The best restaurants serving Indian food in Boothen and Oak Hill Stoke-on-Trent West Midlands

I have been to alessi at least 20 times over the last couple of years and have always enjoyed the food and service with no complaints. Unfortunately the same could not be said for the last recent visit on Saturday 2 November. This was a family visit for my mums birthday. I had booked via WhatsApp and all been agreed. However when entering, it became clear that they had messed the bookings up and we were not showing on the table plans. I was told that we would have to wait 20-30 minutes whilst they put a couple of tables together. I would not have minded this too much, however was given no apology, and was made to feel like their mistake was mine. When taken to our table, it was clearly just put together, right by the front door and bar and not great. At the end of the night I approached front of house to give them my views, I was not happy with the service tonight. At this point I received an apology, shame it took so long to get one. Overall, the experience was not good, and given the amount of money that was spent, and the poor service received, some free poppadoms just didn’t cut it.

This was first time dining here and what a pleasant experience, relaxed friendly atmosphere, food was delicious and I will definitely be returning.

Got my order wrong 3 times then there was no meat in my keema nan so iv got 6 curry's sat in my house that no-one can eat because it tastes that bad so ur new chef u have got is going to lose u business iv be a regular for 6 years never again will I be ordering with ur self