The best restaurants serving French food in Lancaster Gate City of London, Westminster London
4 Restaurants on GastroRanking
1662 Opinions in 4 websites
129 Bayswater Road, England
DO NOT STAY AT THIS HOTEL. Let me start out by saying I don’t normally write reviews but I would hate for someone else’s trip to be ruined because of this establishment. I booked this hotel because it was decently priced and seemed in a good location. This was a mother-daughter trip for my mom and I before I get married. To say we were disappointed in this hotel would be an understatement. If I could give it 0 stars I would. I normally stay at Marriotts, and I will never stay in another Hilton again because of this. We arrived late and upon check in we were told that the room I had booked (king room with park view) had a leak so the best they could do was give us a queen room and have us move in the morning. (Annoying, but we agreed after they agreed to give us a discounted price. This discounted price wasn’t even offered from the beginning, we had to ask.) So my mom and I went to dinner quickly across the street, and came back to our room in order to go to sleep. Upon pulling the sheets back we were greeted with strings of long hair all between the sheets. We then looked at the bathroom and there were used tissue on the floor, and trash in the shower. CLEARLY, our room was not even clean. The bare minimum you expect from a hotel. We phoned down to the reception, who informed the manager. The absolute best he could offer us were clean sheets for us to put on the bed ourselves. Sheets were brought up in a ball, and had stains on them. The pillows of the bed were completely stained once we removed the covers. The manager could not have been less concerned, and I was left completely disappointed with our first night in London. My mom was disgusted. If it had not been 11:30pm and we were not exhausted from traveling. We would have moved to another hotel right then and there. We made the management aware we were moving the next morning, they first tried to charge us a cancellation fee and for the full 3 nights we were originally booked. Completely unacceptable. The best they have offered me since we left was pointed credited to my Hilton Account, a waste since this was my last Hilton hotel I will stay in. If you are looking for a wonderful hotel, and a perfect London experience - PLEASE go to St. Ermin, a Marriott (2 Caxton). We had the absolute BEST service and best time, it completely made our trip. We were given a complimentary upgrade when we arrived because they felt so bad for us after hearing our story from this Hilton. This hotel would have completely ruined my mom’s first experience of London.