Himley House Pub in South Staffordshire

For someone who eats out a lot at various locations this is by far the worst. Upon entering the venue there is a check in desk. We had to be told by other diners that the check in desk for food was around the corner. We checked in and we were shown to the table. Candle not lit, cutlery missing from one place setting. Our waitress came across, took our drinks order. When taking the order we were not advised what was available on draft or in bottles when asking for certain bar items. For example, 1 person asked for a cider and the waitress had no information about the available items such as draft or bottled ciders with no up selling or recommendations. We ordered starters and mains with our waitress after 15 minutes of been seated at the table. Starters arrived, the soup was cold on top and Luke warm at best. The cheese sharing board was well presented however the first pieces of bread were hard and as a shared platter for 2 came with an odd number of bread pieces. I ask a waitress for a glass of wine as our starter came out and she stated someone would come over with an iPad to place the order. No one came to the table to complete a customer check back during our starters and did not take a new order for further drinks. Once starters were completed we waited 10/15 minutes before plates were cleared. This is when I asked for further drinks. Mains arrived and we all had a Sunday roast which came out well presented. However, some elements were Luke warm and there was not enough gravy leaving the roast disappointing. Again, no customer check back completed during the main course. Once finished, main courses were cleared after 20 minutes and we were shown the dessert menus. Desserts were nice and well presented but again we endured another 15/20 minute wait for desserts. Overall, the venue is cosmetically very pleasing, nice atmosphere, nice decor, but the food standards & customer service elements are lacking severely. Staff seemed to lack leadership with no commitment to their sections or tables. Food is adequate and does not match the ascetics of the venue. I would not return to this venue for any occasion.

A perfect place for lunch. Food delicious, customer service great and staff very friendly and efficient. Been here a few times since its refurbishment and will be here again soon.

We went out for a Friday night dinner. Had a lovely warm welcome, didn’t have to wait long for a table the food came quick and the service was excellent. Tarnya was so welcoming and pleasant and the halloumi fries she recommended were divine!

Great food and great service. Lovely atmosphere menu has a really good choice. Good selection of drinks and wines. Couldn't fault our visit

Great refurbishment (especially the hotel room’s), lovely people, nice food and all round, very welcoming. A special mention to the lovely, tentative waitress, Kaityn. When you stop away on your own, to see someone, each time, who gives you a warm welcome, is worth its weight in gold.

Lovely food and service . Holly was our waitress who looked after us all evening. She was polite and friendly and made our experience pleasurable.

We stayed for two nights and from checking in the service was fantastic, the food was fantastic I would like to thank Andy and his team, Rachel, Kara, Cassie, Leo, Ash you made our stay, also the rooms were fantastic very clean and we will definitely be back, so thank you all. Ed & Anita Horsfield

Spot on, food awesome - decent service, roast was really well cooked and staff really friendly. Will return soon for sure

Fantastic experience for a family dinner, celebrating an 81st birthday. Varied menu, delicious food and genuinely friendly and helpful staff.

Have enjoyed a fabulous meal here this evening. We were served by Erika, what a lovely young lady, friendly, pleasant and very attentive. Couldn't fault the food or the service. Won't hesitate to return, very enjoyable and not rushed.

Good tasty appetising food Friendly Smiley service by Sarah Staff excellent all round Great atmosphere Quick service

Reopened on Monday this week. We visited on the Friday teatime. We were greeted and taken to our table by a lovely young lady called Hannah. There were a few teething issues. It took a while for someone to come and take our drinks order. My pie was warm but not hot so I told Hannah who took the meal back to the kitchen. I said I was just happy with a new pie but they replaced the whole meal. When it returned it was piping hot and the Steak and Ale pie was delicious. My partner had the cheese burger with French fries and onion rings. The portion of French fries was small and the onion rings were like a basic frozen supermarket brand. For the price and the Himley house decor we expected more. It was comparable to a Wetherspoon meal.

Decent food. Nice surroundings. Amazing puddings! Lovely service. Thank you Tarnya, so welcoming & polite, nothing was too much trouble.

18 months ago i stopped going here because of the poor service in the restaurant. last night following an extensive renovation and re-opening three of us went following booking on line for a 5.45 table. it took 1 and a half hours to get our food. having complained politely i was told the kitchen had a backlog, the same excuse used regularly 18 months ago. Not surprisingly other tables came ordered had their meals and left before we got ours. The staff were struggling to excuse the delay and of course the manager did the usual difficult time disappearing act. Green King have spent a fortune on this Hotel, Pity then that they did not resolve the issues in the Kitchen. We wont be going again and i would advise others to be aware of the poor service.

Despite having pre-booked a table for two to celebrate our wedding anniversary, it took 20 minutes standing in a queue to be seated. When someone finally arrived to take our drinks order almost 30 minutes afterwards, we enquired how long the wait was for food. On being told it would be over an hour, we opted to leave and went elsewhere.

The new decor and beer garden is lovely, but our visit was completely made by the outstanding service we received from Sarah. She was absolutely amazing and made sure that she kept us up to date on how long our drinks/food would be. Although the restaurant was busy, nothing was too much trouble for Sarah. She is a credit to the restaurant!

The surroundings and interior are very welcoming. The food was excellent and really lovely staff, sadly not enough of them to give an efficient service waiting at the bar for 10 minutes to get a drink isn't pleasant and only 2 tills. I would definitely recommend and go again hopefully they will employ more staff .

First time back at the newly refurbished Himley House. Food was excellent, especially the fish and chips. Our waitress, Tarnya, was as bubbly and friendly as ever. She clearly enjoys her job and it conveys to the customers, a real gem.

Visited for the first time since the refurbishment. Beautifully decorated, especially the garden area, which is partially undercover with outdoor heaters. Food was excellent, highly recommend the sharing boards. Our waitress was Tarnya and she was very attentive. We will definitely return on a regular basis.

Went to visit for drinks to check out new refurbishment and menus for a future visit . Beautifully decorated with comfortable areas. Lovely ambience . Staff attentive and friendly. Great choice of lagers , Peroni , Estrella Galicia, Birra Moretti and Madri. Lots of choice on menu . Will definitely return very soon .

Visited for lunch, very impressed with the refurbishment. Everything looks brand new and the forest green and oak colour scheme throughout is beautiful, including the Ladies toilets. Staff were very attentive, including Tarnya who served us. Food was well presented and tasty. Looking around, there has been much thought and attention to detail given in the refurbishment, with new furnishings and decor. I hope visitors respect this. All in all an extremely pleasant experience.

Opening evening, Very warm welcome, lovely staff Stacy was very attentive and knowledgeable and excellent food. Refurbishment is beautiful, checking diary for next visit

Went here on 20th April with my 3 grown up kids, the food was fantastic and service was great, Cassie did a brilliant job making sure we had everything we needed throughout our visit, definitely going back! The wild mushroom starter is a must!!👀

We were very impressed, the staff were all extremely friendly and helpful, the food was good and the hotel has recently been fully refurbished to a very high standard. We will definitely be back :) Many thanks to our waitress Danni for making us feel so welcome.

We had an overnight stay in the newly refurbished and renovated Himley House. The decor and furnishings are absolutely stunning and well thought out with many thoughtful touches and hints to the local history of this well known listed building. The hotel rooms feel very luxurious with lots of little additions that made the stay that little bit more inviting. The food was absolutely delicious; presented beautifully and piping hot. The staff worked really hard and were very attentive. We can’t wait to go again and try more of the dishes on the menu!

After a couple of disappointing visits we stopped going to the Himley, but now found it hugely improved. Staff were helpful and attentive. Service was prompt, without being rushed, and all our party commented on the quality of their meals.

Great food and service. The meal was reasonably priced and was hot and fresh when it arrived at the table. Glad to say they've improved considerably and we'll definitely be eating there again and again.

Visited on a Tuesday evening, had a really lovely night. The restaurant has greatly improved since last time I visited. We were treated with warmth and attention. The Pinot Grigio was spot on. Cosy and warm atmosphere, a pleasure to sit and chat. I ate the Garlic Mushrooms and Mushroom & Ale Pie, with vegetables that were beautifully cooked. Staff were welcoming, friendly and very attentive. Everything I ate was delicious and my friend and I thoroughly enjoyed our night. Well done to everyone at Himley House, it was a great experience.

As always food outstanding. Clean comfortable. 5 stars service. Thank you to our waitress Tarnia for her attention and care, You’re amazing.

We've been coming here for years and the foods generally been okay. But last night a group of us went, the place was almost empty, the food was very poor. The seafood grill was burnt and had salmon, seabass and prawns, the prawns were missing, and when the turned up they were just regular prawns heated up in microwave, they'd never seen a grill. The chicken dish we had was awful, it looked like it had been massacred. The only saving grace was the waitress who was lovely, shame she didn't cook the food o imagine it would have been better.

Lovely service and excellent food. We made up our own starters with halloumi and cheesy chibata. Mains were the Sea Bass and Seafood Grill. Very tasty and satisfying. Had a bottle of Prosecco which was really nice and priced reasonably. Have had issues previously with Rump Steak but tonight there are no problems and will be back soon

Very pleasant lunch, great service from Tarnya our waitress who was attentive and made us feel welcome. Lovely table by the window and great selection on menu with weekly specials. Lobster risotto was our choice for the main, which was different albeit quite a light meal so you may want a pudding to finish with. The Himley House Hotel is a great choice for a pleasant meal, and the staff are always friendly and good is good

Excellent family meal and a brilliant atmosphere, service was quick and the servers were happy to help, Mary was very friendly and welcoming. Coming again!

Lovely location, friendly staff, food is great value for money. We were seated and served by Sharon, she was so welcoming - I would return for the hosting alone! She made us feel right at home.

No complaints. Quiet night so we got very personal service from all staff. Sometimes they’re too busy for that though. !

Haven't been here for a long time due go every time we went, there was nothing left, especially Sundays, so today we were welcomed by lovely staff, all food available on the menu, great service and the food was gorgeous, loads on the plate and cooked really well, the management is new and great, reasonably priced enjoyable food, will be going again, and maybe for breakfast too.

Lovely decor and lighting. Staff really friendly and efficient. A shout out to Sam who was so nice and very smiley. Food was lovely. Would recommend.

Lovely brunch for a catch up with family. Sharon was our server and she was brilliant!! Thanks so much for a lovely service xx

Had a lovely lunch and thank you Sharon for be so lovely to us. Amazing service! Will be coming back again.

Returned to this restaurant after a few months away, as previously our food on the last visit on an evening was not up to scratch. Thought would try the Sunday roasts and couldn't not fault the food today, all came in good time, were hot , tasty and value for money. Jade our server was friendly and professional throughout, so we will be returning soon.

Disappointed. Mix up with drink order as soon as we arrived . GF Menu was given on a tablet but when ordering from this was told not GF ie peppercorn sauce. Was given choice of mushrooms instead but they didn’t arrive until we said they...

I often come to the Himley House, and at the moment, on the specials, they have got a starter, which are tiger prawn. These tiger prawns are lovely. I then had a sea food grill again off the specials menu as my main. There was...

Lovely place, menu is very wide ranging. Food is excellent. Staff are polite and friendly, checking and food and drinks. The area around pub is quite beautiful.

Have not been to this place for a while now and thought we would go to celebrate our Anniversary, booked for 1.30pm as thought it would be quieter. We were greeted and seated straight away, about 12 people in the restaurant. Waiter brought the menus...

We've used this restaurant several times and we always have lovely meals. The staff are friendly, efficient and professional. Tonight we were served by a lovely lady named Stacey, who delivered beautiful, faultless meals made by Chef Louie. Keep up the good work and we...

Filthy glass as you can see from picture, mixed up extras to our meals - though this was rectified, waited a while to order drinks & food. Staff friendly but just poor standard. Gone downhill

Upon arrival they hadn't added 1 more guest after messaging them 6 hrs before, place was half full but they insisted they were rushed off there feet with less staff (same excuse 6 months ago) . We sat down then waited 20 mins for somone...

Had a great pre-birthday lunch, and the staff couldn't have been more accommodating. A big shout out to Tarnya who couldn't do enough to help.

Had a great experience at the Chef and Brewer Himley House. Sharon, our waitresses, was fantastic - she was friendly, kind and quick with our service and really helpful with our meal choices The food was also great, especially the steak which was cooked to...

Had a lovely evening with my friend for an after work meal ant the Himley house Our waitress Sharon was so lovely and helpful, helped us pick out our meals and was very accommodating. She also made sure we had everything that we needed and...

The staff and the food (chefs) 1st class, why 4 out of 5, head office /senior management. Why are you, head office and senior management letting this place fall apart, when you have restaurant/ bar staff and chefs working there socks off to supply good...

The food was excellent, varied and reasonably priced. Loved the coffee and little pud option. The service from Tarnya was very good. I'd certainly recommend this restaurant to friends

Tarnya was lovely as always and gave us an excellent experience. Food was lovely and was delivered on time.

Visit here a lot and the staff are great especially Magda. She always makes us feel welcome, spends time with us to see how we are all doing. Had a good meal in here the other day too 👌🏽

Excellent surroundings and ambience. Exceptionally attentive and friendly staff. Good food and a place we would like to come to again and again.

Always love the food and the staff service here, they are attentive and the food is always hot unlike other similar establishments

Lovely hotel, with nice rooms can't ask for much more good scenery comfy beds lovely staff which make sure to ensure the rooms are cleaned and new towels every day. The bar is exceptional and the food is top notch, would highly recommend yo anyone...

Went for Father’s Day and will not be returning again! We have been coming here for a fair few years which makes this review even harder because whilst the service has never been efficient the food has always been good, until this occasion where I...

Came here for a Sunday roast and, as usual, it was spot on. Staff are very friendly and when my wife found her chair uncomfortable, they happily swapped it for another one. Tanya even brought a cushion over to help her back. This is why...

Good service from Tanya Nice food, especially from the specials menu. Please bring back the halibut special Martin P

Was a bit apprehensive at first, due to not very good experiences on a couple of occasions on evening outings, but I have to say it was a very pleasant lunch, nice atmosphere, food good and hot, service was excellent by Tarnya. Will definitely use...

Food was up to standard! All staff friendly. I was staying in an awful hotel opposite with no hot water(one night no water),toilet paper or clean towels. Popped over for a pint, the lovely magda made me feel welcome and ended up booking in for...

Lovely lunchtime Birthday outing, pleasant atmosphere, delicious food, friendly and attentive staff - especially Tarnya who looked after us so well - we’ll definitely be back again!

I live within walking distance of the Himley House Hotel and have used the venue for the last thirty plus years. Myself and family members have often eaten in the restaurant here and have always been more than happy with the standard of fare on...

I booked this hotel for 3 nights as it was local for my needs, I have been past it on many occasions and decided to try it. Plus points. I arrived about 10 pm as my flight into Birmingham had been delayed. The man on...

Food was nice. We had the mini desert with hot drink too. We were served by Stacey who was friendly.

After coming here for three years I've never once complained about the food quality.. but last night the food was of very poor standard and quality. The fish was frozen ! Hand battered Atlantic cod ?? Yeah alright ! Battered in Lidl last year. Tasted...

We both had three courses and all was very tasty and well prepared. Ribeye steak was perfect and Service was very good too.

Just been for fathers day dinner, I wished we had not bothered, we were looking forward to our family treat for fathers day, we sent uncooked food back but it never came back!, the time between starter and main was over an hour, we did...

Great atmosphere and staff were very attentive. Despite being busy we did not have to wait long at the bar or at the table. Jade was fantastic, and made a different cocktail for me when ingredients for my first choice were not available - thanks...

Very poor Sunday lunch with very little veg, when questioned about veg was told head office tell us what to put on. 3 inch piece of carrot and parsnip, sliced in half, spoonful of peas and small head of broccoli (about the size of £2...

After having a poor dinning experience several months ago we thought we'd give the place another chance. Unfortunately the service and food hasn't improved. We waited 45 minutes for our food to arrive. At best you could say it was of a fair standard. Part...

A two night stay and the breakfast and staff were fantastic. A bit out of the way but worth the stay especially if you have transport. The place is lovely but in need of a little TLC on the decor front, but the rooms themselves...

Good menu choices and quality of food excellent. Felt drinks were on the expensive side, even soft drinks! Service was a bit slow and no table service for drinks even though restaurant was quiet ! Had to ask several times for bill !

Lovely food, lovely atmosphere, lovely service. Stacey was amazing and catered to all our needs going above and beyond.

Went to Himley House for dinner last night April 26. We were greeted by a lady called Stacey. It’s been some considerable time since I last visited there. Beautiful place, food was excellent and the service outstanding. Stacey was very welcoming, checking to see that...

Visited this Restaurant many times Service was good however my steak was of very low quality and over cooked . My friends however was beautiful. The manager came over twice and asked if everything was OK. I could not be bothered to complain as he...

Booked a table for 2 on Saturday morning, managed to get table for the same evening - unusual 😊 . We were on time and luckily, my husband ordered drinks from the bar shortly after we arrived ! Ordered our starters they were fine, can’t...

Great meal celebrating our wedding anniversary. Looked after really well by stacey and dave who could not have done better. The food was excellent and hot. We will definitely be returning

Had a very pleasant meal whilst out with my best friend. Food was lovely and our waitress, Stacey, was very friendly and attentive. Will definitely be returning.

Excellent food Tarnya was very helpful and we enjoyed our visit. Tiger Prawn starter was amazing 👏🏻

Sunday lunch with the family, let down a bit by extremely slow service, the tendency to fry everything and a general lack of cleanliness. As I said, DISAPPOINTING.

Lovely surroundings and lovely food and lovely service from Tarnya. Will definitely go again. Excellent

Sunday dinner with the family was a disappointment. The staff member serving us was friendly and pleasant, but the place is in need of a damn good clean, the food took too long to be served and was luke warm (at best). The Sunday roast...

An excellent venue with good food and wine, at a reasonable price, with the friendliest and most helpful staff possible. An enjoyable st.

This used to be our regular for Sunday dinner. The roasts were the best in the area. But our last 3 visits have been awful. Extremely poor slow service, we were told immediately we arrived they were running behind, but then had to wait half...

Stayed for a couple of nights with work. The food is lovely and the staff are friendly. Thanks to Team Phoebe, Jade and Tarnya.

Not impressed, have been before and received excellent food and service. Not this time unfortunately. Have they changed the chef??

If I could leave a minus then I would. Visited today to have lunch with 2 other people. I have never had such an absolutely disgusting meal in my life. How a flat bread can be totally ruined is beyond belief. Half a flat bread...

We have used this place many times but the 2 most recent visits both this month have been dire. The first was so under staffed people were leaving before their main courses had arrived , we waited for 45mins after the starters for the main...

Excellent, phoebe was superb despite us spilling 3 drinks! She was excellent, can’t complain she was patient and kind with us.

Was a great lunch with friends, Phoebe and staff were great very patient, despite us spilling 3 drinks! Was a nice experience.

Came here from Norfolk to stay in their hotel for my great aunts funeral. The room was a state. I was expecting a hotel room, not the inside of a vacuum cleaner. The bedroom was dusty, cobwebs everywhere, the bathroom 'Light' wasn't working. We had...

Had a meal here a few days ago and it was all lovely!! Staff couldn't do enough for us and all went above and beyond to make sure we got every thing we needed. Great choice of menus and the specials are always a nice...

Went to Himley House, staff were friendly. Food was well presented and tasted wonderful. This is definitely a place we'll be using again. Well done Himley

Tarnya was a brilliant waitress. Excellent service. And food was great too. She made our visit a delight! Food good, company great, service excellent.

Tarnya was an absolute angel, took care of everything we asked for, exceeded all expectations, and did all service with a smile. Would 100% recommend.

The food was amazing, the staff were friendly and made you feel welcome. Will definitely be going back.

Visited the Himley for a family birthday meal. Staff were absolutely fantastic and made us feel so special and nothing was too much trouble. Food was delicious and we couldn't fault the prices either. We will definately visiting again very soon!!

Such a shame that this is style over substance. Welcoming restaurant but slow service and food quality let this place down. Staff dressed scruffy in dirty trainers and jeans. We waited a long time to order then many items out of stock. Water glasses looked...