Delivery
Pickup
Outdoor
The best restaurants serving Indian food in Town Dartford South East
6 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
706 Opinions in 1 websites
I had high hopes for Siam Radhuny in Dartford, but unfortunately, our experience was nothing short of disappointing. We were a party of seven celebrating a special family birthday and had booked well in advance, receiving confirmation of our reservation online. However, when we arrived, it became clear that our booking had been entirely overlooked. Despite showing the confirmed reservation on email at the door, we were left waiting for a table to become available and cleaned. This was not the start we had envisioned for our celebration. The issues didn’t end there. Once seated, our starters arrived at different times, with some members of our party finishing their plates long before the last person was served. Even more frustrating, there was over an hours wait between finishing our starters and the main course arriving, leaving us wondering if we had been forgotten. We had to ask several times being told that our mains were on their way. When the main courses finally arrived, two of the side dishes were cold - not just lukewarm, but cold to the touch - and had to be sent back to the kitchen. My mother’s tofu dish seemed to be overcooked, making it hard and chewy, not the soft texture one would expect from tofu. Additionally, the service throughout the meal was poor. The waiters were inattentive, rarely checking in on us, and we struggled to get their attention for additional drinks. Some of the cutlery was also dirty, which we asked to be replaced, only to have to remind the waitress to bring replacements. Once we finished our mains, the neglect continued. There was no attention to our table, and we had to actively seek out someone to ask for the bill as we had decided not to wait further for deserts or coffees. When we raised our concerns with the manager, his only excuse was that the restaurant was busy. He had no empathy to the situation or resolution, even with his "30 years experience in the business???". It took prompting from us to even get an apology from the manager, and there was no offer of compensation or even a round of complimentary drinks to make up for the poor experience. We even had to ask for the service charge to be removed from the bill - a service charge that certainly wasn’t earned. Overall, what should have been a memorable birthday celebration was tainted by subpar service, long waits, and poorly executed dishes. It’s hard to imagine returning after such a frustrating experience. We expected far more, especially given the occasion. A restaurant’s success hinges on more than just food - it’s about the experience, the service, and this one failed on every level. I didn't want to give them even 1 star.... To add, this restaurant seems to focus on its take-away customers, as take-away orders seemed to leaving the kitchen faster that dine in customers..... what a great business model!
693 Opinions in 1 websites
Been coming here for a few years, ordered a delivery, it took over 90 minutes to turn up, and it was cold, sent it back and was told I would be refunded back onto the card I paid with, should take 3 days, it's now 8 days later, and every time I call, I get excuse after excuse and still haven't got my refund, absolutely useless
1648 Opinions in 4 websites
Never order a Delivery from this restaurant!!!! Even though we preordered our order, it was delayed by more than 1 hour from the original delivery time. It's happened to me before too and seems to be a regular trend. I live the food from here but this delivery wait has driven me crazy many times.
313 Opinions in 2 websites
After reading some of the other great reviews, my wife and I visited for the first time here on Sunday 29/9 for lunch, and we were extremely surprised! I appreciate that Indian food may not be the go-to choice for most people's Sunday lunch, but I cannot fathom why were we the ONLY diners in the place? It's one of a few Indian restaurants open at lunch times. There's free parking behind the restaurant on Sundays too. We opted for the four course lunch menu at a very reasonable £17.95 pp. The food was delicious and the service impeccable, and the staff were so polite. A bottle of wine, two beers and the food....all for £66 for two. Great value! The only point that slightly detracted from our lovely meal was that it would have been a nicer touch to have Asian style music, rather than pop playing softly in the background.
511 Opinions in 3 websites
This used to be one of the best in Dartford, was our go to Indian takeaway, but the last 2x orders have been awful. Watered down sauces with little to no taste. Must have changed hands as I see they’re now also trying to sell burgers. Avoid at all costs.