39 Deserts in Sheffield

Called in on Friday tea time around 16.45 not busy taken to a seat across from the serving area the fire exit door was wide open blowing into our table it was freezing . The staff behind the counters was more interested in talking to each other and to the guys making the waffles.two waiting staff one seating and one explaining how to order ni smiles no interaction. . Got cappuccinos after dessert the cappuccino coffee tasted as if they had burnt the coffee it was vile . No check back and the staff was just wondering to a covered staff area where I presume they have their breaks not a good experience and not welcoming . A shame because the desserts was very nice just no guest care whatsoever.

Agree with all the other 1 star reviews. Staff were rude and patronising. I ordered a crepe and got asked “do you want cream or ice cream” which I replied “ice cream” which was an extra charge of £2.95 but I didn’t get any warning. I said “is the ice cream extra charge” and she replied “yes it’s at the top of the menu for extras” and pointed to a physical menu that was never given to me, I was only told to scan a QR code and look at the menu on there but cannot order through. There was no mention of an extra charge for ice cream or cream on there which is what I said to her. She replied “well it does say it on there”. And I replied “well the picture actually shows cream on so I assumed it just came with it”. Just really rude staff, no customer service skills whatsoever. Don’t put people on the front desk if they can’t be polite. Turns out I looked on deliveroo and whipped cream was an extra £1 on there and so was whippy ice cream which is what I assumed I was getting because the receipt just said vanilla and she gave me no choice of ice cream. I then realised she hadn’t given me whippy ice cream and had just charged me £3 for a scoop of vanilla ice cream. I got my boyfriend to go up and ask for it to be changed to hazlenut chocolate ice cream which wasn’t an issue but I should’ve been given an option in the first place not just forced into paying an extra £3. When the dessert arrived guess what, there was whipped cream on the crepe! So I was correct and it did come with it! Surely their own staff should know the menu. There’s even pictures on the QR code and physical menu which she loved regretting to do it’s really not that hard.

Awsum experience ,as service was excellent and quick ….i tried their Raspberry crepe which was great in taste ….Excellent ambiance dine-in for families.

This is a dedicated dessert restaurant with a great selection. Good quality and fairly quick service. Staff very good as it was my birthday. Very enjoyable first visit

I love their Victoria sponge cake. Very nice and cool atmosphere. If you want to go somewhere fun and as a treat with the family I would definitely go here!

Well i am truly dissapointed. To a horrendous level. The ladies serving behind the counter, are Rude, patronising, have ZERO manners and customer service skills. I went with friends, there was a problem with the deserts we ordered, it was definitely "off" ice cream looked like it was licked by a dog. When we called the waiter over, he took it away only to bring it back with the manager saying nothing we can do in an extremely rude manner. Asian lady apparently a manager with zero respect and manners.

I will not be returning to 39 desserts after another disappointing visit. This place used to be decent and it’s completely fallen off. We found hair in our food and the staff didn’t really seem concerned at all, I’m sure hairnets are supposed to be worn, after about 5 minutes a staff member came over but didn’t offer any refund, just took the item away. Prices seem to have gone up but the money isn’t being used to refurbish the place, the seats are battered, the signs falling off and the toilets are dreadful, broken sinks and broken doors, and they stink.

Andy the supervisor was abrupt, rude and unsympathetic! We only had a Scottish £20 note to pay for the desserts for our children and wouldn’t allow us to buy the food! He gave no explication or even an apology!

Nice but very expensive for what it is. Wouldn't go again because of the cost being too high. Shame because it was a nice treat for the kids.

First time at the place. Went for my daughters birthday with friends, expected the expense but not service we got, wasn’t very busy and was told the menu was out dated and had to use QR code on table, that didn’t work as worn down so had to try another table, eventually saw the menu but did t realise u had to order at the counter. Stood there while one staff was making milkshakes and 2 others were just stood talking behind me. Eventually got served. Don’t get me wrong the desserts were plentiful and nice but forgot one of orders which was a sundae. When I asked they looked puzzled thenSaid it’s nearly ready. Watched em make it up there and then so they had forgot it. Never checked if everything was alright, so I could ask for a takeaway box had to go look for someone. Plates were cleared after we left Definitely not worth the hype

We popped to 39 Desserts as a birthday treat having never been before but heard great things. So much to choose from it was hard to decide but I opted for the hot cookie dough and it was chocolate heaven !! The young ones are already pestering to go back.

The service was horrible.No manners.The menu was difficult to access as you had to use your phone.However a young boy got a menu when all other family’s had to use the app you can’t even order on the app My stepdad ordered with the notes app and showed it to the employee When the foood came after a long time of waiting it occurred that his smartie waffle hadn’t come through On a table near to the toilets a pile of plates was not even to mention the toilets which were blocked and looked atrocious In conclusion I’d looked at the reviews on the way and they weren’t pleasant I persevered through thinking past it. I left hungry and I will definitely not be going again. I wish whomever who goes there good luck I don’t recommend it I visited a few years ago and it really good but now it’s is just a deteriated mess. I wish you good luck going there. Drink a lot of water.

I second damion’s 39 excuses review. As we walked in there was left over plates rising to the sky from the night before on show. The waiter taking orders was chewing gum and then forgot to add a smartie waffle to the order, my uncle then cried and locked himself in the toilet as his hunger became too much. Whilst i’m on the subject, there was a clog in the toilet preventing it from flushing and so there was only one toilet available. We agreed that the food was nice, apart from my uncle. He had to scape the leftovers from our plate. The menu was different to access, we struggled to get the menu from the worn down Qr code on the table. Well said daimon, and good luck to future customers.

Called in for a takeaway ice cream sundae. Sorry to say that this place has gone down hill. I have visited with friends and family lots of times before and even had deliveries from them. This time the chocoholic sundae which I ordered was very boring. Instead of the usual thick chocolate sauce it had weird tasting chocolate syrup. The ice cream was quite icy, consisting of 2 blobs and there was no cream topping or wafer biscuit to finish it off. It cost £7.95

First time visiting 39 deserts today. Son goes all the time and have been dying to go! We were in the area so decided to pop in today for a treat. Was greeted with a member of staff who seated us. Asked for a menu and despite having some decided to just tell us to scan QR code on phone to see menu. Thought easier to just put menus on tables but that was only small complaint. Ordered at counter easily. Could also see all the other flavours of ice cream so had options. Came upto around £28 for 2 deserts with flavoured ice cream and 2 diet cokes. Bit pricey but it's fine as a treat. Looking round the restaurant it wasnt packed and only people who was sat in when we arrived were couples or a small group of adults. Came around 10 mins later to the table. Looked amazing! Staff was friendly. It tasted absolutely gorgeous and was very filling. It was well worth the visit, glad our first experience was nice and looking forward to another treat sometime soon. Highly recommend to anyone visiting centertainment.

Staff rude as pigs. No greetings no please or thank you. Brought us a hot plate and didn’t tell us it was hot. No apology for the injury caused

The service fast and the desserts were all tasty. Very reasonable for the price and the staff were ere friendly. Only one thing is that the music volume was a touch to loud to speak to anyone.

39 Desserts? More like 39 excuses! Ordered desserts via Uber Eats totalling £30, waited ages for delivery, then I find that the most expensive item in the order has been left behind. So... I call the vendor who, first implies I'm lying, then she finds...

Ordered a take out over 60.00 clearly confirmed the desserts to be warm n how long it will take added another desserts 5 mins and confirmed will take 15 mins in total. Come home to find the desserts cold and nothing that they can do...

When we arrived we were seated and told that the menu is online only. The waitress didnt explain you had to go up to the counter to order so after sitting for a while we soon realised thats what we had to do. I went...

First time for me, nice greeter, seated me and brought me a menu, then told me procedure. All staff cheerful, very clean place, oh so much choice, went for nutty ice cream and a new York choc fudge cake, heated. Delicious very chocolaty, one would...

The food is expensive but I expected that and what I tasted it was nice but I ordered the same time as friends sitting on the same table and my food arrived after everyone else had finished. I asked for a refund as I didn’t...

Visited here on Saturday for my sons birthday. Was seated at a table and told to scan the qr code to see the menu. i understand that times are moving on but my parents wanted to look at a menu, ended up going to the...

Came here as our sweet tooth was still craving the high. Our food was nice, we couldnt finish it all. when we visited the WC's wow was we in for a shock. I always judge the WC's with the whole establiments cleanliness. only 1 sinck...

I had a mindblowing moment of awe when my dessert arrived. It was big, bold and beautiful. I wish I could have eaten every bite, but the sugar high defeated me. I shall be back to battle once more though.

Visit for desserts with kids. When first sitting, cafe was quiet. The lady on till was rude and clearly didn’t want to be present. The atmosphere suddenly became that loud- we had to shout to talk to each other, was even thinking of taking desserts...

We took two of our grandchildren to C-entertainment last week on the first day of their school summer holiday. There is big cinema and lots of different eating places but our granddaughter particularly wanted to go to 39 Desserts; we had lunch, saw a film...

Some staff have bad attitude problems towards criticism, cake was stale, ice cream melted, vanilla tasted like banana 🤣 Won’t come back…

Terrible staff was Terrible orded a ice-cream asked to change 1 flavor and she wanted me to pay extra to swap 1 scoop the place was so smally needed a good clean up

Shown to a table that was dirty and hadn’t been cleaned. Staff looked like they had been wearing their ‘uniforms’ for a month and splattered with god knows what all over the front of themselves. The guy at the front of the shop kept blowing...

Slow service, disappointing desserts especially the banana burito crepe which was nothing like the photo in the menu. It was just a banana rolled up in a very leathery crepe awash in a watery syrup

Overpriced rubbish food. The sound of chocolate waffles sounds delicious…these are not, been a couple of times and these come out cold, we fancied the shakes, we ordered one maltesers and two bueno shakes, tastes nothing like any of the two, its a bit of...

I ordered a crepe with strawberries and ice cream. It arrived covered in chocolate sauce which I had not asked for. The waitress said she would change it and then the manager came over to query what I had ordered as if it was my...

We were very excited to see this Dessert restaurant in Sheffield but really wish we hadn't gone in. We ordered 3 different pancakes and each one looked raw and unappetising which is exactly how they tasted. If you do go in then expect to pay...

Do not go here. Found a spider in my other half’s food and the bold HELMET of a manager who was lucky I didn’t head but thought it was clever to give us the exact same plate, and just take the spider off. No apologies,...

Expensive - or far too large portions. Wasted about half of what we paid for though it was good. Service was haphazard - got one serving, then two others then finally the fourth.

Terrible customer service, staff were rude and forgot some of the items on our order. cold food, shame as we were so excited to come

The staff was very rude they didn’t communicate at all they just put the food down and walked away without telling us what it was so we was all left clueless and had to work out what each was especially with the smoothies. Our food...

I will start off by saying that the desserts themselves are great. Unfortunately the customer service for this company is terrible. I picked up a takeaway from here one day and plastic spoons were provided for us. As I was eating the pudding I thought...

Honestly shocked. Been here so many times and I have to say it has always been 5* and the desserts were amazing. The portion size use to be so much that I always leave some because I’m so full… but today me and my partner...

Drinks didn't come out all together, had to wait for coffees. No glasses for soft drinks (when spending nearly £50 i would expect glasses). No spoons brought with Sundaes (had to ask). 1 item didn't come at all until asked. Tasted nice but very over...

Honestly loveley selection and big portion. Staff very friendly and polite. Couldn't beleive service and time in which deserts came. Deffo goin soon.

Shambolic customer service. A middle aged woman was very rude and swore and threw products at us it was the most horrific customer service I've received and I'm shocked from this I feel so sad and disappointed had to wait ages, I would not recommend...

Absolutely shocking. Service was crap. Middle Aged woman was very rude and has appalling customer service. Honestly anyone wanting desserts go somewhere else. They expected us to have a milkshake with a spoon.

This was our first visit to 39 deserts Sheffield. Had to wait and was assured 5 min wait. Our 3 grandchildren, my husband and myself got fed up of waiting after 20 mins or so . I asked the receptionist, who had assured us of...

This will always be my go to dessert place for the vast range of dessert options and at brilliant prices. We were served by Holly tonight who was absolutely incredible and deserves an award for the best customer service skills!!! You made our evening 10x...

Loads to choose from - crepes, waffles, sundaes, milkshakes smoothies, cakes and soda floats. I recommend the banana and strawberry crepe. Absolutely delicious. Very friendly service. Comfy seating. Staff busy cleaning tables quickly and cleaning the floors. Lots of ice cream flavour to choose from....

This company doesn’t even deserve a one star review. Extremely unprofessional . Didn’t put the lids on the milkshakes properly and they leaked all in the bag. This was £16 worth of desserts ruined as we ordered a lot more. They wouldn’t help on the...

I went with my children and we were treated with respect when ordering and collecting the food, the staff were extremely friendly and I was shocked because normally the other dessert places were very rude to us, but 39 desserts staff very nice and welcoming,...

So last night i decided to treat the kids to desert from this place. I have previously been a regular visitor. During covid lockdown we even had desert delivered, during one of these deliveries we found a hair in the vanilla ice cream. I complained...

Amazing desserts if feeling hungry I'll definitely go for waffle 😍and all the staff wearing mask and covid safe.

Would Highley recommend! Great service and a huge selection of desserts and ice cream. Staff very friendly and good atmosphere. Also collected during covid and the service was still great and felt covid safe.

Would definitely recommend to anyone. Staff and management team always willing to go that extra mile for you. Always friendly and welcoming.

Sweetest waiter served me and the staff create such a welcoming environment. If you want to make the most of this place come on a quiet day when there aren't obnoxious kids screaming because their parents can't control them.

If you fancy something sweet and chocolate come here i visited and everyone was just full of chocolate and you could choose from milk chocolate white chocolate and Nutella and loads of cakes it took me about 10 mins to pick

Visited here to get some takeaway milkshakes for the kids and as such we all had masks on as we were not eating in. Whilst tables was pretty much full there was maybe 1 or 2 people in front of us for takeaway, once we...

Today after waiting outside for 15 mins til !" o clock opening time the store was still not open at 12 10 then the poerson who opened the door didnt even apologise she said they had to clean the ice cream cabinet ! this should...

The 1st and last time I will be visiting this place again. Absolutely appalled and disgusted with their service. Very rude no courteous and really bad mannered and this is just the staff at the front reception. After a long an 1 1/2 wait with...

I visited this place yesterday. Service was absolutely disgusting. Customer service was terrible and the staff were really rude. Got our order wrong, missed items from the order. I will definitely not be visiting this place again. I do not recommend this place especially if...

We decided to call for husbands birthday , everyone outside waiting for tables were social distancing properly. Then it came to our turn. When our table was ready we were seated with not much social distancing from people walking past in isles, then menus are...

Horrendous service bad attitude with the service we had to wait over 50 minutes for 3 scoops of melting weird tasting ice cream that left a bad taste and an ache in my stomach very over priced poor quality..ill never go back there again

One dessert came out and was very disappointed! Which was just two warmed up cookies! Then had to wait 30 minutes for next dessert to come, by time the second dessert came the other one was cold!! Should have bring them together!! NOT IMPRESSED!!

Extremely disappointed with this place!! We ordered our desserts and one came out which was completely 2 warmed up cookies with a drip of white chocolate sauce, could go to morrisons and heat your own cookies up and will taste the same for a fraction...

Extremely disappointed in the service the restaurant is not complying with covid no hand sanitizer no distancing no one way, all tables full with very large groups of people all walking about no tables service and after all that our dessert come half an hour...

MASSIVE selection (more than 39!) deserts. Amazing menu. Difficult to choose! Quick service. Defo worth a visit (or ten!)

Visited this place on pancake day with my friend - had never been before. Really nice decor, seating and atmosphere. Loads of choice on the menu - so many smoothies and milkshakes to choose from. We were spoilt for choice on waffles, crepes and deserts....

The meal itself was ok (see photo) well presented but a little over priced, there is a lot of choice in the booklet you get to view, however and what will stay with me for a long time is this: having eaten the top part...

Visited 39 deserts the second time. Tried sundaes this time. It was awesome. There are a lot more items in the menu that I fancy. Will visit again soon.

Okay so dessert parlours are always going to be expensive and I accept that. I got the waffle which was very good and actually decently priced. Where I drew the line is being charged £1.50 for a teaspoons worth of whipped cream as an add...

Refused to serve us because we are Scottish. Staff very arrogant. Your a 2nd class citizen if your not english.

So the desserts have gone up by £1.50 each making them £7.50 now!!! Milkshakes gone up nearly £1 each and then said do you want custard, whipped cream or gelato on... she made out like it was free then charged us £3.50 for them!!! I’ve...

Management were interviewing candidates in the restaurant area ! They had them all lined up waiting infront of all its customers. I was in there for about a hour and a half and one of the candidates who was there first was still to be...

OMG ... This place is a dream house. Excellent selection of desserts I guarantee it will take you 30 minutes to decide what to have.

We came in and we were shown to our seats by a staff member and given the menus. Ordered the cookie dough with ice cream and a brownie with custard. The brownie was spot on, but the ice cream that came with the cookie dough...

We visited 39 Desserts, after eating elsewhere just for puddings. The menu is massive & very good. We ordered two different puddings. Both were very good, but quite expensive

Very poor service. There were 6 of us eating and the desserts came at separate times. We had to ask for cutlery and by the time we had received the cutlery the squirty cream on the ice cream sundaes had melted and dripped all over...

processed and frozen desserts very overpriced for the quality that's served up nice menu shame about the food quality , top prices for second rate sweets ...avoid

After being regular customers since opening, today's visit was appaling. After placing our order and waiting 40 minutes we became concerned about why everyone else got their food but we didnt. When questioned we was told it had bee forgotten about and we'd have to...

We thought we would have a nice dessert having an hour spare before going to the cinema . The shop was not too busy and we ordered a few minutes after studying the menu . Then we sat and waited and waited and waited. After...

Arrived here excitedly anticipating our choice of desert. We chose two sundaes. We waited for over 45 mins for 3 scoops of ice cream, toppings and some cream. Thank goodness we couldn't order a 3 course meal, we would probably still be sat there. The...

Ordered 2 waffles and a cheesecake came to £21, one cheesecake I ordered was wrong and we didn't know until we got home and then it was missing the stated chocolate sprinkles on the menu. The cheesecake was awful and I paid over £5 for...

This cafe is fantastic, there are lots of indulgent desserts to choose from, including gluten free options. I had the GF chocolate fudge cake with vanilla ice cream. It was very very good and nice to have the option of something other than ice cream...

There was a bit of a wait time of 10/15 mins but the orders came quite quick and was really tasty! I would recommend the nutty one sundae!

Been here a couple of times and loved it both both times. Desserts don’t take long to come always delicious and good for money!

Food arrived at different intervals,my husband had finished before i got my crepe. Had to return as cold.

Popped in for a sugar rush before the cinema! Quite nice but pricey- the waffles and crepes are nice. £14 for two deserts - no matter how nice is a little on the steep side! - if we’d had added ice cream on the waffles...

We were so excited to go hear after hearing nice things, menu is a little expensive for what it is, I ordered Belgium chocolate strawberries, they were nice when I had fresh strawberries as some of them were not any good and were left. My...

As I write this review I am currently waiting for my table to be cleared. The food and atmosphere is both delicious and welcoming, no complaints to be had. However a young girl staff member I believe to be called McKenzie, seems rather blunt and...

A large menu with plenty to choose from. Quick service and tasty food. Shame there were no American pancakes, just crepes.

Used to like this place but got a massive shock when i turned up this weekend to see the prices have jumped up, almost 2 pound per item and the portions of strawberries seem to have decreased. Almost 8 pounds for strawberries coated in nutella...

Had good and bad from here before until today when I walked in got the new menu and see the prices have increased dramatically. We thought it was expensive to start with but it’s gone ridiculous now there is no way anyone should have to...

It feels like they are charging a lot for these deserts to say what you get. However, the cookie dough was nice, the crepe was dense but the toppings were good. It was just so busy and people were waiting ages for their food and...

Too many to choose from and all naughty, staff helpful as I had never been before, looked so clean and food set out nicely, plenty menus to browse to see food before ordering, I had a ferrerro rocher cake and it was a good size,...

I’ve visited this place 3 times with the most recent being my last. First visit customer service was shocking. Asked for takeaway menu, we then deliberated about our choices looking at the different options and flavours, the group got everything together and I went to...

Waited 30 minutes for a crepe to come and it was stone cold! My friend waited 30 minutes for a waffle to be told the machine was broken. Recommend not to come

Every single dessert place in sheffield and any other city such as birmingham, Manchester, london for that matter can make the odd tweaks such as instead of a chocolate for white sauce for example but no not here! Staff are so rude. Prices are kind...

Came here with 4 kids and they loved the teddy bear on the sofa, the really lovely lady there said he could sit at the table with them until our food arrived, what a lovely thing to let them do. They were over the moon!...

Always go here at least once a week with the family, however went yesterday and the prices have increased so much everything has gone up at least 2 pounds and they’ve stopped doing tubs of chocolate and tubs of strawberries. So over priced for what...

39 Desserts is a treasure - on a Saturday it is always busy but their sundaes are amazing. I highly recommend you visit here at least once.

Had to go next door to Pizza Express who also knew they didn’t have baby change facilities here so must happen all the time. Very poor!! Sort it out!!!