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The best restaurants serving Indian food in Grove Basingstoke and Deane South East
2 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
405 Opinions in 4 websites
Raj used to be my favourite Indian restaurant and I used to eat there about once a week. The manager Zac is absolutely amazing and will do anything for his customers and does a great job. He is smart (shirt and tie) and always professional. However, after my last visit I will not be returning again. The owner of the restaurant seems to care very little about the reputation of his own business and is always there but wearing tatty jeans and clothes and I feel this does not give a good business image - why can't he make more of an effort like his manager Zac? Also on my last visit there were a couple of teenagers just hanging out in there (I think they are related to the owner). Would have no objection to this if they were not helping out by setting and clearing tables (no problem with this) but wearing jeans or joggers and hoodies and to complete the look beanie hats. Just looked a little unprofessional to me. Then to make things worse one of the young lads had a handful of cutlery as he was laying a table - openly coughed into his hands, while holding the cutlery - then proceeded to put the contaminated cutlery on the table, prior to customers being seated at the table. Like I said the Raj was my favourite but has really gone downhill the owner really needs to make the effort, raise the profile, create a better image. The food is great - but come on guys you can do much better and follow the professional image set by Zac the manager. Maybe buy some branded t-shirts or polo shirts with the name Raj on! Train the young people in basic hygiene and customer service if they are going to be in your restaurant. Sorry, but for the time being at least you have lost a loyal customer.