The best restaurants serving Pizza pasta food in St Mark's Kingston upon Thames London

right. this is the first time in my life i’ve left a bad review for a restaurant, and i’ve had experiences where my meal has accidentally come without the sauce, or where they’ve given me regular potato tempura instead of sweet… so it takes a lot for me to be phased basically. first time ordering from here, found a thick dark hair in my mouth when i bit into my pizza. made me feel sick, honestly disgusting. called a couple of days later** to ask for a refund and they refused, saying it was not their responsibility. i had to literally ask them to apologise to me. they were more than keen to lay the blame on Deliveroo, even though it’s pretty obvious that the issue would come from food preparation/ hygiene. **might be worth adding that i have OCD and this experience was very distressing for me, especially in a pandemic. i couldn’t bring myself to confront the situation that night or even the next day, just didn’t want to think about it. honestly feel violated knowing that a stranger’s hair has been in my mouth, along with their scalp oils and skin cells. who am i to know whether they have good hygiene, or how often they shower? given that their hair has ended up in my food i think it’s fair to guess that their standards aren’t good. so yeah don’t order from here unless you like spending £20 to eat stranger’s hair and being gaslit about it afterwards

Walked in at 4.20pm this afternoon with my wife and children to a near empty restaurant, apart from 2 customers tucked away down the back, and we didn't even receive a hello just a 'do you have a reservation?' To which we replied 'No' as it was 4.20pm on a Tuesday afternoon and we thought that we would treat the boys to an impromptu Pizza Express. The waiter proceeded to check with a member of staff, maybe a Manager, who was eating. Returned to us and lead us to the only table in the entire restaurant that was not properly set, so we couldn't even scan the QR code to do any ordering and also next to the only other table in the restaurant. At this point my wife & I sat there and we were both actually gobsmacked at the atrocious level or service. We both looked at each other and said 'let's go?' as neither wanted to spend our money at this Pizza express. At this point the waiter came to our table and asked if we would like to order, no engagement whatsoever, just looking at his handheld ordering device. And the response to us saying we were leaving was 'ok' that was it! I would not call myself a regular at this Pizza Express but my family and I have dined here for the last 3 years on Christmas eve when my brother is back from the USA and we have created some cherished memories that are now tarnished. As fellow hospitality employee with over 20 years experience and the General Manager of a pub I can honestly say this is some of the worst service I have ever experienced. The lack of interest in wanting to give the correct Pizza express experience: inviting, warm, engaging, prompt service, hot food and good value was utterly devoid. You have clearly just spent a lot of money on a lovely refurb of the restaurant but if you entrusting the running of this outlet to the staff we encountered today then you will not succeed. The one word that comes to mind from this whole experience as to how my wife and I have been left feeling is 'inconvenience' , we were an inconvenience to your staff. Our trade is not in a strong enough position for an outlet to have people walk out because we were an inconvenience to them.

This restaurant gives off the chain restaurant vibe - it lacks atmosphere, service is hit and miss and the food is so-so. It is close to the station though, so convenient, i guess.

Parece que Basilico ha tenido momentos bastante difíciles en los últimos tiempos según las revisiones, por lo que quería agregar mi experiencia para la sucursal de Surbiton. No hay forma de evitar el hecho de que estas pizzas son caras. La mayoría de los lugares ofrecen pizza por la mitad o incluso la cuarta parte del precio. Sin embargo, debes recordar que estos lugares están tomando algo impregnado de tradición, arte y habilidad, y lo están convirtiendo en una experiencia insulsa, aburrida y francamente básica para los paladares británicos. Si califica a Dominos y a los horribles Papa Johns, entonces debe atenerse a ellos. Siempre es un poco lagrimeo cuando se calcula el precio de estos. . 40 por 2 pizzas? mental. Pero es MUY mucho mejor que en cualquier otro lugar después de comerlo, siempre sé que es la decisión correcta. Bases finas, masa de calidad, buena base de salsa de tomate, coberturas auténticas (¡sobre todo!). La entrega de anoche fue a tiempo, las pizzas estaban calientes, comimos más que llenos, muy bueno. Lo recomiendo de todo corazón. No me he sentado adentro a comer, solo me han entregado pizza, por lo que esta revisión es puramente para llevar / entrega.

Decidimos disfrutar de las pizzas de Basilico como un cambio de Pizza Express. ¡Qué MUY decepcionado estábamos! Casi no hay coberturas, y la base de la pizza en sí estaba demasiado quemada en algunas de las pizzas. Agregando insulto a la lesión, eran muy caros. ¡De vuelta a Pizza Express entonces!