360 Lakeside in Thurrock

A huge Thank You to Mary! We ordered waffles and toppings which were not on the set menu and she whipped them up for us with no problem. Not only was Mary very friendly and welcoming but she made the most delicious milkshake and waffles too. I would highly recommend visinting Creams at Lakeside especially if you see Mary’s lovely smile behind the counter.

Arrived as it opened and was greeted by a lovely lady called Mary. Fantastic service! Amazing food! Would definitely recommend!

Great service from the gentleman at the till today took extra care of us.

great fresh hot tea, friendly staff, man with big muscles is my faviroute worker he gives best service

I was really disappointed with the cookie dough it lacked flavor, had a strange texture, and was nothing like what I expected. For a place that specializes in desserts, I thought the quality would be much better. Definitely not worth the price, and I won’t be returning again.

Absolutely amazing.... Words are not enough to discribe how good creams food are..... My husband and I love creams... Also special thanks to the team... Love 💜💜

We went to Creams to get some ice cream after our meal out. Service was a bit slow and was amazed that they charge extra 50p if you want ice cream in a cone and an extra £1 if you want sprinkles - also the questions directed at my kids who just thought it would be included...! (Understandably in my opinion!) Ice cream scoop is £3, but with sprinkles and a cone this jumps to £4.50...! Ice cream itself was OK, not the best we have had so far this summer...

Good price, extremely delicious and good service.

I’m very happy about the staff… in special sikhsa

I had an amazing experience at creams today, the customer service was very good and I would definitely come again.

Amazing place have a great time here with my family and staff are very friendly and very helpful will definitely return again

Will definitely return again had a amazing time and food was amazing

Amazing taste . Definitely come again

Very delicious very tasty....will come again soon.

I think one of the amazing place for having cafe waffles and cakes. Moreover staff is very welcoming and friendly.

Grate food friendly staff had lovely experience most recommend

Creams in lakeside has amazing service and the food is brilliant.

Having had Gelato in Italy what they serve here isn't up to much it has way too much sugar and not enough flavour and the milkshake was just naff

If you are an adult aged 30 and over , Plz run miles away from this place .. the deserts here have no flavour other than just sugar ,sugar and more sugar …… plz guys you are at a prime location and have a lot of footfall in this place …you have to work on your recipes and drinks … just pouring cans of sugar and caramel and cookies chips / chocolate shavings on top of everything doesn’t necessarily make it tasty … And yes this place is quite pricy for the quality you get … I hope these guys do well and work on their service and recipes but I am over and out… this place is not for me …

I did not receive my delivery order after waiting 1 hour 20mins. I tried calling the number on Google and it is an incorrect number. I’m not usually someone who complains, however, this is the third time this has happened with this restaurant.

Good experience and fresh desserts always

Been a regular customer for the past few months. Never disappointed even for a single time. The service and food quality was always consistent. The service was quick and efficient. The shakes are a must try.

It's usually very good never have a bad thing to say but last week I bought me and my mum a treat and I payed for it all came on the recipt and we got the utensils but not her food trued calling got no where as they didn't answer chatted to a robot and they didn't answer either it's better to just go in but as I have covid right now I can't fo out so would've been nice to have the food we ordered and paid for

Premium cookie dough - 5/10 too much going on, milk, white and triple chocolate cookie dough with crushed Oreos and ferrero rocher, ores ice cream and vanilla.

Worst service ever ! It’s been more than one and half hours since I placed the order and they don’t even pick up the phone .

Despite giving this dessert café a second chance, I was met with disappointment. We discovered a hair in our waffle, a concerning lapse in hygiene standards. What compounded the issue was the initial reaction from the staff, which was dismissive at best. Efforts to address the matter were met with indifference and, disappointingly, some gossip among the staff at our expense. After a lack of acknowledgement, we felt compelled to approach the till to seek a resolution. The staff were quick to place blame rather than assess the situation with diligence. It was only after insisting that they inspect the dessert more closely that they acknowledged the oversight and concluded that it was indeed their mistake – the hair had been cooked into the waffle, ruling out the possibility of it being from our party. In the end, we were offered a replacement dessert, which we accepted. This gesture is appreciated, hence the two-star rating, but the initial service response and a repeat quality issue have left me hesitant to return.

Best desserts around. Brilliant creations to suit every taste. Went with the family and we all chose different items, but all ended up having to share because everything was too delicious. My favorite was the waffle ice cream combo, an absolute 10/10. Cookie doughs with ice cream were also top notch. Can't wait for the next visit!

I would go there again they ordered the wrong drinks and service customers to quickly so they can stand there chatting .to each other

my family and i was going out for a dessert when we arrived there was only 1 employee in the dessert shop so we sat down and the service was really bad and we asked for a pancake and waffles then all of a sudden this employee said he didn’t know how to open the teal and said he didn’t know how to pick pancakes and waffles ( i would not recommend for your kids mine are heart broken)

Lovely experience. Lovely food and atmosphere.

We reserved the party room for my 6year olds birthday. Was a great space which allowed us a bit of privacy from the main restaurant. The tv on the wall was great for playing music for the kids to have a little dance to while waiting for their food. Food was delicious and they make a good coffee. Service was brilliant, food came quickly and the they even came and sang happy birthday to my daughter with another bit of cake and candle for her to blow out which I hadn’t asked for so was a lovely surprise. Thank you Creams lakeside!

The manager Mary and her team were amazing. Saved the day by having my party of 15 in the party room with 40 minutes notice. Mary was very helpful and made a stressful time calm. Her team were polite and made sure we had what we needed. Will be going there again.

The strawberry waffle I tried with Natalia was delightful, beautifully presented, and tasted amazing. The staff was incredibly friendly as well.

Nice place to set down for desert or coffee after shopping. Friendly staff and plenty of seating area.

Ridwan recommended the spiced winter berry waffle 🧇 this was the nicest waffle I’ve ever had 😋 great service

Ridwan was a great host!! He made sure there was fantastic customer service!! The new Christmas menu was AMAZING!! The Berry Waffle & Banoffee hot pocket… wow!

We had a great time here, they were able to accommodate a group of 14 on a walk in basis really quickly at the time

Great service, was first customer as branch opened, very clean and had our desserts within 5 minutes.

really good waffle and good customer service

Really nice and good. Tasty tasty tasty

Beautiful place with a very nice ambience. The treats were bigggggg! Too much for one person. Lol. Really delicious. Definitely coming back!

Great service by the staffs. Enjoyed my oreo waffle

Great food but the staff can be extremely rude.

Brilliant service and really friendly.deserts was perfect

Staff were amazing. I went for my daughters birthday and they went above and beyond to make her feel special

It was a very good experience here I had lots of delicious food and 🍨 it a place for all to visit

Visited with high hopes, only to be met with a tremendous disappointment. Their waffle was undercooked to the point of being almost raw. For a dessert café, it's bewildering how they can fail at mastering the basics of a simple waffle. I'd advise potential patrons to think twice if they're in the mood for a well-cooked treat.

Was very rude. Was helped by an employee and was rude for no apparent reason another employee came and I spoke to her and she had my issue solved within minutes when this other employee just stood there and argued with me

Absolutely superb service! Lovely staff, quality food!

Food was amazing and received excellent customer service from Mary!

Amazing staff, the managers absolutely amazing. Big love for you and your amazing team ❤️

The staff was wonderfully friendly and helpful. Defo service with a smile. The food was created beautifully and taste great

Really good service, food was delicious and came out quick.

Service and food are best.. Love this place

They really have nice things I love this place

Atmosphere is nice, very clean and welcoming environment. 100% recommend, I always visit here every time I’m in Lakeside! Food is great

We got our deserts so fast! Great service.

Very polite and nice made sure everything was okay

Thorough pleasant experience at this store. I was kindly greeted by Ridwan who was very attentive. I requested a change to an item on the menu that they recently brought back, and it was perfect. It went down a treat and I was very happy with my order and the team during this visit! Thank you!

Imtiaz was very kind and made my first experience a good one.

Great service! Delicious desserts,well presented

Very good service and amazing food. The bubblegum ice cream especially. Would recommend everyone to come here.

Imtiaz supplied great customer service👍🏽

Very good service. Lovely Ice Cream!

food was amazing and service was spectacular!

Best crepe ever. Creams Lakeside

Perfect place to enjoy some desserts. My family’s first time visiting Creams and they loved the food. Staff were incredibly welcoming and kind. Waiting time was short. Great energy from our server Imtiaz, went above and beyond to make sure we were treated well throughout our meal. Will definitely be coming back again.

I recommend the creams cafe for everyone. They have a great customer service and amazing desserts . I am enjoy oreo waffles from their it was awesome. I like to give 5 * tho the staff ashik he was very Friendly

5 star - Imti gave us great customer service very attentive to our needs and couldn’t do enough to make sure everything was okay with our experience or if we needed anything else.

Mary and her team was lovely, thank you for the service!

I’ve a regular customer of Creams for 2 years now. They have the best desserts one could get after a heavy meal. The waffles specially the Oreo waffle is my favourite. There’s more delicious items aswell. Even the customer service Is really good they respect the customer which encourages everyone the visit again and again. Thumbs up Creams👍

Had the Triple Treat cookie Dough and a Waffle and was great. Service was really good too.

Amazing service this evening from Imti, one of our favourite places 😍

Go there almost day Ridwan sorts me out with the most bussin bussin crepe putting his special touch on the final product never ceases to leave me *filled and satisfied*

Ridwan is our favourite server. Absolute top guy

Very good service and so good food ❤️👍🏻Loved it

Ridwan always serves us, best guy in there. Best employee in creams. Bossman

Ridwan is the best employee top g always polite and friendly

Ridwan is the best donny going, top lad.

Radwan served us well. Very nice food. Had the banoffe milkshake and it was magic. My daughter had a waffle and thought it was perfect. She has one every month at another place so good review really for her.

Brother Imtiaz is an absolute gentleman. Took fantastic initiative and was really really helpful.

We went there with the kids, the staff were really friendly and accommodating - even replaced a whole ice cream for free that was accidentally dropped! Thank you!

I absolutely loved the desserts at this place! Every bite was a delight, and the presentation was impeccable. The variety on the menu was impressive, catering to all kinds of sweet cravings. The staff was friendly and attentive, making the experience even better. I'll definitely be coming back for more!

This place is a lovely place for enjoyment , most especially for family with children. We visited a family friend and to my surprise, their little daughter of 5yrs old, told her parents to take us out to this restaurant. It was marvellous. The staff were lovely, warm and professionals. The manager was a wonderful personality, very smart and always smiling. Their products were of a high quality, very tasteful and meet your needs.

Has a Bueno Cookie dough. It was really nice and fresh. I ate at the restaurant and the staff were really friendly. They came over to my table and asked me if everything was OK and also offered me tap water if I needed it. Overall a good experience and I would bring my family here next time. P.S Yum Yum

Amazing service Great people Excellent food

Food was yummy and service is great!

Decent waffles and crepes, good ice cream, fast service

Great service and the staff are fantastic!! The food is amazing (personally love the crepes so much)!! me and my partner are regulars and we are always looked after. Sikhsa and Imti are so friendly and have always treated us nicely whenever we come to creams lakeside. thank you :)

I had creams in leakside and everything was perfect.

We had a great time, food was amazing, helpful staff, great customer service from imti

Imti was very helpful and polite, quick service and great desert.

Super tasty waffles🤩They stuff was lovely,very kind and the manager was coming to see if everything was ok.I would definitely come back again.

The food was Delicious, fast food service and all the employees was very nice as well. Thank you to Imtiaz for making the experience even better.

Was a wonderful time and amazing food! Was worth the time stopping there for something to eat! Special thanks to Imtiaz for the hospitality

Wonderful customer service! Fast service and amazing staff members. Such a fantastic experience and the desserts was wonderful.

Imti and the team were very helpful with brilliant customer service. Oreo milkshakes were delicious! Will be returning

I’m a regular customer of this shop. The food rating is 10 out of 10. Service Is wonderful. There mangers and team all are very well behavior. Love this place

Best customer service from Tareque, very clean and family like environment. I would definitely be coming again and taking my whole family with me.

I go to creams every time with my family the atmosphere there is very nice I love being there the waffles pan cakes and ice cream as well. I would recommend everyone should visit them once when they are in lakeside...