A Rule of Tum Burger Shop in Herefordshire, County of

Had a great meal. Our waitress, Issy, was very attentive, polite and engaging. It was a great atmosphere and by the time we left it was really buzzing!

We came to get a Burger on Friday night and everything was great. Our waitress Maddy, was lovely kind and nothing was too much trouble. Will be back

Initially went into the Book shop but transferred to the Burger shop as we were looking forward to enjoying their burgers and the bookshop does not serve burgers. We also wanted a tea and coffee prior to ordering and upon moving were told the Burger shop does not serve tea or coffee asked if we could get it from the Book shop and were told no as 2 separate restaurants. We left upon comments from unhelpful staff.

Went for a meal a while ago on a Saturday night. We were served by a lovely young lady called maddie. maddie was absolutely excellent and seemed to being all the work whilst a older blonde lady was sat by the bar. The food was OK. I left a review only to be replied to that the older blonde lady was a customer which I thought was odd. Anyway about two weeks ago I went In and enquired who the manager was and yes it was the older blonde lady called georgina. Yes the one who was sat by the bar on a very busy Saturday night. So I redone my review only to be told off yet again and incorrectly. I was told I went In in the day time when there were only two other tables ummm don't think so. I went for the meal on a very busy Saturday night. So instead of telling me off like a naughty child get your facts correct. The reply was off another lady or girl. It seems unless they get 100 💯 🤔 they will argue with the customers. Perhaps they need to actually accept and listen to feed back good or bad. As I say the food was OK have had better have had worse. But the attitude of these two woman is not good at all.

Called in with friends and it was OK. But nothing special. I commented.on one waitress doing all work. Apart from the waitress being so lovely I would have given it a 1. I said a older blonde lady was not doing a lot. And got the reply that is was proberly a customer Sat by the bar. Ummm odd that. Anyway I returned to ask who the manager was it was the older blonde lady called Georgina. So what ever but why argue with customers. I simply commented on the poor waitress being rushed off her feet.

A superb burger and fries, really friendly staff and great restaurant. 100 times better than the Beefy Boys and worth the extra journey.

Tucked away down Aubrey st, Burger shop is an unassuming looking place from the exterior, yet as we take a right through the main door, we enter a beautiful, minimally decorated, light, open and inviting space. The exposed brick and neutral colours tying in with the wooden tables to create a simple rustic charm. We are seated and looked after by a delightful and extremely helpful server who couldn’t be more attentive and pleasant. As it’s our first visit, we both order the flagship Hereford beef burger, excited to try for ourselves why this place has its reputation. As it’s a Tuesday, we are two of four customers in the restaurant and so our food arrives quickly and is wonderfully presented…and sadly this is where the wheels come off. Taste wise, aside from being a little dry the burgers are perfectly fine but the size of the portions is the biggest (or is that smallest) shock. This is truly artisan fare and feels a little like the restaurant is almost looking down on other places who serve a plate with enough food to justify the price. Expecting to be filled with meat we ordered only one portion of fries to share and within 5 mins had devoured every last morsel as if we had visited McDonalds. When compared to another famous burger restaurant right in the same city the evidence points to a place with too much belief in its own hype. A shame.

We were on holiday near Hereford and managed to get a booking for the Burger Shop. The food was excellent and they were brilliant with my allergies. It was great value and the atmosphere in the outdoor garden was lively. Would definitely recommend!

We were able to book a table at short notice early evening on a Saturday, on arrival we were offered a choice of inside or outside, we opted to eat in the “yard” which was lively and loud with a couple of groups who were enjoying the bar which had a good choice of beers. There was a good atmosphere, if we had wanted something quieter the restaurant inside would also have been perfect. The yard offers the choice to order food from either the burger store or the attached pizza restaurant both via an app which was easy to use. I enjoy a decent burger, and also make my own smash burgers. I can simply say that the blue cheese burger that I had was as good as any burger that I have had here or in North America. Very attentive and engaged young staff as well. Keep it up.

Yesterday me, my partner and my baby came to the burger shop. I should have realised it was so empty so that’s never a good thing. The waitress was so rude and cold she just seemed so unfriendly and as if she couldn’t be bothered with us. The food was awful. The patties were so overcooked and dry, the burgers were just awful tasting. The fries were overcooked and hard. She never once came over and said is everything ok. She didn’t even say bye. Just a really awful experience

A Rule of Tum is amazing for burgers. The food was really good. The drinks were good too. The staff made this place extra special. Very friendly.

Marvellous place for casual dining. The burgers are splendid. Very delicious and very tasty. Excellent service and excellent time here.

Called in for a veggie burger and it was OK but nothing special. Also quite small portions for the price. It was very busy and the lovely young waitress was rushed off her feet. She seemed to be doing everything that's the only reason they did not get a lower score. The much older woman who I presume was the manager was just sat there not even helping. If she was the manger she should have working her butt off ad it was so busy.

The food is great. The burgers are delicious. Nice environment and exceptional restaurant. Great team who are friendly and professional.

I found the fries to be overdone, the vegetarian burger okay but not very exciting and the hot sauce very mild (take your own with you). The servers seem to be overstretched nowadays, so we have found ourselves waiting for drinks, often not bothering and sticking with the water until leaving for the next place. Not that I eat meat anymore, but the patties I've seen have all been what I would consider overcooked, with no hint of pink. It's still a nice place to visit, but I'd suggest The Bookshop next door.

My husband took me to this lovely restaurant as it was Valentine’s Day, for a delicious burger lunch. We were welcomed warmly by Ollie and Jake and shown to our reserved table. The choice of food is very good here, something to suit everyone. Popular with children too along with their parents. They have a great selection of beverages also. My husband chose a glass of Henry Weston local cider and I had water. Our burgers when they promptly arrived, along with some fries were absolutely scrumptious. We did not feel rushed but the staff politely checked if everything was ok and had a brief chat with us. Would highly recommend if you haven’t visited before. The quality of local ingredients used, is top notch. Thank you for a great dining experience today.

Visited while in town and was very impressed. Staff were brilliant friendly and helpful. Food was delicious and very tasty.

Booked a table and notified I was allergic to gluten - had a phone call prior to our arrival to say the fryer was not working in case we wanted to go else where, they wouldn’t be able to provide any gluten free fries. We decided to go and it didn’t disappoint - everyone’s meal was fantastic and the service was excellent. Turns out they had the fryer fixed and I was able to have my gluten free fries after all! Well worth a visit and catered to allergies. Thank you all!

Sitio perfecto para ir en familia, comida muy buena, raciones abundantes y lugar agradable. El servicio muy profesional y atento, sin duda volveremos. Un sitio para ir en familia comida bien, a buen precio

Sadly not what it once was. Service is stretched, food quality has slipped and the new seating area is too loud and cold.

loved the food in the Burger shop. The beef is of the best quality with there being many options of burgers to choose from. They also have a few vegan options as well. They have some quite unique options of flavours to add to the fries, one of my favourite options is the 'Hot Fries' with wasabi mayo and pickled celery. Definitely worth trying

The yard is a beautiful location, the atmosphere was great. Really enjoyed being there, service was good too. Just the burgers well a little bit disappointed with, over cooked chicken thigh barley any meat on mainly batter. The chips were strangely greasy over done. It all looked amazing but the taste was quite there. The price was expensive for what it was. But definitely go again maybe have the beef next time.

Great food. Great service. Lovely relaxed atmosphere! We ordered a buffalo chicken burger, a buttermilk chicken burger, rosemary fries, sweet potato fries, coleslaw which was refreshing and delicious, made with mint. Cheese curds with a spicy salsa, which were amazing! We drank mocktails. Everything was fabulous! We have been to another popular burger shop in town but A rule of tum/ aka the burger shop is a step up from the others. We will most definitely be back.

Entering the stablishment was fine got told to sit anywhere.. after sitting for over 20 minutes in an empty restaurant, I personally had to approach the staff member to come and take my order… drinks came swiftly food not far afterwards.. the quality of food burger was just below average…. Ordered the bbq wings which are battered!. The battered wings where not fully cooked/ barely cooked then lathered (bbq sauce) and served waited awhile as we didn’t get any cutlery or napkins seeing as it was a burger… personally has to go and receive a hand fully of napkin’s from I’m assuming another member of staff…not once did anyone come and check until I acknowledged of other work suttlely that no body had one and ask how the meal went.. gave the server the food and she had left one culprit wings behind… the view to the kitchen was clear leaving the door open.. I seen sous chef and other chef brush off the stituation!. So I carried over the remaining wing still tact For them to examine… Borge the sous chef also supporting chef both of thier mouths dropped and walked away with their heads face sing down… I was greeted with either a manager/assistant or supervisor she didn’t announce who she was.. I got told the wings have been compt what more do you want…. I wish I expressed a perfectly cooked patty.. abhtger byn to fit the over cooked patty… oh yeah not to be served raw batter for the bqq wings!. Can still taste the raw flour now an hour later… if anyone wants picture or updates please message me on jaycbarratt@gmail.com

Oh my god, food still as brilliant at it was when you first opened. It was worth the two hour drive from Aberystwyth to eat mackerel and gooseberries. Divine. New layout is fantastic and Sam was kind and attentive. Having not been since 2019, I was scared you might have lost your magic touch. Far from it. The food was even better than before.

Fantastic burgers, lovely staff. Salad substitute with classic burger was really good. Worcester burger was very tasty.

We stopped here for a late lunch yesterday while passing through Hereford and it proved to be an excellent choice. All of the food was excellent but I have to lay particular praise at the feet of the croquettes I had a as a starter,...

I had never visited 'The Burger Shop' prior to this bad experience. The building was nice, but the food was an issue. I was part of a large group (perhaps 50) and everything had been arranged with the shop prior to the night, including orders....

Very good lunch. Polite and friendly service, Julia J looked after us well. Attentive without being intrusive in any way. Very pleasant. Enjoyed it.

Great tasty food at a reasonable cost. Friendly and attentive staff. I ordered a vegan Katsu burger and rosemary chips and both were delicious. Chips were hot and crispy and the burger was perfect and had lots of toppings. Would come again when back in...

I have enjoyed 5 star burgers in the US and this does not get to the starting table. I specifically asked for pink and juicy and got well-done which was not juicy. The sweet potato fries were average as well. This is fine if you...

Visited recently on a Friday evening and the food and atmosphere was great. The server was very attentive ensuring that we had everything we needed and that our food was good. The only criticism that I have is that of the four staff who had...

Great spot and staff, fab food. Burger Shop? Excuse me while I look at the roof as I turn my nose. No. Sooo good. Thanks to Tzigany for her excellent recommendations: Buffalo Chicken Burger, Rosemary Salted Fries and the house coleslaw. No buts, so get...

Had a wonderful evening here, the service were quick attentive and made sure everything was perfect. My only complaint would be that it was really cold inside on a day where it was 1 degree outside, and the tables were very close together so I...

Well what a disappointment!!! Having ordered take out from this restaurant with no issues we decided to take our daughter out for a Friday night treat. We arrived at the restaurant at 6, as a walk-ins, and were told that we could eat but we’d...

We decide on going out for New Year’s Eve meal as a family. All I can say is an amazing experience from booking on the phone to leaving. Brilliant it’s what dining out should be. Attentive good service and understanding dietary requirements. Booked by phone...

Absolutely loved our evening here the other day! Drinks were ordered quickly which I always appreciate, the burgers were so delicious, the best I’ve ever had! Service was really friendly and lovely. A great affordable meal out, thank you!

Went in on a quite Thursday night as I often do and had great service. Charli was very friendly as always and was up for a chat as I was in on my own. Quick service and very good food. Staff all very friendly and...

Charlie/Tash/Sophia, absolutely delightful server's, thank you!! Visiting from London and will come again next time I'm down!

Came here whilst exploring the city and seeking a place to eat that did evening walk-ins … After a midweek lunch visit we took our friends here and they said these were “the best burgers (and wings) they’d ever had”. Decent drink available too and...

My girlfriend and I popped in on a quiet Thursday lunch, I had a tofu burger (special) which wasn’t as described and made me feel quite sick as I was eating it, I left the rest on my plate. Ordered rosemary salted fries which were...

Really delicious visit to Burger Shop. Loads of flavour and locally sourced ingredients. Service was fab and it was just a super cool venue! Can't wait to come back and try The Bookshop!

Friends and i organised a leaving party for over 30 people, the service was brilliant and the staff were incredibly accommodating on the night and prior to organise the preorder.

Amazing service, great atmosphere and impeccable food. I will definitely be returning for another meal

Amazing service and food. Haven't been for ages and forgot how good these guys actually are. Big thanks to the team for making great suggestions and nailing every element of our visit ❤️

We sat and ordered from the Yard- using the app. No front of house, to welcome greet you. Before we got a table there were empty tables but the were full of dirty glasses and plates. The drinks arrived quickly however we waited 1 hour...

I have to admit it's been a while since I visited the burger shop but we had a gift voucher to use so thought we'd go and have a burger. The staff on arrival were very attentive as were the waiting staff no problem with...

Came for a birthday meal with my girlfriend and her family. The team were lovely and welcoming, the service was nice and quick and as always the food was delicious! We had a variety of different burgers between us as well as a few sets...

4 adults, 3 children - Gin and tonic tasted like no gin, sent back but got the customer is wrong attitude, 2 adult burgers were luke warm and hadn’t seen the correct cooking temp in a long time, childrens burgers all cool enough for them...

We ate in The Yard at the back of the Burger Shop/Leaven Pizza/The Bookshop in the canopied area. Great buzzy atmosphere on a Saturday evening with a DJ. Heaters and warm covered seats. Easy to order via the QR code on the table and service...

Great burger restaurant in a side street off the main area in Hereford. Great burger and fries. Couldn’t be more helpful and burger was as good as it gets. Nice atmosphere and an authentic decor.

Having just moved into Hereford we ordered a takeaway which we collected ourselves and it was delicious but this time we used Deliveroo. The food was all stone cold, the chips all soggy and really unpleasant.very disappointed.

We had friends visiting from out of town, and I was keen to take them for a good Hereford meal out, as I had been telling them how vibrant our independent food scene is. We had tried to book The Beefy Boys, but the earliest...

Visited during the Christmas period and was busy however the food was worth waiting for. Good craft beer selection too. Enjoyed spending a few hours here with friends.

This is the second time I have been to the burger shop in the last few months, both times the food has been lovely but the service has been very poor. We sat in front of the door to outside and it was very cold...

As a a group of 6 we have a tradition to visit the bookshop every year around Christmas to catch up. This year was so disappointing, when we arrived nobody came over to us to see if we needed seating, after some time we had...

Popped in for lunch - 5 average burgers (+2 childs) with shared fries tapped out at £70. That's too much for a lunch where everyone felt hungry afterwards. Wouldn't recommend.

We each had the vegan burger, they were absolutely delicious and full of flavour. We had fries and Kimchee on the side and they were good too. The cocktails were fab and the staff were friendly and helpful - all round great experience

A very disappointing visit here last night. After eating here for many years in what was once a good place to eat, has been spoilt by over expansion. The staff were trying to cope with the orders not only from those eating in but the...

Having eaten here since the restaurant first opened I have been saddened and extremely disappointed by my recent few visits. Staff, both in the kitchen and front of house are run off their feet trying to cope with way too many tables and take away...

We had heard good things about The Burger Shop but those good things didn't match our experience. It was relatively quiet at the time of our visit. The customer service was great. Yeah they were all polite enough, but we're not really attentive. We were...

We visited in 2020 when the lockdown restrictions were relaxed, sadly we had a disappointing experience. We had booked a table and the restaurant seemed quite empty at the time with the social distancing measures in place. It was a very hot day and we...

Booked a table at The Yard and was hoping to try some new food and all they had to offer was the burger menu. Not only this I had saved up some cash to pay for my family and they are only doing cashless payments!!...

I love The Yard. Great atmosphere & set-up and all round good vibes but sadly on my last visit I left feeling like I was robbed. I went last night for some food and drinks with some friends but unfortunately I was extremely disappointed with...

I love The Yard, the Bookshop and the Burger shop but wish we had never opted for Barabeka. The sides were fine but the main chicken dishes were so salty that I couldn’t eat mine. My partner’s chicken leg was still pink. We left in...

Probably one of the finest burger locations in Hereford. Burgers are juicy and incredibly tasty. Always excellent quality. The sides are incredible, had the roast chicken Kiev balls, paired we the tarragon mayonnaise, I would do unspeakable things for these. The kimchi as always Is...

Excellent tasty food, will definitely return. Service was a little to be desired. Needed the waitresses attention, she did spot me waiting for her to help us out with something, but didn't come forward to help. So you can have the best food, but if...

Keep coming back to the best chicken burgers 👏 and every time they do not disappoint. So tasty & moist - can definitely tell they've got good quality meat in them. Collected our burger and the procedure is pretty simple & waiting time is only...

Had a family celebration here. 4 Of us 1 Had a burger the rest of us had meals. The burger came almost imidiatly filled by the meals 30 minutes after. Food was lukewarm, obviously been dished up and left out on the service counter for...

We visited on Sunday while in tier 2 following lockdown 2.0. Social distancing and Covid Heath measure were second to none. Our server, Tash was amazing and the service was first class. Nothing was too much trouble. The cocktails were amazing and the food was...

We love the Burger Shop and visit time and time again! The burgers and fries are just amazing and we really really love the Cheese Curds! YUM! The atmosphere is lovely and they've just had a massive refurbishment both inside and out - would definitely...

Really delicious burgers! You can taste every element of the burger it's not just bun and sauce. The £5 lockdown deal is also an absolute no brainer. The chicken burger is quite possibly the best I've ever had, really recommend it. Can't wait to go back and get another.

Horrible atmosphere. Our greeter needs a personality knowbody askedhow are meals were they were horrid hard dry salty burger horrid chips will not be back!!!!

Came here for a casual meal with friends and our waitress kaz, was super friendly and wonderful recommending the best food! We had no option to give our compliments to the chef who we learnt we called Sam and Adrian and as we left we decided we simply had to get one more drink, our bar man was genuinely wonderful and then we just had the best chat Tom who was accommodating! 10/10 would recommended for both food and service

We visited on a Thursday night without a reservation and were found a table in the spacious yard at the rear. Although the yard was enclosed, we found it rather cold. Ordering was via an App an we found it quite tricky (should have read the instructions fully) as we had to order the drinks from a different bar than we had entered.Having said all that, the burgers were fantastic. I had the Kimchi Chicken Burger which was very spicy - not sure if it was the Kimchi or Peri Peri Mayo - and the chicken was a good quality fillet. My wife had the Burger Shop Classic - a juicy patty covered in cheese and mustard mayo. They were initially served without cutlery which looked a challenge as they were both very juicy, but the team brought us knives and forks when we asked.We loved the Challah Buns they were served in - beautifully light and fresh.Well worth a visit, but book ahead on cold or wet nights.

Popped in yesterday for a meal, great choice of burgers, and traditional beers. Burger was really good quality and good value for money. Service was excellent too, definitely worth a look. Good Covid hygiene measures in place.

I went with my family for dinner just the four of us and to say the service was awful would be an understatement. We were seated at a dirty table , it look forever to even get menus and don’t get me started on the waitress who took our order. Her whole attitude screamed I don’t want to be here. I know it’s hard being a waitress especially when it’s hot but at least act like you want to be at work. When our food finally arrived we had the most pathetic chips ever. The longest one was about the length of my pinky nail absolutely ridiculous for the price. We moved onto pudding after about an hour after we had finished since it took painfully long for our plates to be cleared. I ordered the cheesecake and what a pathetic excuse it was. It was 99% cheese 0.5% fruit and 0.5% biscuit it reminded me more of a yogurt compot not a bad thing but when I ordered cheese cake I would like cheesecake. The waitress who took our pudding order didn’t even know the two pudding on that evening. Won’t be visiting again between the AWFUL service and wobbly toilet the whole place seems an understaffed mess.

Oh dear! Such a neat idea and we were so looking forward to trying this place. Don't be fooled by the photos on the website though folks, because what you'll get is a miniaturized version of what you see. When the £15 curries were ordered (a curry with rice and naan) we expected a feast of great things but the plastic tray consisted of a few chicken pieces in a lot of sauce, one spoonful of rice in a reduced size takeaway tin and about a quarter of a naan (which was more like a focaccia) - it was like someone had ripped a part off a whole naan and left it on the side of the trays. For fifteen quid, at least serve an adult portion of rice and a whole naan. The two 'loaded naans' were okay but as they're like thick doughy breads (not naans as we know them Spock) the bases became soggy, stodgy and cold from the array of drizzled sauces that a chef had squirted dramatically all over them from his squeezy bottle before piling on a whole heap of cold salad stuff. We'll stick to the curry houses if we want a decent curry at a reasonable price in the future. Glad we gave it a go but really disappointed.

Can't find a separate place to leave a review for it, really enjoyed Indian style street food from the dark kitchen in the yard area behind the restaurant. Loaded naan and Dahl were great as was the bhaji chaat. Nice to have some different chutneys from the norm.

Excellent burger cooked perfectly, coupled with probably the best "Standard" fries I've had (Rosemary chips/fries) in a burger place. I've eaten in the Burger Shop before but this time me and a mate visited the Yard. I'm not sure if the idea was in the pipeline before Covid, but it is a 100% bang on idea for exactly now. There is plenty of space between tables and the bar and service areas always feel like they aren't rammed. Speed and quality of service was also excellent.I think for all that Hereford lacks, we do have some great outdoor spaces for drinks/food. This is the newest and best, in my opinion.

The staff are rude and snotty. The place wasn't very clean, wouldn't recommend this restaurant to anyone!!

I ordered online with deliveroo 3 meal deals and the first time they brought me only the chips. Had to call deliveroo to bring the order properly. When I called I complained about the chips that weren’t eatable but even on my other order received even worst chips ( I would say God knows for how long the oil haven’t been changed). I tried my burger OMG all over salad and a very little piece of chicken (practically I had bread and salad).Really rubbish and so dissapointednwith my order.

Book a table for 2 people this was are first time eating here stood waiting for some to come and seat us which we were waiting a while before we were acknowledged that we were waiting.On ordering are food we were surprised on how quick the food came out the ButterMilk chicken was just only warm also was the Hop Burger.There was no check back down the whole time we were there 45min. No sauces offered with the meal the male service was very miserable looking. Will not be returning rather go to another business in the town.

All round pretty good ! The food came really fast and was hot! Looking forward to trying the book shop nexts or even the dark kitchen!

So - I am one of these guys biggest fans and have been on their journey with them since Beer In Hand Days.! But tonight and last night I feel that there could be some room for improvement with their new venture in the yard.The yard is a great place to hang out and the undercover area and attention to detail is great.We ate at the dark kitchen last night which was good. Except they had run out of dessert. - Custard Doughnuts. - shame as we had children who were going to have them.Tonight we returned as it’s eat out and we had burgers - which were good. But they need to be hotter in temperature. Tonight there was no doughnuts again and no ice cream.Outside the only real desserts you can spot on the menus are doughnuts- which everyone goes for as they are the only sweet thing that advertised. Please look at your boards and add some sweet items to them that are available all of the time. - I know your food is fresh and it is a real taste sensation.The Yard needs a dessert menu. - that everyone can see in all the areas.Look forward to seeing it - well done guys a few tweaks needed x

Sadly just a one night visit to Hereford for the first time but chose this local restaurant, so glad I did! I had the Worcester Blue burger which was absolutely delicious, also has the black fox organic cider - very tasty. Will be back :)

Waiters arent conforming to social distancing and no PPE is being worn.Track or trace guidance is being followed - no one asked for any contact details.The table hadnt been wiped down.The staff were incredibly lovely but didn't get our order right. Burger was ok, cooked to medium rare as standard. Rosemary chips were amazing. Coleslaw was unusual.

We had the Hereford hop and the classic burger both lovely. These are however cooked medium so if like me you prefer your meat well done then you need to ask. We also tried the cheese curds and pork loaded fries which were beautiful.They have a lovely outdoor seating area in the yard where you can actually order food from the burger shop, the bookshop or the dark kitchen. All looked lovely.

We visited as a party of 5 for a birthday dinner and had a wonderful time! All the food was amazing and they even had gluten-free, vegetarian options. We sat outside and there was a lovely atmosphere with really friendly, kind and helpful service which were very punctual! :)

Our first meal out since March. Lovely terrace at the back with plenty of space between tables. Fantastic food as always and great service even though it was really busy. Took advantage of the “eat out to help out” which meant quality food for bargain prices. And you can take your dog which is always a bonus!Great experience overall.

Was at the burger shop today after a long time Has changed with outside sitting Even better than what it was Exceptional ale Brilliant burger Hope to make it a regular visit

Took advantage of the Eat Out to Help Out incentive and visited with friends on the first day it was available. No member of staff wore masks, visors, aprons etc. Took a while to have our order taken and the drinks to arrive. These were handed out individually to us. They had already run out of sweet potato fries that day! Food was tasty. We asked for cutlery and this was placed in a bundle on the table. When we went to pay there was no screen at the till point and it took quite a time to sort out the bill. Although the food was ok I won’t be rushing back in the current climate.

I've visited Rule of Tum's Burger Shop Hereford on a semi-regular basis, living nearby. By and large the food has been very good, on the last occasion I had their worcester blue burger which consisted of creamy, tangy cheese blended with sweet caramelised onions on tender beef and slightly sweet bun. Rosemary chips were crisp on the outside and fluffy on the inn, well balanced with both salt and rosemary.Sadly, what stops me going in more regularly is the service. During my last visit a young man heard I was seating alone, turned and placed a menu on the table without saying a word and turned away. He presented food and drink with a quiet and rather perfunctory 'here you are, bud' in fashion which suggested he coudn't care less and subsequently laughed, shaking his head when I left without giving a tip. This has been a worser example of the service I have had, where more often than not staff have presented as having better things to do than offer service.

In town for a few days - never been before. Asked about for a good local business for supper. This place was mentioned more than once so we went along. Super friendly and helpful team. Willing to indulge my “you tell me what’s best” approach we were not disappointed.Brilliant. All of it. Even the play list!

Very nice burger, used my hands to eat it and got messy! Proper burger! Didn’t go for fries, just had the slaw. Overall lovely food, great vibe..... maybe a little expensive for what it is but isn’t everywhere these days!

I was expecting great things from this independent trader, positively judged by Jay Rayner in The Guardian. My son’s birthday: all his friends raved about it and he wanted to eat here. He would come again but we were all underwhelmed. The decor is bright and quirky and the staff very friendly and very hard-working; indeed the (seemingly) solo waitress had to attend to many covers until help arrived. Initial service was quite slow as a result. Having eaten at a very well-known independent burger retailer locally, we hoped this would be less hyped and more subtly-good food. The menu description of the burgers sounded beautiful and the fries were actually lovely but the main event was a let down. The challah buns collapsed into nothing. Whilst the Mayo/sauces were tasty, the burger itself was dull. A little dry and bland. Unfortunately, everybody suffered from their food being so greasy that, in one case, the burger was judged inedible. The environment was an inviting place to eat but, based on the food alone, we shall not be a hurry to return. For this, I feel sad because they seem like genuinely nice people who work hard.

Simple menu, burgers & fries, and a few other side - what else do you want from a burger bar! The key to success for Rule of Thumb is doing the basics right (and the name - love it!). Also like the stripped down decor look, and the mural on the back wall. I have seen a few comments about being over priced but for me, I am happy to pay for a bit of good provenance in my food.

Whilst the burgers we had were tasty, the rosemary chips (not fries) were slightly soggy and tasteless and the drinks (over £2 for a normal can of coke) was disappointing. We had been a few years ago and thought it was excellent, but we’ll be using the other burger shop in town from now on instead. Can’t fault the service.

Really nice atmosphere and the staff were friendly, food was pretty good although a little expensive but would most likely come here again!

The food itself was mediocre, a table of 6 all agreed there wasn't much to complain about regarding this. However the portions sizes seemed to inconsistent. Our portions of fries seemed halve the size of the table coming out after. The sides arrived with the wrong accompanying burger which isn't the end of the world but just slightly annoying to have to pass around the table. For a burger, fries and a drink to come to £18 and not be blown away, I would suggest trying the other well known burger restaurant in Hereford.