The best restaurants serving Indian food in Elswick Newcastle upon Tyne North East

26 April we ordered Nutella wrap, Mango falooda and 2 scoops of icecream (Rose and Mango). The girl behind the till served us 'Rose and Vanilla', when I told her it was not my order she showed faces and responded rudely. I ignored and ordered two scoops of Mango again. She came back with 'Mango Falooda'. The Falooda was warm, we can feel the temperature by just holding it. I dont understand how she did not even notice that the drink was not cold and served it to us. It is obvious that she doesnt care about anything she just wanted to throw it on the table. This is not the first time that girl is behaving rudely with us. Usually we ignore it. But when I checked the reviews, many people have mentioned this about the girl. We really got upset with this level of customer service. Went back to the till and asked whether they serve the falooda hot or cold. He touched the falooda and immediately realised and appologized. Replaced 'Rose Falooda' instead as it mango flavor was not available. He appologized several times and offered large falooda instead of the regular we ordered and a water bottle. We insisted to pay for it, as I told him I want to raise a complaint to the management about the girl. But he refused accept money for the water bottle. I requested to meet the manager or the management to raise a complaint aginst the girl for her rude and unprofessional behaviour, but he mentioned no one is available. Hence I am forced to write this. I will be sharing this in all the social media platforms available and will reach out to the management. We have never experience such a rude and unprofessional behaviour from anyone in any restaurant except the girl in your restaurant.