The best restaurants serving Other european-cuisines food in undefined Lewisham London

Sadly, this restaurant has had to close permanently. A victim of the pandemic and cost of living hike.

Dear Restaurant Management, I am writing to express my profound disappointment following my recent visit to your establishment. I chose to return based on a previous positive experience, but this visit proved to be deeply unsatisfactory for several reasons. When I arrived, I was surprised to see that only three tables were occupied while the rest of the restaurant sat empty. Despite the apparent lack of customers, the service was far below expectations. In fact, I had to request the menu four separate times, as if the staff were entirely preoccupied and unable to attend to us. Furthermore, when we placed our order, no one inquired about food allergies—an essential aspect of customer care. Our meals were served without proper attention: the cutlery was not provided until we specifically reminded the staff after our food had been served, and we even had to clear our plates ourselves due to the overall lack of attention. Adding to our frustration, when we requested a beer from a passing waitress, we experienced a delay of nearly ten minutes. We ultimately had to alert the bartender again to receive our drink. The situation deteriorated further when we discovered hairs in our food. Initially, we suspected it might be an isolated incident; however, when a second hair was found, it became clear that this was not a one-off mistake. The response from our waitress was shockingly unprofessional—she laughed and dismissively insisted that the hairs could not have come from your establishment. Additionally, we were asked to leave at 9:30 PM, despite the restaurant’s website stating that you are open until 10:00 PM. When we inquired about this discrepancy, the waitstaff explained that they close earlier if there are no customers. This further added to our sense of dissatisfaction and confusion about your service practices. I must add that it is a pity we did not have to pay any service fee on that occasion, as the food was actually tasty. However, good cuisine alone cannot compensate for the overall poor service and disregard for proper customer care. I sincerely hope you will take these issues seriously and implement the necessary measures to ensure that such service oversights do not recur. I look forward to learning about the steps you plan to take to restore the high standard of service that I once admired.