The best restaurants serving Other international-cuisines food in Harborough East Midlands

We thought that we would try Vieta in Lutterworth as we had heard good things about the food and service. We thought that it could be a good venue to host our office Xmas function this year. We have been to most of the other restaurants around Lutterworth for our Xmas meals for years now. We arrived just after 8.00pm and asked for a table for two. The person on reception said that they would check with the kitchen (there were several vacant tables in the restaurant). We were then told that the kitchen is closed and that if we wanted a table we would to book it online. What a pity, we are not going to book this venue for our office Xmas meal for 24 now after that reception. We'll go back to one of the other venues that we have previously used as I'm sure we'll be received better there.

When we arrived on Easter Sunday, we had booked a table 2 days in advance. The first staff member I encountered walked straight past me when I said "Excuse me". So I went to the bar, where I had to wait for them to get off their phones. I then said "Excuse me" again. The staff member started to deal with me, then answered the phone. Then who I thought was the manager, started to deal with me. But was then interrupted by another customer. So I was sort of gazumped and had to wait for the first staff member to come off the phone. Eventually we were shown to our table, where the paper menus were thrown onto the table by this staff member then he just walked off without a word (I was hoping the food wouldn't end up thrown onto the table too!) The waitress who dealt with us mostly was obviously bored of doing her job. The other two who occasionally served us were really nice. We ordered 3 carvery's for us and a friend and two hamburgers for our two teenage children.The buns on the hamburgers were stone cold. The carvery's were excellent as were the team that served them. We hadn't ordered desserts yet and a woman (who I assumed was the managers wife) came to add another table to ours claiming that this was for the next lot of customers. We understood this to mean that we needed to eat up and get out. She took our dessert and coffee orders. My cappucino was cold. Eventually I went to go and pay and the "manager" didn't know who I was, nor which table I was at. I gave my name and thought that this would be enough to find out which table we had booked. A younger staff member then told him the table number. I paid him by card, he took the receipts and gave them to me, then turned his back on me. No thank you. No have a nice day, nothing. The bored waitress who dealt with us had the manners to say thank you as we left. All in all disappointing. I thought that the managers (husband and wife?) needed to be a bit more courteous as we didn't feel welcome. Can't fault the carvery nor the staff serving, probably the only good thing from our experience there. I think they need to come back down to earth and learn some of the basics of customer service. Although I'm originally from the UK I have been based in France for the last 28 years, where staff members in restaurants say "Hello" and then "Have a nice day" when you leave as a matter of course. Even in restaurant chains. Those "small" gestures go a hell of a long way!