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The best restaurants serving Other cuisines food in Brayton Selby Yorkshire and The Humber

1 Restaurants on GastroRanking

restaurant_img
3.0

1845 Opinions

location-iconOakney Wood Road, England
Other cuisines
outdoor_seating_120916takeaway_120916delivery_120916

DO NOT BOOK A PARTY HERE!!! Absolute disgrace! Children weren’t fed, two young girls left in charge who were absolutely clueless, asked about party games (which we paid for!) and they never happened, no balloons, the cake came out AFTER the party should have ended and we were left in the dark, party boxes weren’t even made up until after people had left so only about 6 were given out of 30 kids, jugs of juice spilled on tablecloths and we cleaned them up and asked for more several times and the manager brought them and dumped them on top of a toy machine AFTER they had started to bring food out, so we had to try put them out. Absolute shambles! Manager was apologetic at the time, advised he would try get head office to issue a refund because he knew it was a complete mess from start to finish. He never called me back and I’ve spent the last week trying to get hold of him, only for him to claim that he had investigated and found that there weren’t enough parents per child (complete lie, there were almost as many adults as children!), that the girls were asking to do party games (lie again! We were asking about them and they said they could bring food out first and they took about an hour to get the food out and people still didn’t get fed!), they blamed the jug of juice going over on an autistic little boy being left unsupervised - again this is a lie!! He said that he had reviewed the CCTV footage, which I also know must be a lie because he would have seen exactly what was going on, me getting stressed and upset, asking staff several times for the kids to have their food etc! He basically told me that the complaint was lies but I literally spoke to him on the day and I shall be informing every parent and asking them to leave a review! Photo of how many kids were left when the cake finally came out after 12 when the party should have ended!