The best restaurants serving Other cuisines food in Cross Heath Newcastle-under-Lyme West Midlands

Great breakfast and friendly owners, would love to order direct and cut out uber and support the local business

Rosie and Tom were fantastic. We were a group of 13. We felt we were well catered for and looked after well. Service was good and our meal was great. Thankyou

I attended the Newcastle Underlyme petrol station store on 10.7.24 at approx 6pm to fill my car with fuel. I was using the unleaded petrol pump which I could only press very lightly as it continuously clicked suggesting that my car was full despite the tank being empty. For this reason, it took me a while to fill my car up. I thought it was best to aim for £40 fuel as usually my car is completely full on £45 as I only drive a small Toyota Aygo. To my shock the fuel squirted out at me and covered my hands and my dress making a pool of petrol on the floor where I was stood - my car was full on £35 worth of fuel but the meter said £37. I looked at the ground and went into the kiosk to pay for the fuel explaining that the pump was clearly faulty, the mess on the floor and explaining that I would be grateful if they would only charge me for £35 and not £37 given that the pump had given me no warning and had clicked throughout and how long it had obviously taken me to fill my car up. The man behind the counter, Edward, appeared to understand this at first suggesting that I use the hand sanitizer to clean my hands - I thanked him. When returning to the desk he tried to charge me the full £37 and I asked if because of the pump being faulty and what had happened, if he could round that down to £35. Edward changed and told me that my suggestion is awful and is illegal and was very rude towards me. I found this incredibly embarrassing in front of other customers and a colleague of Edward that seemed to be a similar age to me. Edward went on to tell me that it’s a criminal offence. I then asked if I could speak to his supervisor as I found it out of order given the circumstances with how he was being and how he was adamant that I should pay the full amount. Edward rang his manager, Andy, and made out on the call to Andy that I had caused a big mess and simply wouldn’t pay for fuel. This made me feel belittled and I started to cry. He then turned to his colleague, Kyle, to ask his opinion. Kyle explained that he would’ve only charged me the £35 given that that pump is KNOWN for being faulty on smaller cars. Kyle then resolved the issue and was very caring and apologetic. Edward was incredibly rude and dismissive of me, he gave no apology, and was very quick to leave work in a rush as his shift had no ended, not caring about how he had made me feel and how upset he had visibly made me. Edward should not be in a customer facing role - this became very clear to me. Please somebody speak with Edward as this is disgusting behaviour.