wanting food!). She deserves a raise or bonus for keeping such a positive demeanour in a challenging situation. Management need to sort out this lack staffing issue and reward their hardworking staff for such a strong effort.

Went in to get coffee and toast for my family and I, There were 2 members of staff on, there was no one waiting to be served except me, one girl was washing up made eye contact with me 3 times and didn't take my order, didn't even acknowledge that I was there. Other member of staff was cutting up sausages. After being ignored for 7 mins , I left and went to a lovely Coffee shop 2 mins away for my 4 coffees, 4x toast and cakes. I live locally to the area, and a lot of the locals who are of ethnic origin say they feel they are not welcomed there. So I wont be going back regardless.

So up until this week we have supported local businesses and this.coffee shop , but unless the staff issue changes we won’t be back , please remember Cardiff bay is a small unit and news travels fast , The new staff at this coffee shop needs a lot to be desired ( long time waiting for service as the staff were chatting to friends )) , Both were rude kept us waiting while they chatted to there friends, Also no vegan meals ,,!!!

Popped in here on the way to work, got a sausage ciabatta and a strawberry shake. Staff were friendly, welcoming. Food was good and service quick. It wasn't cheap, but the quality was good enough not to complain about.

My partner and I are regulars to Academy Platform, there is no doubt that their coffee is the best you can get down Cardiff Bay. Not only this but the staff are friendly, polite and overall very welcoming with every visit. In particular Chloe, who without fail, greets us with a smile and bubbly conversation, she has even remembered our order down to the last crumb of the delicious vegan hot roll which is a MUST! Platform has a variety of sandwiches, alcoholic drinks, cakes and coffees to suit even the fussiest of eaters ( like me ) they have a warm and hard working environment, the café is always clean, tidy and well presented. This place has become our lunch break and weekend brunch spot and we couldn't recommend this place any more.

Lovely polite, hardworking staff. Coffee was hot and tasty, bacon roll was plentiful. The premises were extremely clean, as were the loos. Limited menu, but easy to find something to suit. Card only excepted

We bought gingerbread lattes from here and were impressed by the quality of the coffee. We were served quickly from the hatch by a friendly member of staff.

This was our daily coffee stop as part of couples trip to Cardiff, the lads working 28th till the 30th of October were brilliant! The shirts of the staff said "work hard and be nice to people " and they were both!! The coffee was incredible, really well designed venue, good music, clean and tidy, what more can you want!

A (semi) hidden gem of a place. Coffee, snacks, cocktails and more. Cosy inside and nicely sociable outside, and the staff are great. Friendly, helpful and chatty. Really, it takes a mean-spirited person to find fault with this place.

Thought I'd grab a bite to eat, so asked what they had... told its all on their app. I'm standing right there, I am not going to faff about with downloading an app to see what food they have when I'm standing their talking to 2 staff. Couldn't be bothered to tell me what was available, either lazy or decided I'm not fashionable enough for them. Used to go regularly but no more.

Queued for 20 minutes to get served, seemed like an awful lot of faffing. Completely agree, coffee and food is great but please, PLEASE hire more staff. And then train them. Properly.

Have been here a few times as it’s right opposite my husbands office. Really lovely little place and lovely staff. We’ve always had lunch as they’re paninis are great. They have gorgeous milkshakes too. There is plenty of space-we always have a pram with us and it’s lovely to sit outdoors during the warmer months too.

Best coffee i have tasted . Great food. staff super helpful and welcoming. very clean and on top of things. A true find and very good value.Felt very valued .Thank you to all your lovely staff

Came to Cardiff for a weekend away and just a 15 minute stroll out of the city sits this little gem. We decided to have a drink here as it looked inviting and we were intrigued as it’s a cafe / bar in a storage container outside the train station! The staff were very friendly and welcoming so we decided to stay for another drink (lager and corona) they also sell coffee, tea, cakes and have dog treats. we used the toilets which were clean. We enjoyed it that much we decided to walk up again this evening to find it was closed. Will definitely recommend and visit again. Keep up the good work and best of luck for the future and hope to come back again 😊

I have visited this unassuming coffee shop twice with my friends since it reopened for takeaways - it is away from the Bay a little so not so busy... do yourself s favour & pay it a visit, excellent coffee & food...friendly staff & reasonable prices

Unpresupposing location but surprisingly little gem of a coffee shop and lunch venue. Short but varied menu with attractive vegan options, all served with a great fresh taste and in generous portions. Definitely worth a visit.