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The best restaurants serving Other international-cuisines food in Heybridge East Maldon East of England
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5 Opinions in 1 websites
This is the 3rd time myself and my party have returned to Osea leisure park and we were planning on returning again next year until this experience at the deck house which has now made us pause to discuss other options. On checkin we were excited to be told of the investments that had been made to the deck house restaurant / bar - sadly that’s where the excitement ended. We were greeted in a very friendly manner as we bought bingo tickets for the adults and the kids played on the arcades at the other end of the room. In total due to the size of our group we must have spent nearly £500 on games, bingo and the bar/food. It then went downhill. Our kids were spoken to rudely by management because they were using the machines whilst bingo was on ( a simple rule of no kids in the building during bingo would have negated this), one of our party was asked to leave the bar as she had a baby ( in a very unprofessional manner) and then one of our party were ignored when they won at bingo because the caller ‘didn’t hear them’ - by the time of the latter all the kids had gone because of the way they had been spoken to - some regulars and staff actually shouted at them to ‘shut up’! All they were doing was playing on the games provided - no shouting or bad behaviour. The bingo caller and some of the other bingo participants who I assume were regulars were beyond unfriendly and so unprofessional that we all left mid through the game and came away shocked at how a purported family friendly establishment had got it so wrong. I have never been made to feel so unwelcome - it was appalling. The osea leisure park accommodation is great and our experiences until this point have been excellent. If we do come back we will not be going anywhere near the deckhouse and if management want a truly family friendly holiday village they need to address their staff and rules immediately. Very disappointing!