The best restaurants serving Other cuisines food in Himley and Swindon South Staffordshire West Midlands
3 Restaurants on GastroRanking
179 Opinions in 2 websites
1553 Opinions in 1 websites
Stourbridge Road, England
For someone who eats out a lot at various locations this is by far the worst. Upon entering the venue there is a check in desk. We had to be told by other diners that the check in desk for food was around the corner. We checked in and we were shown to the table. Candle not lit, cutlery missing from one place setting. Our waitress came across, took our drinks order. When taking the order we were not advised what was available on draft or in bottles when asking for certain bar items. For example, 1 person asked for a cider and the waitress had no information about the available items such as draft or bottled ciders with no up selling or recommendations. We ordered starters and mains with our waitress after 15 minutes of been seated at the table. Starters arrived, the soup was cold on top and Luke warm at best. The cheese sharing board was well presented however the first pieces of bread were hard and as a shared platter for 2 came with an odd number of bread pieces. I ask a waitress for a glass of wine as our starter came out and she stated someone would come over with an iPad to place the order. No one came to the table to complete a customer check back during our starters and did not take a new order for further drinks. Once starters were completed we waited 10/15 minutes before plates were cleared. This is when I asked for further drinks. Mains arrived and we all had a Sunday roast which came out well presented. However, some elements were Luke warm and there was not enough gravy leaving the roast disappointing. Again, no customer check back completed during the main course. Once finished, main courses were cleared after 20 minutes and we were shown the dessert menus. Desserts were nice and well presented but again we endured another 15/20 minute wait for desserts. Overall, the venue is cosmetically very pleasing, nice atmosphere, nice decor, but the food standards & customer service elements are lacking severely. Staff seemed to lack leadership with no commitment to their sections or tables. Food is adequate and does not match the ascetics of the venue. I would not return to this venue for any occasion.