The best restaurants serving Italian food in Eastrop Basingstoke and Deane South East

Unfortunately food was delayed on original time given. Also had to reheat as wasn’t hot by the time it arrived.

Sam a lovely happy and helpful lady 💝

We had pre booked a table for 13 people and were told this wouldn't be a problem as long as we pre ordered, which we did. We arrived for our food and encountered many problems. 1) a meal which was pre ordered had been sold out the day before! It was pre-order so surely you keep a portion aside? Also... From 24 hours previous. So the meal served would have been old!? Certainly not fresh food you are paying for. 2) the server offered no apologies or other options and became very defensive. 3) asked for a plate of chips or fries instead... They don't do chips!! 4) asked for an orange juice... They don't do orange juice. All that happened to ONE person! 5) when asking if we can use blue light discount we were declined multiple times and our server said she would get the manager. The manager came over and didn't address the people with the blue light card just quietly said "no, it's on our website it can't be used for parties more then 6". I can guarantee it wasn't on their website or on the blue light T&C, or written anywhere in the restaurant. 6) my pasta was hot in some places, cold in others... Someone call chef mike! 7) the hygiene was TERRIBLE! I saw a server sneeze into her hand...not hand gel or wash them then proceed to touch trays and tea towels and plates! Other servers were using their fingers to plate up dessert (from Tupperware!) and not washing their hands. 8) when paying we once again repeated our comments about the blue light card and how they can't decline it as their terms and conditions don't state anything about booking size. Our server said she would talk to the manager again. This time the manager didn't speak to us, stopped over to the till and huffed to the server "fine I've done it". On top of this we had to pay a "mandatory" service charge of £35 for a large booking! I can't believe we paid it when they certainly didn't earn it. At no point were apologies offered, the team acted like we were being too much trouble when they weren't even trying leading to a lot of frustration. I work in a service industry and would never treat clients in such a way. TLDR; Poor service and poor attitude, food poor to average, terrible hygiene. 0/10 would recommend.

food is consistently delivered quickly, pizza is always great, friendly drivers, sides are pretty good, quality exceeds the price one of my favourites!

Absolutely Outstanding service, I ordered two pizza's for delivery, one standard and one build your own. When they arrived I had two standard pizza's, I called to explain and was told that this is what I had ordered! I checked an sure enough I had ordered two standard ones? I had two windows open on my desktop which must have caused the issue. The guy on the phone was kind enough to send out a build your own pizza straight away for no extra charge, a genuine mistake that I had caused. First class service, Thank you

Lovely pizza good kids portions love the desserts and salad bar defo recommend :) - Pizza Hut basingstoke