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4.3

Based on 1.886 opinions finded in 2 websites

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Nº 449 in 1338 in Nottingham

Nº 72 of 183 Other cuisines in Nottingham

CUSTOMERS TALK ABOUT DISHES WITH..chocolatecakecheeseroastedsaladroundoldpaycoolbeanssandwichroastheartmustmochacreamcoffeesausagebeautiful

comment_iconOpinions

Café de buen sabor servido por personal amable. Servicio razonablemente rápido también. Me impresionó particularmente que me preguntaran si tenía alergias alimentarias, antes de ordenar. Conozco otros lugares donde hay avisos destacados sobre alergias, pero que yo recuerde, ¡esta fue la primera vez que me preguntaron específicamente! Las mejores notas.

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G E . 2025-03-31

MORE AT TripAdvisor

Always a nice vibe in here and great hot drink options. It was a Saturday so was busy but managed to get a table. Staff are lovely and helpful and deliver drinks to the table to save you waiting around.

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Liam Williams . 2025-03-25

MORE AT Google

This’s my favorite coffee shop in the city where I come regularly if not in daily basis. It has great atmosphere, amazing coffee, and plenty of cake and bakery choices. However, I understand it looks busy most of the time and the baristas keep insisting on ordering something as soon as you finish your drink in a rude manner or ask you to leave. Also, recently they started laptop free which they ask you to turn off your laptop or “leave”. Clearly, this is not convenient if you want to get things done while you’re enjoying a cup of coffee with a pistachio cookie. I’m definitely disappointed of the manner of some baristas and this rule.

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Talal Alruwaily . 2025-03-12

MORE AT Google

I had an incredibly disappointing experience at this café today. After spending nearly £8 on a drink and cake, I sat down, expecting to get some work done in what I assumed would be a welcoming environment. However, as soon as I got my laptop out, I was abruptly approached by a staff member with red hair (whose name I didn’t catch) and told, in a snarky and condescending manner, that it was “non-laptop time.” This completely caught me off guard, as there was no mention of this rule when I placed my order. While the staff claimed there was a sign at the door, it clearly wasn’t visible enough for me to notice and it certainly was not communicated before I made my purchase (something I feel should have been said considering I’ve never had this issue at any other place). To make matters worse, the cake I ordered was disappointingly dry, and the entire interaction left such a bad taste in my mouth that I won’t be returning. If a business is going to enforce such a rule, they should make it explicitly clear before customers spend their money. Going forward, I’ll be making a point to ask baristas whether laptops are allowed before ordering which is something I never thought I’d have to do. Poor customer service and an overall unpleasant experience.

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D Sadler . 2025-03-12

MORE AT Google

Awful. Does anyone know how to make tea anymore I think not. I asked for Earl Grey for one person. This is a delicate flavoured tea as it is so I asked for not much water so not to drown out the already delicate flavour. I was told by the quite bossy server that it’s fine you get tea leaves in a pot. What did I get? A teapot big enough to serve 4 people and so much water the tea had absolutely NO FLAVOUR even of tea, let alone bergamot. The cups are so thick rimmed and awful like drinking out of a stone bowl. I wish people would learn how to make tea properly and listen to what customers want. No one needs nearly a pint of water for tea. Get some tea bags so customers can brew their own strength by leaving it in the cup and smaller tea pots with less water to get more flavour.

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S . 2025-03-10

MORE AT Google

Amazing Coffee. Just completed the beginners' barista course with Tigin. You couldn't find a person .ore passionate about Coffee. Thanks very much.

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George Williams . 2025-03-02

MORE AT Google

Great Barista course with the friendly, knowledgable and talented Ligi! I’ve put my new skills to use using my home machine and am now making great coffee. Highly recommend! X

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Grace Watson-Cowen . 2025-02-28

MORE AT Google

Was incredibly busy and therefore a long wait - my food came faster than my tea and by the time my tea had arrived I’d finished my food. Food is good but expensive, service was a touch slow due to being busy, otherwise a nice cafe

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Constanza Keiffer . 2025-02-28

MORE AT Google

dark haired female barista was so dismissive and rude towards me and my friends when we went this morning kept looking at me as if i was stupid because i asked her if she could take cheese off of something, she didn’t do it made it seem like it was an impossible task made me feel very unwelcome go to the other 200 degrees they’re much nicer in there!

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gen jardine . 2025-02-24

MORE AT Google

Las opciones de pastel fueron buenas y parecían caseras. El pan corto de caramelo era sabroso y el té estaba suelto - hoja y estaba delicioso. Fue agradable que pudiéramos encontrar una mesa y luego el personal lo traería todo. Las únicas desventajas fueron que es solo tarjeta, no es bueno para mí me temo. Las mesas estaban bastante juntas y terminé con una silla embestida en mí como alguien trató de sentarse en la mesa detrás de mí y cuando llegó el momento de salir no podíamos salir ya que no había suficiente espacio para pasar por las sillas! (se sentó a un lado de la chimenea no muy lejos de la ventana)

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sarah P . 2025-02-21

MORE AT TripAdvisor

Delicious coffee, blended to perfection! The table service adds to a brilliant experience! Thank you!

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Sophie McInnes . 2025-02-17

MORE AT Google

The course we did in Leeds was good but despite advertising that they do a latte art demo the tutor said we have to pay for a separate course for this. That’s not true and apparently was a lie based on the fact they didn’t have time. I’d be warned it’s not exactly what’s advertised. I would have been ok with it if they’d offered another course but instead they said to pop in for a quick demo which isn’t realistic when you travelled over an hour to attend. Instead we got a £10 voucher, £5 each from an expensive course that didn’t deliver what was promised. Disappointing given the cost and what otherwise was enjoyable. Be warned you may not get what you pay for on this course!

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Harvey 19 . 2025-02-13

MORE AT Google

Always an excellent coffee from this independent coffee roasters/coffee house. I actually came here to attend a beginner barista class which was also really enjoyable for anyone wanting to know a bit more and learn how to make a delicious brew at home or begin training for a career.

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Mark Ashmore . 2025-02-12

MORE AT Google

Beautiful coffee shop in the heart of Nottingham. Coffee was amazing best I've tasted in a coffee shop in a long time. Decor was nice and staff were amazing and friendly.

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Thomas Pooler . 2025-02-10

MORE AT Google

¡Gran lugar! Delicioso café, como siempre, pero este lugar se caracteriza por su amable personal. Me encanta lo alegres y profesionales que son, ofreciendo un servicio rápido con una sonrisa.

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Marjie14 . 2025-02-08

MORE AT TripAdvisor

My go-to coffee place in Nottingham

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Andrew McIlmoyle . 2025-02-02

MORE AT Google

Went in on Sunday. Shop was significantly understaffed. Ordered a couple of coffees and wasn’t given any indication of just how long we would have to wait. I’ve got sympathy for anybody who is working in a busy cafe and there is only 2 of them working and they are busy. However that sympathy ends when the staff are often to be seen by all customers to be messing about and should a customer have the audacity to then complain as they walk away the staff. An he seen and heard slagging them off. We waited 24 minutes before having enough and asking for a refund. To be met with more attitude and told “I’m pretty sure I told you and everyone it’s 25 minutes for coffee” 1. Nobody should be waiting 25 minutes for a coffee 2. He never mentioned any timeframe. 3. The whole attitude from all staff was terrible. I would say I wont visit again but clearly customer opinion means absolutely nothing to you based on your service levels

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david buttery . 2025-02-02

MORE AT Google

First time visiting after a recommendation, was awful! First of all I was watched struggling with my buggy to get inside and down the stairs with no offer of help. Ordered my drink and was asked if it was for drinking in or take away, I said to drink in and was told ‘we don’t have any tables’ as I needed to feed the baby I said I would wait. Within seconds I saw 5/6 empty tables, so unsure if they just didn’t want us in there. We had the same struggle with the buggy on the way out and another customer ended up helping me. After all that, the drink was average.

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Amy Lewis . 2025-02-01

MORE AT Google

1st time visiting , nice cosy atmosphere For all age group. Nice ambience Nice little rustic place

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Nazia Mazhar . 2025-01-26

MORE AT Google

Phenomenal, unique coffee shop in Nottingham, UK. Incredible bites and fantastic extra dry cappuccino

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Michael Steiner . 2025-01-15

MORE AT Google

Had a great time and genuinely learned some new skills! Trainers are really helpful and super knowledgeable!

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Richard Thexton . 2025-01-15

MORE AT Google

went to 200° yesterday evening, 12/01, baristas were so lovely and helpful, very fast and gave great recommendations. staff are always lovely every time i come, and the coffee is amazing. very careful with milks and alternatives, too!

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Beth Bradshaw . 2025-01-13

MORE AT Google

What an amazing coffee shop. The building is from 1487 that's hundreds of years old. What a vibe. Please visit if in Nottingham. The coffee is amazing as well. The service excellent. Friendly staff. Clean. So many options for drinks. I didn't eat any food. However plenty of options to indulge in. Overall a must visit coffee shop when in Nottingham. It's in the city centre and well connected by transport.

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sahil budhwani . 2025-01-05

MORE AT Google

Un brillante curso de 3 horas dirigido por Alex. Lleno de entusiasmo, aprendí mucho y probé un café muy agradable. Recomendaría encarecidamente como regalo para alguien o si usted mismo está en hacer un buen café en casa. Muchas gracias ☕️

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lyndon . 2025-01-03

MORE AT TripAdvisor

Coffee was lovely but we had to wait 45 minutes it

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Tonia Dobson . 2025-01-02

MORE AT Google

Llamé para un café y bollo que eran deliciosos 😋 Personal amable y servicio rápido. Muy recomendable y volveremos a llamar pronto.

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n55ffc . 2024-12-24

MORE AT TripAdvisor

Excellent coffee, friendly service and great atmosphere

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Prakash Kachhala . 2024-12-18

MORE AT Google

Loved every sip of the coffee and the environment is love!!!

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Tania Das . 2024-12-17

MORE AT Google

COFFEE- Amazing, Strong, Velvety and with a Great head onnit....Best Coffee I've had thus far in Nottingham . SERVICE- Very busy so you can expect some wait (5-10min), Happy Friendly Staff that are Attemtive and make you feel Welcome . ATMOSPHERE- Warm, Cosy and Homley vibe, Lots of seating + Seating outside (Ashtrays so your allowed to smoke)

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ADAM WODGY . 2024-12-13

MORE AT Google

Nice coffee, with a nice ambience to the place

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Panayiotis Achilleos . 2024-12-12

MORE AT Google

This is a maximum star rating. Have been there twice, and both occasions were fantastic . Great food, coffee, and staff ( smiling, helping). Sure we will come back. Thank you , and keep it up🙏❤️

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tibi ples . 2024-12-09

MORE AT Google

Lovely coffee, awful customer service. It’s not the first time either. Toasted tea cake, hardly, and I didn’t dare ask for it to be put back through. No one smiles, no manners and no sorry for the 15 minute wait.

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Rachel Mapleston . 2024-12-01

MORE AT Google

Seen a real down turn in 200 degrees in the last few months. Two staff on with the shop open meaning a regular 20min wait for a coffee. Ridiculous to the level where I have cleared tables as the place looks such a mess. Not the staffs fault but need management staffing it better! Used to only go here but now looking for other coffee shops as it’s now so bad.

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Player 2 . 2024-12-01

MORE AT Google

I ordered a chicken chorizo's sandwich and since then i have an addiction. The atmosphere was a good 8/10. I liked the fact that there are barista training sessions upstairs and overall i was looking around the place as the interior seemed cool! Food was top, atmosphere top!

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Christos Pantelides . 2024-11-28

MORE AT Google

Can't fault the coffee shop although had a bit of a hick up about a month ago where the card reader didn't seem to be working at all but would take my payment 2x without it going through to the other end. Was told to come back if the payment doesn't bounce to get a refund - which it did not. Went back to claim my refund and was given 5 free drinks instead as it was too far in their system to retrieve. Which to be fair worked out better than a refund so very happy with the outcome

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Nikola Kranatova . 2024-11-27

MORE AT Google

Amazing coffee! Worth coming over again.

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Alishba Khan . 2024-11-23

MORE AT Google

Coffee was awful. I ordered a pour over coffee (they refer to it as a v60) and genuinely thought it was disgusting. Maybe it was the Barista not making it properly but doesn’t change the end result.

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Karampreet Singh . 2024-11-21

MORE AT Google

The coffee and cakes were nice, delicious lemon and pistachio blondie, but the staff are not great. I was told coffee would be a 10 minute wait which I didn't mind then after 20 mins I came to say where's the coffee and was reprimanded by the waitress and manager saying we told you it would be 10 mins and then it eventually came with no apology for its lateness. Very poor understanding of customer service

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Ryan Young . 2024-11-10

MORE AT Google

It's an amazing coffee, one of the best in town:) unique, but a bit depressing interior:)

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Edita R . 2024-11-04

MORE AT Google

I came to chill. Everyone is so miserable. You're the face of the establishment. At least fake the joy to be of service.

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PP . 2024-11-03

MORE AT Google

Very friendly and helpful staff

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Brian wilson . 2024-10-30

MORE AT Google

Sadly, nothing vegetarian was available, so we didn't stay. It looked nice & there was a friendly welcome

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SNK . 2024-10-27

MORE AT Google

Ok. Very much enjoyed the light and fluffy bagels. Why are normal bagels so dense? The ones they used on my sandwich here are so much better!

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Richard “Woody” Woodward-Roth . 2024-10-20

MORE AT Google

Great coffee house with amazing Cinnamon buns.

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Dorene Kessler . 2024-10-20

MORE AT Google

the ginger-haired staff member should get fired he does not have anything to do with customer service he is so rude at this point just quit if you can’t handle customer’s complains

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taibi imad . 2024-10-13

MORE AT Google

Terrible service, when paying for our coffee, we asked the staff member (brown guy that works on Sundays just before the shop closes) to split our bills, and he was acting like it takes a lot of effort to do it, and was giving attitude

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Abdellatif Mokhtari . 2024-10-13

MORE AT Google

It was a great place to work or study.

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Mohammad . 2024-10-11

MORE AT Google

Attended a barista beginners course here it was amazing i definitely recommend this course for anyone who is interested in making coffee professionally. I like to thank “Ligi” for teaching the class. Charlie

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George Henbury . 2024-10-01

MORE AT Google

Great staff, great coffee and a cosy warm interior that lends itself in offering a great place to read and study.

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Omar Abdul Jabar . 2024-09-17

MORE AT Google

Coffee is always 💯 Staff always friendly and lovely atmosphere, ,these guys know how to make great coffee and give excellent customer service. one of my go to places in Notts

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kelly keeling . 2024-09-16

MORE AT Google

Beautiful coffee and friendly staff. Awesome coffee as well. Cool coffee shop in Nottingham to visit

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Anthony Alldread . 2024-09-09

MORE AT Google

I have been to these coffee shops numerous times and my favourite chain for a coffee and sandwich or cake. Was pleasantly surprised that there were available tables. The main annoyance with this branch (and the one near Victoria Centre) is that there is normally nowhere to sit as half the tables are taken up by students making the most of the free WiFi and heating, eaking out a cup of coffee for a few hours with free tap water.

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Neil Adams . 2024-09-03

MORE AT Google

Great coffee with amazing service, you feel really appreciated and the place has a lovely feel about it. Also the toilets are spotless which really is a rare find these days, top class place.

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Steve Bullock . 2024-09-02

MORE AT Google

Nice comfortable coffee shop with quite nice staff

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Bill Penberthy . 2024-09-01

MORE AT Google

Lovely place with nice coffee and sweets.

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Fouad Al Kadi . 2024-09-01

MORE AT Google

Lovely cake and coffee in a cosy setting

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A Bradley . 2024-08-27

MORE AT Google

pleasant atmosphere, freshly ground coffee is sensational, service that makes us feel at home.

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Rosi Mariana Castro . 2024-08-25

MORE AT Google

Very nice and busy place, everything was nice, fast and well attended even with only two staffs working.

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Fanny Cardoso . 2024-08-25

MORE AT Google

Staff are nice but please for the love of God WASH YOUR CUPS!!! they are filthy

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Mia Andrews . 2024-08-23

MORE AT Google

great coffee & a lovely cosy atmosphere

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Gabrielle Cracknell . 2024-08-19

MORE AT Google

Love the beans hate the coffee shop. The coffee shop is dark and dingy, occupied by mainly students who take the piss with their laptops open, nursing a 2 hour old coffee they bought when they arrived and set up for the day. The staff are also mainly students, so it’s no surprise who gets the best treatment, pensioners like me are often pushed down the queue whilst waiting for their prepaid coffee to be made. There is not an ounce of customer service, it’s a production line, and one that isn’t managed very effectively, if any of the staff deign to pass the time of day I am truly shocked. I made my last visit today, i left my complimentary latte having bought a kilo of beans and waited for ages for it to be made. I will still buy the beans for my own coffee machine at home but I will no longer be treated like a number in line. Thanks.

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Mac Woodhams . 2024-08-04

MORE AT Google

Overpriced, rude, snooty staff, bitter coffee, poor delivery, card only, £2.75 for a terrible espresso, not even in an espresso cup. Awful.

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Adam Saunders . 2024-07-28

MORE AT Google

Lovely atmosphere. Great coffee and snacks. Would recommend.

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Vivek Pillai . 2024-07-25

MORE AT Google

Always have the best coffee and service at all venues

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Kelly Marie . 2024-07-22

MORE AT Google

One amazing member of staff he has pink hair and is always amazing and serves with a bright lovely smile the other lad is one of the most miserable unhappy people I’ve ever been served by he never smiles and is quite rude to be honest there are people who don’t speak to any one all day long and expect to be treated with at the very least a smile when they are paying for coffee

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Michelle Bust . 2024-07-18

MORE AT Google

Could do with slightly bigger tables

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Subu Sundaram (Subu) . 2024-07-14

MORE AT Google

Fabulous coffee, good selection of vegan foods great service, what more could you want.

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graham brew . 2024-07-05

MORE AT Google

Nice atmosphere but no gluten-free or egg-free products which is disappointing

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David Richardson . 2024-07-02

MORE AT Google

A good coffee selection and cake choices with very friendly and knowledgeable staff. Fast service and warm relaxed environment i will definitely be back.

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Luke Garratt . 2024-07-02

MORE AT Google

12 min wait for a coffee and only 8 people in .

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Mark . 2024-06-27

MORE AT Google

Ordered a too good to go bag which consisted of a morning roll and a croissant which were both lovely. The real selling point was the lovely waitress giving me a free iced drink when I later went back up to order! Not only was the drink delicious but it was a lovely random act of kindness! 💓☕️ Highly reccomend the chai latte!

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Katie Adair . 2024-06-25

MORE AT Google

I always visit 200 Degrees Coffee Shop when shopping 🛍 in the city.. Very nice coffee ☕ 😋

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Tom Bailey . 2024-06-21

MORE AT Google

my favourite cafe to come to! cosy and coffees are delicious as well as friendly staff. ligi was very sweet :)

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Zeynep Saner . 2024-06-19

MORE AT Google

I ordered the wrong drink and didn’t realise until tasting it. the staff were super helpful and understanding. i got a fresh drink made for me even though it was my mistake!! THANK YOU SO MUCH TO THE STAFF!!

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Ellie-Marie S . 2024-06-19

MORE AT TripAdvisor

Ligi was super friendly and professional. Even let me go wild and have a super spice cinnamon mocha. Overall Great service, they are an asset to your business. Mocha was also great too.

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Dreadmaw . 2024-06-19

MORE AT Google

If you need a good coffee, go there.

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Hassan Vafamehr . 2024-06-17

MORE AT Google

The coffee and food were fine but the young man who served me needed to learn some customer skills. I asked if I could have a sandwich without the onions (due to a dietary problem) and he gruffly said 'no'. I found him unhelpful and impolite. However other staff were fine

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Simon R . 2024-06-10

MORE AT TripAdvisor

We've been many times before and never been disappointed. This time we were disappointed that there was no aeropress or pour over... The thing that made 200 degrees different from other coffee shops. The coffee was good but not exceptional. The muffin and brownie were delicious.

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Jennifer Sparks . 2024-06-02

MORE AT Google

Excellent coffee! So much of our coffee in the UK is absolutely awful. This is really good coffee. Go here. Also good cake

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Lisa Clarke . 2024-06-01

MORE AT Google

Unfortunately, as a regular, I experienced poor service from a staff member unexpectedly because I asked for a top-up of hot milk on a takeaway cappuccino served unevenly to the other two I had ordered. I don't believe this is asking much especially when I observed she only had two order tickets behind mine and the cafe was not busy. As an ex-barista I empathise with the demands of hospitality. However, I left feeling confused after having to ask twice for a milk top-up because I mistakenly thought I was not heard the first time due to no response from the Barista; when I asked the second time round, I got an abrupt response," you will have to wait for the milk.". as I left, I said " Thank you, have a lovely day" I got stared at blankly... this again was an unpleasant to experience. I must say, for the most part, I do receive great service, even from this particular barista, so I am greatly confused as to why I received such poor service today.

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Nicola Naude . 2024-05-30

MORE AT Google

Coffee is perfect but service not so always

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Nina Allcock . 2024-05-27

MORE AT Google

Early on a Sunday, No queuing customers. Ordered coffee from the table however the app would not allow pastries to be ordered (greyed out). Went to the counter to buy a pastry. There were no customers. The assistant behind the counter without acknowledging me or indicating he would be with me soon spent in excess of 5 minutes restocking right in front of me completely ignoring me. I eventually sat down without buying anything to be greeted by a cappuccino that was sickly sweet. It had been over dosed with whatever sugar laden powder is dusted on it. Undrinkable. By this time there was a queue at the counter so it would have taken an age to bring my issue to the barista. Decided to leave the coffee. I will think twice about going back.

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lbonney . 2024-05-26

MORE AT TripAdvisor

The coffee and the atmosphere is amazing, the customer service is also okay, the only problem is sometimes I can't find a place to sit as that's the sign of a good place I guess. keep it up guys we Love you.

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Kurda Ali . 2024-05-08

MORE AT Google

Former pub converted to a coffee house great coffee & staff with a lovely ambiance. Will call again soon. Very handy for the tram and city centre attractions. Recommended 😊

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n55ffc . 2024-05-07

MORE AT TripAdvisor

Coffee is great and so was the service

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craig cater . 2024-04-30

MORE AT Google

Great coffee but soggy sandwiches sadly. All the cakes looked great but will be back to have cake and avoid sandwiches!

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Kelly Froggatt . 2024-04-29

MORE AT Google

The coffee is great and many sweets and sandwiches can choose.

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Miao . 2024-04-27

MORE AT Google

The chicken gyro is absolutely delicious! If you're in the mood for a light lunch, this is definitely what I would suggest for you.

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Arwa . 2024-04-22

MORE AT Google

Delicious coffee and delicious pistachio cream cookies! Not all the staff was friendly, though. Maybe she was having a bad day she didn't look like she was enjoying her job when she served us our coffee to the table.. We ended up mixing the coffees because she wasn't clear enough.

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Burcu Boral . 2024-04-06

MORE AT Google

A lovely cafe to come into and work or study!

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Amy . 2024-04-04

MORE AT Google

I would love to say thank you for our lovely manger Basia for being so kind ⭐️⭐️⭐️⭐️🌟. She works by heart to make 200 degrees such a wonderful place and the best in Nottingham. She honestly deserves to be named a professional manager and a unique coffee maker.

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Faid . 2024-04-02

MORE AT Google

Been coming to this coffee shop for a while and since then almost never missed a day. I want to thank Basia and her team so much for their hard work and the care they have put into us!

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Chris Evons . 2024-04-02

MORE AT Google

Visited when were in Nottingham . Beautiful building from outside and very delicious coffee I read they roast coffee beans by themselves Wide choice of coffee drinks as well

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Maks Maks . 2024-04-01

MORE AT Google

Good place to work Love the vegan sausage roll

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Rania Yamani . 2024-03-28

MORE AT Google

Savory selection very limited. Mainly a student coffee bar.

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Allan White . 2024-03-24

MORE AT Google

I love the coffee here, I really do, bit your food offerings are awful. Overpriced and just no choice. Could you also add food descriptions to your app so it is clear what the food is as opposed to some pretentious name like a "flaguette"?!

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Tim Nicholls . 2024-03-24

MORE AT Google

Nice atmosphere and great coffee. Difficult to find a table due to the number of students with laptops doing coursework

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Rob Barton . 2024-03-17

MORE AT Google

Love the coffee they serve at 200 Degrees. This place is always busy so at peak times you may struggle to find a seat indoors.

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Pat Bray . 2024-03-01

MORE AT Google

I have come to this cafe more than once i am a customer but the service there is really not good i had a bad experience with one of the staff her name is Kate she is wearing glasses she is not respecting the customer and she behaved with the customers badly not just me even my friends they went there and had the same treatment I just want to say this cafe will lose a lot of customers because of her attitude

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Wahab Alhutheily . 2024-02-23

MORE AT Google

I'm genuinely gutted to be writing this. The decline of this branch over the past 12 months is too much to ignore. It's gone from the best of all of the 200 degrees locations, to somewhere now avoid until it's found its feet again. Yesterday was tipping point. I can understand waiting time for drinks and food, even have patience for the app not marking food/cakes as out of stock...usually a staff member asks what I'd like to swap it for in Bridgford, Derby or the other locations. It gets busy and that's fine, I've never taken issue those things. The issue is... service has dropped off and strange decisions are destroying the atmosphere. I don't know if it's lack of onsite management or general complacency. Yesterday was just weird in there and it's been building up over the past 12 months, you just can't relax and enjoy the atmosphere in there anymore. -Barista saying 'don't mean to sound like a bitch but it's true' to the customer in front is pretty jarring, whatever the context is. -All coffees being served in paper takeout cups. There's normal cups on display, I'm there for the experience yet I'm drinking from a paper cup (order through the app to the table) -Food didn't turn up for over 20 mins despite coffees arriving. Queued up to mention it (politely), person on the till was great and apologised but the barista kept butting in and stating that I mustn't have order them. I already had my phone out ready to show the order confirmation email. It was weird and rude, just take a breath and check the order, don't interrupt your colleague, it was obvious it made her feel awkward. The person serving checked the order, saw the food hadn't been delivered, when they pointed it out to the barista, they shrugged. -This next one is going to sound stupid and the response is going to be 'it gets loud and we need to get orders out'... but the volume and obvious annoyance when the yelling of orders was insane. If you need staff to yell that loudly, you need to implement a better system. It's destroying any experience you're trying to establish. Derby, Bridgford and the location near the train station are great, still have the cosy atmosphere and great coffee. Whatever is happening at this one... The standards have slipped so noticeably that I'm going to genuinely avoid until someone i know tells me it's back to being decent.

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Markpickering7 . 2024-02-21

MORE AT TripAdvisor

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