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The best restaurants serving Indian food in Leeds Yorkshire and The Humber
139 Restaurants on GastroRanking
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27 Opinions in 1 websites
I ordered a takeaway via MorleyEats. My order was missing an item missing. So I called the restaurant to tell them that my item was missing. To be told “that they could send it if I wanted it”. Of course I wanted it otherwise I wouldn’t have ordered it. Now, the restaurant may have thought its only £1 worth of food but it isn’t, it is actually £3.50 worth of food as I wouldn’t have ordered the accompaniment. It isn’t about the £3.50 it’s about the principal. How many other customers has this happened to. How many don’t complain because it’s only a small amount of money. Let’s for arguments sake say it happens to every 10th customer. Over a year, 2 years etc this all adds up The food: the starter shami and seekh kebabs starters were very cold, dry and like leather. The main course jingha tikka masala was actually quite nice. A shame it was let down by poor customer service. My main concern is the restaurants attitude; to think it’s okay not to fulfil an order even when the customer has informed them of the mistake, no matter how much the customer paid for the item… they have still for it and should expect to receive it. I will not be ordering anything from them again.