The best restaurants serving British food in Llanfoist Fawr Monmouthshire South Wales

I was making a morning treat run for my department and placing a sizeable order so I elected to order on the app for click and serve so as not to hold up the drive thru or indoor queue with 6 drinks and a pastry during a time when people might be trying to get to work. I thought this seemed the most convenient option as the app told me to click the "I'm here" button when I arrive and then the drinks are brought to the car, once you put your hazards on. When I arrived I went to click the "I'm here" button to find it was gone and a "reorder" button was there. A little frustrated, I went into store to find if my order had been lost or something. I spoke, pleasantly, to a woman, who's name I didn't get unfortunately, who seemed quite annoyed with me. I got halfway through saying "morning, I've placed a click and-..." and she pointed to a pile of pre-made rather cold drinks with a croissant. She then told me, in quite a snippy tone, that it had been sat waiting for a while and that she had been going out in the rain every ten minutes to check if I was there or not.... as if this was my fault? I explained that the app told me to do what I had tried to do and she just talked over me and told me that was wrong, as soon as they get the order they make the order unless I specify a time. Well, there was no option to specify a time in the app.... surely that's the point of the "I'm here" button? Anyway she also told me to just do the drive thru next time as it's more convenient and no one has to go out in the rain then. Yes, well, if I wanted to do the drive thru and hold everyone up then I would have picked that option. I picked the option I wanted to pick for the schedule of my morning. I tried to explain myself a couple more times to try and understand what it was i had supposedly missed but she just kept speaking over me in such a rude tone. This is the first time I've attempted to use the app but it was quite straight forward and gave instructions. It's not my fault if the various manners to deliver the service offered haven't been trained out properly. I'm honestly not contemplating returning - and I had been a regular customer as I work locally. Bit of a slap in the face to be spoken to like that, especially after placing such a large order. Also all the drinks were cold so thanks for that. Waste of near £30. I had to, of course, explain why the drinks were cold to my department..... so they're also now not keen on returning.