1 Hotel Mayfair, London in City of London, Westminster

Can't make a coffee and add service charge. This is why hotels are dying.

Just love this hotel - from the moment you step into this wonderful hotel - the experience begins - all the staff are very attentive and friendly. Our room was beautiful with a lot of thought and attention to detail - We had dinner at The Dovetail and the experience was just fantastic, the food was exceptional as well as the service - I’d like to especially thank Mathew O’Connor, who made our evening- he was attentive and friendly - Thank you for a wonderful weekend !!

Everything is at the highest level!

I recently stayed at this newly opened hotel in Mayfair with my family for almost 10 days on August the 2nd, 2024, spending approximately £21,000 on rooms. While the property itself showed promise, my experience was deeply disappointing, particularly regarding their loyalty program. I expected my stay to reflect positively on the hotel’s rewards program keeping in mind i stayed in the same chain of hotels in Newyork & LA , but as of November, no points have been added despite multiple communications and complaints to the management team . This is unacceptable, especially given the significant expenditure and time invested in addressing the issue. I understand that the hotel and its loyalty program are new, but the inefficiency and lack of responsiveness are troubling. Compared to other well established loyalty programs & hotels , this one falls far short in terms of effectiveness and customer care. If the hotel continues with such a poor, unreliable rewards system, it will struggle to compete with other premium brands. This experience has left me questioning my loyalty to the brand, and I would advise potential guests to consider alternatives until they address these serious shortcomings. I really hope higher management steps up and solve the issue without replying on google with fake promises and solutions.

We came all the way from Miami, Florida and this hotel did not disappoint. The rooms, and the service was exceptional and the hotel is in a prime location right in the middle of everything. It was a great way to spend our first time in London. A special thanks to Mickey the doorman who made our stay extra special. Would definitely recommend this hotel over and over again.

Amazing hotel, amazing service, amazing environment, great decor and a real treat when you're in London

I recently stayed at One Hotel Mayfair, and while there were some positives, several issues affected my overall experience. The rooms are very clean, with a unique style and cozy vibe, but they are quite small, which might not suit everyone. The staff were generally friendly, and the concierge and doormen were exceptional—helpful, polite, and attentive. I’d rate them a solid 10/10! However, I encountered several problems: 1. I love ordering online when I’m in London because of the convenience of one-day delivery. The first package arrived without any issues, but the second package was torn open, and the third package, although confirmed as delivered and signed for by the receptionist, never made it to my room. This was frustrating and raised concerns about how deliveries are handled. 2. The Dover Yard restaurant was underwhelming. The food was average (6/10), and the service was slow (5/10). If you’re short on time, I’d recommend avoiding it. The biggest issue for me was the lack of safety and security regarding my belongings. I accidentally left my AirPods on the table at the restaurant, which was nearly empty at the time, so I’m certain the waiter must have seen them. I called the restaurant directly just minutes later, but no one has followed up with me since. This lack of responsiveness and accountability is unacceptable, especially for a high-end hotel. Ensuring guests’ belongings are safe should be a top priority. While the rooms and some staff were excellent, these issues left me dissatisfied. I won’t be returning, as safety and security are my top priorities. I hope management takes these concerns seriously for the sake of future guests.

The charming 1Hotel Mayfair is one of the most prestigious luxury 5 Stars hotel in Mayfair London and one of the best hospitality experience worldwide. 1Hotel opened in July 2023 and gained in a short time the appreciation of the public, clients and hospitality industry. Home of the glamorous DoverYard, one of the most trendy Cocktail Bar in Mayfair and Dovetale Restaurant by the iconic Two-Michelin starred Chef Tom Sellers 1Hotel Mayfair represents a revolution for the innovative concept of hospitality , elegant design and sustainability with elegant rooms with the most advanced services and the amazing Bamford Wellness Spa. Point of reference of the Fashion industry and international jet-set 1Hotel Mayfair offers the space for the most exclusive events and I want to underline the Beverage Director of 1Hotel Mayfair Giulio Guarini for his extraordinary managerial qualities, organizational skills and warm welcome to the guests together with the exceptional Team of 1Hotel Mayfair, DoverYard and Dovetale. Rino Siconolfi Instagram rino_siconolfi

The 1 Mayfair hotel is a cool New York-style hotel with a clean aesthetic in which wood, nature and ecological materials meet. The gym is upstairs so you can exercise in daylight. The technogym equipment goes beyond what you are used to finding in a luxury hotel. The cuisine is warm and friendly, just like the café at the entrance to the hotel. More than a hotel, it is a cool place to live while being chic and comfortable. The staff is friendly and helpful. In short, a great address in addition to an exceptional location

A beautiful, modern hotel, less than a year old, elegant and located close to Hyde Park.

This is currently my favorite hotel in London. It truly has everything you could want or need. My travel team and I spent a few hours touring the hotel before wrapping up our day with a visit to Dover Tail, which alone is reason enough to stay here. The location is unbeatable, and the hospitality is on a whole other level. I returned soon after for a personal stay with my husband to celebrate my birthday, and they treated me like royalty! The rooms are absolutely gorgeous, and the beds are so comfortable—you’ll melt right in. Thank you, Scott, for taking such wonderful care of us during our staycation. We can’t wait to return for Christmas!

This hotel was advertised by a person and, I do not recommend it

We stayed here for 6 nights in September. The people working at the front desk were great, but the true stars are the two gentlemen working at the front door during the weekdays. I referred to them as the A-Team: Andy (who shows up on the hotel website's video) and Carlo. They were always welcoming with a big smile and created the first and continued impression of the hotel. Unfortunately, on the weekend it is not the same without them. On 9/21 later at night, I returned to the hotel and the person at the door rudely asked if I was staying there. I just returned from drinks at the Savoy and the doormen there and at the Connaught were always friendly. The Skyline Junior Suite was beautiful with a tasteful contemporary design, nicely scented/ non- perfumed bath products, espresso machine, filtered water tap/water bottle, etc. It was also a nice touch to be welcomed with a bottle of champagne and treats as well. A couple of things that could make the experience much better is the addition of a floor length mirror and more outlets. The Dyson hair dryer is wonderful, but there are no outlets near any mirror to use it. We also tried breakfast once at Dovetale and while the setting was beautiful, the service was abysmal and cold. After that experience, we were not interested in returning for dinner. The location is convenient to shopping, Buckingham Palace and other major sites. The restaurant experience, one particular doorman and some room quirks prevent a 5 star review.

5 ⭐ hotel in Mayfair with everything you would expect in return.

Stayed at 1Hotel at Mayfair and had a wonderful experience. From the spacious rooms, to the great service at the bar to the location next to everything! My stay was both enjoyable and relaxing, the best kept secret bar none was the burger and fries! What an amazing dish. One unfortunate incident happened at breakfast when the waiter got us the wrong order even though we were in a hurry the concierge was able to have a quick remedy and send us on our way happy 😁 Definitely looking forward to our next stay

Great hotel, excellent spa, bar is fantastic. BUT - the Neighbors cafe should really consider a no laptop policy, or at least move those digital nomads to Dover Yard. All the people working there on their laptops are killing the ambience. They turn such a great space into a Starbucks. And It’s impossible to get a seat! If you want to work somewhere with wifi, AC and drinks served, there’s literally a Starbucks across the road. 1 Hotel Management should reflect on this and make their entryway lounge enjoyable for people who come here to meet.

Been there a few times. Always have had great experience. The hotel has a fabulous banqueting facilities. I can highly recommend it to all.

Stunning interiors, amazing location, World class staff. This dog friendly hotel makes you feel like you are at home while traveling. It’s welcoming and inviting, a calming yet uplifting space. They were so kind to our dog Winston, he absolutely loved the staff. How many times do you go to a hotel and develop a first name relationship with the staff … well at the 1 Hotel Mayfair it happened multiple times. From Mickey, the elite doorman, that gave us a personal tour of the hotel and made us feel welcomed, to Moe, the bar manager that impressed us with amazing drinks at the gorgeous bar, and Terri, who sat and spoke with us and made us feel like true guests in the hotel, not just a customer. The restaurant, the lounge, the lobby, the room, everything about the hotel is designed to perfection. I may say, it’s one of, if not THE coolest hotel in London. Follow @worldwide_winston for a more detailed look into the 1 Hotel Mayfair

We went to Dovetale London for brunch today and it was absolutely superb! The food was absolutely immaculate, especially the crab omlette! The staff and service was spot on, so attentive, so friendly. We were even accompanied by some beautiful music from a live pianist. Last but not least the settings were gorgeous, great design and attention to detail. Really felt like a celebratory experience. Thanks so much! Can’t wait to return x

Stayed for our wedding and had an exceptional experience, thank you to all the staff.

Beautiful place 😍 and great service

Great location. Amazing staff Many thanks for Daria at reception for her outstanding help and coordination. She did beyond normal job to reach the level of marketing the hotel in nice way. I hated my room since it was small , but she managed that by showing us other options at good rate for upgrade .. well done . In general very nice hotel , great location . Very friendly staff . Few things need to be fixed like shower path , and pillows are not comfortable...but these are minior things . I am frequent travellors , i used another hotel for 3 years , but now I would like to be regular customer to 1 Hotel also highly recommending it for London.