Domino's Pizza in Kingston upon Thames

Disgraceful service clearly don't care about customers even if they are repeat customers. Hung up on me twice even though I was being civil and food took over an hour and a half to arrive and lied about trying to deliver to our house (we were in the living room waiting for it!) When there's a mistake we all accept that, but just own up to it and move on!! Disappointingly won't be going back to these jokers need to find another pizza place any suggestions?

I am absolutely appalled my the state of the food the service was atrocious and especially kaur was extremely rude when speaking to me absolutely no customer service and they REFUSED to give me my icing the food was disgusting and I cannot believe the way the manager spoke to me, the food also took ages to reach me.

Absolutely awful!!! We ordered some pizzas on the app, which took over an hour to be delivered, even though we live less than a mile from the restaurant! When the pizzas finally arrived, they were honestly disgusting!!! They were dry and flavourless (without a doubt, the worst pizzas we have ever eaten!). Avoid this place at all costs - there are SO many better, local options available for getting a quality pizza.

Watched the delivery guy on the tracker go in completely the wrong direction. By the time he arrived the pizza was cold. Rang the branch twice but no answer. Poor service!

Hasan Bhai & Team put in alot of effort! Great Service! Amazing Staff!

One of the worst grounds I've been to. Whoever has the food franchise in the away end should have it taken away from them...truly very poor food selection, wait time and service!

“Their customer service is second to none.” “The product quality is consistently outstanding, exceeding my expectations every time.” “I was completely impressed with their professionalism and customer service By prabh keep up the great work Every meal we had was full of flavor and cooked to perfection

They got my order wrong,and I tried to call and the ladie hung up on me ,not worth the trouble

Nice pizza and all but if I order 7 wings I expect 7 not 6 or 5 this happens everytime is really annoying. Serve me what I pay for.

Did a larger order today a rubbish customer service and even had the cheek to lock me out of the shop. Rubbish customer service never place an order here! Over promised and under delivered...

Who ever made the pizza for order 581193678 is a pizza maker master and needs a raise. Best domino’s I’ve had in long time. Perfect balance of crispness and doughy, cheese and sauce ratio….. perfect. Get this guy to train everyone to make them like that. If I could have tipped him I would. Thank you pizza master chef.

Hands down the worst delivery experience I've ever had

It was really good. The owner is really nice

Terrible Customer Service Over The Phone I Rang And Asked What The Cheapest Item Is And The Worker Replied What? I Repeated It Again Answer ( What?!) Very Rude Next I Have A Very Rude Quote Against Me That Read ' I Have Your Number I Will Give It To The Police ' LIKE WHAT! Wouldn't Recommend Never Using

Pizza is good, but one of the staff member name Aurelia she is always bad with me and I don’t even know why? She is rude and mean with me and I don’t like the customer service by her and rest of the staff was good and polite.

Not great pizza and certainly won’t be rushing to try it again.

Amazing pizza, great service, good desserts and sides. Definitely recommend this spot for pizza.

Avoid this branch. Multiple times missing ingredients. Have even called straight after making an order, to confirm ingredients selected and yet still missed ingredients when pizza arrived. Pizza quality, care and service, even with the manager himself is lacking and dismissive. Avoid!

Myself and two friends went in 15 minutes before closing, we completely understood that is was close to closing so we only ordered two pizzas, the store manager named Alexander I believe was very rude to all three of us, he said we couldn’t order the 2 pizzas as it was close to closing time. We were all polite to him and were very sorry that it was close to closing as we all work in hospitality. This is absolutely disgraceful and I hope something will be able to be sorted out in this situation! Very unhappy and it was an awful experience

I’m coming to collect my pizza early but still waiting another 15 mins . Pizza took by driver who made a mistake ! Rude people on top of that

Not bad. The pizza was decent. The customer service wasn’t great. Despite the fact that I was waiting in the shop for over 15 minutes, I had to ask the staff if my pizza was ready. It was almost as if they were ignoring/avoiding me.

Poor service, rude employees when we enquired as to where the food was over 30 mins after the food had apparently left the shop, no food ever delivered. Don't order from this branch.

Appalling service, very rude employees

An hour after ordering we called for an update. They told us they had no drivers. 90 minutes later the tracker showed the pizza baking. Clearly an error on their part, and still no pizza.

Complained about an undercooked pizza which has since made me very unwell and contact the doctors! Spoke to a very rude lady this morning regards to a refund !! Will never eat from this store again

Typical. Can't say anything good or bad. Only used it once.

Nowhere to park when collecting but otherwise, tasty & fast

Always have a good deal, and it yummy to eat, quick and accessible via the app. Best pizza for the night and includes family night, watching a movie, or just gathering.

Awesome pizza. Friendly and helpful staff, who helped me solve an issue with my order. Highly recommended! PS - thin crust is the best :-)

Ordered off them Almost religiously for the last year and their pizza is so tasty always cooked just right and delivered super fast! All their drivers have all been polite and very kind to the kids that lie to answer the door with me... I felt like it was time I gave them a review as I know not enough people remember to review amazing service! I'm usually one of those people but a recent trip to another ocal pizza place was shambolic and made me realise how amazing and faultless these guys are! They always have lots of deals on and are very reasonably priced with them! I only wished they accepted cash but I understand why they don't right now and hopefully this option will return once things are "normal" again! Look forward to many future pizzas from these guys I won't be going elsewhere.

Not worth phoning the shop, I called after the online deal couldn't be processed, the guy just hung up on me.

Great service, food tastes good and is always brought on time. However, they missed a topping and replaced it ASAP for us.

Very satisfied with my order. Excellent quality and fast delivery. Definitely recommended!

Lovely tasty Pizza, but again in my other reviews only for a little treat not cheep, but scrumptious

If you are a fan of Domino's then this is an outlet for you. Based on my last ever experience at this local outlet the staff were friendly and will help in whatever way they can to make sure you are catered for. Menu covers all tastes, from basic to more luxury topping types.

I will wait for the pizza two hours absolutely ridiculous 🙄

Love it, good service and great pizza

Nice place very quick collection cheap pizzas

Ordered at 12pm never got my food, never got delivered tried to call no answer.

After calling them 1:40 mins of order, they told me they delivered food to someone else. Nice one! Not again!

Manager refused to give me a box and threw my money back at me, dismissing me and saying “not my problem!” Read on… Ordered large pizza and asked if I could take it folded or sliced to fit in a smaller box so I could fit it in the compartment of my motorbike to take away and the manager (Adrianne) refuses as it means she’ll “have to touch the pizza with her hands” Well clearly, half my brain cells already knew such a request would need a pair of hands and said “that’s ok, I don’t mind.. you’ve just prepared it with your hands anyway”. Still, this task was clearly impossible for her so still refuses whilst her coworker is beside her sprinkling cheese on another pizza with her gloved hands. She starts to ignore me while I emphasise I can’t get the pizza I’ve bought home and says “not my problem”. I ask for my money back and she throws the cash at me. Papa Johns next door came to the rescue and I ended up buying more from them, cheers!

Quick and delicious, the staff are very friendly

I love the way they prepare the dough and the fact they have a spicy pizza selection. Would be great to have ketchup instead of garlic sauce. Any-size pizza for £10.99 it's a great deal!

Very disappointed, I am a foreigner myself but don't like when another one takes order......quarter past one mean quarter past one not quarter past twelve

Ok pizza. Something they miss the quality spot of Dominos. But generally ok

UPDATE: They lied about the refund. ~ Not sure what has happened to this place. Never had an issue before, delivery was fast, correct and service was good. Not this time. Firstly, delivery took twice the time it usually takes. Then, food was cold. Then we realise they brought us the wrong item. We called to explain the situation, but the man on the phone was so terribly rude. Even though they were the ones to make a mistake he treated us as if we didn't make sense, when in actuality he simply wasn't paying attention to what we were saying. He also told us we had to wait for the delivery driver to come pick up the wrong order, and after waiting for 40 minutes, we called back only to be told by the manager that we would get a refund for that item and didn't have to wait. Mind you it was well past midnight and we had to wake up early in the morning. So, not only did we have to eat cold food and tolerate rude telephone manner, we also had to stay up late for nothing! Will not order from them again.

Always banging and quick delivery.

Pizza is very nice but customer service is really bad at Kingston upon Thames branch. They will try not to give you deal. The way they speak is very rude and the person on the phone will not tell you his name. Very bad behaviour.

Always good can't complain about domino's

As of this time being 1.40 am pizza ordered at midnight. As of yet my food has not arrived. According to the checker it's been in quality control for 60 mins now but has not been sent out for delivery. For the last half an hour been trying to call them about the food and as of yet no one has answered. Also have tried to call customer support but they are having a training day and so can't help. Would have thought this type of thing would be perfect for trainees. Utterly useless and I expect the food will be stone cold if it ever actually arrives. Think I will eat else where next time.

Not sure what has happened to this place. Never had an issue before, delivery was fast, correct and service was good. Not this time. Firstly, delivery took twice the time it usually takes. Then, food was cold. Then we realise they brought us the wrong item. We called to explain the situation, but the man on the phone was so terribly rude. Even though they were the ones to make a mistake he treated us as if we didn't make sense, when in actuality he simply wasn't paying attention to what we were saying. He also told us we had to wait for the delivery driver to come pick up the wrong order, and after waiting for 40 minutes, we called back only to be told by the manager that we would get a refund for that item and didn't have to wait. Mind you it was well past midnight and we had to wake up early in the morning. So, not only did we have to eat cold food and tolerate rude telephone manner, we also had to stay up late for nothing! Will not order from them again. ps. Thank you to the manager who was polite to us.

Terrible service, when you call in they put you on hold, and once they attend to u, they cut the convo short by saying the line is bad but in actual fact they just avoid confrontation, and if the line is bad its cause of their nosy kitchen.

Would give no stars as well. Customer service is the worst with people waiting for orders ready for collection but staff not interested in serving

Thank you for the amazing pizza , very quickly delivered and always nice and hot, delivery drivers are friendly

Man gets lost. Blames sat nav but actually can't be bothered to get out and read the signs. Then gets in an argument with me over the phone. I go out in the road to try and help him. He speeds up, forcing me to jump out of the way - couldn't believe it! Says he's teaching me a lesson for how I spoke to him earlier! He shouldn't be on the road, plain and simple- needs more training/anger management course/ pair of glasses. Expecting to hear from the manager about my refund.

If i could give NO stars I would. Kingston Dominoe's have given me food poisoning three times in a row DO NOT ORDER FROM HERE!

Always as quick as possible and great quality!!! Friendly staff but in a student town natural to be busy and delays at weekends but when it comes its always hot and right best pizza place in town

Superb service, pizza arrived on the time we asked and was hot and delicious! I don’t live around here and the taste of the pizza was better than the Domino’s where I live.. Very happy girlfriend as it was her birthday and she loves her Dominos! 😁 Thank you to all the staff involved 🙏

I go to the store to order a pizza and was a mess...someone(girl) was screaming in Romania I wait like 3 minutes to order a pizza and after 15 minutes they tell me if I can't wait 5 minutes...BAD

Really really bad! Ordered pizza but it never arrived and asked for refund once having provided proof of purchase of £25 worth of pizzas and so far nothing to show for it! Not good!!! Don’t order from here unless you have £25 to waste

Last few times have used their app and it easy to use. The food is always hot and delivery is fast and friendly every time. Just the cost could be better, that why I only get it when you got a pizza deal on .

Just had a pizza delivered. Hardly any toppings, too much tomato paste - has been the case lately. Called to make a complaint to the manager - after being put on hold for 10 minutes the manager refused to speak.

Although the internet app said our order was ready had to wait quite a long time before someone would come to the desk to serve me. The woman near the counter was kneading dough and reminded the manager there was a customer who was clearly too important to talk to customers. He barked at a clearly stressed and unhappy colleague to sort it. She said she couldn't do everything at once. Other than giving orders it's not clear what the manager did. We got our order but by the time we got home, within 5 minutes of leaving the shop, the food was relatively cold. Another observation: the floor of Domino's was covered in the yellow powder they kneaded the dough with, the other pizza takeaway next door, papa John, had a clean floor. Just got the impression the Domino's was really badly run.

Rude staff and drivers will not use stairs!!!! Company policy as they can’t guarantee driver security if the climb one stair. Pathetic.

Tried giving me a medium sized pizza not large and said they had no change for me bad service don't use

Really thin crisp crust which I liked. Timing on Sat night not too bad. But like other reviewers, the delivery person did not bring a machine and told me that he was informed it was cash. I specifically said card and could firmed that there would be a machine coming. Despite all the bad reviews it is surprising that the organization and delivery is still so substandard. I have to shout over the phone and clearly and loudly articulate my words.

Took over 2 hours to deliver. Even though they said it was already delivered. Phoned and no answer. Hurt and wounded.

DO NOT BOTHER never get the order right when they do ingredients are minimal delivery man was rude they don't take card over the phone but they don't send a card machine with driver either you would be better off going to tops pizza for half the price don't waste your time or money

Just arrived after 30 mins of quality control. Cold and wrong order. They are the worst. Go to papa John's next door

Very nice pizzas cooked to perfection and discounts if you collect good job I'm local and use regular

I ordered a pizza of 20 pounds and i said buy 1 get one free and some guy gave me one pizza. He said 10-15 mins i waited 1hr 15 mins then he said wait the delivery guy just took your pizza by accident. SHAME ON YOU Dominos. Then the guy says oh im sorry i can get you a free drink. Is this guy dumb.

Fast delivery, and competitive prices

Very unprofessional. Late delivery and even asking customer to come out to Street to get the food because they are busy. Never seen Dominos like this. I don't think it is well managed at all.

I ordered from here today and i failed to answer the call when the delivery was here as i was in the bathroom. I called back right away and apologised but the guy shouted back at me saying "you made be wait....don't order from dominos next time" and he cut the call saying "i'm going....now speak with the manager as you are already on the line". I knew i was at fault too for not picking up the call and making him wait for 5 minutes but still i don't think he has the right to shout at me like that. He could have just said it without being aggressive. He spoke harshly and didn't listen to me at all. I spoke with the manager and some staffs and explained the situation....they were so good and apologised on his behalf and prepared a fresh order again. I got a call from the rude guy again and the first thing he said was "where are you....i'm waiting ....so you are not coming" before i could tell him anything he cut off again. He called again and said rudly "what type of costumer are you....you not coming" and the call ended. So i called the store and said what was the guy trying to do because he was the one to said at first that he's leaving and what is he trying to do now.....i told them that if he calls again and shout at me i'll call the police because that wasn't an acceptable behaviour. My order came and the store manager came all the way to apologise which made me felt kinda bad. Thank you Dominos.....but i hope that guy learns to speak politely from next time and i don't want him to loose his job for this reason.....

nice pizza joint,friendly and efficient good price too

I order from this branch 99% of the time but last few months the wedges have been only half cooked so they are like raw potato, garlic pizza bread only have half on with cheese and I remove toppings but they still put it on.... very disappointing when you specifically ask for something to be taken off that you find disgusting

Check the deals for collection, reasonable prices and good quality. Friendly staff, never had problems with them.

Always busy during evenings, but food is great and worth waiting.

find myself ordering from this Domino's every weekend (unfortunately for my health).I must have ordered from here at least 20 times in the past couple of years, so have a good and fair experience of this branch. I've only had one occasion when the food has been slow to arrive, but can think of many times when it's arrived in UNDER 10 MINUTES (how?!)The service is generally fine, maybe one or two occasions when a delivery guy has been slightly weird and creepy, but i will never forget when one delivery man (about a year ago) went to the trouble of fixing the door buzzer on for my flat after it malfunctioned and wouldn't stop buzzing! He had a screwdriver and literally took the buzzer apart and fixed it. Doubt many other delivery people could be so helpful!

Staff seem very busy but food is good

I ordered pizza from the kingston shop a few times. Very disappointing the topping becomes less and less! This is not the proper way of doing business!

Dominos website gives me "access denied" and has done for the best part of a month. Despite being a regular customer, when I called the Kingston branch I was told it was "not their problem." Ordering pizza from Dominos will not be my problem any more. Joke outfit.

Not able to order online or on the phone. I a fuming

le mie coinquiline inglesi hanno deciso di ordinare da domino, e io non avendo mai provato ho acconsentito.avevo richiesto una semplice pizza margherita, ma il risultato non è stato propio quello. era piccante. o forse non era piccante ma la qualita del pomodoro era molto bassa e sapeva di conservati dando quel sapore di artificiale all'inverosimile. never again

Never had a problem, always quick and easy and often good deals for collection.

Very unprofessional staff. Try to order a pizza by phone, dissconnected my call twice. Language issue in phone reciever.

. They will mark your pizza as delivered a long time before they have just so that they can be in the good books with dominos

I was told i will get my refund in a week, and this happened in January! i still havent got my £30.41 Horrible management!

I don't know why I do it to myself. My girlfriend loves domino's pizza Now the Kingston branch is very poor And very slow. The staff are rude when you ask them where is my pizza. Normally delivery will take over 1 hour even when it's not busy. Last time it took about and hour 25 minutes and the pizza wasn't even hot! When I called up he made out its my fault and I was stupid for ordering from them again if I had had problems in the past! So so so rude.

I tried ordering pizza from dominos in Kingston and it took hours to arrive. These guys are just downright unprofessional and will keep on lying and say that driver is on the way for hours. Ordered at 630pm and pizza didn't arrive till 815. From 730 they kept saying that driver is on the way. Never order unless you want to eat cold pizza after hours!

Just utterly terrible. The delivery takes ages (over 1 hour). The pizza is just a mess, no care has been put into the preparation. Don't order from here!!

Best fast pizza available in UK! fast,delicious and value for money. Quick service, to collect 8 minutes and everything was ready ( did this 5 times) and never had any issues with delivery at home. Top cheese dough balls!

I live a short walk away and fancied a pizza tonight. I stopped in and though there were loads of staff behind the counter I hung around for a couple of minutes being ignored until I decided not to spend my money here. Truly rubbish service.

Awful awful pizza - cold, crusts falling off, Unmelted cheese. Did offer to send out a new one but not really the point - as a pizza chain they should be able to cook a basic Hawain pizza

Ordered a sandwich and cheese sticks and it took about an hour to deliver. This was on a weeknight to boot. I've never had a problem with any dominoes until this one. What a joke

Shockingly good customer service. However, I ordered a pizza and the spunk on it was fresh. Not ordering there again, unless I'm extremely horny.

Appalling service late delivery cold food.

Absolutely shocking customer service over the phone

Saturday 10th October. 21:22.(Currently been waiting 1 hour and 40 minutes). A chilly early winters evening, whilst partaking in a friendly evening of Netflix and Chill with a small colony of acquaintances, we collectively decided to indulge in a mighty feast of Italian, tasty treats. After a short period of time, we decided to request an order of 2 large pizzas, garlic bread, potato wedges, nachos and a 1.5 litre vessel of Coca Cola, via their online system. After an hour we telephoned the local branch only to immediately be put on hold for a prolonged period of time. We were flabbergasted by the obscene amount of time it took. Eventually we decided to terminate the call and rang back 5 minutes later. We were rudely greeted by a male member of staff who, after expressing our disappointment in the time period we had been waiting, bluntly suggested that if we didn't want to wait for delivery we can pick it up in ten minutes. How ludacris! 21:35 - A call from the delivery driver double checking our address said he'll be 2 minutes. 21:37 - The pizza has arrived. 2 minutes exactly. Congratulations. 21:54 - Nearing the end of the feasting ritual. Rage and hunger fueled, high speed adrenaline eating is starting to take its toll on some of the contestants. A couple found that the portion sizing and temperature of the nachos were not to standard. The large margherita pizza was overall average. Can't ask much from a margherita though, can you? The pepperoni is still being eaten (21:58) and has been described by a reliable source as "pretty alright" however "lacking in cheese a bit". The potato wedges were slightly dry in texture, and the garlic bread which should've been described as garlic 'pizza', was slightly greasy however probably the most positive part of the overall experience. 22:15 - Meal has final come to a state of decease. We have resided to the bed to slowly mutate into a comatosed like lifestyle for the next 2-4 hours. Overall, as a team, we have come to the conclusion that the meal was, as TripAdvisor would say, "Poor". Delivery guy was nice tho. x

I live 15 mins walk around the corner of this place. It took an hour and a half for delivery and every time I called they kept saying its out for delivery. Advised that I don't want to eat a cold pizza (again) and the lady promted me to cancel my order. Made this mistake last time. Useless spotty teenagers