The best restaurants serving Tapas food in Quarry and Coton Hill Shropshire West Midlands

My father came to the UK from the US for my wedding, and booked into the hotel for the nights after to stay in Shrewsbury. I drove them into town around 11am, which is quite early (he had contacted them asking for an early check in, and no one replied). The door was locked, and my two phone calls went unanswered (yes I was calling from a UK number, I live here). Despite the fact that an Amazon delivery driver was there and called a contact number and received an answer (and was told he would have to wait 10/15 minutes just for someone to come take delivery!). With no answer and no indication of how long we might have to wait, and being very nervous about how helpful they would be having ignored both my calls and his previous messages, I took them to a different hotel. I’d have been happy to wait until a designated time, but without any answer and with all of my wedding things to get back to my own home, waiting indefinitely until someone came or decided to answer the phone was not an option. Perhaps staying in the hotel itself is lovely, but if there is no communication or commitment to even answering calls when guests need assistance, I’m not sure how it can be a 5-star hotel.