Delivery
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Outdoor
The best restaurants serving Mediterranean food in Southside / Newington Edinburgh, City of Edinburgh and Lothian
4 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
462 Opinions in 1 websites
Wow what a lovely wee Spanish Restaurant in the heart of Edinburgh just over from The Playhouse. We could not complain about anything from the service to the food. Everyhing was top class. Well worth the money. Can't wait to go back again
26 Opinions in 1 websites
Met a family member for a coffee and a chat. After paying was surprised to see I'd charged for a 'tip', a 'service charge' whatever., but I'd paid before receiving what if ordered. Good customer service should be 2nd nature and not because the staff member has been paid extra to do so, up front! If the customer thinks it's been a good experience & feels the staff member deserves a tip then that would be at the customers discretion. I get it, it's not a well paid job so tips help a lot. However if the staff you have are the type you really want to be the face of your brand then they should make every customer feel special, Happy customers breed happy reviews online, to friends, workmates, tourists etc and help you grow your business with positivity. The coffee and everything else about the visit was great so don't take above as a criticism, it's merely an opinion. Money is tight all round so paying extra without prior knowledge can have a knock-on effect.
1338 Opinions in 3 websites
Young white guy with blonde hair was so rude the moment I walked in. He was the only one at the counter and took forever to take my order even though he was doing nothing. I ordered a pastrami on rye dine in and got it toasted. After patiently waiting 30 whole minutes at my table, no sign of my sandwich (which was already made and all he had to do was toast it). I walked up to him and asked where it is and he looked like I was an inconvenience to him. He asked annoyingly “what did ya order again” and then took a sandwich from the bar and started toasting it. He then rudely plopped it on my table with no real care. Not once did he apologise or admit his mistake. The sandwich itself was okay but definitely not worth the price. There were barely any pickles and it was toasted so poorly - it was as if he put it on the toaster for only 10 seconds. While I was there, I also witnessed another incident where an older woman politely told the same waiter that her food was served cold and he didn’t apologise and begrudgingly took it back to the kitchen. He brought it out again and the woman complained that although her food was hot now it was a mushy mess that looked inedible. He looked so annoyed but thankfully the manager took over and apologised repeatedly with great professionalism. In summary - average and expensive food, extremely rude and uncaring waiter, but manager was empathetic and caring.