A La Mode at Norwood House Hotel in Telford and Wrekin

Had a fabulous Sunday lunch here with friends. Staff were friendly and the food was great. We had the Sunday roast, the beef was very tender and came with the usual mashed and roast potatoes and Yorkshire pudding and loads of different veg. Cauliflower cheese, red cabbage, carrots, broccoli, leeks and plenty of gravy. It was all really tasty and fresh. Great selection of puddings if you can fit one in after the roast dinner- we did but it was a struggle! It was great value for money and I would thoroughly recommend it.

We held a private function here and they could not have been more welcoming and accommodating. The buffet we asked for exceeded our expectations and there was loads of it and very good quality. Nothing was too much trouble

Went for Sunday lunch today (7th July) for my birthday after it being recommended by a friend of my husband and it did not disappoint. I had the beef, along with my son, and others had lamb, and it was beautiful and tender. All sides were cooked to perfection. We had various desserts, mine being the Baileys and white chocolate cheesecake, again delicious. Service and staff outstanding. I would highly recommend Norwood House and I will definitely return. Well done guys, amazing.

We were celebrating our Mothers 90th birthday. There were 7 of us. We had their afternoon tea. What a lovely afternoon we had. The food was all homemade by their wonderful chef. I had rung a few days before to ask if gluten free would be available and yes it was. My gluten free selections were simply delicious and such a selection . The variety of dainty sandwiches was wonderful for everyone to choose. Delicious sausage rolls, the list was endless. In between the courses we were presented with a delightful lime jelly in a fluted goblet. Simply devine. Stunning assorted cakes, cream horns. Yum. Finished off with huge warm homemade scones, 3 varieties. Endless coffee and tea. Highly recommend this hidden jem!!

Norwood House totally knocked it out of the park again on our second Sunday lunch visit. The staff were super friendly and clearly loved what they were doing, which made the whole experience even better. We had a tough time deciding on starters because everything sounded so good, but we ended up going for the Thai fish cakes and the Harrisa chicken, and they were both delicious. The Sunday roast was massive, and the meat was seriously tender – it practically melted in our mouths. Despite the huge portions, they served everything up pretty quickly without making us feel rushed, which was nice. And dessert? Oh man, don't even get me started. Our son's lemon and raspberry trifle was as big as his head, but we somehow managed to squeeze it in, and it was totally worth it. Overall, Norwood House nails it with both quantity and quality. They use top-notch ingredients and give top-notch service, making it a spot we'll definitely be hitting up again. Can't wait for the next visit!

What a beautiful traditional roast dinner served by the wonderful staff working, we was taken care of excellently, worth a trip for the service and calming atmosphere alone!

Sunday lunch with friends. Absolutely fabulous meal and service! Excellent value for money. Will definitely be booking again.

Went with the family for Sunday dinner. Staff were very friendly and welcoming, the food superb and plentiful for both veggies and meat eaters. Will definitely go again and would recommend to anyone wanting delicious, home cooked food in pleasant surroundings with lovely staff.

Fantastic Sunday lunch, massive portions, plenty of veg and great service. Thank you, we will be back

Called in after a walk initially for a pint but ended up having lunch. Superb food excellent hosts will certainly be back again and again!!

Christmas celebration meal for friends. Each course was expertly produced, by a chef who clearly projects their passion for quality and getting everything right for their customers. Attention to detail ensured a trouble free experience. Food was just fantastic, good portions and incredible value for money. The cosy bar was a real ale drinkers heaven, so many choices and again huge attention to detail in providing the best presented beers which were excellent. A clean warm welcoming venue which I totally recommend. Compliments of the season to Ade, Sharon and all the staff, great night,and we look forward to our next visit.

My wife and I visited the Horse and Jockey @Norwood House , Pave Lane near Newport Shropshire for Sunday Lunch on Sunday 03 October2021. We have visited several times for food and drinks and we continue to watch Facebook to see what the starters are going to be for the Sunday Lunch. The Horse and Jockey @Norwood House post a new different menu for the Sunday Lunch on their Facebook page during the previous midweek . The soup is delicious and we can recommend both the Chicken and the Mushroom soups which we have had recently . The main meals consist of a choice of main meat course with number of fresh vegetables and several types of potatoes with customers needing ' hollow legs' to finish all the accompanying food . They are excellent value and Sharon , the cook & joint manager, feels that she does not want customers to go home wanting more. A price of £18.95 for three courses is excellent value . The serving staff are friendly and helpful. The bar stocks up to six real ales and because they only stock small barrels of beer they have a regular turn over of superb guest beers. We enjoy our visits to the Horse and Jockey @Norwood House and we can highly recommend the Sunday Lunches .

We hired part of Norwood House for the reception of a loved one's funeral. The staff at Norwood put on such a wonderful buffet for us. The food was delicious and the staff couldn't have been more helpful. Drinks at the bar were well priced also which was a nice surprise. I'd highly recommend as both a venue as somewhere to kick back tonhave a pint.

My wife and I had our first takeaway Sunday lunch from Norwood House today and it was beautiful, just like home cooking. Everything was packaged brilliantly and pipping hot. I had the beef and my wife had the port. Everything was packaged separately with a tray full of vegetables for each of us, containing there lots of potatoes (roast, mashed & new). There was cabbage, peas, carrots, runner beans and broccoli. Two separate containers of gravy, one for the beef and a different one for the pork. So yummy and it tasted beautiful. My wife even had some pork crackling. We then had two wow deserts: apple crumble & custard also bake-well tart and custard. We were stuffed. Not a clean plate in sight. Although we’d walked 5-miles earlier, we went out for another walk after eating our lunch. I can’t recommend Norwood House more highly. It would be 10-stars if I could. Many thanks for a gorgeous meal. We’ll certainly see you again soon.

Recently had afternoon tea delivered to my home . It was packaged in a lovely big box , where you could see all the goodies through a window of plastic on the top. Pastries are home made, and are absolutely delicious with chocolate tart, cream horn tasting great. Fab home made quiche, and the scones are just exquisite, as good as i have ever tasted , even beats the Ritz{{. Sandwiches are lovely and tasty with a good selection, just a great trat for me and my wife in these trying times Wonderful{{

Was recommended this afternoon tea. My husband and i went this afternoon 25/8/20 friendly greeting. Lovely atmosohere. We had a wonderful selection of sandwiches cakes. Trifle tea coffee. The service was excellent. Lovely young girl friendly helpful and a lovely smile.

Visited before lockdown for afternoon tea, and also ordered a home delivery afternoon tea a couple of weeks ago. Both were absolutely wonderful ,with no drop in quality whatsoever. The sandwiches are gorgeous with a wonderful choice of fillings and great bread. Cakes are amazing,i particularly enjoyed the home made scones, better than ANY artisan bakery, just awesome. Great delivery service, and will be returning very shortly, just an absolute treat

Just had an Afternoon Tea delivered during lock down. Absolutely beautiful, and delicious, would definitely recommend!!

ordered a gents afternoon tea for my dad for father's day. unfortunately it was an hour late to arrive leaving my parents rather hungry! when it did arrive (after a phone call to see what had happened) my parents enjoyed it and the food was lovely. just a shame about timings which I appreciate happens but a message warning us would have been appreciated.

Visited a few times now FOOD IS AMAZING Always welcomed with a smile Today had a valentines theme Realy was good fresh hot scones

Had a wonderful Christmas dinner. The turkey was the best I’ve ever had and the lemon dessert was amazing. Lovely atmosphere and great service, I couldn’t fault anything. Definitely recommend a visit. I hear that do fabulous afternoon teas as well which I will definitely be trying.

We were fortunate enough to be invited to a wedding reception here on Saturday, and I have to say what an excellent day from start to finish. The staff were very attentive, especially the owners daughter who was working the bar early on. The food was absolutely amazing. It truly was an all round enjoyable day and I'm sure everyone who attended would also agree, especially the Bride and Groom. Hats off to Norwood House

Booked a table for 4 .., for a belated birthday surprise for sister in law 70th .., absolutely delicious.., selection of sandwiches and cakes etc., staff were friendly and efficient well recommended ., bread lovely and fresh made well worth it and we will be returning..,

As my mother had enjoyed a celebration tea here for her last birthday it seemed a good idea for her funeral gathering. We were very pleased with the endless supplies of tea and coffee, lovely savouries and sandwiches and yummy cakes. This was a real cut above the insipid catering you usually get at such events. Amongst the family there were two coeliacs, a vegan and at least three vegetarians who were given a good range of choices. Highly recommended.

My wife and I would like to thank our son Tom and daughter in law Carolyn for our belated Anniversary cream tea. This wonderful venue surpassed expectations with a wonderful unrushed cream tea. The various scrumptious sandwiches , hot mini quiches together with savoury pies were a nice touch. Followed by shot glasses filled with a lovely lemon trifle. The freshly baked on the premises cherry and fruit scones with clotted cream and jam were delicious. As much tea and coffee as required in lovely bone china tea sets. At the end of this fantastic cream tea we were offered freshly made lovely cream cakes. Unfortunately we were more than full so the staff kindly offered to box up a variety of home made cream cakes to take home. The staff were always attentive and could not have been more helpful and professional. We had 2 grand daughters with us who received a variety of treats and loved the experience. A lovely ambience and atmosphere well done all

I have never been to Norwood House but have driven past it a few times. What can I say bout the afternoon cream tea but wow. Its was one of the best that I have had. Myself and two others were the only people in the restaurant which in a way was nice but a shame at the same time as its such a lovely place. Let's start with the service- The service was spot on the two lady's had smiles on their faces all the time and were very polite always making sure we were ok or seeing if we needed any more drinks. The cream tea it's self was amazing the sandwiches were fresh and tasty. The scones were hot and we had the choice out of fruit or cherry Scones with Jam and cream. The cakes were amazing and you can definitely tell that they are freshly made. I will definitely be returning in the future.

Afternoon Tea was out of this world! Great sandwiches, glorious scones and gorgeous cakes, as well as mini tartlets and desserts - what more could we ask for? And all presented beautifully with friendly service. These Tea Rooms are the business - highly recommended for AT, cream tea or light lunch (eggs Benedict yum!).Try it!!

We’ve driven passed Norwood House a few times and thought it was time we gave it a try. Mid week lunchtime and we were the only customers. We both ordered baked ham, eggs and hand cut chips. There was some doubt as to whether or not we could have diet cokes, as they had been busy the previous day!The meal was moderately priced, but uninspiring when it arrived. The chips had a slight crunch to them, but unfortunately it was on the inside, not the outside.Maybe we picked the wrong day or the wrong time, but it hasn’t tempted us to return.

Had a lovely Afternoon Tea, best my friend and i have had by far and we've had lots. Very fresh and tasty food.

Anita and John always happy to accommodate. Feels very friendly and welcoming and the food is always good. Good for a romantic night out or for couples or family. Sunday lunch is fantastic as well. Always looking to try new things

We have been here on several occasions, not always the easiest place to get a table, despite tables being obviously free you are asked to wait until one comes free. Suggest one asks various staff until someone allocates you seating.

We love going here, the food is always quality and John and Anita are welcoming hosts. A pre Christmas 3 course lunch really hit the spot and got a big thumbs up from the doverse selections all round the table.

Went with my husband and thoroughly enjoyed the Champagne night menu. Excellent chef, beautiful environment, wonderful food and service from Richard the Deputy Manager was second to none. Cannot recommend here highly enough, well worth a visit!!

Hace unos años un ajetreado para mi esposa y yo, con comer localmente una rara ocasión cuando un flyer promocional para un salto a través de nuestra puerta Casa de Norwood y pensamos ¿por qué no reservar una mesa.

Comida de excelente calidad y presentación. El servicio es muy atento. El personal es extremadamente amable. Pasamos una noche muy agradable y volveremos muy pronto. No nos hemos ido a este restaurante por unos 3 años pero estamos muy contentos de que hemos de volver esta tarde. Esperamos nuestra próxima visita.

Nos alojamos en el hotel cuando visites Harper Adams de la Universidad y decidimos comer aquí en lugar de buscar en otro sitio. Qué sorpresa tan agradable. Se preguntaba qué esperar en el menú 'champaña' pero era entrante y principal con una copa de champán por £20 cada uno. Tuve pato, mi pareja y mi hija paso tenía pollo. Las salsas eran increíbles, y los pechos de pollo eran tan grandes que acabé comiendo media para ambos! Era sorprendentemente tranquilo y el chef salió a encontrarse con nosotros, para comprobar que todo estaba bien. Me sorprendió que él era 21, él ciertamente ha sido bien entrenado. La próxima vez que visitemos Shropshire estaremos comiendo aquí.

Delicious Sunday lunch enjoyed by us all. Roast beef gravy lipsmackingly perfect. Chocolate ganache 'to die for'. Will definitely be back soon.

Si estás buscando una experiencia intima con comida de alta calidad en un ambiente relajado, entonces no busques más. Esta fue nuestra primera visita a Casa de Norwood y tras su reapertura, la comida es tan buena como siempre (ver fotos) y los precios son muy razonables para la calidad de la cocina. Menú champán en jueves, viernes y sábados por la noche es imprescindible. Reservaremos nuestras comidas celebración familiar aquí. No le decepcionará

Visitamos aquí para el lanzamiento, y tanto re mi esposa y yo tuvimos una comida fantástica. Estado aquí antes y nunca me ha decepcionado con el servicio o la calidad de la comida. Mi esposa y yo tuvimos unos champiñones con ajo, con una miga pesto y el filete. Excelente relación calidad-precio, y aún mejor, ya que la apertura de ofertas para agosto, ya que un 20% de descuento comida y cerveza y vino £2.50 cada una, así como una copa de Prosecco @ £2.50.

So pleased Norwood has re-opened..went last night with two friends and had a fabulous meal. The Garlic Mushroom starter was gorgeous and we all had steaks for a main course, two of us had Sirloin which was cooked to perfection..☺ served with really good chunky handcooked chips and a great choice of sauces we had a Peppers & Cognac and a Port & Stilton both served in a little jug..lovely. The Fillet steak my friend had and it looked just wonderful, really deep and cooked beautifully, the report was that it was one of the best steaks she has had (and she is from the States..!!) needless to say she had no room for dessert, but we had Jelly & Ice Cream, couldn't resist it and it was lovely highly recommend it. Great night, excellent quality of food , lovely surroundings, wonderful service and really good value for money...what more could you ask for....definetly will back....soon! !

Excellent meal at A La ModeThey specially opened the place for us as I had an important business meeting. The food was excellent and was well received.Thank you for your help

This has been a favourite for many years from when Maria and Tony had it to now the present owners. It's tucked just outside of Newport but offers intimate dining, special meals, couples or family and friends. It's a nice. Igbo to dress up and get away from the kids. It's the type where you can book in advance for that ankle ready meal or birthday. They also do functions which are catered away from the main restaurant which is absolutely fabulous. You can do as little or as much as you like from food and drink to disco/band and decor. John and Anita with cater to your every need. I highly recommend this place. They have a B&B if you come from a distance for a special anniversary family meal, business or just want the hassle free dining and having a drink without having to drive home. All done to a high standard.

A small but fantastic menu full of flavour and served by friendly helpful staff at a reasonable £20 fixed price per head for a starter 5 Main dishes and a dessert.We honestly could not rate the food any higher and only have one criticism.... The bar was very poorly stocked but I'm certain this was only a one off. We will definitely be eating there again and definitely recommend it.The Thai nights are only wed, thu and fri.

We went here for a friends birthday. My meal was excellent although the veg was lacking, not a problem for me because I am not too fond of my greens. Unfortunately the staff can make or break the evening and I suspect they were having a bad day at the office and as such it did mar the occasion. A complaint was made to the manager by one of our party about the service, I must admit the coffee was almost thrown at us. Our friends had enjoyed their previous visits so perhaps this was just an off night.

Once again a superb meal, beautifully presented. A real treat. Great friendly service. Thoroughly recommend

As soon as we met John and Anita, we knew that our wedding reception would be in the best hands to make our wedding as wonderful as it was. During the planning, we stayed a couple of weekends at Norwood House and were constantly impressed by the food and service, but especially the care and attention that was being given to our wedding day last May. We booked exclusive use of Norwood House on our actual wedding day, so we booked the 5 bedrooms out, plus our photographer booked the flat. We booked in a couple of nights before the wedding and John and Anita had made sure that we had everything we needed in our rooms - nothing was too much trouble. We loved staying beforehand and getting settled in. John and Anita were extremely accommodating about setting up the reception room as we envisaged it, as well as taking in the cake and flower deliveries etc. On the morning of the big day, John and Anita were both on hand to assist our wedding party with any final assistance. Actually, John was called upon "over and above the call of duty" when my husband called him from outside the church, when he realised that our Best Man had forgotten the rings! "No problem", said John and retrieved the rings and jumped in his car to save the day! We had an afternoon Buck's Fizz buffet reception, with 120 guests. We wanted everyone whom we had invited to the church to come to the afternoon reception and see us cut our wedding cake and have our first dance. The red carpet had been laid outside the front of Norwood House and it looked superb. The extension at the back of Norwood House looked fabulous and indeed is a superb additional area for guests. The two bars that Norwood House has, met the needs of the number of guests and the afternoon buffet was plentiful and delicious. We chose to have a couple of hours break after the afternoon reception, but guests were more than welcome to continue to socialise and have a drink in the bar areas. The restaurant area (set up for the afternoon buffet) was "magically" converted back to an intimate dining area, where we had our wedding meal, with a smaller number of guests. John announced us and we were thrilled with how the tables had been set up. The food was its usual excellent standard and we had compliments from our guests about the wonderful food and service. Incidentally, John was very accommodating about making any requested changes to the diverse menu choices, at the planning stage. At this stage, we must also mention how great the waiting and bar staff were throughout the day and evening, and huge congratulations to the chef and kitchen staff. John & Anita - thank you for making everything so easy and for giving us the best day - we couldn't wished for a better venue and for better service - you were wonderful. If you are thinking of getting married - or indeed, having another special celebration, we would highly recommend that you contact John and Anita - they will work with you and tailor your day to meet your needs.

we have eaten here many times and never been disappointed. Last night we had a fantastic meal, the food was superb,the atmosphere relaxed and the staff welcoming and attentive. Highly recommend the Sunday lunch and now thoroughly endorse the evening too!

What a fabulous place, we were in a party of 6, celebrating my mums 75th birthday. We were treated like royalty from the minute we entered. Drinks were served in the very welcoming bar area where our food orders were also taken, which meant a truly relaxing start to our special evening. We choose from the champagne menu. The service was prompt, efficient and very friendly, nothing was too much trouble. Have to say glitter seat in ladies loo did put a smile on my face! A most enjoyable experience, the dining area is beautifully decorated and food absolutely delicious, wonderfully cooked, presented and served. An experience we will be repeating shortly. A visit to this gem in Newport is a must!

Had one of the best meals ever. The food is excellent and surroundings are lovely to relax and eat / drink in. Great choice of food / wine. The hosts / staff are so friendly and nice. Had a wonderful valentines evening with my husband. The hotel even put on live entertainment. The hotel / restaurant is a must visit really is excellent quality food.

Norwood house fantastic food with the extra finishing touch management very friendly and welcoming definitely worth visiting I would recommend this restaurant to all x

Ate here with my wife a couple of weeks ago, and felt I needed to write a review. I have eaten here a few times in the past and food has always been very good. I have to say that this time the food was outstanding, probably the influence of the new chef, who has worked at a couple of top eateries in Shropshire.Very attentive service from the guy behind the bar (Richard I think his name is), and polite and speedy service from the waiting staff. For £22.95 for a lovely 3 course meal is fantastic value for money. I would recommend this restaurant to anyone.

We dined at A La Mode as part of their Christmas menu.SERVICE - variable. The service from the owners/managers and most of the waiting staff was very good. However, the after-meal coffee was served by a waiter who barked 'Who wants coffee' at our party and more-or-less threw a cup of coffee down at one of our party so that most of the coffee ended up in her saucer or on the table. No apology was given despite him being aware of what he'd done, nor did he offer to clean up the mess or replace the coffee.FOOD - mediocre. No better or worse than you'd get as a pub meal for a third of the price. Which brings us on to...VALUE - very poor. I has two very small slices of turkey and the portion size was made to look bigger by concealing some roast potatoes underneath the turkey. When they resort to measures like this, you know you're being ripped off.ATMOSPHERE - nicely decorated and illuminated.OVERALL - the unexceptional meal was not the fine dining I was hoping for and - in general - nothing whatsoever to rave about.

Come on guys! I have eaten here before and it is usually excellent; in fact leaving me wondering how you do it for the money sometimes.But not on Saturday 13th December; we recommended to family that we should have our annual Christmas get together as past experience has always proved a hit and we knew we would not be offered the usual Christmas fodder at your place.A family member booked a month in advance but when she arrived she was told that she hadn't booked a table and they were full; luckily you sent her a confirmation text which she managed to find to prove otherwise; until then she was guilty and you were right!Even at that the guy dealing with us was quite indifferent and told us that someone was at our table and we would have to wait for them to finish and you would have to consult chef to see whether he would be able to fit us in or not!!!Now i am not being funny but when you book an 8.30 table at your place you are usually on it all night; you reckoned 30 minutes, (I think that's what you were hoping anyhow) and it was a good 30 minutes before we received menus; it was obvious there was a delaying tactic going on and after we perused the menus you then informed us that the majority of the items we were all going to order were sold out.So here we are sitting at your place, not entirely sure when we are going to get fed and are having to order food that did not particularly appeal.With that i rang the Granary at Weston Park and begged them for a table and they were happy to oblige knowing our predicament, setting a special table out for us before we arrived (and i have to say what a great night was had by all)Even when we told you that we were not happy and were leaving; apologising to you in a typically British fashion! you looked surprised but you were more interested in the fact that you only had 4 drinks on the tab and not 5 and then quizzed us over a missing lemonade; I have got to be honest i cant even believe that you had the audacity to charge for the drinks!What you people have to take on board is that dining out is a luxury item at considerable expense for some people; and as in this case, an annual event to be looked forward to all year. But the actions of someone who's got an "am i bovverd face" just spoils what is meant to be a special event and to some an expensive occasion that should have been savoured.It was only when we were walking out the door did a young lady appear who we had no previous dealings with actually said the word SORRY! and seemed genually concerned; however too late by then my fiends.Your loss and the Granarys gain to the tune of about £180; assume there is no recession at Al La Mode then.

I have visited this restaurant on several occasions over the years, and always thought it superb food, superb surroundings and lovely staff.However, Saturday 13th December spoilt it forever.When you get to the entrance they have put a red carpet out, which I think is a very nice touch. Unfortunately loitering by the main entrance door and steps are all the smokers, so you have to breathe the smoke in to get into the hotel/restaurant, which is really very bad show, however, disgusting as it is to have to walk past smokers to get in, I would not have even said a word on here if it was for not what followed next.For over a month we have had a booking for a table of 5, with my very pregnant cousin, her husband, my Auntie & my husband and myself. It took a lot to get Auntie out as she lost her husband this year and this was the only meal out she would go on. My cousin always relies on me to recommend places to eat as we like to eat out quite a lot at nice restaurants and hotels. So I told her to try to book here as she would not be disappointed. My cousin, her husband and Auntie arrived before me, to be told by the tall man, with a shaven head, very rudely that no a table was not booked for the 5 of us at 8.30, he did not even look in the book, he was most adamant. Luckily my cousin had her phone with her which showed the booking confirmation, he looked at it and sort of muttered, no apologies, and said I'll have to have a word with chef to see if he can fit you in. Errmmm, we were not in the wrong, I don't care what chef might have said we were in the right and he was in the wrong. Anyhow Chef did say yes, we were then told however that our table was already being used by someone else and we would have to wait at least another half hour, again still no apology, so we ordered drinks and sat in the bar waiting, after half an hour of not being given any menus, I went to find some and managed to find 3. The very rude man, came over a couple of minutes later asking who had given us the menus and I said I had got them as no one had given us any, he said because I needed to tell you what was off the menu, no prawns on the starters and no steaks on the main course, which for the meat eating men did not impress them very much. Also we were never even offered a wine menu. Time was marching on and my cousin being extremely pregnant was concerned about eating too late. By then we decided to call it a day. The rude man made us pay the £11 bill for the drinks, still never apologising once. The phrase goes you never get a 2nd chance to make a 1st impression, so what was supposed to be a lovely night out (my cousin said on booking the meal in November how lovely the lady was on the phone and was really looking forward to it)for Christmas was ruined by a very rude man, who had no inkling of how to treat customers, I know they say customers are always right and I know this is not always the case, but in this case it was true. I just cannot believe how rude and unapologetic he was for his mistake and not going an extra inch never mind the extra mile to make us feel better. As we walked out the door we heard the first sorry from a lady, but the damage was done and we will never use the restaurant again or recommend it as we have done so to so many people.

To be clear from the start, I use Trip Advisor to help (not definitively!) decide where we eat and stay but also to write positive, neutral and sometimes negative reviews where appropriate. I don't moan for the sake of it!We always go for a Christmas meal with my cousin and her Husband and this year they recommended Norwood House Hotel. We always look forward to our nights out but this was especially important as I am 33 weeks (8months) pregnant and so it may be sometime before we can go out for evening meals and was also the only Christmas meal my Mum fancied going to after losing our Dad a few months ago.I telephoned on 13th November and booked a table for 5 at 8:30pm on 13th Dec. The lady on the phone was lovely and we really couldn't wait.When we arrived, the gentleman bluntly told me that he didn't have a booking in our name and that their restaurant was fully booked. Luckily, I had with me the text I'd received from them confirming our booking. After reading it, he said he'd have to check with the chef...but no admission that there was clearly an oversight on their part or apology. On his return, we were advised we'd have to wait 30 mins for our table to become free. Still no apology to placate us. We ordered drinks while we waited. Then we were advised that they had run out of one starter but it had been replaced with a similar dish but there were also no steaks. Our partners tend to only eat steaks when out for a meal so this was a bit of a disappointment for them. I have to say that the menu choice (especially for us preggers ladies) was really good. On the basis of it all, we felt pretty let down and actually as if we were an inconvenience to them when actually we'd done nothing wrong so we decided to leave. We paid for the drinks and left.It was only on our way out did the lady shout sorry to us which was appreciated as we'd not heard that all night! I think the gentleman behind the bar would do well to take some customer service tips from her. Luckily, we got in to a wonderful restaurant a couple of miles down the road and and spent our £200 down there. I'll be writing an excellent review on their page.Really disappointed and unlikely to have a chance now to try them again for some time.

This was definitely the best restaurant meal we have had for a very long time - so tasty very well presented - great experience from start to finish. Great price too! Can't wait to go back - Christmas has definitely started :-0)

I booked in advanced and day of meal given a courtesy call to check on numbers. We went Saturday evening as a party intially of fourteen but on arrival 3 didn't turn up, which was no problem for them, they kindly reduced size of our table.Service was good, we chose from the Champagne menu, which had good choice of three courses which is a set price which is good for a group.Every one enjoyed their meals and was presented well.Recommend scotch eggs as a starter, but would say all the meals were all praised.So would recommend.

After having Sunday lunch with my family, which was excellent, my wife and I booked a table. The menu choice isn't extensive but there is something everyone. I had the scotch egg for starter, duck breast for main and walnut and orange cake for desert with chantilly cream, my wife had the mushrooms, sea bass and lemon posset. All the courses tasted superb with portion sizes being just right. The ambience was cosy and the decor was comforting. The only criticism I have would be the wine selection, the Pinot Grigio wasn't exactly great. I would definitely recommend to friends and family.

A lovely location and a very pleasant atmosphere. I was one of a party of 16 people for dinner one Friday evening - we had all preordered and each course arrived on time. Food very good and choices excellent although not quite as described/expected - my tempura prawns with wasabi mayonnaise had no heat in the mayonnaise whatsoever but were nonetheless very tasty. Service very good and I will certainly return in the near future.

Me and my wife visited Norwood house last Friday for the champagne dinner menu and from the moment we entered, we were treated with friendly, smiling professional service from every member of staff, delicious and well priced food and a romantic and intimate setting. I must say, I was almost put off going due to a couple of poor reviews placed previously on tripadvisor but not only was mine and my wifes meal delicious, I get the impression that had anything have been wrong with any of the courses, they would have been rectified with no objections whatsoever.A lovely restaurant I plan to visit again.

Myself and eight members of my family visited norwood house tonight. Fantastic staff and an amazing setting . A few short details were a little worrying: Starters: I had the prawns but the plate was cracked quite badley . My sister's had a long black hair through the middle .Mains were really good for everyone, as was the service . Desert : three of the deserts had solid blocks of ice within the desert. Coffee was servered with off milk, floating to the top. Aside from this, we all had a great night but there were a few major issues .

I have eaten here on a couple of occasions now, the first was pleasant! After hearing there was a new chef I thought we would try again, I have to say that the meal this weekend was fantastic and good value to boot! Finally a good restaurant in Newport!

We stayed and ate here about a year ago, and work dictated that we were in the area so we just had to try it again; we weren't disappointed.The food was improved from the excellent standard of our last visit - particularly in the presentation.The service was as ever genuinely friendly and welcoming - something that is sadly lacking in most chain hotels nowadays - long live independents such as this !The wine list is not large, but the variety is good and undoubtedly good value.When in the area, I don't think you can do better !

There are lots of eating options around these days, but if you want something a little bit extra in terms of quality and service, this could be the place for you.We had the three course special for £20 including a glass of bubbly and it was delicious - beautifully presented and perfectly cooked. The service was also very good - unobtrusive but attentive to the right degree. This is a perfect place for a nice romantic meal out that's several cuts above the average for a still very reasonable price, or for a special occasion. Highly recommended.

Invited to a friends wedding we received a warm welcome from the very start, staff couldn't have been nicer, more helpful, good at making us all feel at home. We stayed two nights and found the rooms to be more than adequate, the meals were terrific, the service was excellent. As for the day of the wedding, I cannot fault this find establishment, well chosen to by our hosts, as they were regulars at the Norwood House Hotel. Will definitely stay there again when in the area.

We visited for the first time to celebrate a birthday. Lovely atmosphere,the staff were polite and the food was really lovely. It was obviously fresh and could not fault any part of the evening at all. I would definitely recommend this lovely place. P.s ignore the negative comments. Like the comment before, if u want processed fast food go to McDonald's.

I cannot believe some of the negative comments posted on this restaurant. If you want fast food then there is a McDonalds just down the road. If you want quality food prepared by an outstanding chef then be prepared to wait and the wait is well worth it. Nothing is frozen, the food is fresh and believe me you can taste the difference. The atmosphere is intimate and friendly, we went along for my wifes birthday just the two of us and it was perfect so ideal place if you are looking for a romantic meal for two. We tried it out for the first time last year for a party of six but dont like to post reviews based on a single visit as you never know if it is a one off but I have to say it was one of the few places where the mother-in-law didnt complain about the food (don't tell her I said that)Regarding pricing, I believe you get what you pay for and there are plenty of two meals for £10 pubs if you want a cheap night out but I have to say the price for the quality of food was very reasonable indeed.We like eating out and like to try new places but have to say this is probably one of the best restaurants in Shropshire. Found out they are one of the few restaurants to be awarded 5 stars by Shropshire Star as well and I can see why.We have already rebooked for a future family event and would definetely recommend it.

Had a few meals at this very fine restaurant & we have never had bad service or bad food. The overall standard is Excellent and we will be going again & again.A very big THANK YOU to John, Anita & all the Staff. Love Tanya & Stu

Booked a table for 2 . I had been to this restaurant a few years ago and was pleased. I visited on 3rd Nov 2013. I had looked at the Menu on line and thought it looked nice. The waitress came round and asked if we would like a bread roll. When me and my guest tried to bite into the roll it was rock hard. Not a good start. I had chosen the pate to start. It was served with Melba toast. The Melba toast was slices of what looked like french stick. This too was rock hard. The Main course arrived. I had Lamb chops, it came with veg. The veg was mushy and very poor. The waitress then arrived with the puddings she gave my guest her pudding and put my pudding down. I looked at my guests pudding it wasnt what she had ordered. We brought this to the waitress attention. It turned out she had put the puddings on the wrong table. Overall a very poor meal with poor service and poor food. Will think twice about returning to this restaurant again.

Visited this restaurant on Sunday lunchtime for a family celebration. To start with it was cold and dark. We waited far too long after ordering to be taken to our table. No wine list was presented, we had to ask for it! The food was bland. The vegetables were swimming in an inch of water in the bottom of dish they were brought in. The puddings were very small and tasteless, and the place was empty with no atmosphere! Before this restaurant changed management several years ago it was fantastic with excellent food and service. Will definately not be visiting again.

Visited on Sunday for lunch, booking advisable. Lovely cosy country feel with excellent service and home cooked food all made from scratch, we were so pleased decided to book a party for a relatives 90th birthday. I really cannot think of any faults, truly amazing we will soon be regular customers !

We chose this restaurant for a family lunch to celebrate my sister's recent wedding. John took the booking by email and replied promptly and could not have been more helpful. My sister is on a wheat free diet and this was no problem. Also John opened up early so we could take our own balloon and favors. The welcome we got was warm and all through the lunch the service was attentive without being over the top. The food was excellent and all my family said they would gladly eat their again.

Found this restaurant after downloading a voucher online. First impressions from outside are a bit dodgy - it looks a little rundown and the car park was empty. However, very pleasantly surprised with what we found inside. The welcome and service from the Scottish gent behind the bar was brilliant, this excellent service was continued with the polite and helpful waiter. Food was lovely, fine dining at affordable price (2 courses plus bottle of wine for £30 with voucher).Normal prices were approx £5 for starters, £10 for main, £5 for desserts. Food was 'fine dining' in presentation and choice but portions were good sizes.

Been in the area to vist relatives and was recommended by my cousin who had a meal there recently an said it was one of the best resteraunts she eaten at in a long time high praise indeed well wasn't disappointed charming resteraunt with even more appealing food flavour combinations and more than enough choice just tasted fantastic !!! Not often in this neck of the woods that often mite have 2 now

We visited here for the first time last week. The food was wonderful, as was the Rioja. The ambiance was just our' cup of tea', our sort of music and a very friendly, unstuffy welcome. They do not advertise widely enough which is why it was so quiet ( 2 tables) on a friday night. Now we've been we'll ceratinly be going again, probably for one of their new caberet evenings!

This restaurant was booked for a 50th wedding anniversary dinner and the fantastic service helped make the evening a thoroughly enjoyable experience. From the moment we walked in, the owner made us feel welcome and was extremely helpful. As we arrived a bit early, we were taken to the bar area where we had drinks while we waited and were seated a short time later in the main dining room. We opted for the set menu and all found our meals to be really tasty, well-presented, and very good value for money. The table service was excellent. We didn't feel rushed and most importantly, the guests of honour had a great time.

Been here once before and it was OK, nothing special. This time it was awful.The butter portions on the table (for the tiny piece of homemade bread) were unspreadable. Pate/parfait was tasteless and icy cold and was served with a tiny piece of homemade toast. The asparagus starter with egg, came without the egg and tasted of just garlic. The lamb shank was tough and could not be parted from the bone. The mushroom stroganoff was full of very strange flavours of which I could not explain, found it inedible. The crepe suzette dessert eventually came out when everyone else had finished their desserts, but just tasted of pancake with lemon juice. There was constant loud banging coming from the wall next to us, sounded like the builders were in! And finally, as a party of 13 we were so crammed next to a wall that everytime someone wanted to leave the table, several of us had to stand up and push our chairs in to let people out, so annoying!

This must be Shropshire's best kept secret, a wonderful restaurant (with accommodation), in the scenic village of Chetwynd Aston near Newport. A lovely old building with great décor and a wonderful atmosphere, this family run restaurant offers great fine dining food at a very affordable price, such as the Friday menu of 3 courses for £20 each.It has recently been tastefully extended, to include a large 85 plus seater function room with separate bar, to cater for large groups. Friendly and well trained staff, great food, in a lovely setting.Try it, you will not be disappointed

We went for a family meal (all 8 of us! from ages 28 - 78!!) - Fantastic experience from start to end. To start, the decor is modern, simple, elegant. The food and service was excellent!!. The staff were extremely helpful and friendly throughout our one night stay. The bar and restaurant had a lovely warm atmosphere - perfect for all those (too many!) glasses of wine. Having visited before, I look forward to returning again. All in all, just 'fantastic'.

Tried the restaurant as it was recommended by a friend. Staff are very polite, but a bit too keen. once your plate is empty for a few seconds, they get snatched away. It felt as if they were rushing us. Restaurant was nearly empty, but function room full. The champagne dinner that we had, only came with 1/2 full glasses, although other drinks (coke etc) are very reasonably priced. Portions on the small side, tempted to have a bag of chips on the way home after 3 courses, however the quality of the food is excellent and well presented, however vegetables could have done with cooking rather than just warming. raw sprouts are not the best.Nice music playing in the background, however cd keeps stopping / skipping / sticking, and staff seem to not notice as they walk past. needless to say, did not leave a tip, won't be rushing back either.

This place was recommended to me by a friend. We were welcomed very warmly upon arrival, but were immediately disappointed by the severely limited drinks variety, this place would benifit greatly from a cocktail menu, we were then given a bottle of wine that was not the one we asked for as it had sold out, would of been nice to of been told. We were seated shortly before our starters were served, my Chicken liver parfait was outstanding, but there is never enough brioche, Hayley's Soup looked and tasted fab but the crockery it was served in looked quite tacky.For our mains we were both a little shocked, Hayley had the shoulder of lamb, which was served shredded and formed in to some form of shepards pie with out the mash, My T Bone steak was disappointing, it was very unevenly cooked varying from medium rare to medium well done, not the rare I asked for, I also believe it was a cheap cut of meat as it was very fatty and grey obviously not rested either. As I do not like peppercorn sauce I was asked if I'd like a different sauce, I asked if I could have a blue cheese sauce, after checking with the chef I was told yea but for a £2 supplement as the blue they stick is rather expensive, this wasn't a problem but I asked for the sauce to e on the side, it came out covering half of the meat, to top it all off my chips tasted refried.Our desserts were not bad, I had the crepe suzzette, Hayley the chocolate orange pancota. I'm glad I tried it but would not recommend Norwoood House

If you are fed up with microwave food served by chain restaurants then give Norwood House a try. We decided to go after it was recommend to us by a colleague who went to a champagne Friday promotional evening.We booked, had a drink before going to sit at the table. The place was busy but by no means crowded and the layout gives an intimate feel. We ordered our food and enjoyed our fizz!We enjoyed our food, which you simply have to try to appreciate. Cooked properly and presented with care (including a nice vegetarian dish) which were served at a pace befitting of this kind of restaurant. Not slow, but we didn't feel rushed to finish and get out which you do see at some places these days.It's nice to be able to go out and have a meal in a traditional restaurant, an all too rare occourence in our household these days! We'll be back.

My wife and I have dined at the A La Mode many times and it seems to get better every time. The Newport Rotary Club also meet here and the food and service are excellent considering there are over 30 of us each week

What can I say arrived at about 8.45pm asking for a table for four - waited approx. 30 mins in the bar whilst they got our table ready not sure why the long wait as only one table of diners in, asked for some cocktails and we were offered Cosmopolitans, however, we did see the bar owner opening a bottle of Bacardi breezer/mixer type alco pop and pour it into a cocktail shaker and then into martini glasses!! (£24 for four). Anyway after having to change our table as it was so cold near the door we did settle down for a nice evening....so we thought. The food was nice but the service was slow and lacking - my friend was offered a bread roll from the basket which she took and nearly burnt the skin off her fingers, we had to ask for extra glasses for water and wine. After sending the wine back once as it was not the one we had ordered we were told that the one we wanted wasn't available any more but no explanation was given in the first instance I think they hoped we wouldn't notice . By the end of the evening we were all wearing our coats/shawls as it was so cold. Unfortunately we had a query over the bill at that point the owner became very defensive and angry even shouting at us at one point. I think he was a bit drunk. I would like to recommend a local business but this is one to miss - take my advice and try The Fox next time we wish we had.

We arrived late, the restaurant was not full at all, only one table was occupied. We were asked to wait for 30 min at the bar. We asked for cocktails and the owner said we could have some Cosmopolitans! Fantastic we thought! To our dismay he opened a bottle of Bacardi and poured in Martini glasses. We got charge 6 pounds each! The food was average, regarding the wine I ordered a french wine and I was brought a Chilean, I questioned and they again brought me a different one. I've charged the one that was on the menu! At the end we had query over the bill, the owner came along but was tipsy and he was rude and nasty to us. Not a pleasant end at all. I am rather dissapointed, I support local business but this is one I am definetely not going back to.

we dined out last night at the a la mode, after previous good experiances at this resturaunt. .the welcome we received was excellent, and the food was every bit as good as our previous visits. the problem came at the end of our meal when we requested we take our coffee in the bar area, and requested a taxi home, my wife retired to the rest room and i popped outside for some fresh air, leaving our coats and bags in plain view. i heard loud voices in the bar area and outside, i entered the bar area and it was quite obvious that the staff thought we had left without paying our bill,and were searching for us.. despite the fact that our bag and coats were in plain sight !!!. the staff tried to make light of this but the damage had been done, my wife was upset and i was embarressed. if i was to return i would pay as i went along, its a shame as the food really is good. as a smartly dressed middle aged couple who dine out at least twice a week, we felt affronted that they thought we may leave a £65 bar tab, whilst leaving behind a £200 coat, my wifes handbag and my credit cards and cash !!!, i feel a little sad that we wont be returning to this returaunt but this sad ending to the evening left a nasty aftertaste...what a shame

We stayed and dined at the Norwood House Hotel and A La Mode restaurant again as we were working in the area. As before we were given a very warm welcome and nothing was too much trouble for the staff.The food was very good and my vegetarianism was dealt with in a delightful manner! The portions were generous and the presentation was very good.We will return when next in the area.

Had our third visit to Norwood House on friday 31st August for their special friday night set menu - 3 courses and a glass of fizz for £22. Again they did not disappoint with fantastic food and friendly efficient service.Both myself and partner dine out at least once per week in the Newport/Eccleshall/Gnosall areas and this is up there with the best of them.

We celebrated our 50th wedding anniversary in July choosing A La Mode on a recomendation. We were a party of ten of mixed ages and tastes but Anita and John were wonderful at catering for the varied tastes of our group. They were quite happy for us to choose from the current summer menu and the earlier spring menu as well as offering plainer dishes for those who required them. They were very accomodating to my daughter and grandaughter when they went earlier to decorate the table with balloons and confetti. The evening went so well from the 'bubbly' reception to the last morsel of food, which was delicious. Everyone was so attentive, we could not have wished for a better evening, a big thank you to all.

We have had the pleasure of dinning here at Norwood house many times, with John and Anita at the helm it has always been a great experience, the food we have found to be delicious and well presented. The whole team are always very polite and on the ball with serving and clearing away. What makes this restaurant stands out is the crisp white table clothes and the fresh flowers on each table a real pleasure to dine at. It has always been a memorable experience for us.

We booked for christmas dinner and although the restaurant was full, we were served quite quickly and shown to our table within 15 minutes. Food was excellent and we did not feel rushed . We are going again and would recommend to family and friends. In fact we have already. Nothing was too much trouble and they cooked garlic mushrooms for our daughter and they were not on the menu. very good and pleasant service. ****

We held our company Christmas dinner at Norwood House last night and the whole experience was excellent. The service was fast, the food was delicious and we had excellent service. We'll be back!

nothing was to much trouble for the staff ..and the food was served promptly cannot fault the experience ... look out for "champange fridays" ...

We have stayed and dined here over the past three years. It is an elegant family run restaurant and small hotel. We had such a friendly greeting and nothing was too much trouble. The food was very good and my meal was altered to suit my allergies without any fuss. The staff were friendly and efficient. We will return.

Once or twice a year my business takes me to the Newport area, and a few years ago we were lucky enough to find ourselves at the Norwood House Hotel.I've stayed in several other hotels in the area, and to my mind none come near to the characterful, welcoming atmosphere of this hotel.As you can imagine staying in hotels when working away reaches the point where it becomes a real drag, but I'd have to say that I relish trips to this area as I'll be able to enjoy the welcome, the hospitality and the food at the "A la Mode" restaurant, and I've noticed that a lot of local people eat here as well, which is always a recommendation.It's a family run place and you can see that the family care and have pride in what they do, which is something lacking from so many of the chain hotels, or even some of the independents in the area.At this price there's no better in the area in my humble opinion.

We went for Sunday lunch with 6 adults and 3 very small children. The proprietors and staff couldn't have been more helpful, and although they had not been asked in advance quickly organised some suitable food for the toddlers at no charge. The waiting staff were equally pleasant and helpful, and they were constantly checking that everything was OK. Waiting times were fine and we all liked our starters and roast main courses.The prices were very reasonable. It was not full, but the hotel gave the impression of trying hard, and we would certainly go back again.

Went for sunday lunch as a group of 11.Starters and deserts went down well and all was pleased. Recommend the mushrooms and antipasti. Deserts panacotta and creme brule had good reviews. but the main roast dinners were not up to the price we paid. A lot of them said the meat was cold, some of this was because we had a wait till we were all served. Roast pork with stuffing not available so option was tenderloin which they said was tough and no stuffing. Beef was too rare for some and also fatty and some grizzle. Potatoes were nothing special and dissapointed with the veg mainly carrots with some brocolli and cauliflower but not enough for us all. For the price and advertised as fine dining felt more effort could of been made.Coffee was great but skimped on the milk.Pleasant surrounding but dining room did got hot.Staff pleasant and service on the whole good.

We were celebrating our 39th Wedding Anninversary and we had always wanted to try this local restaurant. Our first dissapointment was when we were advised that the scallops for the starter were off the menue due to non delivery. The Dining Room was freezing cold and the waitress didn't know how to put the central heating on. My chicken with pancetta had'n't been finished off in the oven so it was soggy. My husbands favorite Creme Brulee dessert wasn't available. My Crepes Suzzettes came with no sauce the first time and with just cold orange juice the second time.

We booked today for Mothers Day lunch. We waited about 20mins past our 'allotted' time before asking - then they brought us menu's and said it was because some other people were taking a long time. We waited a total of half an hour before being seated. Our starters arrived almost immediately which was good, my father in law had the soup but not being one to complain he later told us it was "warm" not hot. Also not one to complain, my mother in law found an ant on her melon starter and then later we had one crawl across our table. The waiter who started to serve us didn't seem quite 'with it'. The girls were better, which is something to it's credit. The mains were very nice but the condiments like mint sauce and stuffing, which were mentioned on the menu, we had to ask for specifically when they didn't arrive with the main meals - and it took a good while for them to come. I was unsure if it was an "unhurried" approach they aim for - but it did take a good five to ten minutes for our plates to be cleared. After about another 15mins a waitress asked if we would like dessert,to which we replied that we had already ordered. About 20mins later desserts arrived, one of which was wrong and had to be sent back. We did notice a couple of other tables around us had 'complained' about things. All in all, we feel the Restaurant is trying to be something it isn't. The decor is a little misplaced - if a modern interior is done in a period property it needs to be immaculate, not like your dad would have done.... all in all, a little disappointed. We will not be recommending it to friends, and it's unlikely that we'll go again. I'm aware this sounds a little harsh, but it's the thoughts we've been left with today.

For the second time, we stopped at the Norwood House to take their Sunday lunch and found it outstanding in both quality and value for money. The produce is home cooked, well prepared and served by an enthusiastic young team. At a price less than £17 for three courses plus coffee, I thought it a great bargain and I'm sure that we will be calling again if in the area.