PizzaExpress in Kingston upon Thames

Disgraceful service clearly don't care about customers even if they are repeat customers. Hung up on me twice even though I was being civil and food took over an hour and a half to arrive and lied about trying to deliver to our house (we were in the living room waiting for it!) When there's a mistake we all accept that, but just own up to it and move on!! Disappointingly won't be going back to these jokers need to find another pizza place any suggestions?

Walked in at 4.20pm this afternoon with my wife and children to a near empty restaurant, apart from 2 customers tucked away down the back, and we didn't even receive a hello just a 'do you have a reservation?' To which we replied 'No' as it was 4.20pm on a Tuesday afternoon and we thought that we would treat the boys to an impromptu Pizza Express. The waiter proceeded to check with a member of staff, maybe a Manager, who was eating. Returned to us and lead us to the only table in the entire restaurant that was not properly set, so we couldn't even scan the QR code to do any ordering and also next to the only other table in the restaurant. At this point my wife & I sat there and we were both actually gobsmacked at the atrocious level or service. We both looked at each other and said 'let's go?' as neither wanted to spend our money at this Pizza express. At this point the waiter came to our table and asked if we would like to order, no engagement whatsoever, just looking at his handheld ordering device. And the response to us saying we were leaving was 'ok' that was it! I would not call myself a regular at this Pizza Express but my family and I have dined here for the last 3 years on Christmas eve when my brother is back from the USA and we have created some cherished memories that are now tarnished. As fellow hospitality employee with over 20 years experience and the General Manager of a pub I can honestly say this is some of the worst service I have ever experienced. The lack of interest in wanting to give the correct Pizza express experience: inviting, warm, engaging, prompt service, hot food and good value was utterly devoid. You have clearly just spent a lot of money on a lovely refurb of the restaurant but if you entrusting the running of this outlet to the staff we encountered today then you will not succeed. The one word that comes to mind from this whole experience as to how my wife and I have been left feeling is 'inconvenience' , we were an inconvenience to your staff. Our trade is not in a strong enough position for an outlet to have people walk out because we were an inconvenience to them.

Tasty pizza and friendly driver

Papa John’s never disappoints! The pizza is always fresh and loaded with toppings, and the crust strikes that perfect balance between crispy and soft. The flavors are consistently delicious, especially with the signature garlic dipping sauce, which takes the experience to the next level. Whether you’re looking for a quick bite or a meal for a family gathering, Papa John’s delivers quality and taste every time. Highly recommended!

Ordered the kebab wrap & drink meal deal, but waited over half an hour for it. The kebab itself was tasty, but definitely not worth the long wait for a simple wrap....