The best restaurants serving Other cuisines food in Colden Common and Twyford Winchester South East

I should have guessed this place wouldn’t be great as I had to kick aside the rubbish (crisp packet, cigarettes, chocolate bar wrappers etc) in front of the door we had to walk through. The lady and gentleman working behind the bar both seemed to just be going through the motions, as was the waitress who brought our food to our table, no customer service whatsoever, pretty sure none of the wanted to be there, not once in 90 minutes did we see any of them smile. We had to get our own menus, found them at the end of the bar in a corner. There was no mention of a Sunday roast on them even. Luckily I didn’t ask about a Sunday roast, as the roast the very elderly couple on the table next to us were given looked dry and as if it had been reheated, definitely not appealing, no wonder they didn’t advertise it. I placed our food order at the bar, and we waited, and waited, and waited. The people on the table next to us arrived 15 minutes after we did, and placed their food order 10 minutes after us, but their food was served to them 5 minutes before we received ours! We were about to walk out and go elsewhere! The soup was supposed to be vegetable, but tasted more like carrot and coriander. The bread was ok, but the butter supplied was rock hard, as if it had just been taken out of the freezer, so it couldn’t be used on the bread! The tempura prawns starter wasn’t at all, it was prawns in breadcrumbs, and obviously bought frozen in bulk, not homemade. Tempura is a thin batter then deep fried, certainly not what was provided. We didn’t receive a check back at any time when we were there, not after the starter or main courses were served, fundamental error. Management obviously don’t care about customers. The chicken pie was merely a small dish with a watery stew inside and a piece of puff pastry plonked on top, not a pie! The vegetables were dry, mushy, and overcooked, the mashed potato was awful, very dry and tasteless. Whoever is in the kitchen has definitely not heard of seasoning! They have no idea how to cook as well. The item described as ‘hot chilli’ on the menu tasted more like a bolognaise, wasn’t hot whatsoever, and didn’t even taste like a chilli. It came with overcooked dry chips too, most of both were left. The chicken New Yorker was a joke! Overcooked dry brown chicken, a slice of undercooked fatty bacon on it, covered in something which was supposed to be cheese, but was completely tasteless and more like a mix of plastic and rubber, gross. The bbq sauce came in a little dish, so definitely not as described. I guess if you ordered chicken Kiev here you’d get a dry chicken breast with a pot of butter and a couple of raw garlic cloves lol. The chips were overcooked shards, most left. The coleslaw was revolting, definitely from a large wholesale tub. They couldn’t even cook sweetcorn, it was dry, tough, tasted like it had been cooked three times, and had no butter on it or with it! When clearing our plates as we were leaving the lacklustre waitress asked if the food was alright. I said no, it was dreadful, and explained all of the numerous issues, she just said ‘oh, sorry’ and walked away! She should have offered us a refund (could clearly see over half of each dish was still left on the plates), or even asked the manager to speak to us, but no, no customer service whatsoever. When I phoned to book a table Emma told me the place was fully booked, she then asked me what time we wanted to eat, and how many would be attending, then told me the reservation had been made. Most peculiar way to deal with customers. I guess she was hoping to put me off booking, wish it had worked! I wouldn’t return here if the food was free! It seems like only family members, staff, friends and those with no tastebuds have written previous reviews, or maybe it’s under new terrible management. Definitely the worst experience in a pub or restaurant we have had for years! Don’t bother believing the positive comments here, I doubt they’re genuine. Mine is, and backed up by the photos I took! Believe your eyes.